Send meeting like in outlook
Hi Is possible send a meeting from the system center portal and the client receive it in your mail client? it should be received as in outlook and that the meeting be seen on the calendar. Thanks! The closest thing I found is to create an "activities" but it does not send mail to the client. Thaks regards
Remove Other from service categories
i've gone thru and created my service categories and would like to know how to remove the default other option. Any ideas?
Feature ID - 15380 - Ability to enforce strong password usage while creating a user login
Enforce strong password usage like including special characters when a support rep login is created.
Desktop Central Agent automatically removes itself, unknown why?
We have a mixture of Windows LTSB and Windows 10 Pro machines in our network. The LTSB machines have no issue with Desktop Central. However, when the agent is installed on the Windows 10 Pro machines within 20 minutes of the agent install it is removed. At that point you can no longer remote into the machine. But if we uninstall the agent and reinstall the agent we can remote into the machine again. I believe it has something to do with Windows 10 Pro and the agent we are using. We have added provisions
increse Memory For JVM
Dears good day i want to increase below JVM ,, i already did it before but when i update to the latest version 12101 its reset to its default value JVM Memory Information Total JVM Heap Size 2646 MB Used JVM Heap Size 1607 MB Free JVM Heap Size 1039 MB Max Memory For JVM 2646 MB Processors available to JVM 12 i follow below steps but it didn't work this time,,, tune the Java memory in the file "wrapper.conf" located under < Home>\server\conf folder. wrapper.conf: # Initial Java Heap Size (in MB)
Cyborg Ransomware reported!!
Hello All, A quick heads-up on the spreading cyborg ransomware phishing e-mails. It is not new that intruders make use of trending events to manipulate Internet users into cyber-attacks. Now that Windows has rolled-out its Vanadium 1909 feature pack update, what could be more trending in the cyber-space? So yes, Phishing e-mails are out seeking for victims. The e-mails come with subject lines like "Install Latest Microsoft Windows Update now!" or "Critical Microsoft Windows Update!". Just in
Cyborg Ransomware reported!!
Hello All, A quick heads-up on the spreading cyborg ransomware phishing e-mails. It is not new that intruders make use of trending events to manipulate Internet users into cyber-attacks. Now that Windows has rolled-out its Vanadium 1909 feature pack update, what could be more trending in the cyber-space? So yes, Phishing e-mails are out seeking for victims. The e-mails come with subject lines like "Install Latest Microsoft Windows Update now!" or "Critical Microsoft Windows Update!". Just in
Cyborg Ransomware reported!!
Hello All, A quick heads-up on the spreading cyborg ransomware phishing e-mails. It is not new that intruders make use of trending events to manipulate Internet users into cyber-attacks. Now that Windows has rolled-out its Vanadium 1909 feature pack update, what could be more trending in the cyber-space? So yes, Phishing e-mails are out seeking for victims. The e-mails come with subject lines like "Install Latest Microsoft Windows Update now!" or "Critical Microsoft Windows Update!". Just in
[SOLVED] ERRORCODE:1008: Data inconsistency in Application tables
Hello, We are trying upgrade the ManageEngine Service Desk Plus from build version 10012 to 10500, we are getting ERRORCODE:1008: Data inconsistency in Application tables. If anyone had face the same issue and solved it kindly helps us to solve the issue. for reference we had attached the logs folder. Thanks!!
chatbot integration with SDP MSP
Hi. I wonder if someone has some sucess experience integrating an external chatbot (With natural language function) with SDP MSP? We are in the middle of a RFP where the customer asked for a SDP MSP with chatbot suppor and seems that ME is not thinking to add ZIA to SDP MSP in the short term, so we need to find some alternative way to provide this solution. Appreciate
How about adding SCREENSHOTS to your Adminguide?
Trying to find a way how to search the conversations of all my requests in ManageEngine Servicedesk Plus I stumbled on this guide on how to reach "Advanced search": https://www.manageengine.com/products/service-desk-msp/help/adminguide/requests/advanced-search.html So where is this fabled "settings dropdown"? How about ADDING SOME SCREENSHOTS PERHAPS????? An perhaps even what version of the system the guide was created with? (Since I highly doubt this guide is relevant anymore since I found the
Netflow Analyzer Application Graph Not Showing
Netflow analyzer application based graph is not working as just showing 2 hours application graphs but not showing full day or full week graphs as showing the traffic as unaccounted and same is also not reflected from schedule reports too. I am using Linux based Netflow Analyzer build 9860 with embedded MYSQL. I also toned the system from below link but facing same issue. https://pitstop.manageengine.com/portal/kb/articles/steps-to-reduce-the-disc-space-for-netflow-analyzer-rawcleanup Kindly provide
Import Users from AD and Azure
Greetings everyone We have ServiceDesk Plus on Premise and we are currently importing most of our users from our Active Directory. However, we also have Customers outside our Domain with an Azure AD. Is there any possibility to import these users as well other than with a CSV-File?
