changeDBServer to MS SQL Question
We're evaluating SDP and while configuring and changing database from PGSQL to MSSQL, i couldn't created database. I'm also evaluating Desktop Central and was able to change the DB to MS SQL without a problem, I am only curious about Master Key Password field. I didn't see this in DesktopCentral, what could it be?
[SDF-88990] Time Elapsed Analysis - For Current Status
I would like to extract in a form of Query Report the time elapsed for current status of Request. As per below screenshot, i should able to see this request's current status is OPEN status for 28 hours and 33 minutes. Can you help to provide query to get this info. As of now, i can extract only the time elapsed between transition of Status.
Incidents/service requests with a "pertains to" user
We're currently using SDP 11119. We have a bunch of service request templates created. Many of these requests are completed by another individual/supervisor, but pertain to a specific user. In these templates, we have created a custom field called "User name" to indicate which user this request is specific to. Is there a field or something we can put on a service request or incident template that will be a "Pertains to" user field so all assets and everything else for the ticket is specific to that
[SDF-87709] Checklist not appearing on incident requests
Hi I've created a checklist and associated it with an incident template. I've then raised a new request and change the incident template for it from default to this new one. However, the checklist tab on the incident is showing as empty and says "No data available". Any idea please? Thank you.
How to use OpManager to monitor your Windows services
For more videos related to OpManager: https://www.youtube.com/playlist?list=PL0FkrkKW27nNxQjwszmwVnnmRDK77Meq7 Read more on monitoring windows services at https://www.manageengine.com/network-monitoring/help/monitor-wmi-service.html
How to integrate OpManager with ServiceDesk Plus
For more videos related to OpManager: https://www.youtube.com/playlist?list=PL0FkrkKW27nNxQjwszmwVnnmRDK77Meq7 Read more on integrating Service Desk plus with OpManager at https://www.manageengine.com/network-monitoring/help/integrate-sdp.html
Configuring SMSEagle as the SMS gateway in OpManager
For more videos related to OpManager: https://www.youtube.com/playlist?list=PL0FkrkKW27nNxQjwszmwVnnmRDK77Meq7 Read more on configuring SMS Eagle with OpManager at https://www.manageengine.com/network-monitoring/how-to/configure-smseagle.html
How to install OpManager Central and Probe on a Windows server (PGSQL)
For more videos related to OpManager: https://www.youtube.com/playlist?list=PL0FkrkKW27nNxQjwszmwVnnmRDK77Meq7 Read more on installing OpManager enterprise edition at https://www.manageengine.com/network-monitoring/help/installing-opmanager-enterpri
Configuring Twilio as the SMS gateway in OpManager
For more videos related to OpManager: https://www.youtube.com/playlist?list=PL0FkrkKW27nNxQjwszmwVnnmRDK77Meq7 Read more on configuring Twilio with OpManager at https://www.manageengine.com/network-monitoring/how-to/configure-twilio.html
OpManager Enterprise installation procedure for central and probe on a Windows server (MSSQL)
For more videos related to OpManager: https://www.youtube.com/playlist?list=PL0FkrkKW27nNxQjwszmwVnnmRDK77Meq7 Read more on installing OpManager enterprise edition at https://www.manageengine.com/network-monitoring/help/installing-opmanager-enterpri
Monitoring processes in OpManager
For more videos related to OpManager: https://www.youtube.com/playlist?list=PL0FkrkKW27nNxQjwszmwVnnmRDK77Meq7 Read more on Monitoring processes in OpManager at https://www.manageengine.com/network-monitoring/help/add-process-template.html https://www.manageengine.com/network-monitoring/help/process-monitor.html
Configuring Clickatell's Communicator account as SMS gateway in OpManager
For more videos related to OpManager: https://www.youtube.com/playlist?list=PL0FkrkKW27nNxQjwszmwVnnmRDK77Meq7 Read more on integrating Clickatell with OpManager at https://www.manageengine.com/network-monitoring/how-to/configure-clickatell.html
How to integrate OpManager with AlarmsOne ?
