[SOLVED] Upgrade to 10 error from 9.425

[SOLVED] Upgrade to 10 error from 9.425

Hi all

i try to upgrade from 9.4.2.5 to 10.0 and i have a popup with:
"please start and stop the service desk service once before upgrading"

I start the service and stopped, but i received the warning continuosly. 

Can i help me?

                  New to ADSelfService Plus?