Completed Tasks Report
Hi, I am looking for a report that will provide us with a listing of all tasks closed within the last month. Our database is MSSQL, and please include the following columns: Task Owner (sort by this field) Task Created Date Task Closed Date Task Number Task Title Task Description Task Comments Request Number I have tried to create this report myself, but was unable to get everything working...this code below has many of the fields I am looking for though. SELECT wo.WORKORDERID 'Request ID',dateadd(s,datediff(s,GETUTCDATE()
Can remember how to remove this thing....
I no longer want the MDM app on my devices, and I already deleted the server. How can i get rid of the app on the iPhones?
Enrolled Android device stuck in Staged
Hello, I've enrolled MDM to a mobile device with EMM Token. I can see the device in the Staged position and after assigned a user to the device it stays in the Staged position. Under 'Action' column there is 'Reassign User' option but doesn't help. I cannot remove the device as it says 'Only devices in stock or in maintenance can be removed!' Can someone help how can I assign a user or how can I remove the device? Many thanks Attila
Layer 7 Application Monitoring
Hi, Can anyone tell how to configure or enable Layer 7 Application Monitoring so that we could got the Layer 7 traffic and i am getting Layer 4 Application Monitoring but Layer 7 Application is not showing. Regards, Muhammad Kashif
Postgres database connect
How to connect to the postgres database remotely? Use SDP Your Version : 11.1 Build 11104
Edit Notification when Remote Control Session has ended
Hi team. Is there any way to edit this notification that is sent after the remote control session is ended? I would need to edit the language of the text. Thanks and Regards
service desk plus api v3 all open ticket
please how are a correct filter for have a list of all open request on api v3? thanks
ATT&CK Techniques
Will Eventlog analyzer apply ATT&CK Techniques module
Agent Stopped
Hi, I'm wondering why the agents become "stopped" in eventlog analyzer. Although I strat it many times.
Help with Archiving old requests
I am trying to set up Archiving. I've set it to archive Closed Only, Closed over 1 year ago. So we have heaps of tickets that can archive. But nothing Archives. Am I supposed to set a schedule somewhere. The Help says... "Click on Save button to save the configurations. The archiving process starts at the specified time and repeats after every mentioned period." I'm not sure what it means by "Specified Time". I have not seen anything anywhere that allows me to specify a start and repeat time.
How to fill in the email of users in an additional request field.
Hi. I used this instruction, it works fine, thanks. https://pitstop.manageengine.com/portal/kb/articles/how-to-populate-user-names-in-request-additional-field How to edit this script so that the value of the e-mail field is returned. That's not working. " <API version='1.0'>"+ " <citype>"+ " <name>"+CITypeName+"</name>"+ " <criterias>"+
Notification not working
After Service Desk upgrade 11103 version this notification not working Acknowledge requester by e-mail when a new request is received. please help me
Office 365 supported Version
We are using Manage Engine plus 9425 Version. We are already migrated our Exchange server to Office 365. Need to know that, Will this version support office 365 mail settings (smtp)? if not what is the correct upgrade which support Office 365?
API v3 "search_criteria" doesnt work with more than one field
I'm trying to use the API for ServiceDesk Plus. I am using the tester on https://servicedesk_url/SetUpWizard.do?forwardTo=apidoc -> Request -> View All Requests It seems I cannot get the search_criteria to work unless I only have one simple field within it. Example 1. This works and provides lots of request results: { "list_info": { "fields_required": [ "group", "status" ], "search_criteria": { "condition": "is not", "field":
risorse di memoria insufficienti per elaborare il comando
Buonasera supporto, quando si tenta di distribuire una patch (feauture pack in questo caso), ricevo l'errore "risorse di memoria insufficienti per elaborare il comando". Sul server lo spazio disponibile e' di 28 gb e all'interno del repository ho inserito anche la ISO di W10. Come si puo' risolvere il problema ? Grazie mille
Report to show all support groups and their technicians?
I am l looking for a report that would give me all the support groups currently configured in service desk plus with all the technicians in those support groups and I would also like it to show the configured group and sender's e-mail address of those support groups. Is that possible or do I have do it manually and go into them one by one?
