change the name of default template
Dear Sir, Please guide me how to change the name of default template..PFA
Custom report
We would like a report of the top 25 subcategories tickets have been opened in.
Several Test Group for Patch Deployment
Hi! How can i make testing of patches for several groups? The idea is to test patches in the test environment, then patches goes to the test group of a few real computers, and after installing patches on this computers they will be approved and automaticaly installed on all computers in my network. So, can i implement testing patches before approving in two steps?
Microsoft Exchange Monitoring Service is Down
i get this under alerts, but nothing is down on the server get the same for 2 exchange 2016 servers any ideas? it's a fresh install
Local Accounts on a Domain Controller
Hello and thanks for reading this My basic understanding of the process of promoting a server to a domain controller includes "hiding" or removing the local SAM database. Some articles say it gets deleted and accounts move into the Domain SAM, some articles say the local SAM database is still there and accessible if the server is put into Directory Services Restore Mode (DSRM). Here's my question, and I'd like to ask it in the context of a bad actor gaining access to a domain controller which is
Setting Account Expiration
Has anyone had an issue not being able to set an account to expire past one day? Within ADManage if I set an account to expire anything further out past one day it looks like it takes it, but when I check it in Active Directory is shows to expire within the same day. Example: Today's date: 04.07.2020 ADManage set account 'testuser01' to expire 05.01.2020 Active Directory shows account 'testuser01' to expire 04.07.2020
Cannot remove CC'ed users without sending a reply and manually editing out the CC line
There should be a way to edit the CCed users on a ticket, similar to editing the owner of a ticket, editing the technician, etc. Having to hit reply, manually edit the CC line and then hit reply is a tedious and seemingly pointless task since the functionality to edit the ticket in many ways is already present.
Restoredata takes very long
Hi all, i was trying to restoredata from an existing backupdata file. The file size is just 21MB and it seems like taking years. Anyone has similar issues?
Patching Open Applications
Some apps, such as Zoom or Office 365, won't update while the user has them open. You get the following message: "Patch update delayed since application is used by another process." Is there any way to force these apps to close as part of the normal patching process? Or do I have to create a configuration/scheduled task to reboot or forcefully close everything?
Group notification
Hi, I dont understand the differences between these two methods for group notifications: 1) notification rules -> "Alert group members by e-mail when a new request is added to the group." 2) support groups -> group name -> "Send notification to group technician(s) when a new request is added to this group" The first never worked for me, in the many installations of SDP that I've done, the second work, but you must remember to add the technician to the notification if you add one to the group (not
Need A Report
Hi All, I need a report designed. When I run the following code: SELECT "cd"."CATEGORYNAME" AS "Category", "wo"."WORKORDERID" AS "Request ID", "wo"."CREATEDTIME" AS "Created Time" FROM "WorkOrder" "wo" LEFT JOIN "WorkOrderStates" "wos" ON "wo"."WORKORDERID"="wos"."WORKORDERID" LEFT JOIN "CategoryDefinition" "cd" ON "wos"."CATEGORYID"="cd"."CATEGORYID" LEFT JOIN "WorkOrder_Queue" "woq" ON "wo"."WORKORDERID"="woq"."WORKORDERID" LEFT JOIN "QueueDefinition" "qd" ON "woq"."QUEUEID"="qd"."QUEUEID" WHERE
ServiceDesk Plus MSP - version 10.5 - Build - 10502 Released
Dear User(s) We released ServiceDesk Plus MSP - version 10.5 - Build - 10502. Please refer to the Migration path table available here and upgrade to our latest build 10502. Issues Fixed SDPMSP-12599 : Unable to add/update a Technician when more than 300 sites/ groups associated to the technician. SDPMSP-13838 : Prototype pollution vulnerability. SDPMSP-14060 : Xero OAuth 1.0 deprecation is handled. Note: Existing users must reconfigure all Xero integration settings with OAuth 2.0 after this upgrade.
How to limit Broadcast to a specific support group?
Is there a way to limit the Broadcast Message to a specific support group? The reason for this is that every broadcast does not mean everyone should know. In some cases, there are specific groups that needs go know a specific message - Network team only, Service Desk Team only, etc.
