VDI environment - VMs and thin clients/dumb terminals - how do you audit this?
Hi, I am doing a hardware audit at our company and I need some advice on how to audit all the approx. 100 employees VMs and thin clients. I am new to the VDI environment, so I am still learning how all this works :) Every employee has a thin client on their desk and they have their own VM which is hosted on the Server downstairs. For example, I have a VM called NatalieVM1 and I have a thin client with an asset tag of 00001. Every day, I log into my NatalieVM1enviroment using my thin client
Certificate is not added using profile management
Hi, I am trying to deploy certificate using profile management in MDM, but after selecting the certificate and clicking save nothing happens, and the certificate configuration does not have the correct sign to show that it is configured.?
Disable auto discovery
Hi, I have Opmanager installed and have discovered the devices I want but Opmanager keeps discovering new devices. How can I fix this?
Error in memory reporting
Hi, Opmanager installed but it is report high memory utilization while the server is using only 16% of the memory. How do I fix it to report actual values?
MDM adds remote control support for new OEMs
Remote troubleshooting is one of the most effective ways to diagnose and fix issues in real-time. You can also chat with the device users to understand the problem better and execute remote commands to lock, reboot etc., in case of unattended devices. In addition to the existing OEMs, ManageEngine Mobile Device Manager Plus has signed partnerships with the following OEMs, which lets you remotely control these devices: WishTel CipherLab Skyworth Datamini - Models T84G & TWG10 MDM has also extended
Restoring device backup on ABM (or DEP) provisioned devices
The release of iOS 13.2 introduced a bug affecting the restoration of backup on devices enrolled with Apple Business Manager (or Apple DEP). While restoring the backup, the following error Profile Installation failed - Profile must be installed interactively. As this is an issue from Apple and is affecting all MDM services, the same has been reported to Apple. To restore the device backup using the workaround, refer to the steps below: STEP #1: Putting the device into recovery mode In case of
[SDF-83418 ] Ticket On Hold - Comment should appear in the Comment-Section
Hello everyone When we put a Ticket on Hold we can write a comment. This Comment only appears in the History of a Ticket. Is it possible to show this comment for example as a Note in the Conversation section of a ticket? Thank you very much.
ESM Licensing question
We currently have two groups (IT and GIS) using our SDP Enterprise helpdesk for ticketing. For various reasons we would like to separate those two groups so each has their own instance. However we only need the Enterprise features for the IT group and would like the GIS group to run at the Standard level because all they are using the system for is ticketing. Is it possible to transfer the technician licenses we have already purchased for the GIS staff from the current Enterprise instance to a
[DidYouKnow -19] Why data-archiving deserves more attention
Hello folks, Data archiving is generally unjustly seen as a troublesome and never-ending activity that needs to be performed at least once a year. The data archiving feature available with ServiceDesk Plus helps you to maintain application performance and to comply with record retention policies by providing a way to remove obsolete records from your production database using a regular, controlled, and predictable process (all within the same database). Thus improves the performance of the application.
Need to monitor failed logins by accounts with admin privileges
I would like to know two things: 1) Where could I find a report that will show me failed logins by accounts with admin privileges. And 2) How do I setup email monitoring alert for the said report?
[ SDF - 41923 ] Custom views
Hi! It's possible to create custom view with filter by incident template? I can see a such column, but it is no in a filter set.
Assigning and finishing tasks from service/incident requests for normal users
Hello guys, I've asked the question already through the build-in help function of SDPOndemand. I've decided to also post it here, because we had an internal discussion about it. It's about tasks that can be set up on service/incident requests. Currently only an 'owner' can be set, which are only technicians. This in itself hinders and limits the application of SDPOndemand significantly in our opinion: individual tasks are 99% of the time relatively small tasks that have to be accomplished by a single
OU Access
OU Access: It is great to see that you can specify which parent OU's the helpdesk have access to. My question is though, can you restrict a sub OU that resides under the parent OU you have granted access to? For example: DOMAIN\ORGANISATION\ADMINS I want to grant access to ORGANISATIONS but restrict access to all accounts under ADMINS. Is this possible? Cheers. Stephen Webb
Asset Detail - Custom fields
Hello, We are looking for the availability to add additional fields under the Asset detail section. This could be a couple of fields that we can add a custom label to and have a block of text available for us to enter the information we need. Please let me know how we can add this to our SD Plus. Thanks.
