Good Evening,

is there a possible solution to my idea. Some E-Mails reach us which we simple forward to an external Support Address. In this case we have a simple template which sets predefined categories - a solution which tells that the support company will solve the issue in x hours and the incident will be closed. Yet we also forward the whole incident to the external address before applying the template.

Is there a way via script or any other method which can automate that process - instead of pressing forward or F-Key filling out the E-Mail Recipient and a few sentences?

Thanks and Regards