Patch in Applied Status is Missing
Dear all, We are using Manage Engine Desktop Central to apply patches to our clients. I came across with an issue that might pose a risk in my opinion. We patch the clients and then make a cross check using Nessus Patch audit. Nessus found that, KB4484284 was missing in some clients. When I checked on Desktop Central console, it was in applied status in most of the clients. Then I tried to deploy this patch manually. I have chosen the package and tried to deploy. All deployments ended with non-applicable
KB4540673 and KB4528760 installation issues
Has anyone ran into issues trying to install KB4540673 and KB4528760? Were you able to resolve the issue?
Prevent Task from Auto Assigning
Hi I have a request form that has about 50 tasks associated with it. The tasks are assigned to Groups or Individuals as soon as the request is created. How can I prevent this from happening? I believe the tasks need to be set to Marked instead of Assigned? If so how do I change them? I do not see this as an option.
Per Remote Office Dashboard and Permissions
Hi there, Desktop Central has this nifty Dashboard in it's Patch Management component and I would like to know if it is possible to have Dashboard for each Remote Office by itself. That would be super helpful to see the health of each of our supported locations at a glance. Also, is it possible to assign permissions to only a limited subset of the Remote Offices or managed devices to a technician? Example: Technician A can perform patching to location 1, 2 and 3 Technician B can perform patching
Desktop Central does not send installation of MS Office
Guys, I'm trying to make installation packages for Office 2013, 16 and 19 and I'm not getting it. I set up the installations on a VM (without doing it through Desktop Central) and it worked perfectly. Ai configuring the Central Desktop it does not send and is only on hold. What could be happening?
ACCESS REPOSITORY
Hi, i want view the desktop central DB repository , it's possible? I need to write query manually. Thanks
[Term of the Day]: Cryptography
Term of the Day “Cryptography” Definition — What is Cryptography and what is its purpose? Cryptography is the practice and study of techniques for securing information and communications through the use of codes so that only those persons for whom the information is intended can understand it and process it. Thus preventing unauthorized access to information. Cryptography is a sub-discipline of cryptology, whose meaning is derived from the Greek words “Kruptós” and “logos” meaning “hidden word”.
Add a Custom Dynamic Group to a configuration
Hello, I have created a configuration which's renames a file and places a new one. I also created a dynamic group with all machines containing the software regarding the renaming/replacing. Now I want to add the group to the target list but I can only add the customs static groups, the dynamic ones are not in the list. is this not possible? It is useful if the dynamic list updates itself if there are clients who also have the specific software installed. Regards, Mark
How to Block All .exe and .msi
Hi All, I want to block all .exe and .msi to run via Desktop Central. I am trying to use the option in inventory named as "block executables" but when I type "*.exe" and "*.msi" to block all msi and exe packages I get an error. Can anyone help me to block all software executable and allow only the ones I want them to use.
Python API support for Desktop Central
Hi I would like to know how can i use api to get details of a computer on desktop central actually looking for python based sdk if available can you please give me some pointers Best Regards Prasanth
central server settings in asset explorer
Hi, To distributed assets scan in the central server settings section in asset explorer, what do we need to enter for the domain name and log on to domain? When users of Asset Explorer and Service Desk Plus are imported from Active Directory, I get errors in everything I enter. It is much better if you give an example because help card does not say anything about Log on to domain. Thanks.
Switch SQL server
Hi guys, i migrate my database to another sql server. Where can i change the servername for desktopcentral access to this new server ?
headers in request table
there is a problem with my Servicedesk plus in requester portal when language is in browser default mode, Titles are displayed in English in the request table in a non-English language And when requester changes language to a non-English language, will be corrected Our ServiceDesk Plus Build number: 11121 Database: SqlServer
AlarmsOne | Updated pricing
Hi there, AlarmsOne's prices are being adjusted to align with the product's current capabilities. There are also changes in the free credits provided in the Basic and Premium plans. All price changes in this announcement are effective August 15, 2020. Existing subscriptions will follow the existing pricing plan till the next renewal. Please reach out to us at support@alarmsone.com if you have any questions. Cheers, AlarmsOne
[SDF - 69025] Advanced search for requester
Hi. How can I enable advanced search or default search for requester?
String to translate
in Approve tab this string isn't able to translate! "Auto approved by system since the approver has already approved in one of the previous stages" in all languge it's shows englishe message How I Can translate it?
Machines reporting to Desktop Central
Is there a way we can email the assigned user of a desktop or a laptop that they have not connected to the network for x number of days and thus remind them to do so, so that Desktop Central might be able to push necessary updates to their computers?
Setup Agents to talk while not on the network
Does any have a detailed document on how to setup Desktop Central to talk to an agent while it is on a corporate network/vpn? I installed the Secure Gateway Server but can't seem to get it to negotiate. Using Fortigate for my firewall.
