[SDF-60726,SDF-63104,SDF-54895,SDF-47650,SDF-47420] Improve the calendar
Hello I suggest that you develop a stronger calendar to support more types of calendars and define additional fields based on that. Currently, additional fields only support the Gregorian calendar. Microsoft supports multiple calendars such as the following: System.Globalization.GregorianCalendar System.Globalization.EastAsianLunisolarCalendar System.Globalization.JapaneseCalendar System.Globalization.JulianCalendar System.Globalization.PersianCalendar System.Globalization.HijriCalendar System.Globalization.HebrewCalendar
[ SDF-40818 ] Feature Request: Search Function within Request Details
We would like to be able to search in sub-categories and it would then fill in the category where the subcategory is kept when selected. Currently it will only provide results if you first select the category. As our footprint increases we want the reduce the effort on technicians to find the correct ticket information on a consistent basis.
[SDF-88992, SDF-62870] [What's Cooking] Upcoming new features and enhancements
Hello users, We are glad to inform you that some exciting and most awaited features listed below are lined up for the release with the upcoming service packs. You can try these features on our Beta site and share your valuable feedback. 1) Cancel Request (Request Details Page > Action > Cancel Request) 2) User Theme personalization (My Profile > Theme Personalization) 3) Portal Theme personalization (Admin > Theme) 4) Force Password Reset for new user (ESM Directory > General settings > Security
Custom Report: Last Month This Year vs. Last Month Last Year Comparison
Hi, I need a report which would give the statistics of tickets comprising of "Last Month This Year vs. Last Month Last Year Comparison" ie., like December-2013 .VS. December-2012. The reported should be ordered Group-Wise and then Technician-Wise. The columns that need to be displayed should be: How to get this?
Problem with patching TeamViewer 15.7.6 on Mac OS X - El Capitan 10.11.6
Is anybody else here having a problem with DC incorrectly detecting the above version of TeamViewer as being required by a Mac running El Capitan?
Issue with PMP since custom patch
I have been having an issue getting a problem resolved that I've had since I requested a product enhancement to PMP. Our Company had a need for an enhancement that we reached out to ME about, and they seemed super happy to develop it. When they gave me the enhancement, I installed it, but it didn't seem to work all the way. I reahced out to them, and they remoted in and did some work on it that, on the outset, seemed to get the functionality going. Unfortunately, it appears to have broken my patch
Technician approval settings
dears, In order to prevent technicians from stopping the request timer by sending approval, I need to change the access of technicians as follows: 1- technicians can edit the requests (resolving the request, merge and etc) 2- technicians can view the approval tab, but can't modify it (submit for approval). would you please advise?
Layer-2 Map Invalid Credentials
Hello, We're currently evaluating OpManager before we migrate from our existing solution, Some reason when we add network for layer-2 discovery it gives Invalid Credential error. - We're using Cisco ASA with routing mode. - We already polled ASA without any issue with given SNMP Credentials, But if we try to run layer-2 discovery it throws a credential error. - I check all SNMP traps and verify all are working fine but still giving error.
Access Control
Hi, When trying to setup access control workflows for a resource group or individual device no matter what options I pick the "Save & Activate" button does nothing, it seems to be greyed out like it's waiting for a missing option. I've added 2 administrators as approvers, I don't want any excluded users, left the miscellaneous options as default (although I have tried changing some), and auto approval off. But no matter how many times I press save & activate nothing happens! The window doesn't
Import IP Scope
Can someone help fix the CSV import file. I have tried multiple browsers to import it and it always fails with - Header name(s) " REMOTE_OFFICE_NAME " are not allowed When I choose to download the failed CSV it always has an extra row added under the top line.
How User AD Import Works with Resource Group Access
We use AD import to import users into PMP on a schedule. When they are imported, they are given access to a resource group based on the AD group the user is in. (Example: Service Desk AD group gets access to Service Desk Resource Group) 1. If the user is removed from the AD group, the schedule runs and user is no longer in the AD group. Should the user remain in PMP and continue to have access to the Service Desk? I tested this and find that a user still has access to the group. 2. How do I remove
Report Email Removes formating, Sending as one long line, removing all blank lines
I am using Servicedesk Plus in the cloud When I send an email from my custom report and write some information, it removes all the blank lines, the the recipiant just sees one long line of text Is there an option I can set to stop this?
