This Site is No Longer Broken Out by Product
It seems the Community site is broken. Posts for all products are lumped together and they are not sorted by date. Please fix it. It has been his way for a couple of weeks.
Patching LibreOffice results in removing the old version but NOT installing the new one, "not applicable" - but it is?
One of my users today complained about the disappearance of LibreOffice Calc. I had launched a series of updates on her machine that included getting LibreOffice to 6.2.8 Several operations followed including the removal of the existing version I have checked the configuration outcome and it did not apply 6.2.8 as "not applicable". Except it is applicable, as I manually installed it later. The user had several applications open, and the installation complained about needing to close Adobe Creative
How to view Office 365 archive mailbox size
Archiving provides additional mailbox storage space to Office 365 users. Once archiving is turned on, users can move the older messages from their primary mailbox to the archive mailbox thus freeing up primary mailbox space. The messages in the archive mailbox this can be accessed using Outlook on the web. View archive mailbox size in Security & Compliance Center. Office 365 archive mailbox size is either 100 GB or unlimited based on the user subscription. If the IT admin wants to keep
How do I perform an AND/OR search in ServiceDesk?
Hi. How do I perform an AND/OR search in ServiceDesk? I've tried all combinations of AND and +AND & including key words in ' 'or " " but to not avail. Any suggestions would be greatly appreciated. Thanks AU-PC12GVAB
VMware Discovery in Organisation PMP
Hi, it's possible de discover VMware VM in organisation PMP ? I can do that in MSP but not in organisations. I use PMP MSP Enterprise 10.102 Thanks, Best Regards, Quentin
Prevent Redundant Request Creation
Hello there, We 're have some trouble on ServiceDesk Pro sdpondemand. The case is that we have multiple groups associated with unique email IDs. (Support Group 1 : group1@support.com, Support Group 2: group2@support.com etc.) Right now when an email is received one ticket is created for each mention of the relevant email IDs in the To: and Cc: fields. For example the retrieval of an email like this: To: group1@support.com; group2@support.com Cc: group3@support.com Will result in three tickets created
Request Life Cycle Download
Is it possible to have the option to download a RLC workflow as a PDF? We're working with the business to create workflows but would like to share and review with them prior to publishing.
Password Manager Pro new build 10400
Hi, Password Manager Pro 10400 has been released and is now available for download. In this build, new features such as integration with DigiCert SSL, CSR Templates, option to exclude expired and revoked certificates and option to modify the email id of the Let's Encrypt account have been introduced. The product has also undergone numerous enhancements. Please see our Release Notes to learn in detail about the feature and enhancements included in this upgrade pack (build 10400). How to Upgrade
[ForYourInformation -20 ] Enhancement on "Allow Requesters to edit their tickets" feature.
In ServiceDesk Plus we had the existing feature "Allow Requesters to Edit" this feature allows requesters to edit their tickets. This feature works based on the following conditions. The logged-in Requester should be either "Requester/On-Behalf-Of" of the particular ticket. The ticket should be in either on Open/On-hold/Custom open/Custom On-hold status. The ticket should be in an unapproved state. "Allow Requesters to Edit" has to be enabled for requesters by Admin at [ Admin tab -> Self Service
Modern Management with DC Agent
Hi all We are currently building up a new Solution for one of our Customers. As they already have Mac Devices, managed over a different Company and MDM Solution, we want them to provide the same Capabilities. That's why we would like to use the Modern Management Part with Azure. But we will need to be able to do different Configuration and Software Deployments on these Devices. Is it possible to use Modern Management and also the DC Agent? Or could this create Issues? As far as I know we can't handle
[ForYourInformation -19] MIB browser
Hello folks, Did you know that ServiceDesk Plus has a built-in MIB browser that allows you to navigate within the MIB of the selected network device and retrieve the value of any MIB variables. You’ll be able to query and configure any network devices, or other SNMP-supported devices. The ServiceDesk Plus MIB Browser allows a technician to easily walk any MIB tree, even if the MIB tree is not in the application database, and determine what MIBs a particular piece of hardware supports. This is important
On cloud nine as Patch Manager Plus cloud goes Mac friendly
Hello folks, We are extremely thrilled to announce that Patch Manager Plus Cloud now supports the patching of Mac machines as well. All versions of MacOS right from version 10.6 (Snow leopard) to version 10.14 (Mojave) is supported. Further you get to enjoy all the patch management features, listed below, on your Mac machines now: Automated patch deployment Third party application patching for over 300+ applications Flexible deployment policies Testing and approving patches Declining patches Detailed
[DidYouKnow -17] 3 tips for managing user groups
A user group is a holder for users that have common purposes. Creating and managing groups in the application shouldn't be taken lightly, as many essential features, such as publishing announcements, associating request templates and solutions can be done based on groups. Having said that, here are our best practices for managing user groups, 1. Announcements: Let's consider this scenario, the wireless network is down for a day due to maintenance
ESM Module - how do i change service desk owner of an instance?