For more videos related to OpManager: https://www.youtube.com/playlist?list=PL0FkrkKW27nNxQjwszmwVnnmRDK77Meq7 Read more on integrating Alarms One at https://www.manageengine.com/network-monitoring/help/integrate-alarmsone.html
ADSelfService Plus 6003 Release - FaceID Support
Hello! We are glad to announce the release of build 6003 with the following issue fixes: Enhancement: Face ID authentication is now supported for MFA in the ADSelfService Plus iOS app. Issue fix: Security fix to prevent unauthenticated remote code execution attacks, which was reported by Bhdresh through our bug bounty program. [ CVE-2020-11552 ] How to update? Update using the service pack. New to ADSelfService Plus? Download the fully functional 30-day free trial now. Regards, ADSelfService Plus
Security updates released for Firefox 79 and Firefox ESR 68.11
Hello everyone, Mozilla has fixed several security vulnerabilities in Firefox 79 and Firefox ESR 68.11. The details of the vulnerabilities are as follows: CVE ID Vulnerability Severity CVE-2020-15652 Potential leak of redirect targets when loading scripts in a worker High CVE-2020-6514 WebRTC data channel leaks internal address to peer High CVE-2020-15655 Extension APIs could be used to bypass Same-Origin Policy High CVE-2020-15653 Bypassing iframe sandbox when allowing
Security updates released for Firefox 79 and Firefox ESR 68.11
Hello everyone, Mozilla has fixed several security vulnerabilities in Firefox 79 and Firefox ESR 68.11. The details of the vulnerabilities are as follows: CVE ID Vulnerability Severity CVE-2020-15652 Potential leak of redirect targets when loading scripts in a worker High CVE-2020-6514 WebRTC data channel leaks internal address to peer High CVE-2020-15655 Extension APIs could be used to bypass Same-Origin Policy High CVE-2020-15653 Bypassing iframe sandbox when allowing
Security updates released for Firefox 79 and Firefox ESR 68.11
Hello everyone, Mozilla has fixed several security vulnerabilities in Firefox 79 and Firefox ESR 68.11. The details of the vulnerabilities are as follows: CVE ID Vulnerability Severity CVE-2020-15652 Potential leak of redirect targets when loading scripts in a worker High CVE-2020-6514 WebRTC data channel leaks internal address to peer High CVE-2020-15655 Extension APIs could be used to bypass Same-Origin Policy High CVE-2020-15653 Bypassing iframe sandbox when allowing
Security Certificate Mismatch
We've added a security certificate from a Central Authority to ManageEngine Desktop Central. When we open the server, it always opens to the localhost configuration page instead of the certificate page and then we have to change the URL to the same site tied to the certificate. Is there any way to have Desktop Central recognize that it has a valid third-party CA cert and open using the correct URL?
Email server connection failure
Hi I have a problem with my email server. when i send an email "Sending Notification Failed" message will appear. Also i have Received This Error in Email server Log: "ssl negotiation failed error code 0x80090327" I have a wildcard SSL Certificate from Certum CA .Exported from Email Server and already Imported into Sevicedesk. im Using Servicedesk MSP 10509 database is mssql server here is some Screenshots in attachments
Removal of People option in CMDB
In the past before we upgraded to version 11000, there was an option in the CMDB to go to People and look up what group a technician was in. Since we've upgraded, it changed to Users and Group is no longer listed. Our helpdesk used this feature daily to properly route tickets. Please assist.
