NetFlow Analyzer Disk Free Space is 4GB, configured threshold is 5GB
Hi, We installed the netflow analyzer software under linux oracle virtual machine. Now after some day working on it, we get the alarm "NetFlow Analyzer Disk Free Space is 4GB, configured threshold is 5GB" even when the machine has a provisioned disk of 500GB. i guess the problem comes due to initial instalation of NFA under /opt/ManageEngine/OpManager on primary disk. Is there any way to point the data storage location to a diferent drive without uninstall & install again the whole software?? best
Report of two devices
Hi all, i would to obtain one report of two devices , as union of two single report (for example, a OR Logic, so if one device is down, the other is active). My devices are not in cluster, there isn't a virtual ip. How can i do? Thanks Mike
Protect your Office 365 tenant from risky sign-ins
A risky sign-in is a login activity performed using a user account by someone who is not the owner of that account. More often than not, it is a tell-tale indication of a compromised user account, and could pose a serious threat to the security and confidentiality of your Office 365 tenant. If the user accounts from which risky sign-ins occur are not monitored, your organization could end up losing business critical data to intruders. An important information that can help establish the legitimacy
Total in pie charts
Hi, Is it possible to view the totals in a pie chart? Both in stand alone reports and in dashboards would be nice. Please see attachment. /Alexander
Include thread
Hi, On the mobile app, when replying to a ticket there is a ticket box that says "include Thread" but I can't find this on the desktop version. Am I just missing it or is it not possible?
Business Rules not activating
Hi, I have two Business Rules set to email a notification out depending on certain criteria. The Site Down rule works fine, no issues. However the Planned Server Shutdown one does not send an email. What am I missing? Thanks Lisa Database Name = Microsoft SQL Server Database Version = 10.50.1600 Current Build = 11005
[SOLVED] Can't change the ticket status to Open
Hello, we can't change the status to Open for the tickets when they're in an another status. It's a new problem, that we don't have for users on admin profile
Not able to start Servicedesk plus 9416 build post backup restore
I tried restoring backup for servicedesk plus build 9416 and post that its getting stopped and not coming up. Wrapper is getting stopped again and again
ManageEngine Support
What type of accountability does ManageEngine have when you cannot meet your own SLAs for a product that supposed to help customers with ITIL standards who have been loyal to ManageEngine for over 10 years?
Service Catalog Approvers
Hello Everyone, Is there anyone knows if there is away to show all users that are imported from AD in the Select approvals section just like when looking for a requester name. I have assigned some users to have service approval rights but what I want to do is to show all users as approvers. Thanks in advance
Stop a Custom Script from running
Hi All, I've created a custom script configuration that deploys a .vbs script. This script displays a pop up message on the target machine with yes and no buttons. If yes is clicked, a browser and website is displayed, no closes the pop up. This is all working fine and I deployed with the frequency set to "every startup until 31st Jan 16:00" I've noticed that if I remove a machine from the target list, the pop up still appears. I assume that's because the .vbs has been downloaded locally to "....\computer\startup\"
Unable to save the organization details
HI, I am unable to save the organization details when clicking on save. it shows the default value "my org inc" Kindly assist
Servicedesk failing after upgrade from 10.0 to 10 sp1
I was upgrading our Servicedesk from 9.4. to the latest 11. I successfully completed the upgrade to version 10.0. I ran another backup, started the next upgrade for 10. SP1. The process keeps failing at about the 15% mark and says it is having problems upgrading DB. Now the helpdesk service starts and the webclient runs but the webpage does not come up. So I tried running the run.bat file and this is what I get: Thanks for any help, Tom
APM - Action Execute program does not work
Hi, I added an action to execute a Program. But it dows not work. The file .bat had the command to execute a curl command to another aplication. But in the log shows the next message: Could you help me with that please. Thanks & Regards. A.
