Migration Tool or Guide
Hi, I would like to ask if there is a tool to use for cloud migration. We are currently using SDP on prem and planning to move to cloud.
incorrect data format found for the device with IP
i get this about netflow coming from vmware vswitch i'm assuming it's something with the format, but the format cannot be changed in vmware, so is there anyway to make this error be ignored?
Measure First Response time
Hi, We have requirement to measure and analyse time taken for first response for the tickets. Pl guide how can we take a report with "First response" time taken with other ticket parameters such as Ticket ID, date created, group, technician, etc., Regards R karthikeyan
Extract "Member Of" values for an AD Objects
Looking for solutions on how to extract "member of" information for users in both an organizational unit and/or a csv file with samaccountnames.
Failed attempt to read file?
I've noticed that I have several of these entries showing up in ADAudit, event ID is 4656. Users associated with the event are not reporting a problem, and there doesn't seem to be an issue with the hard disks that the files are located on, but these entries are still popping up. Has anyone come across this before?
Automation Create User
After creating a user with automation, whenever the routine is executed the system tries to create that user again. Is this behavior correct? Even presenting an error, and not creating the user a user notification email created and sent normally.
[Free webinar] Remediate the gaps in your data access governance with efficient IAM strategies
Are you continuously looking for measures to make your data access governance foolproof? This webinar will help you identify the shortcomings of your data access governance, and tackle them using effective IAM strategies. Reserve your spot! April 22| 2:00 PM AEST| 2:00 PM GST | 11:00 AM EDT This webinar will help you get a deeper
Request Summary
Why would data reported under the Request Summary widget be different between myself (SDAdmin) and another SDAdmin. For example the calls inbound and completed for yesterday are different compared to another SDAdmin's data, although for previous days they do tally up. Checked that the data being pulled into this wdiget is from 'All Support Groups' Anything to do with the permissions/support groups assocaited to that SDAdmin? Any help would be appreciated.
Password Manager Pro - MFA Duo for user group
Hi, We are implementing MFA Duo support in PMP for our users. I noticed that we are able to enable MFA for users individually by selecting them. Is there any feature that will allow us to enable MFA for user groups in a bulk instead of users separately? This will eradicate the problem of enabling MFA for new user in PMP. By adding users to a particular AD group, it will sync with PMP and PMP can enable MFA for the user group. Regards, Khirthana
is it possible to get email alerts for specific devices?
let's say i want technician1 to get alerts only for specific device. is it possible?
is it possible to hide the tray icon of the opmanager agent?
i mean the green tray icon
Auto logon Remote Desktop Gateway Port same as Server port
Is there a possibility to configure PMP to use the same port (443/tcp) as for the server port (443/tcp)? I tried it via the PMP Server Configuration, but after that I was able to connect to PMP but not able to set up a connection. We want to have the ability to access PMP and set up connection using the same port. In our case we want to use a proxy to serve PMP through, but it doesnt support multiple ports.
Password Manager Pro new build 10404
Hi, Password Manager Pro 10404 has been released and is now available for download. We have upgraded our security framework with this release. Please see our Release Notes for detailed information. How to Upgrade to Build 10404? If you are an existing customer of Password Manager Pro, download the upgrade pack from the following page: https://www.manageengine.com/products/passwordmanagerpro/upgradepack.html IMPORTANT NOTE: Please save a copy of the entire Password Manager Pro installation folder
Patch Tuesday April 2020 - updates breakdown
Hello guys, Here is a quick breakdown of the April Patch Tuesday updates New Security Bulletins : 2020-04 Servicing Stack Update for Windows Server 2019 and Windows 10 Version 1809 (KB4549947) 2020-04 Servicing Stack Update for Windows 10 Version 1607 and Windows Server 2016 (KB4550994) 2020-04 Servicing Stack Update for Windows 10 Version 1903 and Windows Server, version 1903 (KB4552152) 2020-04 Servicing Stack Update for Windows 10 Version 1909 and Windows Server, version 1909 (KB4552152) 2020-04
Patch Tuesday April 2020 - updates breakdown
Hello guys, Here is a quick breakdown of the April Patch Tuesday updates New Security Bulletins : 2020-04 Servicing Stack Update for Windows Server 2019 and Windows 10 Version 1809 (KB4549947) 2020-04 Servicing Stack Update for Windows 10 Version 1607 and Windows Server 2016 (KB4550994) 2020-04 Servicing Stack Update for Windows 10 Version 1903 and Windows Server, version 1903 (KB4552152) 2020-04 Servicing Stack Update for Windows 10 Version 1909 and Windows Server, version 1909 (KB4552152) 2020-04
Query for tickets grouped by Solution ID
Is there a way to know how many tickets have been resolved using the same solution? Many Thanks Sofia
Set up multiple email accounts select which one to reply to
I need to know how to select other outgoing email accounts to reply to the ticket.By default, it only lets me put an email account
Report for SLA control
How can I have a report by request, the number of hours until the first response (considering only our defined working hours (9h-18h), excluding weekends and holidays) I need the following fields: Request ID, Subject, Created Time, Responded Date, Resolved Time, Time_2_first_response,Overdue Status, First Response Overdue Status * Time_2_first_response = time until the first response (considering only our defined working hours (9h-18h), excluding weekends and holidays) Can have a filter by requests
Need assistance with a report if possible
Hello, I'm trying to create 2 reports that encompass the following: 1. Report 1 -- Daily Worklog report a) Summary Count of all requests generated/entered by a certain technician in 1 day. b) Summary Count of total requests that a certain technician either generated or added work log to. c) Total work log time spent for all workorders generated or touched by a certain technician for that day. d) Detailed entries that show time spent per request generated or touched. 2. Report 2 -- Weekly
restoreData.sh throws errors on startup
Hey, I want to move my ServiceDesk Plus database from the default PostgreSQL to MS SQL. I stopped the service, backed up the database with no errors, ran the changeDBServer.sh --console and it created the new database on MS SQL just fine. I started the service and it populated the database. I then downed the service again and ran the command restoreData.sh -c [full backup just taken] and received the following error. sh ./restoreData.sh -c /opt/manageengine/ServiceDesk/backup/backup_postgres_11109_fullbackup_04_10_2020_16_41
Desktop Central server not running
Desktop Central web page not loading. Can't even connect with a browser on the server itself. I have rebooted the server twice. MEDC is installed on Server 2016. Version is 10.0.0.479. Upgraded to that on 3/6/20. It's worth noting that the following March Windows updates were installed within the last few days: KB4541329, KB4540723, KB4540670, and KB8900830. I cannot start the Apache service. I get these errors in the event log: The Apache service named reported the following error: >>> (OS 10048)Only
Checkbox problem "Enable tight integration with ServiceDesk Plus."
