Do not close Browser-Plugin imitatively
Hi dear Manageengine Team When you have to copy a username and password from the browser plugin, the plugin always close after the first action (like paste the username in the field). then you have to scroll / search again for the account to copy the password. Sometime its ease because you can search for the username, but sometime there are to much results with this username or it was in the personal tab where the search for usernames is not working. My idea is: - Give us the possibility to keep
Plugin for Internet Explorer (Server Not Reachable)
Hi dear Manageengine Support We have some Users with Internet Explorer in use. After installing the plugin and rebooting the client, the plugin is available in the Browser. But after entering the correct URL and Port we have the error: "Server Not Reachable. Verify entered details". A click on the shown link, proves that the details were correct. Certificate (from GoDaddy) is valid and trusted the whole chain, the intermediate and root is installed in User-store and in Computer-store. We also have
Requests by Ticket Age with Bar Graph
Hello, I'm looking for a postgres report similar to the one linked here, but with a stacked bar graph. We're looking for the following: y-axis: Ticket Count x-axis: Less than 7 Days, 7-30 Days, 30+ Days In the report itself, we'd like them divided by age as section, then each technicians tickets within that particular age range. In other words, each technician would would have their own section listing tickets for each age. Is this possible?
Patch Tuesday Forecast for February 2020!
Hi everyone! There are some major updates from Microsoft coming our way this Patch Tuesday. As per usual, OS and office updates are scheduled but in addition, there's going to be special attention given to SharePoint, Exchange and SQL components as well. With Valentine's day nearly underway, tune in to ManageEngine's FREE Patch Tuesday webinar this February 13th to get the scoop on which patches are the perfect match for your endpoints! Register now! Cheers from ManageEngine
EventLog Analyzer and AppLocker
Hi everyone, I have a trouble with setting up Windows Event Log Reports. I need to see AppLocker/EXE and DLL and AppLocker/MSI and Script events in Application Whitelisting. But when I created new registry keys "Microsoft-Windows-AppLocker/EXE and DLL" and "Microsoft-Windows-AppLocker/MSI and Script" in "HKEY_LOCAL_MACHINE > SYSTEM > CurrentControlSet > Service > eventlog" using this manual - https://www.manageengine.com/products/eventlog/help/StandaloneManagedServer-UserGuide/EventLogAnalyzerReports/configuring-out-of-the-box-reports.html ,
ManageEngine service error 4294967295
Hi. We are running Service Desk Plus Free version 11101 with PostgreSQL database. After update to v11100 service has begun to stop randomly with error 4294967295 in windows event viewer. We try to trace startup procedure by executing run.bat and saw that WebService startup takes 5-10 minutes.
Automated response
Hi, I was wondering if there was a way to have a different automated response be sent out depending on what type of priority the support ticket is, or what client is emailing. Currently I can only see one place to edit a single response. Thanks, Jareth
Any way to limit O365 Global Admin account other than username / password?
Currently the only way to provision O365 accounts / mailbox through ADMP is via Global admin username / password in the app - UI. Is there any way to lock down the permissions or use Conditional Access to limit access from a single IP or have MFA on the account or use API? Please and thank you.
How to revoke the licenses of inactive Office 365 users using ADManager Plus.
ADManager Plus enables you to generate crucial reports on Office 365 objects like users, groups, contacts, and more. With ADManager Plus, you can revoke the licenses of multiple inactive Office 365 users at once. Steps to revoke the licenses of inactive Office 365 users: Logon to ADManager Plus and navigate to the Office 365 tab. Click on Inactive Users report listed under the Account Status Reports category of the User Reports section. Select the Domain and OUs of your choice. Select the
Web DB Visualizer
I'm trying to learn Queries and I'm using the Web DB Visualizer in ServiceDesk+. How do you collapse it when searching through it though? I can expand fields no problem, but if I don't see anything that relates to what I'm looking for I'd like to collapse it so I don't see it. The only way I can is by closing the window and just starting over from the start.
ServiceNow integration with Application Manager
Hello, We are using Manage Engine application manager , we have to integrate that with service-now via event management module of Servicenow Do not want to use out of box features. Is there any way to do? Thanks in advance.
How to create custom request template with checkboxes?