Problematic updates found in February Patch Tuesday release
Hello everyone, Three standalone security updates released as part of the February Patch Tuesday cycle were found to be problematic. Known issues in KB4524244: The security update KB4524244 released for all versions of Windows 10 addresses an issue in which a third-party Unified Extensible Firmware Interface (UEFI) boot manager might expose UEFI-enabled computers to a security vulnerability. Microsoft has confirmed at least two known issues in the KB4524244: Using the “Reset this PC” feature,
Problematic updates found in February Patch Tuesday release
Hello everyone, Three standalone security updates released as part of the February Patch Tuesday cycle were found to be problematic. Known issues in KB4524244: The security update KB4524244 released for all versions of Windows 10 addresses an issue in which a third-party Unified Extensible Firmware Interface (UEFI) boot manager might expose UEFI-enabled computers to a security vulnerability. Microsoft has confirmed at least two known issues in the KB4524244: Using the “Reset this PC” feature,
Audit report by specific workstation name
Hi, I wanna to get audit report by specific workstation name. I need this query DB: Postgres Build: 10.0.13
ESM - Unable Edit Instance Owner
Hi, We're using build 11101. I am admin for the current IT Helpdesk instance. We're setting up a Facilities Helpdesk instance which is in Pre-Production. I'm trying to change the owner of the Facilities Site to another admin but I'm getting the error message: "Removing the service desk owner is not allowed" I imported users into it so that I could make another technician an admin and hopefully be allowed the change the site owner to this new admin but as we haven't yet purchased the licences for
Doesn't change Asset State to IN USE, When I added USED BY releationship in CMDB
Hi, When I change Asset State of my keyboard, SDP added used by relationship to my keyboard. In this situation every things is OK. But when I go to CMDB section and add used by relationship to my keyboard, SDP doesn't change my keyboard Asset State to In Use. I wanna to import relationship between keyboard and workstation from XLS file, but already I don't have any solution. It's very important for me. What should I do? Thanks for helping
[ManageEngine ADManager Plus] Register now for our free online training series.
Hello, Thank you for the amazing support and encouragement that you extended to ADManager Plus online workshops. Based on requests from many of our customers, we are starting a new series of workshops. Register now August 6, 7, 8, 13 & 14 at 3 PM BST | 10 AM EDT Session Title Date Day
AssetExplorer Database Configuration
Trying to run teh database configuration to set up the database for SQl server I run the batch file, put in the necessary information, but the command window stays open, and nothing looks like it is happening. Does this utility created the database, or should that already have been done? If so, what rights does the account for the assetexplorer database need?
DNS suffix search in Desktop Central
Is there a way to query information about Network Settings specifically append DNS suffice search? And then is there a way to change network settings on stations via ManageEngine?
Windows 10 Home - covered/restrictions?
Hi All I am looking at Deskop Central as have inherited sites where there is a single system which is in alot of cases Winsows 10 Home operating system. They are standalone but need a way to be cost effective to put central security controls on them eg screen lock outs etc aswell. Before I have to look at OS upgrades to pro which may not be financially viable can you kindly let me know. That way I can phase them out over coming years. Thanks in advance.
[SDF-38783,SDF-38963,SDF-37516] User Groups criteria
Please add all users custom fields to User Groups criteria Default criteria are very limited!
FCR script
Anybody have a script to accomplish the following?: 1. IF Group = ServiceDesk AND 2. On EDIT - Status = RESOLVED Prompt message "Please check if FCR" {Display YES or NO} = response IF Response = YES, SET FCR=TRUE, else SET FCR = False I hope I pseudo coded that so it's understandable. Basically, if the group is "ServiceDesk" and they resolve a request, We'd like to prompt them to indicate if it was FCR or not. Sometimes they resolve requests and 'forget' to manually mark FCR. Thanks!