Chrome updated to stable channel 84.0.4147.105
Hello everyone, Google Chrome has been updated to stable channel 84.0.4147.105 for Windows, macOS, and Linux. This update fixes several security vulnerabilities, the details of the same are presented below: CVE ID Vulnerability Severity CVE-2020-6537 Type Confusion in V8 High CVE-2020-6538 Inappropriate implementation in WebView High CVE-2020-6532 Use after free in SCTP High CVE-2020-6539 Use after free in CSS High CVE-2020-6540 Heap buffer overflow in Skia High
Chrome updated to stable channel 84.0.4147.105
Hello everyone, Google Chrome has been updated to stable channel 84.0.4147.105 for Windows, macOS, and Linux. This update fixes several security vulnerabilities, the details of the same are presented below: CVE ID Vulnerability Severity CVE-2020-6537 Type Confusion in V8 High CVE-2020-6538 Inappropriate implementation in WebView High CVE-2020-6532 Use after free in SCTP High CVE-2020-6539 Use after free in CSS High CVE-2020-6540 Heap buffer overflow in Skia High
Chrome updated to stable channel 84.0.4147.105
Hello everyone, Google Chrome has been updated to stable channel 84.0.4147.105 for Windows, macOS, and Linux. This update fixes several security vulnerabilities, the details of the same are presented below: CVE ID Vulnerability Severity CVE-2020-6537 Type Confusion in V8 High CVE-2020-6538 Inappropriate implementation in WebView High CVE-2020-6532 Use after free in SCTP High CVE-2020-6539 Use after free in CSS High CVE-2020-6540 Heap buffer overflow in Skia High
[Tips & Tricks] Task template behaviour changes before and after 11107 build
Task template before 11107 build Task Template: [Admin tab >>Helpdesk Customizer >> Task Template] It's a commonplace where you organize and maintain, task templates for different modules like request, problem, project, and change. You can delete old and unwanted task templates from the list view. In order to mark a particular template as inactive, you have to select and edit the particular template. Enable "Mark this Template Inactive" The task templates cannot be sectionalized based on different
Security Advisory for ManageEngine Applications Manager 14.6
This is a security advisory for all ManageEngine Applications Manager users below build number 14685 ('Support' tab -> Install Information -> Build Number). We recommend you to upgrade to the latest version of Applications Manager to avoid the security vulnerabilities described below. Severity: Critical Affected versions: Below 14684 Please note that the versions other than the ones mentioned above remain unaffected by the vulnerability. Issue reported: Unauthorized access by bypassing the authentication
Email Error Log
Where Email error logged on servicedesk?
Install agent by IP and not in domain from GUI
Hello, is there a way to install the agent using the GUI only with the IP? We have some clients that are not in the AD. So we do not always have to log on to the computer to install the agent. This was not a problem with our previous product. Best regards Michael
Automatic install agent when a job is runnig
Hello, is there a way, if i start any job, that the agent will be installed automatically if not already installed? This was not a problem with our previous product. Thanks and Greetings Michael
Fixes to multiple vulnerabilities
Hello everyone, Greetings, Multiple vulnerabilities have been fixed and released in Desktop Central build 10.0.532. Here is the Knowledge Base article for your reference: https://www.manageengine.com/products/desktop-central/multiple-vulnerabilities-fix.html #securityupdate-dc If you need assistance, please reach us via desktopcentral-support@manageengine.com Kind regards, Desktop Central team
APIv3 stopped work properly.
