Hello,

I have an inquiry to make regarding the possibility of a particular request being able to be registered once for each group it is being assigned to in order for the reporting tables to present each groups workload correctly.

I.E.

Incoming email parsed, servicedesk creates request, assigns to group1.

->

Technician1 of group1 performs actions, assigns to group2.

->

Technician2 of group2 preforms actions, returns to group1. (Reported as Resolved for group 2)

->

Technician 1 of group1 contacts customer and resolves request. (Reported as Resolved for group 1)

In the end I would like for the request to be displayed as resolved for both groups that took part in its completion.

Is there a way sdpondemand can assist me towards that goal?