[SDF-84846] Form & Field Rule in Request Life Cycle
Hi, Thanks for RLC feature, but I think this feature needs to "Form and Field rule" or actions. For example we need to change field or empty field or even disable or enable some fields on click transition. Please complete RLC feature with these actions. Already I can't develop all our workflow with this options. Thanks for listening
Error while adding the requester details
Unable to add new requester, encountered the following error:
NetFlow on Tunnel interface
Hello, I have network with Cisco DMVPN with Hub and Spoke router, in brach office I have spoke router with Tunnel interface that receive traffic, I apply "ip flow monitor nf-monitor input" on LAN intraface in my case G0/1.10, in auto on NetFlow I see upload traffic from G0/1.10 to Tunnel, but I can't see download traffic from Tunnel to G0/1.10, so I apply on Tunnel "ip flow monitor nf-monitor input" but same before.... In this state I can see only one direction, see that traffic inbound on Tunnel
Query for Disposed Assets
I'm looking to have a query created that will send me a list of IT Assets (Workstations) that have been disposed of in the last 30 days. We've disabled the option that disposes IT Assets if they have been removed from Scope of Management in Desktop Central. When enabled it removes all ownership from the Asset and causes problems. But we still need to know when an asset is disposed of so we can remove it from Scope of Management manually. That's what the query will provide me.
[SOLVED] Upgraded to 10.0.475 and still told I need to update
I installed the hotfix to upgrade from 10.0.457 to 10.0.475, it went well but when I visit the GUI it tells me at the top that the same update is still available and within the GUI the version information says the same: Any idea how to fix this?
Credential manager
Hi, Could someone tell me how root account credentials are creating? I've noticed that I have couple credentials with red key which cannot be deleted. But I don't understand how can I create them? Thank you for any help.
MTBF – Mean Time Between Failure
I want to find the elapsed time in minutes between two service records of the same item. Can you help me ?
Notifications on request created/edited
We are currently testing Servicedesk and one feature that we need mostly we cant set up. So, We have ccreated a site SITE1 and when an email is sent to email@email.com i auto creates a request it assigns a technician and sets site to SITE1. What we want is how can we add notifications, every time a request is createt/Updated/Resolved/Closed and Site is SITE1 notify 3 other users (except requester). We have found "Custom Triggers" and created 2 rules. When a request is created it successfully sends
Error Custom Report after update 11102
Major error: After Update 11102 ALL custom report dont work. Problem with Russian characters in Name fields. On ver. 11100 and 11101 is working. Update 11103 dont fix this problem. Minor error: Find (selection field, example Requester in Quick Create New Incident) case sensitive for russian characters. Aaa and aaa - different words. On old version worked normal.
[Tips & Tricks] Few chat enhancement released with build 11006
The following are the Chat feature enhancements available from build 11006. You can now add hyperlinks to a chat We have added the function to include or exclude chat for sites, groups, and technicians in [Admin -> Chat settings] Requesters can now close an unpicked chat which will be marked as a missed chat. After the technician accepts the chat request, the attachment icon becomes available for the request. In case the technician does not pick up the request within the stipulated time, it becomes
Creation Rule - Additional Email (Make another address Primary)
We started testing using creation rules to try and pair our user creation templates down form 30+ by adding a condition based on Office. However the problem we're having is the email part. We own 6 other companies that have their own unique email addresses and those need to be the reply to addresses (not our main company address which everyone gets). With the Creation rules it seems that it won't let " Automatically update e-mail addresses based on recipient policy" be unchecked unless we specify
How to modify the logon name formats of all existing Active Directory users using ADManager Plus
ADManager Plus enables you to define a custom format for different naming attributes in AD. Once you have created a custom naming format, you can apply it to multiple AD users, at once. Steps to create a custom naming format using ADManager Plus: Let's assume that the new logon name of a user whose FirstName is John and LastName is Smith, must be S.John@domainname.com For this: 1. Login to ADManager Plus and go to the Admin tab. 2. In the Custom Naming Format section, click on Add New Format.
Adding a Monitor of SAP Hana Database do not working
Hi, I want to add a monitor of SAP Hana Database but when I put all the data on the target of AppManager and click on Test Credential and do not show a message like Passed is in blank and the monitor was not added. Is not running Cloud Platform. The user was created as the prerequisites said. But if I do click on the Add Monitor button show the message Internal Database Error Please could you help me to chenk this. Thanks & Regards! A.
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