Hi, We've just updated our system from 10500 up to 10509. And now our scripts for realtime reporting doesn't work: 1) prior to version 10500 I've used the following script to get data 2) Once we've upgraded to 10500 I've found that your parser is now broken and can accept only encoded data 3) Now once we've upgraded to 10509 - It also doesn't work. HTTP/400 error with the following body: {"response_status":{"status_code":4000,"messages":[{"status_code":401,"type":"failed","message":"V3API restricted
End of Support for macOS 10.7 (Lion) and 10.8 (Mountain Lion)
Hi everyone, As you might already know, Apple has stopped supporting macOS 10.7 (Lion) and 10.8 (Mountain Lion) from 2014 and 2016 respectively. They no longer provide any security patches/updates. However, Desktop Central continues to support devices running on those operating systems at least till date. We are introducing new and advanced features and frameworks that are not compatible in macOS 10.7 (Lion) and macOS 10.8 (Mountain Lion) operating systems. These will be introduced in all Desktop
Secure USB blocking internal Disk Drives
Hi, I am running Build Version:10.0.532 on site I am having some issues with Secure USB blocking internal drives. reading what that does i read it that it will block Disk drives that are USB "Disk Drives will block/unblock USB Drives, External Hard Disks and Virtual Drives. Exercise caution while blocking the disk drives of Servers to ensure that the Virtual Drives of Servers are not blocked. Use Exclude Devices to exclude specific drives from being blocked." I have created a policy that blocks usb
[Term of the Day]: QoS
Term of the Day “Quality of Service” Definition — What is Quality of Service? The acronym QoS stands for the technical term ‘Quality of Service’. In general, it is referred to as networking technologies and techniques, that manage data traffic to reduce packet loss, latency, and jitter on the network. QoS is required in organizations wherever there is network congestion. QoS has been a critical requirement for the WAN for years. The internet is an indispensable resource for the great majority
Masterclass 2020: Session 4 - Building an effective IT asset management strategy with ServiceDesk Plus (30th July)
In the fourth session of ManageEngine's Masterclass 2020, we will discuss how to manage all assets in your organization's IT infrastructure, and optimize asset usage. Stay on top of your assets with an IT asset management (ITAM) strategy that helps you keep track of both hardware and software assets throughout their entire life cycle. We will look at how an educational institution upgraded from Windows 8 to the latest version after Microsoft announced end-of-life (EOL) and end-of-support for Windows
[Tips & Tricks] Show/Hide sections in a request form using FaFR
Scenario : To show/hide sections in a request form based on user departments. In this scenario users from 2 departments, "Business Analyst" and "Technical Analyst" will be using a service template "New Laptop" to submit service tickets for their need for a new Laptop. The service template is configured with multiple sections based on department fields. Using the following script, 2 different fields and form rules have been configured. When the user from each department loads the request form, the
Ticket from S/MIME
Hi guys, we are close to deciding to purchase Manage Engine Service Desk Plus Enterprise. It is maybe old news or stupid question, but I'd like to know if it is possible for Service Desk to accept an S/MIME email for creating a ticket. Our current system does not support it, created empty ticket. Many thanks
[Expert-led webinar] 4 key components critical to the future of PAM
Hi all, Privileged access management (PAM) has assumed a critical role in protecting the most valuable data assets within enterprises from theft, data loss, and unauthorized access. However, in order to keep pace with today's digital transformation and cater to agile working processes, organizations need to think beyond conventional PAM solutions, such as credential vaulting and shared account password management, and progress towards making PAM an integral part of their overall IT operations. To
[Expert-led webinar] 4 key components critical to the future of PAM
Hi all, Privileged access management (PAM) has assumed a critical role in protecting the most valuable data assets within enterprises from theft, data loss, and unauthorized access. However, in order to keep pace with today's digital transformation and cater to agile working processes, organizations need to think beyond conventional PAM solutions, such as credential vaulting and shared account password management, and progress towards making PAM an integral part of their overall IT operations. To
Automatic calculation of Estimated Hours and Actual Hours on Projects with Deluge
Hi, I have asked to support about the implementation of the automatic calc of Estimated and Actual hours in projects (that I think it's a basic feature) but this feature is missing ang also not going to be implemented soon. So, my question is: will it be possible to implement it with scheduled scrirpt on Deluge? Like, for every project, find every milestones/tasks and sum up the worklog and the estimated hours and report it back on relative fields of the project? Thanks Manuel
insert teamviewer button on self-service portal
hi, my installation is 11.1 build 11121 on windows 2016. I would like to add a widget with the teamviewer button. I have already created the button via the teamviewer site but I cannot insert it. if I try to add an html widget the code is displayed and not the button. this is the code: <! - TeamViewer Logo (generated at https://www.teamviewer.com) -> <div style = "position: relative; width: 120px; height: 60px;"> <a href="https://www.teamviewer.com/link/?url=505374&id=1595500380610" style="text-decoration:none;">
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