Task Dependencies
I've built a template for my Help Desk to use. The template itself has 9 task on it. These are split between 3 people. I've learned that the Parent/Child dependencies only affects the technician being able to resolve their child task as long as the parent task has been resolved. Our issue is this template is used often so a technicians "Open Task" list fills up very fast. The issue is not all of these task are something the technician is currently working on. Most are child task themselves. I'd like
Software showing under licensed with multiple installs, but not actually installed anywhere
When I click to see where the software is installed it shows no installations. How do I correct the issue so that the dashboard reflects accurately? I own 3 licenses - successfully installed on 2 machines -
Private Solutions and Resolutions
I'm currently looking at rolling out the solutions module for my first line team, the problem I've got is when a member of the team confirms that a solution has worked it adds the entire article to the resolution which we would then need to delete. The articles are not being made available to end users because they detail instructions that cannot be performed by non-administrators or refer to internal procedures that we do not necessarily want to publicise for one reason or another. I've found a
Database failover to another server
Is there a simple way to sync pqsql databases of servicedesk to another server, I don't want to use failover procedure I only need the servicedesk to be synced to another server so that if first server fails the second server should be synced with latest data and can be started manually?
[SDF-83005] Tasks generated by Business Rule after Request Closure (using Request Closing Wizard)
Hello, I am looking for advice on generating & managing mandatory tasks within requests, as my previous method is not working too well since SDP v10. Perhaps there's a better way to handle this. I use Request Templates to generate important tasks on some requests. These tasks must be closed before the technician can close the request. The templates are usually applied by a Business Rule, which is based on the request Category/Sub-category fields (also mandatory fields). When the request is given
Suggestion: option for "apply configuration" alongside "install patch"
At the moment, if I look at the 'missing patches' view for a particular patch (e.g. Google Chrome) I can see a list of hosts that still require this patch. I can select hosts with a checkbox and then press the 'install patch' button at the top if I want an immediate deployment. For me, many of the patches are showing with a status of "Patch update is delayed since application in use" -- this is expected as we do not force daily reboots of our computers. What I would find *incredibly* useful is if
Task Deletion
Hi, Would it be possible to disable the access to delete task for certain users?
'No Licenses Available' when creating user in 365
When using a user creation template to create a new user in ADManager, on the 365 tab under licenses it reads ' No Licenses Available'. When looking at the report and via the MS site there are license available. How to fix this and assign licenses when creating new users?
Monitor international logins
Is there a way to watch for logins that initiate from another country?
[ForYourInformation -25] Self Service Portal has been enhanced with new Themes
The Self-Service Portal is a place where the users often visit to manage tickets and to know more about the tasks, announcements, stats, etc within his scope. The Administrator of ServiceDesk Plus can re-arrange widget, change themes periodically, which provides a fresh look and feel for users. In version 11 build 11005 we have introduced four themes that are customizable. Refer to the screenshots given below. Prime Misty Spearmint Ocean To know more about SSP customizations click here. Next - [ForYourInformation
ESM and number of techs per license
We're creating our first ESM instance. Only two users/techs will be using this instance. We do not want either of these techs to be an admin--just regular techs. How does the licensing work in this scenario? And how does the "Owner" work in this scenario? We want any of our current SDP admins to be able to manage the instance. We do not want the techs assigned to it to manage anything. I feel like we would only need a two tech license for this, but I just wanted to make sure because I'm a little
Reply on closed Request behaviour
Good Day Everyone If someone replies through E-mail on a closed request, we are using the Option "Append the reply as conversation to the request and notify technician". This seems to work fine. However, if someone replies to a request who is not the Requester, then the ticket will be reopened. For us this is not really useful since a lot of people are often involved in solving the case and might answer afterwards, not just the requester. Is there any way to solve this?
Alert Not Processed : exceeds the allowed value : 30,000 : Please enable handleHighFlow
Dears good day i have this issue in event log analyzer , " Alert Not Processed : exceeds the allowed value : 30,000 : Please enable handleHighFlow" and this cause stop sending email notification for events any idea how to solve it ?
Linux with different group
Dear All: I am new for PMP and I have doubt does there are any mechanisms for grouping Linux into different groups? Thanks in advance...