Rest API staged chromeos device actions
1. Is it possible to list staged chromeos devices via the rest api? The devices api does not seem to return information for enrolled devices which have not had the assign user action performed. 2. Is it possible to assign user to a staged chromebook device via the rest api? The device/actions endpoint can possibly do so but there is little documentation on how to use the actions.
SDP and Analytics plus sync error
hi, i tried to sync sdp with analytics plus and its failed with below error: 2020/07/18 15:57:14 IRDT:Error is :: <nobr>[Line: 85 Field: 45] (efax) -ERROR: Invalid POSITIVE NUMBER value</NOBR><br><nobr>The data found at the row 85 has invalid data for the given configuration</NOBR><BR I deleted all my changes on UAT server, it was successful. i attached the full error log.
Default apps in Kiosk
Hi Must be a common thing but cannot find this anywhere. We use Kiosk mode to lock down many of our Android (v9) phones and deliver selected apps. Problem is how do you get default apps such as "Phone" "Messaging "Camera" to appear in Kiosk so the user can access them? Thanks LCD
Already enrolled for verification code for new users? Company email.
In my company all users and new users already have the email address on "mail" AD field, with this situation if a new user accesses to adssp portal for the first time, in order to enroll, on verification code page its visualize a message: “You have already enrolled for Verification Code” in yellow, the Welcome windows doesn’t popup and if the new user closes adssp portal without any modification, the new user will automatically enroll and appears in the Enrolled users report from admin adssp portal
Upgrade ADSSP from 5700 to 6002 (3 steps) - Suggestios?
Hi everyone !! In a few days I am planning to upgrade our adssp from 5700 to 6002, so do you have any sugestions,? it's better to make a tkt on support team? or can i do it by my self following the instruction on https://www.manageengine.com/products/self-service-password/service-pack.html? Our instalation was made by default. Thanks a lot ! Alex
Security updates for Microsoft Edge (Chromium - based)
Hello everyone, Security updates for Microsoft Edge (Chromium-based) has been released to fix several vulnerabilities. The details of the vulnerabilities addressed are as follows: CVE-ID Vulnerability details Severity CVE-2020-6510 Heap buffer overflow in background fetch Critical CVE-2020-6511 Side-channel information leakage in content security policy High CVE-2020-6512 Type Confusion in V8 High CVE-2020-6513 Heap buffer overflow in PDFium High CVE-2020-6514
Security updates for Microsoft Edge (Chromium - based)
Hello everyone, Security updates for Microsoft Edge (Chromium-based) has been released to fix several vulnerabilities. The details of the vulnerabilities addressed are as follows: CVE-ID Vulnerability details Severity CVE-2020-6510 Heap buffer overflow in background fetch Critical CVE-2020-6511 Side-channel information leakage in content security policy High CVE-2020-6512 Type Confusion in V8 High CVE-2020-6513 Heap buffer overflow in PDFium High CVE-2020-6514
Security updates for Microsoft Edge (Chromium - based)
Hello everyone, Security updates for Microsoft Edge (Chromium-based) has been released to fix several vulnerabilities. The details of the vulnerabilities addressed are as follows: CVE-ID Vulnerability details Severity CVE-2020-6510 Heap buffer overflow in background fetch Critical CVE-2020-6511 Side-channel information leakage in content security policy High CVE-2020-6512 Type Confusion in V8 High CVE-2020-6513 Heap buffer overflow in PDFium High CVE-2020-6514
Introducing the ITOM podcast: Listen and learn how to avoid remote work roadblocks in your IT environment
With businesses around the globe transitioning into remote work, IT operations have gone for a toss. The enforced work-from-home policies, intended to maintain business continuity, have concurrently paved the way for the incidence of manifold operational bottlenecks. Owing to these unprecedented circumstances, IT admins are on the constant lookout for information that'll help them streamline operations and support their remote workforce. So, to help you enable your remote workers, we have decided
“The State of ITSM in the COVID-19 Pandemic” survey report
Hi there! We hope you’re safe and healthy. The pandemic triggered the workforce’s rapid migration from offices to home-based work environments. This effort was largely driven by IT teams like yours. Your team has likely tackled various challenges and overcome gaps to establish a productive remote work environment. To better understand the implications of the pandemic on ITSM, we decided to gather insights via a survey, ultimately receiving responses from over 500 IT professionals around the world.
