Rollout of Windows 10 2004 Feature updates
Hello All, A Quick heads-up, Microsoft has released its Windows 10 2004 feature updates for users. Below you can find a few highlights of this feature update. Fast identity authentication through Windows Hello is now supported across all major browsers. Windows Defender system guard enables a higher level of firmware protection. Setup Diag is automatically installed. Improvements in Windows Powershell cmdlets. Go ahead and read this document to know what the pre-requisites are and how
HOWTO: Technician replacement
We have a specific use case: One of our technicians is replaced by a new employee. What is best practice to get all tickets to the new technician and remove the old technician? More info: * Latest version of ME * AD sync * 5/5 technicians in use
Which Database is best suited for SDP? MS SQL or PostgreSQL
Hi, if you have a choice of MS SQL or PostgreSQL, which database would you run with SDP software and why? Thanks for helping.
how to generate API Key
I can't find any button or action on generating the API Key in "Users & Permissions" -> Technicians
How create ticket report that contains temporary value ("wait for" status)
Does anyone could give me a tip about how create report that shows tickets with "wait for" status ? I mean, status that was assigned in process of resolution but then was changed to any different status that appropriate for closed ticket. On attached screenshot u can see working history section that has Time Elapsed Analysis section where able to see - does ticket has ""wait for"status and how long.
[Blog] Why switching from Reactive Maintenance to Preventive Maintenance strategy is Remunerative
A famous one-liner quote explains everything about Preventive Maintenance Strategy, "Prevention is better than cure" Preventive Maintenance is a procedure devised to avert failures and extend the life of infrastructure, machines, software, facilities and various other entities. This is achieved by anticipating when there might be issues, rather than, wait for equipment to accrue issues. Thus reduces unscheduled downtime and major repairs
Approval API for approve request not work - status code 4007
Hi, I define a new service catalog with two stage approval. 1. Stage One => Reporting to 2. Stage Two => CEO When I want to approve request by API from documentation page, show me this error: { "response_status": { "status_code": 4000, "messages": [ { "status_code": 4007, "type": "failed", "message": "Invalid URL" } ], "status": "failed" } } I attached my screenshot. What should I do? Or
Introducing support for Driver and BIOS updates in Patch Manager Plus
Hello everyone, We are delighted to announce that you can now update Drivers and BIOS using Patch Manager Plus. With this addition, Patch Manager Plus goes one step further to fulfilling all the patching requirements present in a business environment. You can avail these updates from Patch Manager Plus build version 10.0.545. Driver and BIOS updates are also supported on Patch Manager Plus Cloud. For a complete list of the supported Driver and BIOS updates, refer this document. Cheers, ManageEngine
Editing approval page.
It is required to edit the page, add an additional button in the statement. Where can I find the html template?
ADSS GINA agent records password in clear text in log file.
Recently I have configured GINA with VPN configuration. While testing I noticed ADSelfServicePlus Client Software has saved my password in clear text in its log file. When I checked with support I got reply that its normal behavior. This is very big security issue and can't be accepcted.
Migrating to hosted version
I have been running Service Desk Plus locally for a number of years. I am going to be moving to the hosted version and I am wondering if there is a best practice for migrating my data, which is mostly Request Data and attachments. I am using the built-in Progress database on a Windows 2012 server. Thanks
Problem while starting database
Dear ManageEngine support team, Good morning. I'm installing EventLog Analyzer on Centos 8.1 . But I have trouble when start service. After installation successfully, I run command : run.sh but have trouble: " Problem while starting database. Please check pgsql/data/pg_log/ for more details. Problem while Starting Server System halted " Please refer the image below. Please help me to fix it. Thank you!
Specifying a Site associate with a Contract in SDP
Hi folks, I'm using SDP on Prem Version 11.1.1110, and I'm wondering if there is a way to associate a Contract with a particular site. I'd like to be able to specify that site when creating the contract. I realize I could have a customized field that I manually populated with the list of my sites, but it would be much better and easier to have a relationship, with the options in the drop-down actually pulling from the list of sites available. Is there a way to do this that I'm not seeing? Thanks,
How to track copy and past from a network share -- full admin guide?
