dynamic resource group configuration
Hi, We need to keep passwords of retired resources in the password manager because if we restore an old virtual server we need the password for that system. Therefor we have a custom resource field added to the accounts named called "archived" and it contains a date when the resource is archived. It would be nice if I could separate active and archived accounts by select something like "is empty" or "not empty" but that is not an option. How can i separate the archived and active accounts based
Update now to Chrome 80 to quash an array of security issues
Hello folks, Google Chrome has rolled out Chrome 80 (Chrome 80.0.3987.87) to the Stable channel for the Windows, macOS, Linux, Chrome OS, iOS, and Android platforms. This update resolves a bunch of security issues and also contains bug fixes, and new features. What's new? Included in this update are new features such as a new secure-by-default cookie classification system, auto-upgraded mixed content, text URL fragments, SVG favicons, and more. Here's a list of CVEs resolved in this update:
Update now to Chrome 80 to quash an array of security issues
Hello folks, Google Chrome has rolled out Chrome 80 (Chrome 80.0.3987.87) to the Stable channel for the Windows, macOS, Linux, Chrome OS, iOS, and Android platforms. This update resolves a bunch of security issues and also contains bug fixes, and new features. What's new? Included in this update are new features such as a new secure-by-default cookie classification system, auto-upgraded mixed content, text URL fragments, SVG favicons, and more. Here's a list of CVEs resolved in this update: CVE-2019-18197
[Free webinar] The secret to delivering exceptional customer service
The primary goal of any help desk is to deliver exceptional customer service. But how do you do it? Join us for a free webinar on February 27, 2020, to learn how you can leverage advanced analytics to: Perform cross-module analytics and get a 360-degree view of your help desk Gather rich and deep insights on customer experience Make faster, better decisions to improve customer service and boost customer engagement Date: Feb 27, 2020 Time: 2pm AEDT | 11am GMT | 11am PST Duration: 30 minutes
[Free webinar] The secret to delivering exceptional customer service
The primary goal of any help desk is to deliver exceptional customer service. But how do you do it? Join us for a free webinar on February 27, 2020, to learn how you can leverage advanced analytics to: Perform cross-module analytics and get a 360-degree view of your help desk Gather rich and deep insights on customer experience Make faster, better decisions to improve customer service and boost customer engagement Date: Feb 27, 2020 Time: 2pm AEDT | 11am GMT | 11am PST Duration: 30 minutes
[Free webinar] The secret to delivering exceptional customer service
The primary goal of any help desk is to deliver exceptional customer service. But how do you do it? Join us for a free webinar on February 27, 2020, to learn how you can leverage advanced analytics to: Perform cross-module analytics and get a 360-degree view of your help desk Gather rich and deep insights on customer experience Make faster, better decisions to improve customer service and boost customer engagement Date: Feb 27, 2020 Time: 2pm AEDT | 11am GMT | 11am PST Duration: 30 minutes
Forgot Password link generates email with the hostname instead of a valid URL with the service name.
As above. When clicking on the 'Forgot Password?' link, an email is sent to the requester, which looks similar to the below: https://[hostname]:443/login/ForgotGAuthPassword.jsp?TYPE=GAuth&KEY=[...] This results in the name mismatch with the certificate flagged up by the web browser when navigating to the above link. How can we change the [hostname] bit in the link above to represent the actual name of our PMP service, more like: https://password.ab.cd.ef:443/login/ForgotGAuthPassword.jsp?TYPE=GAuth&KEY=[...]?
SLA violated for certain group
Hi, I have the following query which shoes the sla's violated for all groups but im looking to group on service desk is this possible. Thanks Postgres Version : 9.2 Build 923 SELECT sdo.NAME "Site", count(wo.WORKORDERID) "Total", count(case when wos.ISOVERDUE='1' then 1 else null end) "Sla violated", count(case when wos.ISOVERDUE='0' then 1 else null end) "Sla not violated", case when count(wo.workorderid) > 0 then count(case when (wos.ISOVERDUE='1') THEN 1 ELSE NULL END) *100 / count(wo.workorderid)
Projects by Pending Milestones or Tasks --> Sum Estimated Efforts by Milestone
We have a standard report "Projects by Pending Milestones or Tasks" which was generated after SDP MSP<-->Analytics Plus integration. We have a column in this report "Estimated Hours" https://drive.google.com/file/d/1Wt-fyGI07pPdGglx9M2SDpFI1YV1MYEB/view?usp=drivesdk but this is just the field in a milestone. So you have to calculate all milestone tasks Estimated Efforts and then manually enter the value in Estimated Hours for each milestone. This is so boring. How can I add a column to this report
manageengine servicedesk plus 11 upgrade
Hi All, Would like to if anyone has upgraded SD Plus to version 11, I am bit confused about the EMS concept and API changes Is EMS a different feature or is it an upgrade? Currently I am using a licensed SD Plus standard version 10510, so what happens if I upgrade it to 11 thanks in advance
Export CMDB
Hello, how i can export CMDB information, from a custom categorie ? I want't to do that to facilate the visibilty on the cmdb to reorganise it. Regards, Olivier
SMS Config
I am custom configuration SMS and tested running but my problem starting now sms text comes united example: I am typing "change password". "changepassword" appears on the phone. I write in Turkish but the Turkish characters "ş Ş İ ı ö Ö ğ Ğ ç Ç" appear to be erroneous.
