Trying to find a way how to search the conversations of all my requests in ManageEngine Servicedesk Plus I stumbled on this guide on how to reach "Advanced search":

So where is this fabled "settings dropdown"?

How about ADDING SOME SCREENSHOTS PERHAPS????? 

An perhaps even what version of the system the guide was created with?  (Since I highly doubt this guide is relevant anymore since I found the icon for advanced search smack in the middle in my version. See screenshot. Of course it couldn't do what I wanted. Figures. . )