SDP MSP + ZohoBooks Integration
Hi, We have successfully integrated ZohoBooks and ServiceDesk MSP.
When synxhronizing clients and requesters, ZohoBooks is the source and SDP is the destination. We were able to successfully add a new contact into ZB and saw a new account in SDP appear. However, when we add a new client contact to ZB that matches to an existing SDP MSP account and requester, we get the following error in the logs.
com.manageengine.integrations.impl.MSPRequesterDataReceiver]|[INFO]|[8620]: accountname::::;null|
com.manageengine.integrations.impl.MSPRequesterDataReceiver]|[WARNING]|[8620]: add## Record : Failed with the exceptionAccountname cannot be null|
By looking at the new account performing a successful sync, it appears that "Accounname" is a 4 digit number, however I don't see anywhere to match or modify a similar value in SDP.
Has anyone successfully integrated SDP with ZohoBooks and matched existing accounts from SDP into ZB?
Topic Participants
EH
Abrar Ahamed
Santhosh Venkataramani
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