Delete Software Manufacturer
Hello, I've had a browse through the forums and can only see this mentioned in 2-3 year old topics on the SDP on site client forums. In on-demand, is there a way to delete the Software Manufacturers? Regards, Thomas
PowerShell Script for Sending Email via API
Hi, I defined a custom trigger to be executed when a request from a specific service category has been approved. Basically, a Powershell script which accepts a json file as parameter is executed. The Powershell scripts then takes the WorkOrderId from the json file and passes this to a crystal report as a parameter. The crystal report then passes this parameter to a SQL command (stored procedure) to get corresponding values for the WorkOrder.(This is all happening). The report that is then generated
Import from Azure is blank
Hello, The Import from Azure feature seems to have stopped working for us. I am not sure what has caused it since our SSO still works fine. I log in using my O365 credentials to the helpdesk as an Admin and when I hit the import from azure function, it comes up blank where it used to find the newest employees that I had not added yet. I have tried this in incognito mode just to be sure. Where can I begin to sort this out?
[Tips & Tricks] Script to append field values
Scenario: One of our customers had come up with a requirement to capture a date type of additional field value to the subject of the request. This would make his work easy rather than updating it manually. He preferred to capture only the date (without the time value) to have the subject content look better. Head to this article to learn about the field and form rules. Solution: His requirement was accomplished through Field and Form Rules Javascript.
Invalid form of approval.
Greetings. When manually adding the stages of approval, an incomplete form is issued. When adding the first stage, the form is correct, there is a topic and description with a link to the approval page. When you add the second stage, a truncated form periodically opens, without a topic and description. I enclose a screenshot of the form. The problem does not always occur, what can it be connected with? How to fix it? thanks.
Custom Contract Query that shows Technician to Notify
We'd like a report that will show all contracts expiring within 90 days, and we'd like a column included that lists the "Users to be Notified" for that contract. The idea is that the manager will receive the report and be able to know Technician A was the one responsible for updating the contract details and needs to do so.
SSO log file
Why do the sso.log file get so big? It's now over 6GB. Is there some way to purge the file without stopping the service? We cannot just stop the service on a production system, without putting in a Change Request that needs to be approved by multiple people.
[SDF-65432] Work Log question
Are we able to change the link for Worklogs from Owner to Charge ID? Also, can we show Additional Fields in the column list?
request ID: SDF-60554
Can someone tell me what is the status of this development number? And is there a way for me to check on this? The road map does not have the feature ID
[SDF-33164] Approval
Today you press a Approval button in the approval flow but to be a valid approval that is similar to a signature you should input your password(AD) and then press approve. If you can add this we would be very happy then we can get rid of all paper based request forms and add them to the self service portal as request forms. Kr Thomas
Patching Openshift 3.11 node
Hello everyone, We have been using for Desktop central to manage our Linux patching strategy. Recently we have added an openshift cluster (13 nodes) in our environment, but in order to deploy the patches, it's required to run a shell command to prune the node before the patching and another one after to reschedule the node. https://docs.openshift.com/container-platform/3.11/upgrading/os_upgrades.html is there a way to instruct Desktop Central to run a shell command (before and after) deploying the
[SDF-51074] I need to create task for my group that I am supervisor
Hi, When I want to create single and independent task for my group that I am supervisor in this group, I don't see Group field in new task form. How to appear this option in new task form? I wanna to track tasks that assigned to my group technician. Already when I created task for someone in my group, I didn't see it. What should I do? Thanks for helping
App not diplaying
MDM App catalog indicates app is installed, but I cannot see it on the device screen. It is not listed. It is like it his hidden. Any thoughts?
Item Not Found When Trying to Install Android App
I've set up Android for work successfully and have approved an Android App, which I've then tried to distribute using Mobile Device Manager Plus. It appears as an app to be installed in the MDM app but when I click on install, I just get an "item not found" error in the Google Play Store. Any ideas? Thanks
Remove device from NCM but not delete it from OpManager
Hi. I have some devices that i can't take backup off, but i need to monitor uptime,respons and so on, unfortunatly if i delete them from NCM, they also get deleted from OpManager. Is there anyway to remove a device from NCM without deleting them completly?
