Chrome stable channel update fixes 3 vulnerabilities
Hello folks, Google has updated its chrome stable channel to 83.0.4103.106 for Windows, Mac, and Linux. This update comes with fixes for three vulnerabilities. The details of these vulnerabilities are as follows: CVE ID Vulnerability Severity CVE-2020-6505 Use after free in speech High CVE-2020-6506 Insufficient policy enforcement in WebView High CVE-2020-6507 Out of bounds write in V8 High To install this update using Vulnerability Manager Plus, initiate a sync between the Patch Database
Chrome stable channel update fixes 3 vulnerabilities
Hello folks, Google has updated its chrome stable channel to 83.0.4103.106 for Windows, Mac, and Linux. This update comes with fixes for three vulnerabilities. The details of these vulnerabilities are as follows: CVE ID Vulnerability Severity CVE-2020-6505 Use after free in speech High CVE-2020-6506 Insufficient policy enforcement in WebView High CVE-2020-6507 Out of bounds write in V8 High To install this update using Patch Manager Plus, initiate a sync between the Patch Database and Patch
Chrome stable channel update fixes 3 vulnerabilities
Hello folks, Google has updated its chrome stable channel to 83.0.4103.106 for Windows, Mac, and Linux. This update comes with fixes for three vulnerabilities. The details of these vulnerabilities are as follows: CVE ID Vulnerability Severity CVE-2020-6505 Use after free in speech High CVE-2020-6506 Insufficient policy enforcement in WebView High CVE-2020-6507 Out of bounds write in V8 High To install this update using Desktop Central, initiate a sync between the Patch Database and Desktop
Password Manager Pro new build 10500
Hi, Password Manager Pro 10500 has been released and is now available for download. There is an enhancement to the already available Access Control feature, along with a security fix. Please see our Release Notes to learn in detail about the enhancements included in this upgrade pack (build 10500). How to Upgrade to Build 10500? If you are an existing customer of Password Manager Pro, download the upgrade pack from the following page: https://www.manageengine.com/products/passwordmanagerpro/upgradepack.html
add sdp to Load Balancer
We need to load balance Service Desk Plus, by NetScaler. We’ve problem to create monitor regarding to configuring load balancing. Created monitor is based on HTTP Get response but monitor is not responding to get login page parameters with response code 200. Would you please let us know which parameter should I get to find 200 response. Thanks in advance
Create service catalog template values fileds in 2 languages
Our users are Russian-speaking and we have several English-speaking users I want to create a request form when the user selects the additional field of the language: change the The values of the form fields change from Russian to English. Although ServiceDesk environment is being English-language as Servicedesk language changes, so are the values of the Russian form fields, Is there a solution?
custom trigger: python script fail to run when fired from SD+
Hello, for some reason python scripts are failing when they are fired from servicedesk i added temporally a time.sleep(15) in the script to get the file from the request directory. after copying the file somewhere else i ran the scripts from command line and it work perfectly. I did a test with this simple python script : import sys filename = str(sys.argv[1]) with open(filename) as data_file: data = json.load(data_file) print("this is a test for python called script with custom trigger") the error
White Screen After Login
Hello, I am having an issue with the server and i think Java Memory. I have increased the initial and maximum memory to 1024 and 2048 respectivly. When users login maybe 30 minutes after the AD manager service is started, they just get a white screen. I have to restart the service for AD manager to work. I am working on a trial version most recent 64 bit build. Is there anything else in the wrapper.conf file that needs to be adjusted? Thank you
Computer Reports - Domain Controllers - no RODC reported
Hi, I have several read-only domain controllers installed across the forest but none are reported. Why? Thank you, Luis
Display Bitlocker key on computer properties - or show for an individual machine?
I have bitlocker keys stored in AD and I would like to display the key associated with a particular machine, and no other keys, the report that shows all keys is too cumbersome for my helpdesk staff. Has anyone managed to setup to do this? /RJ
Exchange Reporter Plus build 5511 released with new reports and enhancements
Hello Everyone! We are glad to announce the release of the latest build of Exchange Reporter Plus. Exchange Reporter Plus has added 21 new reports. The newly added categories and the respective list of reports are as follows, New Reports Mailbox Traffic Report Number of Messages by Sender Based on Recipient Status. Distribution Lists Traffic Reports Number of Messages Sent by Distribution Group. Size of Messages Sent by Distribution Group. Number of Messages Sent by Distribution Group Based on Recipient
manage devices behind NAT
Hi! Is it possible in OpManager to manage devices behind NAT. For example - we have 6 routers and switches behind NAT on one white IP. Is it possible to manage them?