I want to create a custrom request template with additional field which have to be checkboxes, how to create those? My version of ManageEngine ServiceDesk Plus: 8.1.0 Build 8121
Service Catalog Shortcut or Link to Templates in other Service Categories
For the record, we are not on the latest version. We are on 10.5.x, so if this is already a feature, it would just give me another reason to move this along. The CHALLENGE: We make extensive use of the Service Catalog and within that we have several platforms (which we distinguish as Services and as Service Categories) that share underlying services. For example, we have an integrated CRM, ERP, EMR, portals, etc. Not all users use all the platforms and, depending on the platform, they may have different
Mail Notification Templates
Im trying to customize with some html style commands (like box-shadow and position:relative;) and after save the code… some code desapear. What can I do to customize all my template with CSS styles?
WLC Supports
Hi, Is this right that new version of manageengine analyzer only supports Cisco WLC only not others. Regards, Muhammad Kashif
[SDF-84657] Reply Template
Hi! I need to add a specific bottom text with variables to all new reply templates created by technicians. All letters sended by SDP should be in one pattern. Technicians should edit only reply text, but not all template. Is there possible? If not, how to disable this ability for technicians? p.s. where is html editor for reply template at least for sdadmin?
TLS 1.2
Hi all, How can I enable TLS 1.2 for Email sending and receiving?
Update now to Chrome 80 to quash an array of security issues
Hello folks, Google Chrome has rolled out Chrome 80 (Chrome 80.0.3987.87) to the Stable channel for the Windows, macOS, Linux, Chrome OS, iOS, and Android platforms. This update resolves a bunch of security issues and also contains bug fixes, and new features. What's new? Included in this update are new features such as a new secure-by-default cookie classification system, auto-upgraded mixed content, text URL fragments, SVG favicons, and more. Here's a list of CVEs resolved in this update: CVE-2019-18197
Secure Gateway Server ports are in use
Every time i try to install secure gateway server i receive an error saying that the ports are in use. See attached file
Delete Registered User in AD Self Service
How to delete a registered user in AD Self Service Plus?
Updates - Can I do them all at once?
HI, Updating service desk from version 10002 to 11007 this weekend. I need to install four update files to get to that version. After I stop the service to update - Can Install all four of them at once? Or do I need to restart the service between the updates?
URL Monitors and Notification Profile Synergy
We just missed a URL down notification because the user experience of setting up a notification profile for URL monitor issues is confusing. It turns out you have to specify the Notification Profile in the URL Monitor AND check the box in the Notification Profile to notify if ANY URL DOWN. In a URL Monitor, there is a section that says "Notification Profile (Optional)" (see screenshot). This would be understandable by itself, but if you take into account a notification profile says to notify if ANY
Variables not referenced in task mentions
Currently running SD+ 11.0 Build 11005 When I mention (@technician) in a task the email the technician receives doesn't properly resolve variable references. Below is a copy and paste of what is received by the technician in the @mention - note that the variables do no resolve to their values but are sent only as text and hyperlinks go to the actual text (e.g. www.$associatedlink.com and www.$tasklink.com) . This defeats any usefulness of the notification as the mentioned technician does not know
[SDF-22422] Scheduled Reports - Admin Control
Hi there, As admin, I don't seem to have the ability to amend schedules for reports that have been created by another user. It's odd not to have the ability to change this as admin. If that user leaves the business the schedule will continue to exist and not be editable for me. Is there any way around this? Thanks, Dave
[Community Digest] ServiceDesk Plus - January 2020
Happy New Year!! We hope you all had a great start in 2020! We welcome you all to the ServiceDesk Plus monthly digest for January! Here is a quick recap on a few KB Articles, Announcements, Blogs, Popular forum posts and much more... Version and Build releases: New version 11100 (Released on 20th January 2020) for more details click on the link given below. https://pitstop.manageengine.com/portal/community/topic/servicedesk-plus-11100-released New builds, 11010 and 11101 (Released on
Create report and give access to specific users to it
I need to give access to specific users for some reports. Our build is 11010
Approval Reminders in Change Management Module
Is there anyway to add an approval reminder for any of the Stages in Change Management? I have a Role setup that will receive the approval notification on Stage 2 once Planning has been completed but if they don't respond to it the Change will sit in that state. Is there anyway to custom script or configure a daily reminder when it doesn't get approved or rejected?