Hi i using the DataSecurity Plys trial on a lab environment I settled up a file server with a shared folder and configured it to be audited from DataSecurity Plus Also configured an endpoint What i'm trying to figure out is a simple action: Fileserver name: TestFileserver Laptop: TestLaptop Shared Folder: shared-test User: Jack Jack, from his laptop access to "shared-test" folder.....make a copy of the whole content and pasted it into a local folder on his laptop C:\stolenfiles.... ---------------------------
Allow Multiple Report Category In a Single Custom Report
I wish we could add multiple categories in a single report. Particularly the Account Logon and Local Logon categories.
Report filter Dropped After Copy
Using Build 6052. I notice that when copying a report porofile the filter is being dropped in the copy.
ADFS audit stopped working after 6050 upgrade
Hi I updated from 6032 to 6050 and now we receive no ADFS audit info. Is it some known problem with ADFS audit in 6050?
Multiple Schedules on Reports
I had a single report that I had to clone 10 times because I wanted it to run at different times. Attaching multiple schedules to same report would be great!
Apps folder huge size
I enabled archiving, but I see that the apps folder is 60 gb. How can I reduce its size? Thanks
Import SSL / Service Desk Plus 11.1/11112
Your Version : 11.1 Build 11112 HI, I want to add a certificate but I get an error Did someone solve this problem?
My deactivated technicians auto-reactivate every time that domain syncs.
After the last update, my disabled technicians get auto activated when the domain syncs. How can i permenatly disable them? I get license violation error without a reason.
Dynamically change Contents and Labels on Additional Fields in Change Template?
I would like to create 7 or 8 templates for different kinds of Change Requests (for different softwares we use in our office) and use different Additional Change Fields in them. There seems to be a limit of a total of 12 additional fields that can be used throughout the entire Change module. I need more than just 12. I was planning to deal with this by using the additional fields for lists of possibilities from each of the softwares, then using the Add Options/Remove Options in a Rule to make the
Critical issue while deploying Cisco Webex patch
Hello everyone, The Cisco Webex patch with Patch ID 313977 was released on Apr-28-2020 at 04:40 pm GMT. Regrettably, on installing this patch in certain machines, few of our customers got in touch with us stating a few issues. Following this, the patch was removed from the Desktop Central repository on the morning of Apr-29-2020, for further analysis of the situation. Issue when deploying Cisco Webex patch: Customers who have synced the database and deployed the Cisco Webex patch in the following
Project Task Dependencies Problem
Hello, I am playing with the Projects module. I noticed a problem with task dependency behavior. Task 2 is dependent on Task 1. No matter how much I change Task 1, it does not affect Task 2. A dependent task should be affected by changes to its predecessors. This is effectively rendering the dependency functionality useless! Am I doing something wrong?
Red envelope on requests page ME ServiceDesk Plus
We use 11.1 Build 11104 in requests we have this mail icon which shows how many replies has been added to the request. I am (technician / Admin) replying via outlook not ME ServiceDesk and because of that, number just increases and stays red. If it would be just me, I would take that column off but because it is helpful for my colleagues to see if the request is waiting or in progress I need to find out how do I change it into gray or green without replying from within ME application. Can I do it
Leveraging OpManager to overcome bandwidth bottlenecks and erroneous config changes [Free webinar]
Greetings, As you all know, remote work has now become the new normal. To survive, businesses across the globe are shifting their operations to remote environments by extending their existing networks and adding supplementary IT infrastructure. However, this sudden expansion only makes a network more complex and introduces a whole new set of challenges, such as bandwidth anomalies and faulty config changes which could come back to haunt network admins. To help mitigate all your network bottlenecks,
API for convert incident request to service
Hi, I import request by XLS file to SDP, but all request imported as incident. Now I want to change some request incident by custom script and API. I wanna to call API from custom script to convert incident to service. I can't find any API for this job. What should I do? Do you have any solutions? Thanks
Creating a Service Catalogue Request from an Incident
Hi We are about to start raising new starter equipment requests from an external HR system to Manage Engine. At this stage we will generate an email into Manage Engine using the @@ parsing functionality to provide the fields, i.e. First Name, Surname, Line Manager etc. (this is tested & working) As that will create an Incident ticket, I would then need to select Actions > Create Service Request & then select the Service Catalogue template I want to use for the equipment request. Question: Is there
Fetch only emails from my domain
How can we exclude emails from external domains from being "Fetched"?
