User Provisioning series - part -3
Last week's article was a detailed guide on creating customized user provisioning templates. If you missed it, click here to catch up on it. This week's post will take you through automating bulk user provisioning with CSV import options. How to automate user provisioning with a CSV file using ADManager Plus? Navigate to Automation tab > Automation > Create New Automation Configure the following settings. Automation policy Name and Description - Enter a suitable name and description for the
Withdrawing Servlet APIs for Asset Management
Dear users, This announcement is to inform you that we will be withdrawing the support for Servlet API operations for Asset Management from one of the upcoming service packs. You can now use CMDB APIs which is more advanced to perform operations like adding, updating and deleting assets. You can try our CMDB APIs from Admin > General > API > Documentation > CMDB. The support for Servlet APIs is expected to be withdrawn from the build 11119 for ServiceDesk Plus and 6713 for Asset Explorer. In case
[Term of the Day]: RAT
Term of the Day “Remote Assist Tool” Definition — What is RAT? Remote Assist Tool is one of the popular tools used in the IT sector. Remote tools have made it possible for anyone to connect from anywhere in the world with lots of ease and flexibility. In the HelpDesk environment, IT professionals use these remote tools to access remote user's servers or networks without being physically present in its location, thereby saving time and reducing the complexity and increasing user satisfaction accordingly.
Help with mail settings in Support groups and accouts to correct site assingment
Hi please, we need some help with the configuration of mail settings. We need to achieve the following behaviour: - We have our mail server settings fetching mails from support@example - A customer account, which has configured customera.support@example as support e-mail address - A support group with group email set to unix.customera.support@example - Mail server settings E-Mail Address set to support@example.tech (fetch mails), customera.support@example, unix.customera@example - curtomera.support@example and
Complain 6MB attachment is bigger than 10MB
I tried to attach a 6MB pdf file to a request, and got the warning that it can't because it's bigger than 10MB. Why is it getting the size wrong?
Mozilla releases security fixes for Firefox 77
Hello everyone, Mozilla has released security fixes for vulnerabilities in Firefox 77. The details of the vulnerabilities fixed are as follows CVE ID Vulnerability Severity CVE-2020-12399 Timing attack on DSA signatures in NSS library High CVE-2020-12405 Use-after-free in SharedWorkerService High CVE-2020-12406 JavaScript type confusion with NativeTypes High CVE-2020-12407 WebRender leaking GPU memory when using border-image CSS directive Moderate CVE-2020-12408 URL spoofing when using IP
Mozilla releases security fixes for Firefox 77
Hello everyone, Mozilla has released security fixes for vulnerabilities in Firefox 77. The details of the vulnerabilities fixed are as follows CVE ID Vulnerability Severity CVE-2020-12399 Timing attack on DSA signatures in NSS library High CVE-2020-12405 Use-after-free in SharedWorkerService High CVE-2020-12406 JavaScript type confusion with NativeTypes High CVE-2020-12407 WebRender leaking GPU memory when using border-image CSS directive Moderate CVE-2020-12408 URL spoofing when using IP
Mozilla releases security fixes for Firefox 77
Hello everyone, Mozilla has released security fixes for vulnerabilities in Firefox 77. The details of the vulnerabilities fixed are as follows CVE ID Vulnerability Severity CVE-2020-12399 Timing attack on DSA signatures in NSS library High CVE-2020-12405 Use-after-free in SharedWorkerService High CVE-2020-12406 JavaScript type confusion with NativeTypes High CVE-2020-12407 WebRender leaking GPU memory when using border-image CSS directive Moderate CVE-2020-12408 URL spoofing when using IP
When technician reply to a request by email, requester is not notified?
Hi there, As the subject says. When a requester create an incidence, a technician will get notified of the new request created. Then the technician will reply to that same email. Problem is, while the reply is added as part of the conversation of that request, the requester never got notified AND the field [Responded Date] is not updated, which will pose a problem with regards to SLA. UPDATE: when the requester reply via email, the technician gets a notification email. but not the other way around.
Reports not working after update to 11.1
Hi guys, Anyone with similar issues about reports after updating ServiceDesk? We recently update our ServiceDesk Plus to 11.1 and right after, the Reports are not working: Product- ManageEngine ServiceDesk Plus Version: 11.1 Build 11115 OS: Linux Database Postgresql Please see screenshots when opening a report. It's happening to all report created.