[Term of the Day]: Cloudbursting
Term of the Day “Cloudbursting” Definition — What is Cloudbursting and how could it be beneficial to businesses? Cloud bursting is all about the dynamic deployment of applications that normally run on a private cloud or data center and bursts into a public cloud to augment when the demand for computing capacity spikes. The internal computing resource is the “Private Cloud” and the external cloud is typically a “public cloud” for which the organization gets charged on a pay-per-use basis. If an
[ForYourInformation -41] Request Module Custom Reports Enhancements
With build 11120, we enhanced and added new custom reports for the request module to reduce the custom queries dependency. A lot of request fields, date filters and advanced filters criteria have been added to the existing custom reports. New columns that have been added to the custom reports and as criteria for advanced filtering are listed below, SLA response time SLA resolution time Service Request Project Id Project Title Change ID initiated due to this Request Change Title initiated due to this
Search request content by requester
Hi, I technician view, we can search in content of request and note and others, but in requester view, he can't search in content of his request. Do you have an alternative way for the requester to search in the content of the request?
Users and multiple Assets
Hi When a user who has multiple assets assigned to him or her, (my scenario all the users have desk phone and monitors assigned to them because these are IT assets) creates a request the asset field not necessarily showing their PC or Laptop. For some it is just showing the desk phone. We need to edit the assets to see their PC name to support remotely. My suggestion is if possible to have an option to mark the PC or laptop as Primary and other assets secondary and map the primary to show in the
Hide Empty Template Fields on Submission
We have several workflows for incident or service templates that walk users through different questions using Form rules. Once the form is submitted we'd like the ability to hide any unused request fields from the Technician view. This was recently release for Resource fields which improved the look and feel for Technicians. see below (the - indicates the filed was skipped in the workflow).
New Service Category
Hello, We are using ServiceDesk Plus Free version. When the Administrator adds a New Service, that New Service appears on IT Service List, but can't be seen by the user who wants to report a problem. Users can see (predefined) default categories only. How can we make a new service category visible to any user? Thank You
Request Layout: Checklist
Is this intended that when trying to organize request tabs, checklist is shown twice? Initially I had Checklist sorted as the second tab, after upgrading to v11121 a new checklists tab is shown and Checklist was moved to the end of the tabs. Once I moved this new 'checklists' tab back to second place, the Checklist button appeared correctly.
add attachement v3 api empty response
i'm trying to add an attachement to an existing request through postman and the response sent is empty other endpoints are working correctly,any help? i'll attach the postman request.
[Incident] The ability of master ticket / parent ticket to close all child tickets
Hi there, I found out that neither Link Request or Dependency still doesn't have the ability to close all child tickets under the master/parent ticket. May I know if this is already under the roadmap or haven't yet? This is kind of crucial to Incident Management team to not having this feature. TQ.
[ESM] How to move a request from one instance to another Instance
There could be numerous scenarios where there would be a need to move a request from one ESM instance to another instance. Consider two instances - SDP Helpdesk and SDP Facilities. A user unknowingly submits a request related to SDP Helpdesk in SDP Facilities, in this case, it would not make sense to create a new request in the facilities desk. Hence, we have come up with an HTML script that allows you to move a request from one instance to another instance. Steps: 1. Copy the attached move_ticket_esm.html
Renew SAML Certificate?
So with the 6.0 Update there was an Enhancement: Enhancement: An option to renew the SAML certificate has been implemented. How to do so? I couldn't find an Option after upgrading via Servicepack. Our SAML Certificate can't be signed because it expired on 10.01.2020 Thanks in advance
Where are Problem and Change Management Modules in 10509?
Just upgraded to 10509 and to my shock both Problem and Change Management Modules are missing?? Is there anything else missing?
add emc unity to opmanager storage monitor
hello i install unispher cli and restart opmanager and run uemcli from command and work propeblly but when i add to opmanager a error occord ( Test connection is failed ) what do fill in Prompt section ? thanks a lot
IT analytics in 90 seconds: Monitor help desk performance in ServiceNow
This dashboard from Analytics Plus for ServiceNow has everything you need to stay on top of your ServiceNow help desk's performance, and boost your organization's productivity. If you're not already using Analytics Plus for ServiceNow, download your free, 15-day trial today. Note: This is applicable only to the app version of Analytics Plus.