Introducing the ITOM podcast: Listen and learn how to avoid remote work roadblocks in your IT environment
With businesses around the globe transitioning into remote work, IT operations have gone for a toss. The enforced work-from-home policies, intended to maintain business continuity, have concurrently paved the way for the incidence of manifold operational bottlenecks Owing to these unprecedented circumstances, IT admins are on the constant lookout for information that'll help them streamline operations and support their remote workforce. So, to help you enable your remote workers, we have decided
Introducing the ITOM podcast: Listen and learn how to avoid remote work roadblocks in your IT environment
With businesses around the globe transitioning into remote work, IT operations have gone for a toss. The enforced work-from-home policies, intended to maintain business continuity, have concurrently paved the way for the incidence of manifold operational bottlenecks. Owing to these unprecedented circumstances, IT admins are on the constant lookout for information that'll help them streamline operations and support their remote workforce. So, to help you enable your remote workers, we have decided
Introducing the ITOM podcast: Listen and learn how to avoid remote work roadblocks in your IT environment
With businesses around the globe transitioning into remote work, IT operations have gone for a toss. The enforced work-from-home policies, intended to maintain business continuity, have concurrently paved the way for the incidence of manifold operational bottlenecks. Owing to these unprecedented circumstances, IT admins are on the constant lookout for information that'll help them streamline operations and support their remote workforce. So, to help you enable your remote workers, we have decided
Introducing the ITOM podcast: Listen and learn how to avoid remote work roadblocks in your IT environment
With businesses around the globe transitioning into remote work, IT operations have gone for a toss. The enforced work-from-home policies, intended to maintain business continuity, have concurrently paved the way for the incidence of manifold operational bottlenecks. Owing to these unprecedented circumstances, IT admins are on the constant lookout for information that'll help them streamline operations and support their remote workforce. So, to help you enable your remote workers, we have decided
v11118: FFR Section Based
We're in the process of testing this update and have questions about these enhancements: SDF-62184 : Option to show/hide section based fields in the request form using field and form rules. SDF-69545 : Option to execute FAFR actions at the section level of the request form. Where are these located? Is there any documentation in the Admin guide?
[Term of the Day]: Kerberos
Term of the Day “Kerberos” Definition — What is Kerberos? Kerberos is a network authentication protocol designed to provide strong authentication for client/server applications by means of secret-key cryptography. The authentication is based on tickets used as credentials, allowing communication and proving identity in a secure manner even over a non-secure network. Kerberos was initially developed by the Massachusetts Institute of Technology (MIT) for Project Athena in the 1980s. The protocol
Critical remote code execution vulnerability in Windows DNS server (CVE-2020-1350)
Hello there, Patch Tuesday July 2020 comes with a fix for the critical vulnerability CVE-2020-1350 in Windows DNS Server. This vulnerability is classified 'wormable' and has been given a CVSS score of 10. Cause of this vulnerability: This vulnerability exists due to the improper handling of requests by Windows Domain Name System (DNS) Servers. Impact of this vulnerability: To exploit this vulnerability, an unauthenticated attacker should send malicious requests to a Windows DNS server.
Critical remote code execution vulnerability in Windows DNS server (CVE-2020-1350)
Hello there, Patch Tuesday July 2020 comes with a fix for the critical vulnerability CVE-2020-1350 in Windows DNS Server. This vulnerability is classified 'wormable' and has been given a CVSS score of 10. Cause of this vulnerability: This vulnerability exists due to the improper handling of requests by Windows Domain Name System (DNS) Servers. Impact of this vulnerability: To exploit this vulnerability, an unauthenticated attacker should send malicious requests to a Windows DNS server.
Critical remote code execution vulnerability in Windows DNS server (CVE-2020-1350)
Hello there, Patch Tuesday July 2020 comes with a fix for the critical vulnerability CVE-2020-1350 in Windows DNS Server. This vulnerability is classified 'wormable' and has been given a CVSS score of 10. Cause of this vulnerability: This vulnerability exists due to the improper handling of requests by Windows Domain Name System (DNS) Servers. Impact of this vulnerability: To exploit this vulnerability, an unauthenticated attacker should send malicious requests to a Windows DNS server.
“The State of ITSM in the COVID-19 Pandemic” survey report
Hi there! We hope you’re safe and healthy. The pandemic triggered the workforce’s rapid migration from offices to home-based work environments. This effort was largely driven by IT teams like yours. Your team has likely tackled various challenges and overcome gaps to establish a productive remote work environment. To better understand the implications of the pandemic on ITSM, we decided to gather insights via a survey, ultimately receiving responses from over 500 IT professionals around the
Desktop Central Silent Install using MDT
I am trying to deploy DesktopCentralAgent.msi using MDT 2013. I know that you can deploy using GPO but I would prefer to use MDT. The issue I'm having is none of the silent switches will work. Any advice would be greatly appreciated.
Allow users to switch their Site when filling out a request
Hi everyone using build 11120 is it possible to allow an end user to change the site the request will be for? We have a handful of end users that work across multiple sites and we cannot use the AD site from their user profile for approvals or routing. However, the users are savvy enough if we give them a drop down they can set on a template they can accurately pick which site the request is for, however, this field appears to be grayed out for end user and only links to what their AD account matches.
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