Hi there,

I'm configuring our SDP (Cloud) and when creating a test ticket I noticed that I am able to resolve the ticket without anything written in the Resolution field. 

I would like to ensure that the Resolution field is populated before our Technicians are able to mark a ticket as Resolved. 

I'm sure it's probably a very straightforward setting change, but for the life of me I can't find it in the documentation I've looked through. 

Could someone please advise?

Thanks,

Amy