ServiceDesk Plus MSP - version 10.5 - Build - 10501 Released
Dear User(s) We released ServiceDesk Plus MSP - version 10.5 - Build - 10501. Please refer to the Migration path table available here and upgrade to our latest build 10501. Enhancements SDPMSP-14235 : Option to set Group and technician in templates, even if multiple accounts are selected SDPMSP-14279 : Feature to add Additional fields to Dollar variables in Webhooks under Custom triggers. Support for below fields are available now : Incident and Service Catalog additional fields Requester Detail
ERRORCODE: 1008 Data inconsistency in Application tables
Trying to upgrade from 10.0 Build 10017 to the next version before it can be upgraded to 11.1, I get the following error.
Custom Tab on Request
It is great that we can put Incident Custom Fields on, but it would be more useful, if we could add 1 or 2 custom tabs which can be renamed..... Details, Resolution, Tasks, Work Logs, Time Analysis, History, CUSTOM TAB 1, CUSTOM TAB 2 and then have the ability to place custom fields onto these tabs.
Catalan language
Hello, Any plans to add the Catalan language in ServiceDesk Plus? Thank you.
Global Performance Monitor Thresholds?
Inexperienced OpManager here. Where do I go to modify a global threshold for a monitor? For example, monitoring a switch, it's constantly raising alarms on discard rates. I'd like to raise the discard rate threshold above 1% for a large swath of ports all at once. (For that matter, I can't even see how to do set that on the switch's ports individually...) Thanks in advance!
[SDF-59469] Change Dependency
Hi there Is there a way to create a change dependency relationship? For example Change 2 "Set up FTP transfer" is dependent on Change 1 "Create firewall exception". So if Change 1 is delayed or doesn't happen then Change 2 shouldn't be done. Many thanks, Dave
How to check mailbox size in Exchange Server
Mailboxes act as repository of objects like emails, contacts, calendar items and so on. It is important to monitor the mailbox size, so that you can stay informed about quota utilization or violation, and decide when to archive or delete relevant data to free up storage space, and ensure that users send and receive emails without any interruption. In Microsoft Exchange Server, you can check the mailbox size individually for every mailbox, under the General tab and in Exchange Online the same can
Currency symbol inactive
Why Currency symbol is inactive|? I can't choose any other symbol. https://i.imgur.com/1lvUMIZ.png
How to provision Office 365 user accounts for existing AD users via ADManager Plus
ADManager Plus, a web-based Active Directory (AD) management and reporting solution, also doubles as an Office 365 management and reporting platform. It allows you to provision/deprovision AD and Office 365 users simultaneously; modify attributes of multiple users at once; and block, unblock, or delete Office 365 users in just a few clicks. Steps to create Office 365 accounts for existing AD users: Logon to the ADManager Plus console and go to the Office 365 tab. Click on the Management operation
Request Resolution Field Missing
I am trying to create a report that lists all our incidents that were resolved yesterday in order to review all the resolutions. I was surprised that the Resolution field is not available. I am on SDP MSP. This is a critical field. Why is it not available and how to I get it added? Thanks, Brian
Using Top/Bottom n Filter and the Color field
If I create a chart using the Bottom N filter based on ticket count it works great. I have a chart that shows our bottom 20 technicians by the count of tickets resolved this month. If I try to add a value to the color field, the report changes. So for example if i add the Priority filed to Color I would expect the same results as before using this field. This is not what happens. The report treats each priority value separately and reports on the bottom 20 using Priority. Here is an example showing
Average Resolution Time
Hi Manage Engine Community! I found this very helpful report on the KB section of the PitStop which shows the Average Resolution Time based on Technicians and there was separate one for Group too! MSSQL SELECT aau.first_name "Technician",
convert(varchar(10), (avg(wo.resolvedtime)-avg(wo.createdtime))/1000/3600)+':'+convert(varchar(10), ((avg(wo.resolvedtime)-avg(wo.createdtime))/1000)%3600/60)+':'+convert(varchar(10),(((avg(wo.resolvedtime)-avg(wo.createdtime)))/1000%60)) "Avg resolution
SD and Zoho Analytics
Hi, I was wondering if there was a way to have Zoho Analytics get data from both Support Desk and Zoho Projects and be brought into the same analytics space? Thanks, Jareth
How can I get user IP
Hi. I would like to have an aditional field in requests with IP of the user, that created a request. This field must filled automatically. Any ideas how to achieve this? Thanks.