Patch Management Reports
Hi, I've having trouble trying to figure out how to run schedulled reports for the patch management. What I want is to schedule a report to run on the 1st of every month. Within this report i want a list of installed patches for specific devices. So the report would show: PC Name Patches installed Patch install date Can this be done and in this format? Thanks Colin
Report - Flexible date range - x days
Hi there, I'm not good at creating SQL query reports... Can I please request a date range function WITHIN THE REPORT GUI that allows me to specify a range as x days from / before today? For example a range of between today and 10 days from now in the future / past. 'This week' and 'Next week' would omit a lot of data if they are run mid week for example. It would also allow us to schedule relevant reports without having to amend to a specific date range each time. Or at the very least could you please
Automatic report on last day of the month
Hi, at the moment I can only set the monthly Schedule on day 30 or 31 (or 28/29 for February). Months without a 31st day are skipped when I select "On 31 day" and when I select "On 30 day" my report isn't complete because it's missing a day. So at the moment I have to change it each month. It would be nice to have an option "On last day of the month". Thanks in advance!
Migrate to SDP On Demand
I've been trying out SDP On Demand for a while. We currently run the on-premise version, is there really no way to migrate data, especially requests to from our on-premise to On Demand?
ServiceDesk Plus On Demand API V3 - Error with adding attachment to Request
Hi, I have a problem with adding attachments to requests using the API V3. The attachment seems to be uploaded (status code 200), but it does not appear on the Request screen. It is important that: This is with ME SDP On Demand. When ME SDP On Demand used the earlier API, I could successfully attach files to a Request. Authentication is fine, I can create a request using the API. I suspect that the problem is that (according to the documentation https://www.manageengine.com/products/service-desk/sdpod-v3-api/SDPOD-V3-API.html#add-attachment-to-a-request),
Fetching mail from 2 accounts
Hi all, I've been tasked with essentially creating a version of the servicedesk in which our facilities team can view related jobs to them. I'm having an issue when attempting to fetch mail from the second(facilities) address. Both of the addresses are listed in the incoming tab on the mail server setting. The original address(our tech support one) is working flawlessly. I have created groups and roles after following older guides on how to set this up. Technicians have been assigned to see the
How to Import Purchase Orders?
We currently have purchase orders in ManageEngine AssetExplorer, we are looking to migrate to ServiceDesk Plus OnDemand. We were able to export and import, users, assets, contracts. However we are unable to import Purchase Orders. How do we import POs?
ServiceDesk Plus Mobile Application
I'm pretty sure I know the answer to this question but I've been instructed to ask it anyways: Can you manage projects via the mobile application? And if you can't manage them can you at least view them? I'm assuming the answer is no to both questions but I wanted to be sure.
Field and form rules
Hi! I've created a form but when I select an item in a dropdown list it does not show the fields, instead it shows this: What can be wrong? This happened after the upgrade of SDP I believe
Set ticket priority by e-mail
Hi, if I compose new ticket using e-mail (windows outlook) then if I set priority "High Importance" then new ticket is created without priority set - priority is empty, so how could I set priority using e-mail clients? thanks
IT analytics in 90 seconds: Identify backlogs across customer accounts
Spot backlogs and work toward better resolution times across your managed help desk accounts using the Backlog Analysis by Customer report in Analytics Plus. If you're not already using Analytics Plus, get started with your free, 30-day trial:
IT analytics in 90 seconds: Identify backlogs across customer accounts
Spot backlogs and work toward better resolution times across your managed help desk accounts using the Backlog Analysis by Customer report in Analytics Plus. If you're not already using Analytics Plus, get started with your free, 30-day trial:
Query Report
I am running the below query, but the last two columns do not display with the title Subcategory and Item. Also, the item category is not displaying the correct description, it is displaying the Subcategory description. After the query is a screen shot of the results when running the query in ServiceDesk, the second screenshot is the correct data when running the query in SSMS. SELECT WorkOrder.WORKORDERID ,SDUser.FIRSTNAME ,SDUser.LASTNAME ,WorkOrder.TITLE ,workorder.DESCRIPTION ,RequestResolution.RESOLUTION
Application Graph issue
Hi, we are using manage engine netflow analyzer 10.2.5. we are facing issue in application graphs some are showing with historical data and some are not showing e.g last 6 hours, yesterday etc. Kindly help us in this issue. Regards, Ismail Desai
Not able to create " Incident - Additional Fiends - New Field"
Hi, We have not able to create the New Field in Incident-Additional Fields error "New Field Addition Failed".