Request an issue only on their assets
Hi, I want users only be able to report an issue on their assets (assets owned by user) and not see all assets. What should I do? Thanks
Is it possible to raise the 37 option limit on check boxes?
If i add a checkbox in a resource, i am limited to 37 options. I really need more than 37 options (i know it is a lot). We use it to give access to different sections in a tool and we really like to give the requesters the opportunity to use only 1 request. An multiline field is not an option, because i have made a script that deals with the approvals for each section and gives access to each section after an approval is given. So the ticket itself is completely automated. It works great for a few
[Term of the Day]: Ticket Filters
Term of the Day “Ticket Filters” In a Helpdesk environment, Technician ( ticket handlers) needs a simple tool that could provide ease in handling and managing tickets in large numbers. Ticket Filter provides the ability for technicians to handle tickets in various structured views. In general ticket view section for users comes with built-in filters to view Unassigned, Open, On-hold, Closed tickets, etc. Technicians can create customized filters to have tickets views based on the ticket type (incident
Report Result Font
Unfortunately, customized fonts are not shown in the results report. How to change the font, table and appearance of reports?
Auto Share Request script failing
Greetings, Stumbled upon the V3 variant of the auto share requests from email IDs to notify: https://pitstop.manageengine.com/portal/kb/articles/how-to-auto-share-request-to-users-specified-in-a-request-field-v3 Now before I found V3 I found the https://pitstop.manageengine.com/portal/kb/articles/how-to-auto-share-request-to-users-specified-in-a-request-field (V1) version of the same script and had originally tried implementing that. When I did testing, I was returning JSON output in \custom_scripts\request\
[SDF-59933] Send out Survey when Resolved is used
Turns out we've been using our closed statuses wrong for a very long while. We've been using Resolved and leaving it at that. Not knowing that it needs to move to Closed at some point. I've played with the Auto-Close settings, but none of the techs or managers like having to pick a Closure Code when Resolving a ticket that way. So we're sticking with Resolved. I was told to look into getting Survey's to a useable place. But after a quick test it looks like a Survey will ONLY be sent out when a request
Upgrade proccess from version 11.1 Build 11111 to the latest Version: 11.1 Build 11116 - stuck at 13%
Hello, We started the upgrade process from version 11.1 Build 11111 to the latest Version: 11.1 Build 11116, using the latest SP ( ManageEngine_ServiceDesk_Plus_11_1_0_SP-0_16_0 ). The process itself hangs at 13%, with status message "Upgrading PostgreSQL / Extracting patch pgsql" show in the dialog. I presume this is a major DB update, so we left the upgrade procedure running for a few hours. It stuck on the same window / with the same message. The application was left to run overnight, with no
Description of the Request is also duplicated when Duplicate Request
When I try to duplicate a request, Description of the Request is also duplicated !
HEX to INT Conversion
hi dudes, is there anyway to convert SNMP responses in HEX format to decimal or integer? our device is responding to most of OIDs in HEX format. regards,
Change Management - Some queries bedore implementing
Dears, We are planning to implement the change management in our organization for all changes(not just IT). I want to know feasibility of the application and to see any gaps in our requirements. My questions are below, Kindly if anyone can support on this 1. Is it possible to allow all the users to create change requests? We will have multiple templates. I didnt see any option to assign the change requester role the users. 2. Can the line manager be the reporting manager of the change requester.(will
Project tasks list problem
Please, watch the video: https://drive.google.com/file/d/1sYrozF9ehpCNFVU4ZbuCL_WTIdW8Wwc1/view?usp=drivesdk As you can see, the table columns change their widths and it is really annoying.