SQL Query request - last Agent contact date with model filter
HI All, I'm looking for a SQL query showing a simple column list of: Machine name Machine model (with filter "Latitude") Service Tag Asset state (with filter "In use") Last logged in user Agent last contact time Thanks in advance for all your help - your an amazing team!
Query Assistance
When another field is NOT NULL, is it possible to run a DATEDIFF else "some text"? Something like this: CASE WHEN ("wos"."LAST_TECH_UPDATE" IS NULL ) then 'None' else DATEDIFF(day, dateadd(s,datediff(s,GETUTCDATE() ,getdate()) +(wos.LAST_TECH_UPDATE/1000),'1970-01-01 00:00:00'),GETDATE()) END "Request Overdue", Thank you, Jim
WHERE DOES THE MAIL GO AFTER IT HAS BEEN APPROVED
Hi, After the mail has been approved, what happens next?
Upgrade of our EU Data Center on February 1, 2020
Dear Customers, We have a upgrade on our primary Data Center in the EU on Feb 1st, 2020 from 7:30 PM GMT. This upgrade will help us serve far more efficiently. Sorry for the very short notice. During this upgrade, we will be switching ServiceDesk Plus Cloud to our secondary Data Center to ensure that our services continue functioning. We do not expect any disturbances to the services during this period, but should you experience a disruption, please let us know immediately at support-cloud@servicedeskplus.com.
Disable force update of Microsoft Search in Bing and Office 365ProPlus
Hello everyone, A recent update from Microsoft has announced that starting with Version 2002 of Office 365 ProPlus, an extension for Microsoft Search in Bing will be installed that makes Bing the default search engine for the Google Chrome web browser on devices whose IP address are present in the following locations. Australia Canada France Germany India United Kingdom United States This extension will be installed with new installations of Office 365 ProPlus or when existing installations of
Error when turning PR into PO in purchase tab
When converting PRs into POs we have been receiving an error in red at the top of the screen that says FAILURE:null. We are currently on Build 11010 Is anyone else reporting this same issue? Is their a fix?
Upload the icon for Default request
Dear SD Team, I want to upload the icon for the default template as the PIc Your Version : 11.1 Build 11100
[SDF-46601 ] Dynamic Date in Custom Views
Hello, I would like to set up a view of all requests coming due this week (between Monday and Friday of the current week). There doesn't appear to be a way to set this dynamically so it changes from week to week. Instead, I have to set a hard date. It would be nice if the Views worked like the Reports, where you can set a dynamic range such as "This week", "Next Week", etc.
SDP ESM (build 11100) report to see what assets, licenses and software are assigned to a user
With the schema and table changes in the underlying database can we get some help in creating a report that shows what assets, licenses and software are assigned to a user? It would be great to have a place to specify the user even if we have to edit the report for each user.
how can remove all recent alarms
would you please say how can remove all recent alarms ?
Suggestion: add ability to clone custom groups
Hi, I really like custom groups but often I want to create a new one based on an existing one - at the moment I have to make a record of how the original is set up, and then recreate all the rules. It would be really useful if you could clone or duplicate existing custom groups. Thanks!
How can remove all recent events
Dear all Hi I am using op manager 12.3.295 . I added MDS sanswitch to it but i just want to know how can remove all recent events such as attach pic ?
Iphone 8 not installing Apps
iPhone 8 Not installing apps. – I tried configuring 2 iPhone 8's, the first one has installed everything okay ect, the 2nd one, doesn’t want to install anything, I have tried re configuring it, re assigning it and everything that can be done. I tried another one from stock again and its doing the same thing.
Import Vendors ...
Cannot see any option to IMPORT Vendors. We have a long and varied list and would like to standardize the Vendor list by IMPORTING a CSV file. Is this possible?
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