High CPU & memory usage of Desktop Central agent
Hi, I just updated to build 10.0.475 from 10.0.450 last week, and some of the DC agent installed servers and PC facing high CPU and memory usage. I just checked that there is a 10.0.476 update today and also updated. The issue still exists. Seems that the DCFAUser.exe has some issue and make lots of "handles" to CPU. Best regards, Starry Ho
IT analytics in 90 seconds: Leverage monthly recurring revenue to enhance your MSP's business model
Enhance your business model by monitoring your organization's recurring revenue using reports in Analytics Plus. If you're not already using Analytics Plus, download your free, 30-day trial today:
IT analytics in 90 seconds: Leverage monthly recurring revenue to enhance your MSP's business model
Enhance your business model by monitoring your organization's recurring revenue using reports in Analytics Plus. If you're not already using Analytics Plus, download your free, 30-day trial today:
Can I run a report showing the last login time of my technicians?
I want to run a report to see which technicians are using the system, is it possible to get a report of each users last logged in time?
Hardware Reporting on Network Cards
Hi, due to the COVID-19 outbreak we are trying to run a report with the following fields. Computer Name Network Cards/type Last logged on User We are sending users home with desktops and many of our desktops have a Wifi NIC installed. We are trying to identify which machines do not have Wifi cards installed. If I go into an inventory report on a single machine I can see the Wifi cards which are installed so I assume there must be a report on this. Also I opened a ticket for this # 1146947
[Blog] Responsibilities of Change Advisory Board (CAB) and Change Manager
Everyone knows change is never easy, but often quite necessary. The statement is never truer than in IT. Solid change management capability will help you boost your ITSM maturity, break out of the "firefighting mode," align IT activity with business objectives, and transform IT from a service provider to a business innovator. However, these benefits don't come easily. Change management is one of the most difficult ITIL processes to get right.
VIPs
HI, Is anyone able to help me to extract a list of requestors who are listed as VIPs The fields needed are Name Email Job Title Department ManagerName We're on v9.4 PGSQL
Sound chat alert in SDP?
All, Is there a way to get a sound alert when new chats are received (or responses to existing chats are received) in SDP? Thanks! Mark Housler
SecureDCProcess.exe
Hi, What is this process for? And, ho do prevent it from using high memory on a server - uses up to 2GB thanks, Siven
Report for Requester list
Hi, Is there is a way to create a report for the Requester list with no department name or site, as we need to count it and correct it, thanks.
Adding a printer if the samsung tablet is corporate controlled
Hi, Has anyone added a printer to a device controlled by kiosk? If so, what app did you install? Thanks
Reset default database password - service desk plus
How to change password for default postgresql database account (sdpadmin) in service desk plus ? Please guide.
[SD-84377] Calculated Field - Showing Zero In Reports
Hello, I have a series of fields that calculate the number of days between two dates. The calculations work fine .. when there are two dates, it calculates the number of days... when there aren't two dates, it leaves the field blank. But when I create a report, the blank fields are reflected as ZERO, which is throwing off aggregates. I would like to reflect blank or NULL when there is no value calculated. Thank you in advance. First picture is of the form and the blank calculated fields. Second
Patch database proxy server settings
I am not able to change the Proxy settings for the Patch database. It is set to "No Connection to the Internet" and when I change it to "Direct Connection to the internet" The SAVE button does nothing. Any help with this would be appreciated.