SNMP on Brocade switchs
I'm a newbie in IT, especially switches. So we have these Brocade swicthes on which I created a community string on and OpManager says my credentials passed but cannot pull Interfaces nor monitor ports. What am I missing here?
prevent technician from seeing upn
hi. is there a way to prevent a technician from opening the drop menu that shows additional upns? see attached, circled in black to demonstrate
[ForYourInformation -34] ESM ticket movement simplified
Now ESM customers can move tickets between instances, this feature is available from 11110 and post builds of ServiceDesk Plus. Yes, just in a couple of clicks the tickets will be moved from one instance to another instance spontaneously. In any IT Service Desk environment, for a new user to choose the right template and submit a ticket will be quite challenging. At times they tend to submit tickets in an inappropriate queue or an incorrect ServiceDesk Plus instance. When days pass by the ticket
Replace your portal for issues and feature request with something similar User Voice
The current portal where we vote and track reported issues is sooooooo outdated and difficult to use. Can you replace that with something similar to User Voice? Sample Sites: Microsoft Word: https://word.uservoice.com/ Microsoft Excel: https://excel.uservoice.com/ Microsoft PowerPoint: https://powerpoint.uservoice.com/ User Voice:
[Blog] 8 safety recommendations for working from home "WFH"
The coronavirus pandemic has forced most employees to remain at home in most parts of the world and pushed into a novel territory "work from home" (WFH). This certainly allures the intruders to explore the possibilities to gain access to sensitive data which could be crucial to your organization and cybercrimes will increase at this time. Here are some tips to shun cyber attacks, 1. Educate employees with basic security knowledge. Say, how to beware of phishing emails,
Reply from E-mail
Is replying from outlook an option now? I saw this Topic from 12 years ago, and I was wondering if it is possible to reply from outlook. I want o know if there is a way for the technician to reply to the requester from outlook and vice versa. https://pitstop.manageengine.com/portal/community/topic/reply-from-email-client
Technicians can't pickup requests without Category,Subcategory,Item assigned.
Techs used to be able to pickup requests without a CSI assigned. Now they are forced to go into the ticket and update those fields before being able to assign or pickup requests. Is there a way to change this? These are still mandatory fields for CLOSING a request but shouldn't be mandatory for picking up a request.
Target by AD Security Group
Hi all, Hope you are all keeping well. I'm hoping you can help with this question. I have several configurations that target machines based on AD Security Groups. If I pre-populate these groups prior to enabling the configuration it works great. However, my idea of using security groups was so that I could add machines at anytime...trusting that Desktop Central would be checking the security group members and amending the deployment as required. This doesn't seem to be happening. for example, I start
PMP manage certificate for Desktop Central
Hi, it is possible to automate certificate deployment to Desktop Central through PMP? I think we can simply substitute the certificate and store file with PMP, but I'm not sure to what files must be changed. There is a documentation to manage with PMP all ME products? Regards, Andrea Del Bravo
Looking for help with a query report
I would like to do a custom query report that lists all assets that have at least one of 5 different pieces of software installed, but I don't know how to write a query that does that. Would be looking to get the asset names and the names of which software is installed on each returned in a table. Are there any examples anyone can point to that would cover this exactly or close enough that I could modify to suit my needs? Thanks
Can I remove "Update Your Profile Efficiently" Options from the login screen?
Hi I have disabled the option for the users to self update but it still appears on the Self Service login screen, can I change the login screen to remove the option? Thanks Rich
Creating new O365 user with Exchange Online mailbox
Good day, We have ADManager Plus (Build 6540) configured for O365 integration and am working on a new user creation template. Most of the settings I'm good with but am a little confused as to what selections need to be made on the Exchange tab to create the new mailbox. We are in the middle of our Exchange Online migration and have about 1/5 of our mailboxes migrated already - the remainder will be done this weekend. With that in mind, I wanted to start creating new users with their mailbox already
High Paging File Utilization
We're monitoring our Desktop Central server and noticed that the paging file often fills up. It looks like it clears out a little after the server maintenance every week but it usually fills back up before the next maintenance. Our server (a VM) isn't even using all of the memory allocated to it and it won't let me set a larger custom paging file size. Can we turn off the paging file or is it needed to properly run Desktop Central?
Report between 2 specific dates/times
HI Guys, Have tried to use the below end but of my query to look for requests specifically created between 01-04-2020 10:00:00 and 02-04-2020 09:59:59 AND ((("wo"."CREATEDTIME" >= datetolong('2020-04-01 10:00:00')) AND (("wo"."CREATEDTIME" != 0) AND ("wo"."CREATEDTIME" IS NOT NULL))) AND (("wo"."CREATEDTIME" <= datetolong('2020-04-02 09:59:59')) AND ((("wo"."CREATEDTIME" != 0) AND ("wo"."CREATEDTIME" IS NOT NULL)) AND ("wo"."CREATEDTIME" != -1))))) AND wo.ISPARENT='1' ORDER BY 7 But its throwing
[SDF-84417] Reports from Problem
We would like to generate a report where we can pull the following fields from Incidents associated with a problem. Ticket number, CSI, Device Name Field, Location Field, Summary, Desc, create date, Tech, Group - pls
Install ssl cert with letsencrypt
Has anyone tried using letsencrypt to install an SSL cert for use with servicedesk? I would be interested to hear some feedback... does it work? Is it reasonably straightforward? Can it be renewed using a script, or does it need to be renewed manually? Thanks in advance. Allen.