How to change default request list row count for all users
Hi, For improve performance I need to change default request list row count for all users and set 25. What should I do? SDP v11.1.16 DB: MS SQL Thanks for helping
Partial support for IE 11 browser
This announcement is to inform our customers, that we will be providing only partial support for the IE 11 browser, from the 11116 builds of ServiceDesk Plus. Reference id: SD-87014 Why partial support for IE 11 browser? In ServiceDesk Plus, we always strive to provide the best customer experience, with enhanced security and swift web-based platform. To achieve this, we have decided to provide partial support for IE 11 browser, based on the following considerations. Limitation in development: Since
Another version of this product is already installed
We are in trial with ManageEngine Control Plus but get the error below when trying to install the agent on a Windows 10 Pro PC. We have never installed the agent before. One thing to mention, we do use ManageEngine DesktopCentral so perhaps it's conflicting? Any help appreciated! Build Version:10.0.510
[Term of the Day]: Two Factor Authentication (TFA)
Term of the Day “Two Factor Authentication” Definition — What is TFA and why is it important? Two-factor authentication, also known as 2FA, is a security mechanism in which individuals are authenticated through more than one required security and validation procedure. It adds an extra step and an additional level of security to safeguard your accounts from being hacked. An instance of how 2FA works, just look at your own online history: There might be plenty of websites that you access just by
Reports Filter no time option
11.1 Build 11104 After updating, the clock option at the time of creation is not displayed in the filter of the report page. Only the date section is active. How can I activate the time section. In the request part, the date filter works with time, this is what I need in the report section the sample is sent in the attachment. Thanks
cant edit new asset
Hello all, When i add a new asset i only cant edit it ones and after that i cant edit the asset no more. When i try this on a other site i works like a charm and i can edit assets multiple times. Anybody got an idea what i am doing wrong? Fons
ManageEngive ServiceDesk Plus not working. Event ID 7024
Our server installed windows updates over the weekend and following the reboot the ManageEngine service starts and immediately stops. We are getting the following error from Event Viewer: "The description for Event ID 7024 from source Service Control Manager cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer. If the event originated on another computer,
Auto Share Request to Requester user
Is there a way to automatically share request to a requester user? There are instances that the technician is not available so the other person in charge who only is a requester,resolve a request. How can we automate the sharing of request of a specific ticket?
SAML Login
Hi, I am trying to configure SAML authentication for ServiceDesk. After configuration I am able to login using my IDP, however instead of email id the login name and display name both appearing like - uuida3d76f75-0172-11a4-b01c-e172d25d1b04. I have tried configuring NameID with display_name, email, name, but got the same result. Do I need to make any further changes? Regards Arunava
Report for time to categorize request (or time to assign request to a tech)
Need report for all requests to see time to assign technician to a request. Because of call-center technicians, they are to slow to work with the requests, I want to create an SLA for them, but I need to see a time needed them to assign a tech to a request
Reports showing wrong numbers in Asset Explorer 6.7.0 Build 6706
I have configured customer reports in version 6.7.0 Build 6706 and they seem to show very different numbers. Total number of our assets are 159 and the reports showcase in few thousands. Has anyone faced any issues as such before ? This is seen for all custom reports.
[SDF-41561] Preventative Maintenance Task Email Notifications
I need help with getting the Preventative Maintenace Tasks to notify via email when they are generated. The weird thing is, I can add the "Email ID's to notify" field when creating the service template but when I got to create the PM schedule, that field is gone. Any help is appreciated.
How to set time zone globally for all users
Hi, In my location time zone is correct but day light saving is incorrect. Because of that I had to off day/light saving from server time zone and set time manually in spring and summer season. Now in SDP, I can't set time zone as globally. Without this feature all time fields in SDP are one hour ahead (+01:00). I see these links: https://pitstop.manageengine.com/portal/community/topic/global-settings-time-format-time-zone-date-format https://pitstop.manageengine.com/portal/community/topic/change-timezone
[SD-87014] Bring back IE 11 support
Being in a healthcare setting, my users deal quite a bit with government websites to perform their job duties. All of the domain workstations have IE, as well as Chrome installed, but since the majority of the users need to have IE set as their default, this is pushed out via GPO. I've actually had to 'break' Edge from opening up due to Windows continually trying to 'strong arm' their browser to be default. While Edge is trying to be a replacement for IE, a lot of websites still hasn't fully adopted
Custom Performance Monitor - How to define NumericToString type?
I'm trying to create a custom monitor where the function expression is set to NumericToString, are there any guides on how this needs to be setup? The OID returns a value between one and 7 and I want to assign text strings to be displayed. Does this type actually do what I need? or does it simply convert the numeric 5 to a string "5"?
Windows SMB protocol hit again by a new critical vulnerability - SMBleed
Hello everyone, A mere three months after patching a wormable SMBv3 vulnerability dubbed SMBGhost (CVE-2020-0796), cybersecurity researchers have identified another similar vulnerability in Windows SMB protocol. This vulnerability is called SMBleed (CVE-2020-1206) and has a severity rating score of 10. What is SMBleed? SMBleed is a new critical wormable vulnerability found in the Windows Server Message Block (SMB) protocol. This vulnerability allows attackers to leak kernel memory remotely. SMBleed
Windows SMB protocol hit again by a new critical vulnerability - SMBleed
Hello everyone, A mere three months after patching a wormable SMBv3 vulnerability dubbed SMBGhost (CVE-2020-0796), cybersecurity researchers have identified another similar vulnerability in Windows SMB protocol. This vulnerability is called SMBleed (CVE-2020-1206) and has a severity rating score of 10. What is SMBleed? SMBleed is a new critical wormable vulnerability found in the Windows Server Message Block (SMB) protocol. This vulnerability allows attackers to leak kernel memory remotely. SMBleed
Next Page