Manage Engine migration
How to migrate the Manage Engine Service desk 9.4 one server to another server ( Old ME server is running on 2008 R2 ) Now need to migrate the Server OS is windows 2012 R2 we need old data's also new server please suggest how to completed the actvity
Rest Api TestMonitor
Hello. After updating the opmanager to version 12.4.079, rest api does not work. Namely, the test monitor method. (http://SERVERNAME/api/json/device/TestMonitor?apiKey=KEY&policyName=SystemUpTime.&graphName=SystemUpTime.&name=DEVICENAME) Error message "Invalid request method." errorcode "INVALID_METHOD"
Query to show all tasks under a Problem
I need assistance to link tasks to a problem. I have the following query so far select taskdetails.taskid'TaskID', TaskDetailsOwner.FIRST_NAME 'Task Owner', Problem.Title 'Problem Title', TaskDetails.TITLE'Task Title', TaskDescription.description 'Task Description',StatusDefinition.STATUSNAME 'Task Status', dateadd(s,datediff(s,GETUTCDATE() ,getdate()) + (scheduledstarttime /1000),'1970-01-01 00:00:00') 'schedule start time', dateadd(s,datediff(s,GETUTCDATE() ,getdate()) + (scheduledendtime /1000),'1970-01-01
Is it possible to get a Standard instance if we're using an Enterprise instance?
We're using SDP 11010. We have two Enterprise instances set up (IT and another one). We have a department who wants to have their own instance for tracking things. It's two people and they have no need for tracking assets. So a Standard version/instance is preferred. According to your pricing, this instance should be free, but I can't figure out how to make this work. Is it not possible to have a Standard instance when we're using an Enterprise instance? Thanks.
Unknown_App
Hi, i am getting the Unknown_App in application view graph. How can i mapped this Unknown_App with proper ports and IP's. Please share the method. Snaps are also attached for reference and also note that i am not seeing show ports resides with Unknown_App. Regards, Muhammad Kashif
Password and User combined report
Hi team, We are trying to pull a report with all users set to "Password not expire" AND "MemberOf" certain group It seems I cannot find any way to do this. Trying from the Password pre-defined reports I dont have an option to use the Group Membership as a crateria or even to simply list all the groups to which the user with "Password not expire" is memberOf Tried the other way around - selecting all members from certain group and trying to filter only those with Password Not expire - again, this
Resizing of the remote desktop
When opening the remote view via PMP in a small browser window and afterwards extend it, the window of the remote desktop is not extended/resized. Commen I experiencing this when a Chrome based browser is placing the download status in the footer of the window and I start a remote view. After removing the footer with the download status the remove view to the asset keeps in that initial size.
Acknowledge requester at a request pick up
Hi there, I'm wondering if there is a way to automatically aknowledge the Requester when a Technician picks up a request. In "Admin -> Notifications Rules" there is nothing but "Notify requester when a request is assigned to a technician.", which is not what I'm looking for. I didn't found anything about it in this forum.. Thanks in advance
Issue adding a request via API with Python
Hello, I am trying to add a request in ManageEngine (cloud version) via API using Python. The error I get is below: {'response_status': {'messages': [{'status_code': 4001, 'field': 'input_data', 'type': 'failed', 'message': 'Value not present for input_data'}], 'status': 'failed'}} The python code I am using is below: import requests import json URL = 'https://sdpondemand.manageengine.com/app/<my_portal_name>/api/v3/requests' headers = { 'Accept': 'application/vnd.manageengine.sdp.v3+json',
IT analytics in 90 seconds: Track finances across all accounts in an MSP help desk
Track the bill information of your managed customer accounts using the Bill Details report in Analytics Plus. If you're not already using Analytics Plus, get started with your free, 30-day trial today:
Reports
Hi, We have clients that are using the requester portal and they are asking if they are able to access reports that we have. I was wondering if there was a way to have a reports tab show or an easy way for client to review reports other than me emailing/scheduling report to be sent? Thanks, Jareth
SSL Certificates
How can I install a custom SSL certificate instead of using the built-in certificate that is signed by adventnet? I would like use either a SSL cert from our internal CA (Microsoft) or from thawte.
NTP Monitoring.
Hi, I have a very time critical application and using NTP to synchronize my clocks. I wonder if I can get a feature in App Manager which can monitor if my clocks are properly synchronized or not. Gaurav
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