Firefox 75 and Firefox ESR 68.7 fix high severity vulnerabilities
Firefox rolled out the latest stable version Firefox 75.0 and its corresponding ESR version Firefox ESR 68.7 to fix a number of vulnerabilities found in their earlier versions. Here's a list of CVEs fixed and their details: CVE ID Severity Vulnerability Description Fixed in CVE-2020-6828 High Preference overwrite via crafted Intent from malicious Android application Firefox ESR 68.7 CVE-2020-6827 High Custom Tabs in Firefox for Android could have the URI spoofed Firefox ESR 68.7 CVE-2020-6821
Firefox 75 and Firefox ESR 68.7 fix high severity vulnerabilities
Firefox rolled out the latest stable version Firefox 75.0 and its corresponding ESR version Firefox ESR 68.7 to fix a number of vulnerabilities found in their earlier versions. Here's a list of CVEs fixed and their details: CVE ID Severity Vulnerability Description Fixed in CVE-2020-6828 High Preference overwrite via crafted Intent from malicious Android application Firefox ESR 68.7 CVE-2020-6827 High Custom Tabs in Firefox for Android could have the URI spoofed Firefox ESR 68.7 CVE-2020-6821
Firefox 75 and Firefox ESR 68.7 fix high severity vulnerabilities
Firefox rolled out the latest stable version Firefox 75.0 and its corresponding ESR version Firefox ESR 68.7 to fix a number of vulnerabilities found in their earlier versions. Here's a list of CVEs fixed and their details: CVE ID Severity Vulnerability Description Fixed in CVE-2020-6828 High Preference overwrite via crafted Intent from malicious Android application Firefox ESR 68.7 CVE-2020-6827 High Custom Tabs in Firefox for Android could have the URI spoofed Firefox ESR 68.7 CVE-2020-6821
Change the value of a custom field based on the approuver/stage of approbation
Hi, I'm looking for a solution to set a custom field value( in a service catalogue template for change request) based on the stage of approbation the request is currently on. For this template I have 3 stages of approbation for specific moments in the workflow. If I could name the different stages of approval and have it showed to the approvers It would work perfectly but I have found a way to name the stages, they are always named Stage One / Stage Two / Stage Three. So I tried to build a custom
With one email address, we cannot login to multiple organizations of Service Desk Plus Cloud.
With one email address, who has already joined to another organization cannot to join our organization. We cannot do what we can do in the other cloud service such as "Salesforce". We use it in communities to build an ecosystem with several companies. With each own one email address, we want to make "ServiceDeskPlus Cloud" available in various domains, regardless of the service usage in each company.
Question about ServiceDesk Plus MSP
Hi Team! We have a potential customer who consults us about connecting SDP MSP to a Syslog server. The purpose is to send the logs to a SIEM solution. Is this possible? Another question asked by our customer Is there a link where we can access the EOL and EOS of SDP MSP? Finally the costumer asks us about FoS, in this link it says that it is not recommended to have in virtual environments and our costumer is evaluating to have SDP MSP in VMs. https://www.manageengine.com/products/service-desk-msp/help/adminguide/configurations/failover-service/failover-service.html
File- \\...\ManageEngine\EventLog\logs\serverout_DATE ...writing HUGE files (60GB+)
We have a log file (serverout_Date.txt) in our \eventlog\logs\ folder that is suspending server operations because it is filling the hard drive with huge amount of repeating errors. Is there a patch or fix for this?
Cisco Catalyst 9200L 48-port PoE Switch - template
Hi ALL! I have Cisco Catalyst 9200L 48-port PoE Switch and i need monitoring it ) Who can share Device Template for this device ?? Thanks
Problem getting resolution of request using API
Hi, All I'm integrating our servicedesk plus with out internal product using API and working in Python. I successfully got details of a response, uploaded attachment to a request using API but I ain't able to "GET" resolution of a request. Getting following error: {"operation":{"result":{"message":"Error when validating URL - Invalid URL for the requested operation.","status":"Failed"}}} I also tried closing the request using API but got 405 (Method not supported) HTTP code. Got same 405 code for
How to uninstall the currently vulnerable "Zoom" application through command line on Desktop Central?
Hi there, Refer to the above, I've tried "C:\Users\%UserName%\AppData\Local\Zoom\uninstall\Installer.exe /uninstall" for all endpoints but to no avail. Appreciate your support.
Desktop Central Configuration Priority
Hello, is it possible to set priority for DC configurations? For example, set Drive Mappings a higher priority than Printer configurations so that drives will get mapped before printers when a user logs in? Thanks Mohamed
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