Showing self service portal to technicians
Is there an option or way to show the Self service portal to technicians? We are using Service Desk Plus 11.0 and when technician logs in, he sees the technician home page. When user/requester logs in, he sees the self service portal with templates etc. We would like an option to show the self service portal to technicians maybe as their home page, or from a specific web address. Background is that we have technicians from different areas and we would like to show them the requester view from different
servidesk service stop
Hello. I am having an issues with ServiceDesk Plus build 11004. ServiceDesk Plus service stop after couple minutes. Errors in wrapper.log INFO | jvm 1 | 2019/11/21 14:38:23 | ContractAUditService [ FAILED ] INFO | jvm 1 | 2019/11/21 14:38:23 | STATUS | wrapper | 2019/11/21 14:38:24 | Stopping the ManageEngine ServiceDesk Plus service... INFO | jvm 1 | 2019/11/21 14:38:24 | Stopping Services
Query Report
Hi, We Used the below query to fetch the details of time spent by each groups assigned to the ticket. select woa.workorderid "RequestID", qd1.QUEUENAME "From Group", qd2.QUEUENAME "To Group", cast((wog.timespent/60) as varchar(20)) +':'+cast((wog.timespent % 60) as varchar(20)) "Time Spent (hrs)" from workorder wo left join wo_assessment woa on wo.workorderid=woa.workorderid inner join WO_GROUP_INFO wog on woa.assessmentid=wog.assessmentid LEFT JOIN QueueDefinition qd1 ON wog.groupid=qd1.QUEUEID
cvs import in ManageEngine
Hello, I would like to add some missing data to the scanned workstation in the Desktop Central 8 Build 80332. How can I do that. We have only the Desktop Central 8 installed. Furthermore I would scan some standalone machines. How can I do that and how to import the scans into main database. The standalone have no network. Greeting, Eric
Roadmap for supporting CentOS 8 and RHEL 8
Hello, May I know if there's any roadmap for supporting patch management on CentOS 8 and RHEL 8? Regards, Ryan
Cannot find USB configuration options or reports
Our current Desktop Central build 10.0.433 is not showing the options to view USB reports or to configure USB Audit Settings under Configurations Settings. Do we need to enable something else to have access to the USB related menu options?
PendingFileRenameOperations
I cannot update my Exchange email system CU level due to Desktop Central registry entries in PendingFileRenameOperations. I followed this forum post, https://pitstop.manageengine.com/portal/community/topic/pendingfilerenameoperations-error. It provides an unofficially released 10.0.448 as the solution. I tried to apply this update in my environment and received a message, "this build 10.0.448 is currently not compatible with your environment..."
New Release: ADManager Plus 7030 (October 2019)
We are excited to let you know that the latest version of ADManager Plus--build 7030--has been rolled out. You can download it right away! The details of the release are mentioned below. New Features Over 10 new management operations including Add or Remove Office 365 Group Owners, Modify Calendar Permissions, and more. Over 4 new Office 365 mailbox-based reports. A flat, sleek and intuitive UI for enhanced performance and user experience. Enhancements Option to select templates during bulk group
sync AD blacklist with Desktop Central
Good day, I have an infrastructure where I constantly move machines in and out of different OU's to blacklist them from receiving patches for periods of time. Is there a way to sync Desktop Central with AD to reflect these changes so software doesn't get pushed to these machines when they are blacklisted or would I have to perform this task manualy? Thank you
A big 'Thank You'. From all of us, to all of you!
Hey folks, This Thanksgiving, we'd like to thank you all for being a part of the ADSelfService Plus community and for constantly supporting and motivating us to up our game. Here's a little something to let you know how much we value you: And before you kick-start this holiday season, on behalf of the entire ADSelfService Plus family, I'd like to wish you a very Happy Thanksgiving! I hope you have lots of fun! You so deserve it! Cheers, Team ADSelfService Plus.