Error Code 1008: Data Inconsistency in Application tables
Can anyone help with an error message 1008 Updating from 11004 to 11010 Data Inconsistency Found : WORKORDERDELETEHISTORY.WORKORDERID has some data which is not available in WorkOrder.WORKORDERID, COUNT: 16 Upgrade is aborted as this may create some issues during data migration Thanks in advance Stuart
[SD-72008] Line spacing of messages in Outlook
Good Day I am facing a problem with the line spacing of messages displayed in Microsoft Outlook. I have not figured it out when it exactly does happen but maybe you are aware of this problem. For example, when I forward a message in ServiceDesk Plus and one receives it in Outlook, the line spacing is too big. I have attached a screenshot from the same message displayed in ServiceDesk and in outlook.
Rules problem
Hi all, i face an issue while writing rules for my device, i am trying to create a rule that is a 4 strings combination, means: should contain X and should not contain Y OR should contain Z and should contain Y there is a way to accomplish that? Thanks.
[Blog] 8 significant stages of Asset LifeCycle
Every organization has assets. Your organization must be having assets too and managing them is always a challenging exercise. This is why the term life-cycle is very crucial in asset management. IT assets are generally managed using IT asset management (ITAM) software and a key process within asset management is the understanding of the asset life cycle. This gives the organization complete visibility and control of its IT assets. Here’s an interesting fact: In a recent analysis by Deloitte, it
Installing Office 2016 post OS deployment
Hi. I have Office 2016 added as an application to install following the Deployment of the OS, however it's not installing. The DC team are being less than helpful- just advising that the command is wrong, which it's not as I've ran it on the PC itself
ADSelfService Plus 5811 Release
Hello folks! We are delighted to announce the release of 5811. Feature : Block breached passwords: ADSelfService Plus now supports integration with 'Have I Been Pwned?', which prevents the use of breached passwords during password change or reset by users. New to ADSelfService Plus? Download the fully functional 30-day free trial now. Regards, ADSelfService Plus Team Toll Free: +1-84-245-1104 Direct: +1-408-916-9890 Email: support@adselfserviceplus.com
Automations deleted after deleting a superadmin user
Hello After deleting a Technician in the ADMP, which had super admin privileges all automations were created with this Technician are gone. Before this steps were done, i zipped the entire admp folder (for upgrading) Is it possible to restore the deleted automations whitout to restore the entire server from a snapshot? the largest part of the automations were created with this user. Which settings will be also deleted? I would be grateful for a quick response
HP BIOS Updates
It would be good if HP BIOS updates could be pushed out, similar to how the DELL solution that is already implemented
System Changing Asset States.
The system will change an asset state from "In Use" to "In Store" when a user is termed. How do we disable that?
Exclude Plug and Play Devices from AD Audit Plus FIM Logging?
Is there a way to exclude certain plug and play devices from ADAudit Plus's File Integrity Logging? We noticed this new feature when we upgraded ADAudit Plus and migrated it to a new server that's logging all plug and play interactions on Member Servers, the issues is it's pushing these to our splunk instance and opening tickets to our On-Call because they're coming through as File Integrity Alerts every time someone logs into the server with printer redirection enabled.
Creating password inventory report for a given date for auditing
Hi, I'm trying to create a password inventory report based on a given date, showing all user permissions to shared accounts (readonly, readwrite, owned, complete). This seems to be possible by creating custom query reports using audit tables, but it looks like it will require a fairly complex query. Has anyone created similar reports or have examples that can help me start? Thanks!
