SDP Cloud using one custom field across all modules
How do I make a custom field available across all modules? I created a Location pick-list field with the names of all buildings in the list. I need this to be available across all modules.
Add Weblogic app to eventlog analyzer applications
Hi there. I was wondering if I can add Weblogic app to eventlog analyzer applications. I already tried to use another application and choose Oracle application but that's didn't work. Thank you
[SDF-38075] New Reminder with default "Remind me before" on 15 minutes
Hello, is it possible to store a default value of e.g. 15 minutes for the reminders? This value "Remind me before" is unfortunately often forgotten and then the reminder does not take place. Thanxx Chris
User Conference
When is there going to be another User Conference in Canada or the United States?
Feature ID : 15372 - OAuth implementation for EWS connectivity
OAuth implementation for EWS connectivity is in our roadmap
Request Dependency Limit: 15
Hello, we're getting an error saying the number of Requests in a dependency group should not exceed 15 (shown below). However, you can change the "Show # per page" setting to be 250 per page, which suggests a much larger number of dependencies is allowed. Is the "number of dependencies allowed" a setting we can increase?
[Tips & Tricks ]Automation to close a ticket when approval is "denied"
We have an Automation in ServiceDesk to close a ticket when its approval is "Denied". This feature is available from 9315 builds of ServiceDesk Plus. In general, the technician had to manually close or change the status of a ticket when it is denied by the approver. An admin of ServiceDesk can enable this option at [Admin tab -> request closing rules and enable "Close requests automatically if approval is denied." ] Click here to know about this feature. Next - [Tips & Tricks] Restrict editing
[Solved]Close request when reject by approver
Hi, I wanna to close request when this request rejected by his approver. What should I do? Do you have any solution to solve this issue? Thanks
file transfer in ssh session for PMP
It's possible to do a file transfer in PMP during the ssh session? Like in RDP session.
Suspend Google account
I am having a problem with the disable policy. Everything works on the AD side perfectly. However, the Google account is not affected. Any assistance would be appreciated.
Servicedesk SSL LINUX version 9409
Hi can you help me I have the servicedesk solution in a linux environment where I want to publish it by https I already did the steps of keystore and csr I already have my certificate which matters to my keystore but at the time of modifying the file / home / user / conf / server.xml to enter the keystore name and password, start service and send me an error message PR_CONNECT_RESET_ERROR. The port has already been changed 443 to https. Can you help me, please.
Report Request - Opened, closed and backlog
Commented on another post, might be simpler to keep separate - report request please. MSSQL 9.2 9227 Ultimately, I just want a report that shows for a given period: Tickets Created in period = (Created Date in period) Tickets Closed in period = (Completed date in period and any value for created date) Current Workload / Backlog of requests = (Any Creation Date but Status not equal to Closed or Resolved) And this data split by current support group. Thanks in advance
Conection to web client failed after installation
Hi, We created a new vm under oracle-linux, installed with "ManageEngine_NetFlowAnalyzer_64bit.bin" Web server port configured 8080 Installation completed succesfully then ran ./run.sh: seems it loads everything correctly and after a while when prompts: Server started in :: [663385 ms] Connect to: [ http://vNetFlow12:8080 ] The computer has network connectivity but there is no way to access the web client On the FW between systems, the conections to http://vNetFlow12:8080 are accepted but aged out
Adselfservice plus send me this error "The account service configured on application was expired"
Adselfservice plus send me this error "The account service configured on application was expired". Review the logs Server_out the key for error is [SYSERR]|[INFO]|[87]: javax.security.auth.login.LoginException: adssp.login.common.error.pwd_expired
HOW DO I PERFORM PERIODIC PASSWORD RESET IN A MULTI DOMAIN ENVIRONMENT
We have 6 domains that have complete trust between them and I am able to sync resources into PMP but unable to successfully reset passwords in the domains except the domain that has PMP application server. PMP Support hasn't been able to help so far. Any ideas on how to resolve this? Thanks.
across domain ports
Hello We have more than one domain. We have the product installed in one domain and need to reset passwords in another domain. We want to use agentless setup. How can I find out what ports need to be open and in what direction to get the product working.
Incident Template vs. Service Catalog
I am having trouble understanding the difference between the Incident Templates section and Templates I can build in the Service Catalog. It appears that I can set the request type in each as either a service or and incident so why are there two seperate systems for creating templates?