Google Chrome releases Stable Channel Update
Hello guys, Google Chrome has updated its stable channel to 80.0.3987.162 for Windows, Mac, and Linux systems. This update also includes 8 security fixes. Below are the fixes that require immediate attention CVE ID Severity Vulnerability CVE-2020-6450 High Use after free in WebAudio CVE-2020-6451 High Use after free in WebAudio CVE-2020-6452 High Heap buffer overflow in media Initiate a sync between the Vulnerability Manager Plus server and the Central Vulnerability database
NetFlow stopped suddently
I am using NetFlow to collect data, but now the flow is stopped suddenly. From the dashboard, I can not see any flow traffic. Any ideas to solve it? Thank you
Google Chrome releases Stable Channel Update
Hello guys, Google Chrome has updated its stable channel to 80.0.3987.162 for Windows, Mac, and Linux systems. This update also includes 8 security fixes. Below are the fixes that require immediate attention CVE ID Severity Vulnerability CVE-2020-6450 High Use after free in WebAudio CVE-2020-6451 High Use after free in WebAudio CVE-2020-6452 High Heap buffer overflow in media Initiate a sync between the Desktop Central server and the Central Vulnerability database and search
Google Chrome releases Stable Channel Update
Hello guys, Google Chrome has updated its stable channel to 80.0.3987.162 for Windows, Mac, and Linux systems. This update also includes 8 security fixes. Below are the fixes that require immediate attention CVE ID Severity Vulnerability CVE-2020-6450 High Use after free in WebAudio CVE-2020-6451 High Use after free in WebAudio CVE-2020-6452 High Heap buffer overflow in media Initiate a sync between the Patch Manager Plus server and the Central Vulnerability database and search
[Blog] Transforming User Experience
Visuals give us a better understanding of not just the content, but what is behind the content — easier, faster, and clearer than just a cluster of written words. Why User experience matters for an Enterprise Software? The success of any application depends on how usable is the product to the user and how easy it is for your user to interact with. Let us take a look on how ServiceDesk plus interface provides an updated look and usability improvements. Themes for Requester Self-Service Portal:
change technician back to requester
Hi there: SDP Version : 8.2.0 Build 8217 If I change a requester into a technician, it will be removed from the requester list (and added to technician list). What to do if I want it to be changed back into requester? When I do a test (delete the new technician), it was deleted from the technician list but it doesn't re-appear under requester list, so: requester [John] added changed [John] into a technician [John] gone from requester list, new technician [John] added delete [John] from technician
[Tips & Tricks] How to find OID's for new devices ?
What is an OID? Object Identifier (OID) is the unique id provided by the manufacturer to identify the device/system information. Each device's information would have a unique OID. Here we are going to discuss the 2 easy ways to find OID information, 1. Get a MIB file from the Manufacturer 2. SNMP walk using a MIB browser 2.1. Using Inbuilt MIB browser in SDP 2.2. Using External MIB browser Get a
[DidYouKnow-34] Easy Resource Management
Technology helps in completing work more efficiently, faster and with great flexibility. Do you know that ServiceDesk Plus helps you in managing your daily work more conveniently? ServiceDesk Plus allows creating multiple tasks under a single request and this can be assigned to different technicians. Every day, as an admin, you are supposed to manage all these tasks. Most of the requests may contain more number of tasks and it becomes tedious to manage all these tasks in one go. So here comes the Resource
API Assets module in servicedesk plus
Hi, I am trying to fetch the Asset inventory from On-prem Manage Engine through Rest API. The goal is to dump the data into another tool that we use. But when I try to access "assets" or "asset" endpoint, I get 400 errors. Can you tell me the correct Rest API URL to call the Assets module and fetch Assets data? I'm using Servicedesk plus 9.3 build number 9322. Any help would be appreciated. Thanks!
how to make for exemple subcategory a mandatory field
Hi I want to know how to make for exemple how to make for exemple subcategory as mandatory field in creation of request. Kind regards Abdel
Mobile Device Manager Plus- Free Training
Join us on 14th, 21st and 28th April 2020 at 6:30 GMT or 11:30 EDT for a free training session on ManageEngine's enterprise mobility management solution - Mobile Device Manager Plus! Following topics will be covered on April 14: Device Onboarding and Provisioning: Enrollment methods to manage BYOD and corporate devices Applying corporate configurations like VPN, e-mail and Wi-Fi to devices Containerizing corporate data on personally-owned devices Monitoring devices accessing organization's corporate
View Tasks and Requests on One Screen
Is there a way to see both the requests and tasks that are assigned to you on one screen? Unless I am missing it, my team and I have to check under requests and tasks to see what is assigned.
