[Tips & Tricks]Achieving maximum success with Employee Onboarding
One of the most important asset of any company is its people. So, it definitely makes sense to have a very well designed Onboarding process /policy to ensure the whole process is as easy as saying ABC.
Some of the challenges we've seen when it comes to Onboarding are:
- Lack of information about the new employee
- Lack of Job delegation to the right teams
- Lack of communication among teams
Let's find out how ServiceDesk Plus helps with Employee Onboarding.
HR logs into ServiceDesk Plus (using their AD credential or configure SSO to make life easier) and can choose the "Employee Onboarding" template from the well designed catalog.
The template can be well structured into sections to capture all the information required to start with.
The form can be made interactive by performing actions as and when required.
Here's how the template looks when it is opened.
Here's how it looks when I am about to submit the request.
Notice how the form has changed based on the values selected on the form. It truly is a dynamic form!
TIP: Setting the right expectation at the time of request creation leads to On-time service delivery.
From the above screenshot, you can see that an SLA of 10 business days have been set.
Once the request is submitted, you can automatically trigger approvals to the right people stage-wise or have them sent concurrently.
TIP: Configure backup approvers to avoid time delay in service delivery.
Once approved, you can have the onboarding tasks triggered one after the other based on the dependencies configured in the application.
Once all the tasks are completed, you can configure check lists on the same request to verify if all the necessary activities are completed.
Once verified, you're good to close the request. This whole process of travelling from start to close can be designed using our Request Life Cycle builder where you can define how & when the request goes from one status to another, who needs to be notified during these status changes, capture all the required information before the request can go to the next status...etc, all in one single workflow.
Here a glimpse of this for you.
Does the help stop here? No!
Through integration with other ManageEngine products, you can extend the capabilities of the entire Onboarding process.
ServiceDesk Plus integrates with ManageEngine AD Manager Plus
ServiceDesk Plus offers native integration with our AD management solution called AD Manager Plus using which you can create a record in AD,
* with a certain login name format
* in a certain OU
* automatically create a mailbox in Exchange or O365
* Create Skype or Lync account
* Access to Remote mailbox and Terminal Services
All this with a few clicks on a button from ServiceDesk Plus.
ServiceDesk Plus integrates with Desktop Central
Once again another native integration with ManageEngine's Endpoint management solution to help you with software deployment to push out the needed software to the user's PC.
Do you only have native integration? No
ServiceDesk Plus can be integrated with any other third party solution that has API. Through a little bit of API and scripting, you can integrate ServiceDesk Plus with any third party system as required.
So, those were some of the features that we think you should start using to help you make your onboarding process a rewarding one.
Let us know if you have any specific requirements or process flows that you want to achieve using ServiceDesk Plus and we will be more than happy to help you out with it.
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