Good Day,

im hoping i can get some help here. When we setup our Service Desk initially, we did not integrate with our Active Directory, however now after a few years, the requirement has come up.

The Office field in AD differs from our Site field in SDP. i need to now merge all the AD Locations with the sites in SD in order for the relevant SLA's to replicate. is there a way we can ensure that AD does not create new sites, but rather continue to merge the sites as i did when i deleted them?

When i mean i merged them, i am referring to delete, when you delete a site in SD, then you have to determine to where the users will move, i consider this as merging the sites?

Asking for some assistance here please.