Hi sir, I've a issue with Enable tight integration with ServiceDesk Plus.. The checkbox doesn't seem to stay enabled. Is this a limit of our trial? Thank u
ad manager plus selective mfa
is it possible to enable mfa only for specific technicians?
remote control, web socket connection failure
Hello, we are seeing this error message a lot while working on remote computers. We will be working along fine on the remote session, then that error will pop up and we get disconnected. We can go right back and reconnect, but this can happen repeatedly making remote support very difficult. Any ideas? WE are using google chrome.
Requests Report showing Reporting To
Hello, We are looking at creating a report with the following. Reporting To Requester Department Request # Subject Date Created Category Sub Category Technician We are using Version 10 Build 10009 MSSQL database
Problem template status field
Hey is it possible to set form template status field value of our choice currently it by default value take is open i want to change that value on form load . Please suggest a way to do that
when a technician performs undelete users, he can see eveyrthing
i have a technician limited to specific ou in all actions, everything if fine, he's limited. but when he does undelete user, he can see all the undeleted in the organization. how can i prevent that?
how to retrieve data from ManageEngine Folder
Hi all, how can we access the ManageEngine folder offline to retrieve data (in csv or in xml or xls) we need? For instance, I want to extract out all the assets in the system. Due to several server breakdown, we need the files offline/ during downtime. Anyone has any idea how to do it? I cant seems to find any kbase that aid in this.
Office 365 updates never gets installed
We are using Desktop Central and updates for Office 365 never gets installed. We have created APD tasks but of no use. We always gets the below error while patching it. "Patch update delayed since application is used by another process" Is there any way Desktop Central can patch Office Applications?
OPM v12.3.109 How to Configure SNMP Community on SunSolaris v11.3
Hi, Please, could you support me. I want to discovered the interfaces in an operating system v11.3 Sun Solaris, but I do not found information about this. This version is supported? Thanks & Regards. A.
Is there a way to change the default setting for "Add Note"?
I would like to have the "Show this note to Requestor" as always on. Is there a way to do this in SDP?
Alert for status change
I would like to know if there is a way (in Desktop Central or a bolt on product) to send an alert when the status of a computer changes. Example: I would like to get an email\text when computer "steve" is online. Is that possible with Desktop Central?
opsmanaer plus - mgmt port is the same as agent port
which is a security breach it would be nice to be able to change mgmt port apart from the agent port
Restore log deleted log file
Can i retireve deleted log file under the log viewer ?
opsmanager plus and firewall analyzer
is there a way to get them to sit on the same server? it's quite a waste to place them on separate servers
[Blog] Business Continuity Planning with ServiceDesk Plus
Business Continuity Plan refers to instructions or procedures that help you to operate the business without causing any impact to your customers during a disaster. The disaster can be natural or man-made. Unlike Disaster recovery, BCP ensures the continuity of the entire organization. BCP ensures that all the entities(asset, resources, people, location) in the business are available to provide the service to the end customers. A recent study says that less than 5% SMB have a BCP in place and this
Domain Service Account failing to Reset
I am trying to reset the service account password which is associated with few Services on a server. When i try reseting it : It throughs an error : Error occurred while changing domain password Trying to use Agent Mode : 1. Agent not installed in <Domain Controller > I have imported all the service account and Server from AD. also when i check prerequisite about RPC and WMI service is running .Net framwork and Visual Studio 2005 is also installed . Can someone higlight on the issue ?
Query of complete activity (new tickets created in given date + tickets with activity but created BEFORE given date) in given date
Hi all. I need to create a report where i can have the total activity (new created tickets, plus, tickets with activity but created before the creation date) on a given schedule (one week, 3 days, all year, whatever). Since i cannot create just 1 reports with all this information i am creating 2 separated reports: 1 - Report with the total tickets created in a given time: Columns: ID Ticket + Creation time: SELECT wo.WORKORDERID "ID de la solicitud",wo.CREATEDTIME "Hora de creación" FROM WorkOrder
opserver error when trying to add vacenter "VMware Server session not established for vcenter"
vcenter 6.7 windows based no firewall blockage dns resolves MOB is accessible via opsmanager server any ideas?
Updating Zoom Client
We're trying to update to the latest 4.6.9 version however, we keep getting prompts to update on end user side vs. silent. How is everyone else doing it? Are you grabbing the latest version from zoom (msi) and running from their? We tried many methods w/ various switches however, all of our tests keep giving laptops a message saying "update available".
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