A user group is a holder for users that have common purposes.
Creating and managing groups in the application shouldn't be taken lightly, as many essential features, such as publishing announcements, associating request templates and solutions can be done based on groups.
Having said that, here are our best practices for managing user groups,
1. Announcements:
Let's consider this scenario, the wireless network is down for a day due to maintenance in the sites Australia and New Zealand.
This announcement is vital for users in the sites Australia and New Zealand only. A user group is created such that the announcement is available only to the users associated to these sites.
2. Request templates: