How to fetch request details from manage engine using C#
How to fetch request details from manage engine from on-premise environment using c# HTTPClient. Is there any SDK or sample code available. Building a WebAPI in C# and consuming V3 manageengine API. Thanks in advance.
[Term of the Day]: Business Intelligence
Term of the Day “Business Intelligence” Definition — What is Business Intelligence? Business intelligence (BI) is a technology-driven process used by the organization to analyze data and business information. It encompasses a set of processes, architectures, and technologies that convert raw data into meaningful information, which provides clear insights to managers and other authorities in strategic decision making. The processed data received through Business intelligence tools can play
Decline Superseded Patch
I show a windows 10 server pack needs to be installed on one machine, service pack 1709. However the machine is already patched to 1803. Since the checkbox for the patch is greyed out as it is superseded, how can i decline the patch in hopes of desktop central not incorrectly reporting that it is still needed?
Automatically merging tickets with the same subject
Is there a setting to auto merge tickets or do I have to run the script? Thanks.
DesktopCentral and MSSQL on linux
As I understand DesktopCentral migration to MSSQL needs "SQL Browser" service but unfotunately MSSQL on linux does not support it. Is there some kind of workaround to get this setup working? Why does DesktopCentral needs "SQL Browser" anyway? ServiceDesk can be set up without "SQL Browser" service.
Differences between IT and non-IT assets
What are all of the differences between IT and non-IT assets? What additional functionality do you get when something is classified as an "IT asset"? The help file doesn't really talk about it.
[Term of the Day]: Cryptojacking
Term of the Day “Cryptojacking” Definition — What is Cryptojacking and how can you protect your devices from this? Cryptojacking is a cyber-attack that allows hackers to use devices such as computers, smartphones, tablets, or even servers without the consent or knowledge of the users to mine cryptocurrencies such as Bitcoin and Ethereum. Cryptocurrency has been on the rise in recent years, so it’s no surprise that cryptojacking is also on the rise as hackers continuously come up with new ways
SDP and Analytics plus sync error
hi, i tried to sync sdp with analytics plus and its failed with below error: 2020/07/18 15:57:14 IRDT:Error is :: <nobr>[Line: 85 Field: 45] (efax) -ERROR: Invalid POSITIVE NUMBER value</NOBR><br><nobr>The data found at the row 85 has invalid data for the given configuration</NOBR><BR I deleted all my changes on UAT server, it was successful. i attached the full error log. can you please help me?
Old Groups Changed name in Report
I change some Support group name it has been changed. But on Report filter the old names both(new name and changed name ) exist too.. why?
[SD-88920] Error when edit a task and select Milestone
I Created a task on a project When I edit the task and select Milestone and save it, this error appears: Task's parent entity cannot be changed
tree structure for customers
Hi,I would need to modify my "customers" or "requester" by generating a tree structure in order to better manage tickets. eg customer A -> shop 1 -> shop 2 customer b -> shop 1 ... Thanks
[ForYourInformation -27] Multi SLA feature for Service Templates
We have enhanced the SLA feature with "Associate or Add SLAs" for Service templates, the new feature allows us to add more SLAs to Service templates. The requester will be allowed to choose the SLA on Service ticket submission. This feature will play
[DidYouKnow-40] Option given for requesters to select SLA on Service Request submission can be disabled
Multi SLA feature for Service requests was introduced in 11005 builds of ServiceDesk Plus. In this feature, requesters on submitting a Service request can select SLA from the given list configured for the particular service template. You may know more about the Multi SLA feature. Based on our customer needs, we enhanced the Multi SLA feature with the option to enable/disable Multi SLA for requester and technicians. Reference id's SDF-55748: Option to disable the SLA time stamp banner for requesters
Table list header title not change in non-english language
Hi, When we define Portuguese as the default language of the system, the language of all users who have selected the default language is Portuguese, except for table headings. Like my attachments.
Configuring DFS Auditing
Hi I'm fairly new to ADAudit Plus & I'm a little bit confused about the DFS auditing. We currently have 3 Domain Controllers & 1 main FileServer. We are auditing everything on domain level by having added the 3 DC's to ADAudit Plus. Then we added the FileServer and installed the Agent. This is working perfectly but we are adding more fileservers to the domain & would like to switch to DFS auditing. Our 3 Domain Controllers currently have the DFS role & a couple of namespaces. So should I remove the
POST request to Patch Management API
When trying to initiate a POST request using Python requests library to api/1.3/patch/downloadpatch I get the following response back. {"error_description":"No Patches Specified","message_type":"downloadpatch","error_code":"3004","message_version":"1.3","status":"error"} My code is as follows: headers = { "username": "<redacted username>", "password": "<redatcted password>", "auth_type": "ad_authentication", "domainName": "<redacted domain>", "Authorization":"<redacted auth token>",
Leveraging APIs with powershell
I am trying to wrap my head around the APIs. I have successfully been able to connect and authenticate via the API but I am wondering how I would query for all unapproved windows patches via the API? I also would like to be able to query specific computers for missing patches and store the results.
User Work Hours - Last Out Time
First in time seems to be pretty good but the last out time on this report is pretty inaccurate. I assume its because the fetch occurs every 3 hours and if the user switched off or disconnects there machine that another fetch doesn't take place before the crunch and so the last out time is never fetched? It looks like the min fetch time is 3hrs, am I on the right track? Any solutions to this?
Password Manager Pro - Null Password Values
Hello, Recently I updated our instance of password manager pro to 10.5.0, I have noticed that when I add a new password it goes over to our high availability server but when I click show password the password is displayed as "null". However, all the old passwords before the upgrade are available to be viewed on the high availability server. Any ideas? -Thank you,
Import GL and CostCenter codes?
Is there a way to import a list of GL and Cost Center Codes?
[SDF-87850] Request life cycle associated template
Hello, is it possible in lifecycle template creation to remove in the template list the one that are already assigned to a lifecycle. this would prevent having this error message when trying to publish. we have many template and some of them need another lifecycle. It is a pain to check them one by one or maintain an file to list template already assigned.
[Free e-book] Guide to data democratization
Hello folks, We're delighted to bring you our latest e-book, Guide to data democratization. In this e-book, we discuss the challenges faced by enterprises in handling the deluge of data coming in and suggest several helpful frameworks for democratizing data to facilitate data-driven decision-making.
[Free e-book] Guide to data democratization
Hello folks, We're delighted to bring you our latest e-book, Guide to data democratization. In this e-book, we discuss the challenges faced by enterprises in handling the deluge of data coming in and suggest several helpful frameworks for democratizing data to facilitate data-driven decision-making.
[SD-88175] Popular Solutions Widget Error
Hello, We have a problem with using the Popular Solutions Widget on the self service portal in SDP. A user can click into a solution or click the solutions tab that works fine, however the 'search solutions' box always gives a 'You are not authorized to view this page' screen. We are on version 11.119 (note this was also happening in 117 and 118) Is there any fix for this? Thanks.
[Term of the Day]: Risk Management
Term of the Day “Risk Management” Definition — What is Risk Management? Risk management is the process of planning, organizing, directing, and controlling the human and material resources of an organization. Every business and organization faces the risk of unexpected, harmful events which impact on the achievement of specific objectives. They can be either a negative or positive impact. The negative impact represents risks that may prevent the creation of value or even destroy existing value.
[Free e-book] Guide to data democratization
Hello folks, We're delighted to bring you our latest e-book, Guide to data democratization. In this e-book, we discuss the challenges faced by enterprises in handling the deluge of data coming in, and suggest several helpful frameworks for democratizing data to facilitate data-driven decision-making.
[Free e-book] Guide to data democratization
Hello folks, We're delighted to bring you our latest e-book, Guide to data democratization. In this e-book, we discuss the challenges faced by enterprises in handling the deluge of data coming in and suggest several helpful frameworks for democratizing data to facilitate data-driven decision-making.