Employee Search Configure AD Search missing pwdlastset
I like the idea of Employee Preferences but it's missing the most common pwdlastset attribute from the user list. Can this be please added to the list. Currently there is only whenchanged but this is not when the password was set.
Filter Not Working Properly
Hi I have an SLA report. I set the Filter to a range (From May 1, 2019). The graph should start with May 1st and show only data from that date forward. It is filtering the data correctly but the 1st data point on the chart is for January 2020. The 2nd data point is for May 2019. Chart should display with May 2019 as 1st data point and January 2020 as the last. Please see the enclosed screenshot. How do I get this to display properly?
Only 501 records in "Reports - Forensics - Source/Destination" (MA NFA 12.4.099)
Hello! I see only 501 addresses in sources or destinations( "Reports-Forensics - Source/Destination" (MA NFA 12.4.099 ). Is this some kind of limitation? Is it possible to increase this value? There are many more ... How can I find out the total quantity on the Conversation tab? Is it possible to export out all at once to the csv?
Win10 1909 via Enablement Package
Hi, Microsoft's way of upgrading from Win10 1903 to 1909 is via an enablement package KB4517245 which toggles on features already installed in the October cumulative update - see https://support.microsoft.com/en-gb/help/4517245/feature-update-via-windows-10-version-1909-enablement-package However I don't see KB4517245 in PMP. PMP's method of updating seems to require a 1909 ISO and be a full blown heavyweight re-imaging of the OS. I'd prefer to use the enablement package option as it should be quicker,
Support Group - Send reply from alias address
Hi All, Not neceserily an SD+ problem but it's having a dircet affect on SD so thought i'd try you guys. So we have supprt desk setup with a primary Email of DD@ourdomain.com We have also have support groups configured. We have aliased an Email address for this group (DS@ourdomian.com). If a ticket is sent from an external address to the alias address then the ticket is correctly assgined to the correct support group. Great! However, when we reply on that ticket, the reply is sent from the primary
Creating tasks from Templates
We have a need to create on-boarding, termination and job transfer templates. Based on the employee role chosen by the requester, a variety of tasks for different departments will get created. The tasks should have their own dependency flow. How do I do this wihtout having to create an individual template for each employee role? I would like to have one template each for on-boarding, termination and job transfer and have the logic for tasks be based on the employee role chosen on the template.
Net Flow Upgradation
Hi, I am going to update NetFlow Analayzer v9850 to v9860 i am having mention error. I am using Centos 6.2. [root@testnetflow bin]# ./UpdateManager.sh ./UpdateManager.sh: line 2: $: command not found Looks like the database backup was not taken. Please run the BackupDB.sh in <NetFlow-Home>/troubleshooting folder to take backup of your data before migrating. Do you still want to continue with migration (y/n)? y Path : /opt/ManageEngine/NetFlow/jre/../conf/netflow/nfa.properties PortCheckerUtil.getPort
Autofill Additional Fields in Request
I am trying the script below: /* * Use case: Show user additional field details in new request page. * * Input: * * requestAdditionalFieldID is the id of the field available in new request page. ie. Location * requesterAdditionalField is the display name of the user additional fields. ie. Userlocation * * * */ //-----------------------Inputs Required--------------------// var requestAdditionalFieldID = 'WorkOrder_Fields_UDF_CHAR3'; var requesterAdditionalField= 'Adres'; //-----------------------Inputs
Asset Tagging not displaying correctly on iPhone 8
we have recently started to push ME MDM out onto iphone 8's the Asset tagging we have set through the profile displays fine on our current ipads and iphones but is not displaying correctly on the iphone 8, has anyone else experienced this? Incorrect Positioning
How to add SLA column for requester
How to add SLA column for 'requester' Thanks,
[ForYourInformation -6]:Help text fields will have a rich text area in Incident and Service Templates.
A Guide or Hint will always make people happier and comfortable, when they are in a new place or when they are looking for something specific. In a HelpDesk environment, often technicians would be burdened with new tickets submitted in an incorrect incident template and getting repeated calls for simple issues. Though we have several methods to spread the solution/workaround for issues, like user guides, knowledge base, etc, still users may need a handy guide. In Service Desk Plus we had the "Help
How to trigger reminder emails to those with tickets in a certain status?