Exception while checking server status
Hi. We use ADAudit Plus 6.0.0 Build 6010. It is installed on a server that has multiple IP addresses. ADAudit is binding to a single IP address (param "bindaddress=172.16.0.44" is used in "system_properties.conf" file). Also the same ip address is used in "server.xml" file (<Connector SSLEnabled="true" URIEncoding="UTF-8" acceptCount="100" address="172.16.0.44" name="SSL" port="443" scheme="https" secure="true" .....) Everything works fine, but since I always check log files :), I saw a lot of errors
Custom Scripts - How to automatically share a request using custom triggers
Hello users, This post will to help you share a request automatically using custom triggers.The feature to share request helps technicians and requesters to access a request that is beyond their scope of viewing and editing. You can find more information about this feature here . This is done using an API call to share a request in ServiceDesk Plus.Refer to the comments within the script for more information on the json structure in which data has to be send in the API call for sharing a request.The
How to stop using TLS1.0 when fetching emails
Our exchange server must have TLS 1.0 disabled to pass a security audit. However we have noticed that the handshake from ServiceDesk, when collecting emails via POPS, uses TLS 1.0. See wireshark output below. How do we force ServiceDesk to use TLS 1.1 or 1.2?
Create an incident request for a users group simultaneously by technician Instead of duplication an incident request
Hi, Sometimes it is necessary to simultaneously create an incidents request for a group of users. for exapmle: "Failure to enter payroll software" for UserGroup:"Finance staff" Can you do this now or in the next release? Like Outlook User contact Group Concept
Project and Tasks report is not working
Hello, The following report is not working anymore. Please help me fix it. SELECT projectdet .PROJECTID "Project Id" ,projectdet.TITLE "Project Title" ,projectstatus.STATUSNAME "Project Status" ,projectowner.FIRST_NAME "Project Owner" ,c.comment "Comments" ,md.Milestoneid "Milestone ID" ,md.TITLE "Milestone Title" ,mdon.FIRST_NAME "Milestone Owner" ,mst.StatusName "Milestone Status" ,(select case when md.Createddate=0 then null when md.Createddate=-1 then null else dateadd(ss, md.Createddate/1000,
Scripting problem
Hi, I am having a issue with a script I have been running to populate the subject field with more information after the incident has been submitted. What I want it to do is pull the information that the requester has put into the Subject field and then insert "Incident - CATEGORY -" in front of it (and also pull the Category from its field and insert that too. I am using the script below on form submission but it inserts the "Incident - Category -" part twice when it submits, can you see an obvious
Setting SLAs
I have set a three level escalation in our SLA settings. However, when this SLAs are violated, the system fails to generate alerts to the specified support reps that were added when creating these SLAs. I currenly use the 8.1.0 version with Build Number 8100.. Please help.
Log Collection Stopped due to insufficient disk space
I received this message，However, there are more than 2TB of hard disk space，Please help me, thank you -----------------------------------------------------------------------------------------------------------------------------------------------------------Log Collection Stopped A problem occurred during the log collection process due to insufficient disk space. **1.9904365539550781 GB of free disk space is available. ** 2.0 GB of free disk space is required. Log collection
Test Monitor - The Monitor did not respond to the test request
Hi, While testing the WMI monitors, I am getting The Monitor did not respond to the test request Error. Please assist. Thanks, Vikas
SDP SAML SSO
Hi, is possible to use SAML authentication for SSO? Your Version : 9.3 Build 9327 Thank you Jacir
ADManager Plus Free Tools - PST Migration Tool
Hello, I am attempting to export a users Office 365 account to a PST file using the PST migration tool. I have installed ADManager Plus Free Tools under Windows 10 Pro and also installed Microsoft Exchange Web Services Managed API 2.1 when prompted. When I launch the PST migration tool I receive the following warning "This tool is incompatible in machines where Exchange server 2016 is installed." I have tried the installation on two different Windows 10 Pro workstations with the same results. Is
Wrong Time in Schedule Report
When I create a schedule report and I choose a custom schedule duration, the date and time is comming with one more hour. I think it´s because the daylight saving time in my region, but i was already changed the timezone in my perfil and admin´s perfil.. This is occurs only in this option, other events are having registering with correct date and time. If i change the custom schedule it´s show this message: "Selected date and time should not be lesser than current date and time."
Script Master 16 : Populate request details on tasks associated [ISSUES FIXED]
Hello users, Hope you all are well. Today's script will help you populate the request details on tasks associated. Say, an incident/service request template has multiple tasks associated and each task will get assigned to a technician. When a task is executed, the technician might have to know some details from the parent request. This script will allow you specify the field names and it will be replaced with the respective values when the request is created. That is, the description/title provided
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