Need 2 Queries previous month response time and current month response time
Need 2 Queries previous month response time and current month response time separated by all groups.
Example
"All Tickets Previous Month"
Group 1 Response time 2hrs
Group 2 Response time 1 hr
Group 4 response time 12 minutes
"All Tickets Current Month"
Group 1 Response time 2hrs
Group 2 Response time 1 hr
Group 4 response time 12 minutesManagedEngine ServiceDesk Plus 9.3
Standard edition.
Thank You
Topic Participants
Gwen
Michael Charles
V Murali
Xander TechInc
Nirmal D
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