Alerts - Link directly to monitor
For performance alerts (such as disk, processor, memory, windows service) there should be a direct link to the affected monitor for easy analysis. Right now, the options are to: 1. Click the Server name and it takes me to the server where I have to click-through to get to the monitor. 2. Click the alert that takes me to the alert screen instead of the affected monitor. It should be much easier to click directly to the affect monitor.
Discovery Rule - Add To Group
Please add a Discovery Rule action to be able to associated a host with a Group. Right now you can only associate a server with a Business View.
Report all Technicians
How I Can get Report all Technicians?
PGSQL change default password safely
We all know that the sdpadmin user of pgsql database has the default password sdp@123 and this isn't good if this databese is supposed to be accessible outside of the server, not only localy It could be necessary in case of building some reporting using external BI tools. Or in case of external scripting So I wonder what is a safe way to change this password safely and allow SDP operating as usualy keeping the external SQL access open?
Manage off-domain PCs
Hi all - Since COVID has hit, we have a larger number of users working from home with IT-provided laptops. Everything was going fine but all of a sudden a lot of users are locking the local accounts and since they're at home, we have no way of helping without the users bringing the laptops back. We have the users RDP in by going through a RDP gateway; so there is no VPN involved. Is there a way to set up Desktop Central to be able to manage those laptops?
Critical Vulnerabilities
We have received notification of a critical vulnerability CVE-2019-1182 How long does a vulnerability take to appear within 'Critical Vulnerabilities'? https://portal.msrc.microsoft.com/en-US/security-guidance/advisory/CVE-2019-1182
GINA Client: Certificate Error
Hi folks, we use the AD Self Service Plus software in our company. We've installed the GINA client on all hosts (Laptops, Desktops...). Also we have a firewall from CheckPoint. We manage the internet access from our users with an Active Directory group. CheckPoint use this group to check which user can access the internet. And here is the problem: The GINA client comes as ANONYMOUS user and does not have any rights to access the internet. The GINA client tries to connect to some external sites. We
Identity Governance challenge #2: How to set up an organization-wide approval process for Identity Management operations?
One of the major challenges organizations face in Identity Governance (IG) is the lack of a well-defined approval mechanism for authorizing access to resources and user rights. ADManager Plus' approval based workflow can help you review and approve all IG related operations with a well defined ticketing mechanism and manage approval hierarchies with ease. The following steps will guide you through the process. 1. Navigate to Workflow > Configuration > Business workflow. 2. Enter a suitable Name and
[SDF-44999] Notify requester when note added
Hi, I want to send a notification to the requester when note added to his request. I didn't find any option set this. What should I do? Do you have any solution to solve this need?
[SDF-28063] Add the Group field to problem module
It is simple Add the Group field to problem module
[SOLVED] Requester don't access on "I am looking for a Solution"
the Requesters don't access on "I am looking for a Solution" but they access at solutions tab. service desk version is 11.1 Build 11121 on windows server 2016 with active directory authentication.
SDP and Scan Network
Hi, Where can I read in detail about snmp, ssh, telnet network scanning? What a scanning algorithm, because for the most part these are control protocols
Pasting text into description or email reply displays as image
Hello. We are running ServiceDesk Plus v11.1 Build 11105, Enterprise. When pasting text into either the description field or into a SDP email reply, the text displays as an inline image. This removes any clickable links in the text. We are able to past the text "as text" but then must reformat any highlighting, links, fonts, etc. Example: We often use pre-formatted blocks of text to inform managers of new user's logon credentials. After pasting the block of pre-formatted text, a tech will fill
New to DC10 needs help Uninstall Cisco Email security pluging
i need to remove Cisco Email Security plugin that was previously manually installed in several computers. Some post in here and in other forums recommend doing it from Inventory\Software and using the uninstalling feature instead of creating a uninstall package. I read further more and discovered that either using regedit or powershell i should be able to find the uninstallationstring However the information i gather from it seems funky if i compare that to other who are able to get a clean string
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