Assigning an incident template to a support group
Is there a way to assign an incident template as default for a specific support group?
E-mail command - blank subject?
Hi, Is there any way to work around to required subject field? So that SDP would generate a work order/request of any e-mail that ends up in the dedicated mailbox? Thanks & regards, Lionell
A big 'Thank You'. From all of us, to all of you!
Hey folks, This Thanksgiving, we'd like to thank you all for being a part of the ADManager Plus community and for constantly supporting and motivating us to up our game. Here's a little something to let you know how much we value you: And before you kick-start this holiday season, on behalf of the entire ADManager Plus family, I'd like to wish you a very Happy Thanksgiving! I hope you have lots of fun! You so deserve it!
Build 10.0.394 secure gateway server version
Hi, I'm getting the following message checking the secure gateway server: To view the health status of Secure Gateway Server, it is recommended to upgrade to the latest version. The link provided points to build 90039, which is already installed. Is there a new version available? Thanks...
Prevent ServiceDesk Plus from auto-assigning site on requests
We don't use sites (except for assets) in our implementation of ServiceDesk Plus and for some reason in the past few weeks, some requests are auto-assigning sites which prevents the ticket from being picked up until that field is cleared. Is there a way to turn that off? I did some searching but was unable to find a way. I think I can probably set up 'field & form rules' to clear it automatically, but I rather not add anything if I can just turn it off. I'm assuming this is getting auto-assigned
[DidYouKnow - 27] How to Add Quick CSI
In this forum post, we are gonna review an unexplored feature of Service Desk Plus "Add Quick CSI" this feature was introduced in 9207 builds of Service Desk Plus. This feature allows Admins to instantly add Category's, Sub-Category's, and Items on a single view. They can either type the Category, Sub-Category and Item one by one or they can copy-paste from any source. Early to this feature release, we had to create the Category, Sub-category, and Item using a separate button. The process was quite
IT analytics in 90 seconds: Balance the workload of your help desk technicians
Ensure faster resolutions by balancing the workload of your help desk technicians using Analytics Plus reports. If you're not already using Analytics Plus, download your free, 30-day trial today.
IT analytics in 90 seconds: Balance the workload of your help desk technicians
Ensure faster resolutions by balancing the workload of your help desk technicians using Analytics Plus reports. If you're not already using Analytics Plus, download your free, 30-day trial today.
Hide incident templates when create new ticket
When requester create new ticket, then it is shown page with templates like application login, internet, email etc and then here it need to click "create new ticket". Is any way to hide this page and go go straight to standard form when ticket is created? thanks
A big thank you from all of us to all of you.
Hey there, This thanksgiving, we'd like to thank you all for being a part of the ADAudit Plus community and for constantly motivating us to up our game. Here's a little something to let you know how much we value you:
Not all assests reflecting
We are using SDP Professional Edition on Cloud. Using Domain Scan. Only half of assests showing in asser tab Implementation done before 2 weeks. Tried all the solutions provided by support. Gets error while scanning on more than 120 assests.
Problem during update
During the update from version 11000 to 11005 the update manager froze and i closed it from task manager. Now service desk is not starting and when i m trying to run update again i get the error. "Your installation version 110005 and database version 11000 are not same.And hence patch cannot applied. Please help.
Reset Opmanager admin password
Hi I have been trying to log into our opmanager instance, but i have forgotten our admin password. Is it possible to reset this? Thanks Ammar
How to add and view replay thread on requests via API?
Hi Team, please advice to, How to add and view replay thread on requests via API? thanks and regards, AJayan.c
Pending Approvals requests are not showing on approvers home page
Hi, One of our technicians / approver is experiencing an issue where his Pending Approvals are not showing on his home page (Under my Pending request) in ServiceDesk Plus. He receives an email and reminders for same without any issue MSSQL Version 10.5 Build 10511
PC Slowdown when patch scanning andupdating
Hi Some users on our site appear to be reporting intermittent slowdowns when a patch scan and update on is carried out on their computers Can anyone advise if they have also had reports of PC's slowing down while while a patch scan and updating is taking place. Can it be confirmed that CPU usage is kept at a suitable level when these tasks are being carried out..?
Next Page