Profile Pictures - bulk upload and how shared with AD manager+
We are wanting to get employee's badge pictures as their profile image in SDP. We tried a test in AD Manager+ thinking it would sync over to SDP. So far, not so much. Which leaves us with the following questions: A. What is relationship between AD Manager Plus and SDP as far as profile pictures go.Is there an extra step I need to take if I add a photo to a profile in Ad Man+? B. Is there an "easy" way to bulk upload images to profiles in SDP? I have a folder with .jpgs in it. Do the pictures need
REST API security consideration
Hi, I think it's a good practice that tokens should not appear in the URL, as this can be captured in (web, proxy) server logs, which makes them easily exploitable. Sensitive information must not be exposed through URL. Please make a change and force users to use the HTTP header to sent over the authtoken. Example (C#): request.AddHeader("AUTHTOKEN", AuthToken); IRestResponse response = client.Execute(request); Regards, Ilias. https://www.manageengine.com/products/passwordmanagerpro/help/restapi.html
First Contact Resolution Rates
We have a requirement for setting and measuring the KPI based on the the following while resolving the ticket: (a) First Contact Resolution Rates: How to check how many tickets have been transferred to higher level of support Regards R karthikeyan
KPI for ticket resolution
Hi Team, We have a requirement for setting and measuring the KPI based on the the following while resolving the ticket: First Response Time: We need to take report where in First response time can be recorded and the parameter need to taken in report with actual value and if the set response time has been violated or not. First Contact Resolution Rates: How to check how many tickets have been transferred to higher level of support . Customer Satisfaction: the customer needs to be given a way to
Detailed purchase report
I would like run a detailed purchase order report, which shows the details of each item in the purchase order. My system run on MS-SQL, and the query's I have found don't run. Thanks Sal
Mail Fetching Randomly Stopping
As of last week, and subsequent to our upgrade to 11.1 (11108), we have had two instances of the mail fetching stopping randomly. The issue is easily resolved by restarting the ManageEngine ServiceDeskPlus Service on the server. Is anyone else experiencing this?
Importing CSV files and columns
Hi there, New to PMP and just getting started by importing several CSV files with information. I have several csv files. All of them have a 'username' and 'password' field\column, and almost all of them have several more unique columns. I am able to import each CSV OK (I use 'Customize Account Attributes' to add in extra columns). I then use the 'Column chooser' button\option to modify the view of the resource so that I can see the correct columns for the resource. if I look at another resource,
Applications manager No services running in the host (WINDOWS)
I have some VMs in VMware cluster and physical Windows Server (W2012, W2016) in the same network that Applications manager, When I add the credentials for monitoring the services and processes I have the message No services running in the host, I have other VMs with windows and others physicals Windows server that works fine, but in some cases the message is display, I dont have idea if I need special configuration, the credentials that I use are administrators
request with timestamp
Hello, I have a problem when requesting my Supportcenter plus with postgresql ( 8.1.0 Build Number 8117 ) I have a bash script to bypass the problem : On linux : #### VARIABLE TIMESTAMP midnight=$(date -d 'today 00:00:00' +"%s") midnight2=$((($midnight) * 1000 )) And then i tried to have all revolved tickets since midnight, today "SELECT count(wo.WORKORDERID) FROM WorkOrder wo LEFT JOIN WorkOrderStates wos ON wo.WORKORDERID=wos.WORKORDERID LEFT JOIN SDUser td ON wos.OWNERID=td.USERID LEFT JOIN AaaUser
[Webinar] Enhance user self-service experience with ADSelfService Plus
Hello, Telecommuting might add to an increase in the number of password-related tickets. How do you solve this? Attend our 'Password management best practices and security tips for remote employees' webinar on 9th April 2020, and learn to resolve the password management challenges. Register for the webinar You will learn about : 1. Password reset for remote employees 2. Password expiration notification for remote users 3. Web-based password changes for Active Directory 4. Tips for better password security
recover deleted reports
Hi, Is there a way by which we can retrieve deleted reports. There were few reports which were deleted from a particular folder. Can you pl let know if the same van be recovered. regards R Karthikeyan
New to Desktop Central - How to i manually add a Linux machine??
Hi Guys, New to Desktop Central, would like to ask how can i add RHEL machines using an IP or other methods? The adding of machines via Windows Domain SOM works fine, but these RHEL machines are standalones and not in any domain. Also, where could i manually get the RHEL agent? I click on "Download Agent", apparently its a windows .msi file. Thanks in advance!
Force Distribution server to re-sync
Morning, I was wondering if there is an easy way to force a single distribution server to perform a full re-sync? It appears that files located in "DesktopCentral_DistributionServer\replication\store" have been deleted by mistake. This produces an error of "File not available to download from server" on the target machine served by that distribution server. Regards
Inventory Reporta\ Antivirus Details - Explanation of Licence Status column in
Hi Everyone, I've just ran the Antivirus Details report and was wondering if an explaination for the "Licence Status" column could be given. Does this state that a valid commercial licence has been found for the client? That's it's communicating with a valid server or that it's up to date?
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