[Term of the Day]: Web Server
Term of the Day “Web Server” Definition — What is Web Server and it does? A Web server or Internet server is a computer system that hosts websites. Any computer can be transformed as a Web server by installing server software and connecting it to the Internet. The Web server process is an example of the client/server model. It uses HTTP (Hypertext Transfer Protocol) and other protocols to respond to client requests (content or services to users) made over the internet. Every Web server has an
Forgot administrator password / or deleted administrator account
I cannot login as administrator , i am suspicious i have somehow deleted administrator account, how can i solve the problem ? Thks for any help JS
[SDF-85516] Is it possile to include tags in ME SDP reports?
Hello! Is it possible to include tags in ME SDP reports? I didn't find that possibility in report wizard. If not, may be there is a plugin which can do it?
html input to custom menu
Dears, I am adding a custom menu to run a python script for third party app integration. Also I want to take input from user through html and pass it to the script. I saw this discussion https://pitstop.manageengine.com/portal/community/topic/provide-input-to-a-powershell-script-run-from-custom-menu which do the same with powershell scripts. what I did so far: added html file in integration/resources with this content , also attached to be clearer <!DOCTYPE html> <html> <head> <script type="text/javascript"
Automatically Trigger Tasks in Service Catalog
I'm new to Servicedesk Plus and i'm not able to set "Trigger Tasks" to "automatically". Switches allways back to "Manually". Can anyone help? Wait since 3 days for an answer from support - hear nothing from them :( Thank you for any help, Roland
Send Notification to offline technicians
How we can Send Notification to just offline technicians when an request assigned to him,?
How to connect SDP to stand-alone PostgreSQL
Hi, I installed PostgreSQL v12 (port 12000) on same server that SDP installed and change DB server configuration to new PostgreSQL instance, but when I execute run.bat, show me below error: Unable to start Postgres server on port 12000, since another instance of postgre s is running in this port. Problem while Starting Server System halted Press any key to continue . . . What should I do?
Tracking Time for request that have been forward and request is changed of status from Open to Assigned
How i create a query that track or retrieve data time related with the forward request and request that its status is changed from Open to Assign?
Query to see unused categories in servicedesk plus?
We currently are looking at cleaning our categories in service desk plus and I was wondering if it's possible to produce a report that would show you the categories that haven't been used or have been used the least within the last year?
How to import multi security questions & answers data from CSV file in one stage
Hi, I have multi security question and answers that want to import from single CSV file in one stage. This is not mentioned in the sample CSV file. What should I do?
Mail is not being picked up from the mailbox from Tuesday
Hi guys, Been using the mail component without issue for the last week and a half, but since Tuesday it's stopped picking up replies and new tickets. When I go into the Admin - Mail Server Settings - Incoming tab, the Save button is grayed out, even if I make changes to this screen it doesn't allow me to save the changes. If I go into the Outgoing tab the save button is functional. On the Incoming tab I've tried changed Mail Fetching to "Stop Fetching" which worked, and then "Start Fetching" works
Announcements - User Group
HI My users are creating announcements that they only want technicains on thier team to see. So I created user group 'test' with only one person in it and I create an announcement and filter by choosing his user group 'test'. I create the announcement and everyone can see it! Only techicians in the 'test' user group should be able to see it (one person). But everyone can see it. What an I doing wrong?