I want to trigger notifications to end users who have service desk requests in a status of "On Hold - Requester" every 24 hours for 72 hours then automatically close the ticket after 72 if they don't change the status back to open. I have created the notification and when playing with triggers, I can't seem to find anything in the system that allows triggering off date since status update or something similar. I don't even need an exact date, it would be roughly every 24 hours.
Reports - Date Picker
Hi There have been date pickers (Calendar Controls) in reporting products for over 20 years. SSRS has it, Cognos has it., Visual Studio, Power BI, etc..pretty much every reporting tool every made has date pickers. Currently you have to pick "last week", "last quarter"....etc. You cannot pick a date range??? Can you please add Date Picker / Selector controls to the reporting module? They are needed by everyone.
Download List of business rules
Hi, There are quite a few business rules that have been configured in the system till date and there is a requirement to audit the list as on date. Can you pl let us know if there is a possibility to download list of business rules with details/catgeories such as Priority, Group assigned to and so on. If so pl let us know how to download the list pl. Regards, R Karthikeyan
Need a report to show all PC's less than 8 GB of Ram with how many memory slots are used
I'm looking for a report to estimate costs. I need a report to show all PC's with less than 8 GB of Ram with how many memory slots are used running Windows 7.
ManageEngine User Conference 2020 - Mumbai
Dear users, We are pleased to announce our first-ever Indian User Conference. Get ready to join us at the ITC Maratha, Mumbai for 2 days of learning, and fun! We'd love to see you in Mumbai for the ManageEngine UserConf '20 from Feb 5-6, 2020. It's going to be two days packed with expert keynotes, product demonstrations, a kickass bash, and more! We've even got an entire track dedicated to IT service management - click here to check out all the details. Highlights: Check out our latest products,
ADSelfService Plus 5812 Release
Hello folks! We are delighted to announce the release of 5812. Issue Fix: Issue in enforcing the default minimum password length (i.e, 7) when product technicians change their account passwords. New to ADSelfService Plus? Download the fully functional 30-day free trial now. Regards, ADSelfService Plus Team Toll Free: +1-84-245-1104 Direct: +1-408-916-9890 Email: support@adselfserviceplus.com
ADSelfService Plus Fixes and Enhancements [2020]
Release Notes for build 6100 (Dec 31, 2020) Enhancement: The Tomcat server bundled with the product has been upgraded to version 8.5.57. The ADSelfService Plus database backup archives are now password protected. Issue Fixes: A security issue due to
Unable to deploy images to Sk Hynix SSD NVMe drives
Dell is using Sk Hynix drives in several models now and we are unable to boot to deploy images as it does not detect these drives. I have tried everything to get the drivers (Dell does not provide them) but no combination of disk/storage drivers will allow the USB Boot drive to see the drives. I can boot from a Windows 10 ISO with no problems. The Desktop Central ISO and USB boot media has no luck. I have even added every driver available on our Desktop Central server with no luck. Windows 10 generic
Disable/Suspend Google Account
I'm having a problem with both the disable and delete policies. Although they work perfectly in AD, the Google account remains unaffected. Any assistance is greatly appreciated. Otherwise, I'll just have to go with a script to accomplish the task.
Setting Change Approver
Hi, Does anyone know if it is possible to set the Change Approver using a script? I am currently setting the Change Manager using a script but cannot figure out if I can do the same thing for the Change Approver. Ideally I would like to set the Change Approver according to who the Change Owner is. Thanks In Anticipation Ian
Java Support Moving Forward
With most of the tools and apps within ServiceDesk Plus requiring Java, and most browsers dropping support for Java, are there plans to develop a different tool set anytime soon? I ask because we are slowly moving away from IE 11 and are heading into the realm of Chromium based browsers. Unfortunately they do not support NPAPI.
Jira subtasks and source code management
Hello All, Our organization is looking to consolidate our 3 ticketing systems to 1. We are currently using ServiceDesk Plus, Helix/TTP, and Jira. One of the requirements that the business has is that the ticketing allow source code management. Is this possible within the ServiceDesk Plus environment or is it something exclusive to an ALM? We are also looking to be able to connect to Git as we use that for code testing. Is anyone using that in ServiceDesk Plus or is that also only a feature of a true
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