Hi Manage Engine,

Hope all is well.

We would like to ask for your assistance in troubleshooting Error of our Manage Engine Service Desk Service as it automatically stops seconds after starting.

If we're opening the path and file: \ServiceDesk\server\default\log\serverout0.txt,

[04:19:29:881]|[11-08-2019]|[SYSERR]|[INFO]|[11]|: java.io.EOFException|

[04:19:29:881]|[11-08-2019]|[SYSERR]|[INFO]|[11]|:     at java.io.DataInputStream.readInt(Unknown Source)|

[04:19:29:881]|[11-08-2019]|[SYSERR]|[INFO]|[11]|:     at com.adventnet.tools.prevalent.Indication.deSerialize(Indication.java:244)|

[04:19:29:881]|[11-08-2019]|[SYSERR]|[INFO]|[11]|:     at com.adventnet.tools.prevalent.Wield.convertOldFile(Wield.java:1845)|

[04:19:29:881]|[11-08-2019]|[SYSERR]|[INFO]|[11]|:     at com.adventnet.tools.prevalent.Wield.validateInvoke(Wield.java:285)|

[04:19:29:881]|[11-08-2019]|[SYSERR]|[INFO]|[11]|:     at com.adventnet.tools.prevalent.Wield.validateInvoke(Wield.java:196)|

[04:19:29:881]|[11-08-2019]|[SYSERR]|[INFO]|[11]|:     at com.adventnet.j2ee.deployment.system.AdventNetServerImpl.start(AdventNetServerImpl.java:70)|

[04:19:29:881]|[11-08-2019]|[SYSERR]|[INFO]|[11]|:     at org.jboss.Main.boot(Main.java:145)|

[04:19:29:881]|[11-08-2019]|[SYSERR]|[INFO]|[11]|:     at org.jboss.Main$1.run(Main.java:399)|

[04:19:29:881]|[11-08-2019]|[SYSERR]|[INFO]|[11]|:     at java.lang.Thread.run(Unknown Source)|

[04:19:29:881]|[11-08-2019]|[SDPStarter]|[INFO]|[12]|: Shutdown Hook invoked from Servicedesk plus |

[%T]|[%D]|[%N]|[%L]|[%Th]|: %M|

\ServiceDesk\server\default\log

Should you need further information from us, let us know.

Hope to hear from you soon.

Thank you!