[Free e-book] Guide to data democratization
Hello folks, We're delighted to bring you our latest e-book, Guide to data democratization. In this e-book, we discuss the challenges faced by enterprises in handling the deluge of data coming in and suggest several helpful frameworks for democratizing data to facilitate data-driven decision-making.
Disk Space Requirements
Hi All, I planning to deploy data security plus for file auditing so would like to know how can I calculate/estimate the disk size total file size that I am auditing is 4TB and have about 200 users I will be using only the pre-defined policies and reports Also archival of these reports and logs would be 180 days
Asset first assign report
Hello to all, is it possible to obtein first asset assignment (asset and user detail) in a report? Our installation uses SQL. Thanks in advance
[Blog] A Practical Use Case for ESM in HR: Enhancing User On-Boarding
As described in our previous blog, ESM's primary aim is to help organizations improve efficiency, responsiveness to colleagues, workflow, and user satisfaction across departments. As businesses started witnessing and reaping the benefits of ESM, I'm going to talk on how ESM enhances and amplifies the user onboarding process in an organization and how a centralized tool can boost overall efficiencies of an HR department. There are two main reasons an HR team uses ServiceDesk Plus. The first is adding
AutoClose v3 doesn't work?
Hi All, Could you help me to get the below working? https://pitstop.manageengine.com/portal/en/kb/articles/how-to-automatically-close-requests-that-are-in-a-specific-status The issue started with the report itself which I've changed to the following to show onhold tickets that haven't been updated by technicians in a week: select workorderstates.workorderid from workorderstates inner join statusdefinition on workorderstates.statusid=statusdefinition.statusid where statusdefinition.statusname='Onhold'
User Work Hours - SQL
We would like to do some analysis and custom reporting outside of ADAudit with the 'User Work Hours' including the 'crunched' data. Can you share the SQL to reproduce the User Work Hours report? Thanks.
Are VIP requesters visible in requesters view listings?
Hello, Is the VIP mark visible as a Requester in the requesters view, like in the Technicians view? Technician:
Masterclass 2020: Session 4 - Building an effective IT asset management strategy with ServiceDesk Plus (29th July)
In the fourth session of ManageEngine's Masterclass 2020, we will discuss how to manage all assets in your organization's IT infrastructure, and optimize asset usage. Stay on top of your assets with an IT asset management (ITAM) strategy that helps you keep track of both hardware and software assets throughout their entire life cycle. We will look at how an educational institution upgraded from Windows 8 to the latest version after Microsoft announced end-of-life (EOL) and end-of-support for Windows
API Issues
Continually getting the following. No matter what the input string is, no matter how the JSON is formatted, I get this message. I follow the examples to the letter, and no matter what, I get the below message under result /api/v3/requests Example: input_data= { "request": { "subject": "Unable to fetch mails", "description": "I am unable to fetch mails from the mail server", "requester": { "id": "4", "name": "administrator" }, "impact_details":
Problem with updates to 11121
Hello, We have a problem with updates to latest version on Manage Engine Service Desk 11121. On 60% in process of upgrade, update manager return error failure Applying DB Changes , I attach log from update manager. Can you help me with this error?
Processing incoming email: Creates new request instead of appending to existing request
Hi all, We're having some issues with the automatic processing of emails to our SDP OnDemand instance. In most cases, an email sent to the correct address with ##RequestID## in the subject line (where RequestID is a valid, existing number,) will be added
Desktop Central Service Account for connecting Active Directory
Does anyone know if its possible to connect Desktop Central to AD without having a domain admin account? I don't want to have to assign the service account domain admin privileges. Ideally, we can assign it specific permissions to read/enumerate user and computer accounts. I would be surprised to find out if banks or government agencies would allow a service account to have full domain admin privileges. Can we get more granular with the permissions required for the service account that connects DesktopCentral
Feature update 2004 multilanguages
Hi everyone, I'm currently test the feature update deployment for 2004 win10 upgrade but I have a problem with languages version (Unknown error code : 50006) We have 3 different languages in our office, fr-FR, fr-CA and en-EN Is it possible to add 3 diffrent ISO in the update repository? Thanks, Léo
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