[SDF-35886] Feature Request: Filter for Reply Templates
Testing the new custom reply templates and would like the ability to filter Templates by: - All - Created by yourself Also the ability to associate a template to a specific support group and filter by group.
[SD-79498] Organization Details won't save on new install
I have a new installation of ServiceDesk (Free) version 10.5 Build 10504 (June 20, 2019). When I try to edit the Organization Details, in the Configuration Wizard, my information won't save. When I click the Save button, the window redraws and the data is still the default (Name: My Org Inc, Address, Logo, etc). I've tried two different browsers on two different machines with the same results. Anyone else seeing this issue on the latest build?
How to log in to ME SDP App?
Hi Team, I'm looking at using the Android SDP app, but when I try to set the server name I see "Error: Could not connect to the server". I've tried using the same URL as the web site: https://OurCompanyName.sdpondemand.manageengine.com/ Both with and without the https:// and end slash, "OurCompanyName" sitting in for our real company name. Using port 443. Logging in with my email address and password same as the web site login. I've generated an API key for my user login via https://accounts.zoho.com/apiauthtoken/create?SCOPE=SDPOnDemand/sdpodapi
ESU MAK Key for Windows 7 - Script Arugments
We have purchased a few keys for testing in our environment. However, after creating the configuration, I am not sure how to add the key. All the description says is: Deploy ESU MAK Key for Windows 7 SP1 and Windows Server 2008 / R2 machines. Specify MAK key as Script Argument. Configuration Type - COMPUTER So how would the argument be formatted to include the ESU Key? DO i just enter in the key with hyphens in the argument box and nothing else? Do I need to append or prefix it with anything?
Introducing ServiceDesk Plus MSP version 10.5: Time Sheet, Google Maps, Zoho Maps integration, and more
ServiceDesk Plus MSP 10.5 brings you some brand new features such as Time Sheet, field service management with Google and Zoho Maps integration, and the MSP Business Dashboard. Upgrade to the latest version of ServiceDesk Plus MSP now! Here are some highlights you can expect to see in the latest version of ServiceDesk Plus MSP: MSP Business Dashboard: Gain insights with a quick snapshot of key business and service desk metrics such as profits, billable and non-billable hours, top ten technicians,
Pre-Deployment Software Uninstall
Hi, We are using a software called Uinson, they are shortly going to be coming out with a new version, which will require us to deploy a new piece of software and uninstall the old version. I am currently trying to configure a pre-deployment task to uninstall the old version before completing the install. I am running into an error stating the handle is invalid. Any suggestions on how to set this up?
Import Bulk Manager's in Active Directory
How to import Bulk User Manager's in Active Directory via ADmanager software?
How to execute a Powershell script
Hello, I'm trying to run a Powershell script on DC, but when I add the script to the Script Repository and deploy it, even though the result is "Executed", when I go to the computer on which the deployment ran, it's like nothing really happened. The question is, how can i run a Powershell script on DesktopCentral...? Am I doing something wrong or is the capability not available? Thank you.
NCM Licensing Professional or Enterprise
Am i allowed to use the Professional Version of NCM even if I have multiple sites (same company) to manage? I dont need the split up between Center and Probe. One server is enough.
Cannot find setting to enable browser plugin category.
I am testing the browser plugin. When I attempt to save a web password I get an error that says "The "Web Accounts" category has been disabled for you by your administrator. I am an admin of the system. Where is this set so I can enable creation of web accounts through the browser plugin?
v10512: Blank Approval email bug fix
SD-80743 : In some cases, a blank approval notification email is triggered. --------------------- Can you elaborate on this bug fix from this release. In version 10017 we recently started using Stage 2 Approval and have seen blank notifications sent out when the following prompt is provided: Last night we upgraded to v11003 and still experience the same blank approval email when submitting an Approver via this prompt.
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