Hi When i created the additional instances in ESM for SD+ i made myself the owner to set it up. This consumes a licence. Now i need to remove myself and change the owner. I have added an additional owner to the instance but i cannot remove myself? Anyone got a fix? Regards Darryl
SDP API Powershell Module
Hi All. I have started a very basic public repo with a Service Desk Plus Module. I'll start adding more functions as I go but I have made it public so anyone can feel free to update as they please. So far I just have the 3 functions. Add-Note - Add notes to the ticket Resolve-Ticket - Add resolution text and set the status to closed or resolved. Set-Group_Tech - Sets the Group and Technician on the ticket Also, I haven't added the JSON pram as I would like a few people to try it before I get people
Geo-fencing: Do not restrict distance
Right now in Desktop Central MDM one may add a GeoFence of up to 1KM. It would be great if this restriction could be removed. We have users who carry mobile devices across the state and would like to be able to expand the region to cover the state. Would also like to be able to warn after more than just one day, as users are sometimes out of state but for short periods of time. Say warn the user after 3 days, enable lost mode after 5 days, enable full wipe after 7 days. Just seems the whole GeoFencing
Automation data from MS SQL "Ignore current records in DB" greyed out/not working?
Hi, I'm having an problem with importing users from an SQL db into our AD. The first import from the SQL db is ok. But when I run it an second time then I get the error that the object already exists. Why is it doing the same users again? Is this expected behaviour? There is an option by the "Create New Automation" where you have the option to add an marker to the option "Ignore current records in DB". But when I use that option then nothing is getting imported from the SQL db. The job result is
How to detect laptop or desktop workstation
Hi, I scanned windows domain computers but doesn't detect laptop and all laptop type put in desktop section. How to detect laptop or desktop workstation? How to change type (desktop or laptop) manually? Thanks
Requests time spent report
If I generate preinstalled time spent reports I see that a request which has more than 1 worklog is duplicated in the report accordingly to worklog quantity. Can someone share Postgres SQL query which generate time spent report where every single request has summarized worklog time? For example we have request with 3 worklogs 1 hour each. I want to see in the report 1 string with request ID, Title and 3 hours spent.
Opmanager 11.6 rename device
Hello, I'm new to opmanager 11.6. I can't find how to rename a device. If I edit details I can change many things but not the name of the device.
Alert if connection drops
Hello, I just added two synology devices with ssh auth to the inventory in opmanager version 11. I would like to know if there is a guide about alerts. I would like to be notified by mail if those devices lose network connectivity. Kindest Regards.
Need 2 Queries previous month response time and current month response time
Need 2 Queries previous month response time and current month response time separated by all groups. Example "All Tickets Previous Month" Group 1 Response time 2hrs Group 2 Response time 1 hr Group 4 response time 12 minutes "All Tickets Current Month" Group 1 Response time 2hrs Group 2 Response time 1 hr Group 4 response time 12 minutes ManagedEngine ServiceDesk Plus 9.3 Standard edition. Thank You
Incident Template - Automatically Send Subject and Description to a predefined E-Mail
Good Evening, is there a possible solution to my idea. Some E-Mails reach us which we simple forward to an external Support Address. In this case we have a simple template which sets predefined categories - a solution which tells that the support company will solve the issue in x hours and the incident will be closed. Yet we also forward the whole incident to the external address before applying the template. Is there a way via script or any other method which can automate that process - instead
Hide Description
Could someone please send me to the right place to find out how to hide the description. I've checked a few posts but I don't see any of the options in form rules. Desperate here! And for that matter hide Requester Details.
Can't add new request in Support Center Plus
Hi support team I've updated to version 8.1.0 number 8116. I try to add new request but when I click add request button so there is no new request appears in Request tab, although I view "all requests" Please help me to solve this problem Thanks
Link several requests automatically through script
Has anyone managed to link several requests automatically through script? In our tests done with the APIv3 REST the error always appears: Invalid JSON format. Whether Pthyton or PowerShell is used Thanks in advance
How to change the Domain Settings under GLobal Settings
HI All. Is there away to edit the Domain settings under GLobal Settings? We have decommissioned the DC that Desktop Central points to and need to change it. Is there away to change this ? Thanks Ryan
Email Attachments missing in email notifications
When someone replies to an SR email and with an attachment, the attachment saves to the SR but it not included in the notifications to the technician or the requestor. For example, if I (a technician) reply to an email notification from SDP and attach an document, the document is saved to the SR but the notification to the requestor does not contain the attachment. This is problematic because most users don't go out to the SDP portal and mostly use email to correspond.