[SDF-33164] Feature Request: Ability to upload/sign documents
We'd like the ability to add an Adobe esignature in the browser preview screen or the ability for approvers to upload via the Approval screen. Use Case: Following a submitted contract ticket, the details are sent to various signatories. These individuals review the contract details, contained within the ticket, and then esign a PDF document. We're trying to remove some of these manual steps and would prefer to have the ability to add an esignature via the browser preview window or the ability for
New Release: ADManager Plus 7041 (December 2019)
We are happy to let you know that the latest version of ADManager Plus, 7041, is available for download right away. It includes fixes for these issues: When the AccountExpires attribute is modified using the Single User Modification feature, the change is not updated. Not being able to modify an existing automation if automation policy is used in it. Help desk technicians not being able to locate users through the AD Search option, even if the users' OUs are delegated to the technicians. Download:
Custom Report Query - Status Change
Hi All, We're trying to implement some auto closure rules so that when a technician places a job into a specific status (in our case it's "Awaiting Requester") that we can have them auto close within 3 days if no response is given (if there was a response, it would update the status). I've found a few articles on how to achieve this (https://pitstop.manageengine.com/portal/community/topic/how-to-automatically-close-unanswered-tickets) however they seem somewhat limited as they could potentially
Automatic Filtering
Good day, It would appear as though at this time the only options that filter based on a previous input is 1. Category defines the available options in 2. Subcategory which defines the available options in 3. Item Does SDP posses the ability to link other fields and filter for example: If I create a new "Request Type" can I cause the request type to filter "Group" to only display relevant groups defined in a custom matrix. Likewise I would like to for example start with "Service Category" which
Support portal widgets
Hi, I'm reasonably new to the support desk thing and have provided the link to the Support Desk Portal to a number of clients. I noticed you can add widgets to this, does anybody have code for these widgets? or know somewhere I can find widgets to use for it? Thanks, Jareth
Groups - Health of group should be based on percentage or fraction
Right now the health of a group is based on a static selection of hosts. If one purpose of groups is to provide business service health of a cluster of servers, I shouldn't have to designate specific servers as health indicators. If I have a server farm of 9 servers, and 2 servers are down, technically the business services provided by that farm are still functional but the farm requires someone's attention or action. I should be able to set a percentage or fraction and use the same alert severities
Deprecating version 2 REST API
Dear Users, We are deprecating the version 2 (/sdpapiv2/<modules>) of REST API for all the modules in ServiceDesk plus. At present, the following modules support version 2 format: task, worklog, solutions, attachments. These changes have been done to bring consistency in the format across modules. The support for version 2 will be completely removed from Jan 2018. We are pleased to inform that version 3(/api/v3/<modules>) format of REST API has been released already for all the modules
Update Service Desk to 11 stuck at Applying DB Level Changes
Hi guys, I'm trying to update a SDP installation from version 10513 to latest 11 available but I can't because I obtain an error during "Applying DB Level Changes" step. For your convenience I have uploaded pgsql_Tue and updatemgrlog0 logs on Dropbox, but I prefer to share to you the link using email (I'll reply to your email after ticket opening). Thanks in advance for your support.
Query: Linked ID created date
We have this query to generate request based on their created time. It also includes all the request linked to the request. How can we generate a report that would only include the linked request that is based on their created time? Only request created within a month will be generated the same as the linked ID. Ex. ID#1 (created date: 10-24-2019) linked with ID#2 (created date: 10-26-2019) & ID#3 (created date: 11-03-2019) Only ID#1 and ID#2 will be included in the report if the Created Time parameter
How do I color code my list of tickets based on status
Hi Team, Not sure if this is possible or if it's a feature request, I'd like the list of tickets in the "Requests" tab to be able to be color coded based on the "Status" field. I've added a screenshot below, excuse the awful colors I just threw it in to MS Paint to get the idea across. Is there a way of setting this? Thanks!
Upgrade Version
Hi, I have an older version of Desktop Central: Product Version: 9.2.0 Build No: 92061 Subscription Expiry: neverThe company doesn't have a support service. Can I do the upgrade version only with the information in https://www.manageengine.com/products/desktop-central/service-packs1.html? Thank You
How to automate user provisioning in Office 365
User provisioning encompasses the process of creation, management and maintenance of user accounts. Whenever a new employee is on-boarded or if an employee leaves the organization, the technicians are laden with the huge burden of manually creating and adding a user account to organization's Office 365 tenant, updating the personal details or blocking and deleting the user’s account. To save them from performing this monotonous and redundant task, automation is essential. User provisioning tasks
ManageEngine London User Conference 2020: Engaging sessions, presentations, and a lot of fun!
After the tremendous success of our User Conference last year, ManageEngine is all set to host a User Conference in London on March 2&3, 2020. Register Now With engaging one-on-one sessions and intensive technical presentations, the two-day event includes in-depth technical training that will help you manage your IT effectively. Here's what you can do there: Discover latest trends in Firewall Analyzer, watch live product demos, and get a sneak peek into our product roadmaps. Attend one-on-one product
ManageEngine London User Conference 2020: Engaging sessions, presentations, and a lot of fun!
After the tremendous success of our User Conference last year, ManageEngine is all set to host a User Conference in London on March 2&3, 2020. Register Now With engaging one-on-one sessions and intensive technical presentations, the two-day event includes in-depth technical training that will help you manage your IT effectively. Here's what you can do there: Discover latest trends in NetFlow Analyzer, watch live product demos, and get a sneak peek into our product roadmaps. Attend one-on-one product
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