New Request Created when a Request is closed
The only notifications I have selected are for When there is a new request or a reply, And for some reason every time we close a ticket a new request is created. It does not say it is closed either. We have to open the link in the email and it shows that it is closed on the server Any Advise appreciated THANKS
[Term of the Day]: Gantt Chart
Term of the Day “Gantt Chart” Definition — What is Gantt Chart? A Gantt chart, commonly used in project management. The tool illustrates project elements through the chart and it simplifies the complexity of the projects. A Gantt chart is a graphical depiction of a project schedule, the tool assists in planning and scheduling projects. It gives a visual display of the whole project which includes, project start and end dates, milestones, stages, deadlines, relationships, and dependencies between
Notify technician when a request that is shared with him receives a reply
Is this possible?
Stopping a custom script from running
Hello, We have a need in our org to disable workstations and we do this by running a script to shut down a workstation using 'shutdown /s /f'. In Desktop Central, we set this to run at every startup. The issue were finding with this method is that we can't stop the script from running on the target workstation even after removing it from the configuration. Would we have to manually remove the script from the target machine to stop the script from running? If so, is there a directory that the script
Desktop Central patch management cloud install for Remote Workers
Hi, since Covid-19 about 95% of our staff is now working from home. We have to be able to approve patches for our systems. All of our systems connect through a vpn however we do not want the patches to push to system through vpn because it causes bandwidth issues. We have heard there is an option to have employees working from home to receive the patches directly from the cloud and not from the DC server repository. Essentially they would receive the patch approval through vpn but the actual patches
Export Users list with Username
Hi, How Can I export all users details with their Username?
[Term of the Day]: SAML
Term of the Day “Security Assertion Markup Language” Definition — What is SAML and its purpose? In computing and networking, the Security Assertion Markup Language (SAML), is an open standard that allows security credentials to be shared by multiple computers across a network. It also enables "interoperability" that allows different machines to interact with each other, despite their differences with technical specifications. This makes single sign-on technology possible by providing a way to
Report Users details with Username
When I try to generate report of users details, I can not see "Username" column
User Provisioning series - part -2
Last week's article was a detailed guide on customized user provisioning templates. If you missed it, click here to catch up on it. This week's post will take you through using the CSV import option for user provisioning in bulk. Provisioning user accounts, along with the desired rights and group membership, is a critical task for IT admins. ADManager Plus' CSV import option coupled with the customizable user creation templates makes it a convenient and safe solution for easy bulk user provisioning.
[SOLVED] Field Mobile import from active directory
Hi, I have a question. In the user card there are the fields for the fixed and mobile phone. You can do this for the landline phone, but for the mobile phone? You can do it if I create a custom field, but I would have two equal fields. So how can I import the field from the otherTelephone domain controller into the mobile field of the service desk? Regards
Cannot close tasks using API anymore
We are using some powershell scripts to automate requests in SDP. Some of those scripts need to close tasks in tickets. We updated SDP to version 11.1 Build 11105 and since then it isn't possible to update tasks anymore. Something has changed and i don't know wat. The function i use : Function Close_Task { <# .SYNOPSIS .DESCRIPTION Long description .PARAMETER Status Used to send along the status of the task .PARAMETER Taskid .EXAMPLE Close_Task -Status "Closed" -taskid 3423 #> [CmdletBinding()]
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