Failed to Restore
Happy New Year , I am Facing issue restore full Backup the error as : C:\ManageEngine\ServiceDesk\.\custom\customimages\Thumbs.db (Access is denied). anyhelp Windows 2012 , MSQL 2008 R2. thank you
Windows 10 Versions not reporting properly
Has anyone noticed that Desktop Central does not properly report which version of Windows 10 is installed? I have about 10 machines with Win 10 1903 installed and the graph shows them correctly but when you click on inventory details it is reporting them as 10.0.17763 and not 10.0.18362. We are running DC version 10.0.435
Self Service Portal - Custom Widget
Hi All, I was curious if there is a quick/easy way to edit the "Report an Incident" widget on the Self Service Portal. I easily removed one of the buttons, but I really need to change the wording on the two remaining buttons. It looks like they're just .png's, but I cannot find their file location to edit/change. Admittedly, no one in my department is comfortable enough with HTML to write our own widget. Regards, Drew
Unable to edit server.xml file
I was trying to edit/update server.xml and the file access is denied. I have administrative user rights on the server. I disabled the password manager service and restarted the server and try to change the file but still I cannot. I am not sure what is locking the file. Do you have any ides/solution?
Shifting the Business rule from one site to another
Hi Team, Please let us know the way to transfer/move the business rule available in default site to other site. And also if the same business rule is available in default and some other site which rule will be executed. Regards Karthikeyan.
[Webinar recording] How to implement CSI in your help desk - Part I - Decreasing request resolution time
Did you miss the first part of our webinar on how to implement continual service improvement in your help desk? No problem! Check out the recording here: The next session is on November 14, 2019. During the session, we'll discuss how to use analytics to compare past SLA percentages, identify triggers that impact SLAs, and improve SLA compliance percentages. Time: 2pm AEDT | 10am GMT | 10am PST Click here to register.
[Webinar recording] How to implement CSI in your help desk - Part I - Decreasing request resolution time
Did you miss the first part of our webinar on how to implement continual service improvement in your help desk? No problem! Check out the recording here: The next session is on November 14, 2019. During the session, we'll discuss how to use analytics to compare past SLA percentages, identify triggers that impact SLAs, and improve SLA compliance percentages. Time: 2pm AEDT | 10am GMT | 10am PST Click here to register.
[ SOLVED ] Upgrade Fail from 9336 to 9400
Hi while trying to update I get this error message: Oct 18, 2019 11:27:15 AM [com.adventnet.tools.update.installer.Unzipper] [INFO] : bin\roboiq.exe Oct 18, 2019 11:27:15 AM [com.adventnet.tools.update.installer.Unzipper] [INFO] : bin\wrapper.exe Oct 18, 2019 11:27:15 AM [com.adventnet.tools.update.installer.Unzipper] [SEVERE] : ERR:Exception while writing file.java.io.FileNotFoundException: c:\ManageEngine\ServiceDesk\bin\wrapper.exe (The process cannot access the file because it is being
[Webinar recording] How to implement CSI in your help desk - Part I - Decreasing request resolution time
Did you miss the first part of our webinar on how to implement continual service improvement in your help desk? No problem! Check out the recording here: The next session is on November 14, 2019. During the session, we'll discuss how to use analytics to compare past SLA percentages, identify triggers that impact SLAs, and improve SLA compliance percentages. Time: 2pm AEDT | 10am GMT | 10am PST Click here to register.
Netflow Large Disk Usage
I am using netflow analyzer 9.8 on linux operating system and currently i am observing my disk space is continuously increasing. I have ran rawcleanup file multiple times but problem does not get resolved. Once check, i have found ACCESS_LOG file under /netflow/logs directory utilizing around 70 GB of data. Kindly advise to resolve this issue. Arshad
Logging in on non-domain device gives domain cred boxes.
Good day, I've had a ServiceDesk Instance (Windows server backend) running for our users for quite a few years now. The instance is AD-integrated. We're starting to allow access from outside our LAN and are integrating non-windows devices. When trying to access ServiceDesk from outside the organization or from a non-domain joined device, the user is prompted with Windows login boxes before being sent to the ServiceDesk page to actually log in. The Windows login boxes can just be cancelled past,
[SDF-65842] Make 'additonal fields' editable in Request List View
We'd like to be able to edit "additional fields" from the request list view.
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