[Term of the Day]: API
Term of the Day “API” Definition — What is API? API stands for Application Programming Interface, which is a mechanism that allows the interaction between multiple applications using a set of rules. API is popular nowadays, it can be found in almost every application. In the helpdesk environment, it acts as a bridge between applications and allows to access the features or data of other applications or services through a set of functions and procedures. Once the helpdesk is bridged with other
Request ID rest for new instance
Good day, we have several instances within the system, ServiceDesk Plus, I wonder if we can reset the request ID to start from 1 for example for each instance..! Habtoor KFUPM
Importing Ressources
Hi, I would like to import multiple ressources from a CSV file. When I'm using "Import from file" option, the resources are not imported into the selected group and remain in the "all my passwords" group. Any idea on that issue ? Thanks
Purge Site Info
From the very start of my organization using ServiceDesk, we misunderstood Sites and how they are used. Our AD Sync has created close to 300 Sites so far. That option has been disabled now so no new sites should be created from AD. But before I can add or build upon what we have in ServiceDesk, I need to purge all site information from Users/Assets/Request or where ever else it may be found. I've created additional fields for bother Users and Assets named Location and have moved our Site info (Its
Service Desk Plus MSSQL query Last Update Time - Blank Last Update Time Field
I'm writing today to see if I can get some help with a MSSQL query that is working pretty well. You guys helped me with this awhile back. I having a bit of trouble that I'm hoping you can fix really quick. In the query below how do I change it so that if the last update time field is blank to be the created date instead of the '19700101' I know that I'm close with dateadd create date but can't quite get the syntax right. Thanks Tony Blandin SELECT ti.FIRST_NAME "Technician", wo.WORKORDERID "Request
[Community Digest] ServiceDesk Plus - May 2020
Here is the monthly rewind for May 2020! Version and Build releases: We had 3 build releases 11113 (Released on 05 May 2020) 11114 (Released on 08 May 2020) 11115 (Released on 19 May 2020) check this link for more details Product highlights: Behaviour Changes : Custom Settings button in scheduled reports will be displayed only for users with SDAdmin access. Going forward Purchase Request / License Agreement additional fields can only be added from the Admin tab and not from the Purchase
Service Desk no se inicia en Azure
Alguna solución al instalar el Service Desk Plus Standard Free en un equipo Azure con windows 10 ya que no me permite iniciar la instancia, deseo probarlo y ver si funciona en un equipo de estos, gracias por su ayuda por que
Create Phonebook CI
We have a phonebook software In order not to have island software, we wanted to create a new CI as a phonebook in Servicedesk. What is your solution?
Rollout of Windows 10 2004 Feature updates
Hello All, A Quick heads-up, Microsoft has released its Windows 10 2004 feature updates for users. Below you can find a few highlights of this feature update. Fast identity authentication through Windows Hello is now supported across all major browsers. Windows Defender system guard enables a higher level of firmware protection. Setup Diag is automatically installed. Improvements in Windows Powershell cmdlets. Go ahead and read this document to know what the pre-requisites are and how
Get Request via SMS
Hi, How we can get users requests via SMS? Also how can notify users by SMS?
Survey permissions
I have several managers that oversee a group. I'm trying to find a way to give them permission to this use the https://servicedeskplus/SetUpWizard.do?forwardTo=surveyreports without giving admin permissions, under reports
tx discards on switch ports
is it possible to use opmanager's data to locate the cause of tx discards on switches?
is it possible to query public ip?
meaning....is it possible for the opmanager to somehow let me know if my public ip has changed?
Password Sync with OpenLDAP on Micro Focus (Novell)
After much trial and error and some packet sniffing, here is how I got it working. First, after trying to enter many different formats of domain names and user names, I kept getting the message when trying to update the LDAP configuration in ADSelfService Plus, “An error occurred while trying to configure the OpenLDAP server. Please check your network connection.” Using Wireshark packet sniffer, I found out ADselfService Plus was trying to connect on port 389 using a simple bind with a password,
Powershell REST API operations
After a lot of searching I found the answer to my original question below. Thanks to Marcin in this topic! $SDLink = "http://localhost:8080/" $api="sdpapi/request?" $format="json" $APIKey = "<Your API-key>" $inputData = @{ operation= @{details= @{subject="Servicedesk Plus MSP example"; description="Yay! I'am able post a request with PowerShell!"; requester="John Doe"; site="Sample Site"; account="Sample Account" } } } |ConvertTo-Json $URI=$SDLink+$api $postParams = @{TECHNICIAN_KEY=$($APIKey);data=$($inputData);format=$($format)}
Install APM
Good afternoon, excuse me I am trying to install APM in a Windows 2016 data center, but the following message is displayed "error when installing the application manager service", in a Spanish operating system with two network interfaces.
[Term of the Day]: ITA
Term of the Day “Information Technology Assessment” Definition — What is ITA and its purpose? An IT Assessment is the practice of gathering information on part or whole of an IT network infrastructure and then presented in a detailed report. This report typically analyzes the current state or health of technology or services and identifies areas needing improvement or prepare for some type of system or application upgrade. This can be performed in-house or outsourced to an IT vendor. This includes
Rollout of Windows 10 2004 Feature updates
Hello All, A Quick heads-up, Microsoft has released its Windows 10 2004 feature updates for users. Below you can find a few highlights of this feature update. Fast identity authentication through Windows Hello is now supported across all major browsers. Windows Defender system guard enables a higher level of firmware protection. Setup Diag is automatically installed. Improvements in Windows Powershell cmdlets. Go ahead and read this document to know what the pre-requisites are and how
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