[SOLVED] Sorry an error has occurred Unknown error occurred while processing your request.
Hello Team, Recently we have upgraded Servicedesk Plus to newer version from version 10504 to 10514 , 10514 to 11000 and 11000 to 11100 respectively. Now we are unable to generate any reports. The error we got is "Sorry an error has occurred Unknown error occurred while processing your request." Can you please assist us on the same? Following are our server config details: General Properties Build Number 11100 Application Architecture 64 bit Configuration Properties File Attachments Path /opt/ServiceDesk/fileAttachments
update question
If i have several updates that i have missed - should i install all updates i have missed or just the latest one is OK. Thanks in advance
Self Service Portal Customization
Hello to all, is it possible to add an additional button to self service portal? We need an additional button to redirect requester to their own requests. We need something like that: Thanks in advance
Sync failed between SDP MSP and Advanced Analytics Plus
Hi, When I want to integrate ServiceDesk Plus MSP 10.5.07 with Advanced Analytics Plus v4.4.40, error me: I attached support file. What should I do?
How to manage Global tickets
Good Afternoon everyone, I have a quick question about managing Global tickets in Service Desk Plus. Is there a way to close all associated child tickets when you close a Global Parent ticket without merging them together?
ServiceDesk licensing
Hello, Are there only annual subscription to ServiceDesk available (on-premises)? Or license is perpetual, and only AMS is needed to renew?
Seeking help writing a sql query to locate a technician record (using technicianid equals 47105) and changing the technician name from "Monkey, Puppy" to "Shoop, Brian".
Hi. I would like all historical tickets and notes associated with technician by ID 47105 to come up in incident reports with the tech named Shoop, Brian". Currently the history is reporting them as "Monkey, Puppy". The ID for Monkey, Puppy is an inactive technician account. I have validated the technicianid 47105 has the technician name Monkey, Puppy. I would like issue a SQL command that will locate the ID and rename Monkey, Puppy to a valid technician name (Shoop, Brian). I appreciate your help.
Add new request form to existing website
Hi, Is it possible to add the new request form to an existing website for users to submit requests rather than redirect them to the portal? Is there a html or php code or something we can add to the page that would achieve this? We currently use Helpdesk Plus cloud. Thanks
Is there anyway to track the time between value changes?
I'm trying to track how long a ticket stays assigned to a specific value through the life-cycle of the ticket. For example: - 20/05 - Ticket01 Created - Technician Unassigned 21/05 - Ticked01 Under Investigation - Technician Assigned to A 22/05 - Ticked01 Under Investigation - Technician Assigned to B 22/05 - Ticked01 Closed I'm trying to track the time (preferably in minutes) between Ticket01 moving from an Unassigned State to an Assigned state and then additional how long A had it before it was
How create asset report that contains hardware datail
Hello, Is it possible to run a query report that includes hardware details? especially the type of hard disk. thank's for your help Fabiana
Seeking sql query to pull incidents and notes where technicianid is specifig (for example 47105).
I am seeking sql query HELP to pull incidents and notes where technicianid is specifig (for example 47105). I appreciate your assistance in advance! Thanks, Scott
Change Request Number order
How we can change tracking number of requests or How to customize it!? Now, Ticket number It is arranged numerically (1,2,3.......500..) We want define ticket numbers to (ID01,ID01,ID03,....ID500,...
managing resource attachments
Hi, 1) Is there a way to add multiple attachments to a single resource? or, is the only option to add multiple file resource attributes? 2) Is there a way to delete an attachment from a resource? Thanks
[Term of the Day]: Hyperautomation
Term of the Day “HyperAutomation” Hyperautomation - in simple words it can be understood as the Digital Era of Automation or Advanced Automation. Hyperautomation includes artificial intelligence (AI), machine learning (ML), and robotic process automation (RPA), its an intelligent mixture of different automation technologies. The idea is to automate more and more knowledge work and engage everyone in an organization to be part of the transformation. It helps automate many aspects of decision-making
Delete all resources
Does anyone know of a way to select all resources, in my case 12,000, and delete them from Password Manager Pro all at once? PMP only allows me to select a maximim of 100. Mark
Add custom java widget to User Selfservice portal
We want add an web-form like (as custom java widget) to requester Self-service portal, it's possible? Now, add url,html is possible.
[Term of the Day]: Daemon
Term of the Day "Daemon" Definition — What is Daemon and it does? In multitasking computer operating systems, the Unix term daemon is a computer program that runs as a background process, rather than being under the direct control of an interactive user. A daemon is usually either created by forking a child process and then exiting the parent, which will cause it to be orphaned (on purpose) and adopted by the init process, the granddaddy of all processes in the system (which is also a daemon
Configuration/Software Baseline for Client Computers
Hi, I am trying to automate deployment of a Root Certificate to client machines(not servers) for a certain domain, so when a computer is added to a "OU" or a "Dynamic Group" the Root Certificate is deployed automatically. I have created a Computer Collection deployment and selected the Domain and added a Dynamic Group to the "Filter Computers based on" but the deployment gets executed and never installs the Root Certificate to new computers added to the Dynamic Group. I followed this Guide: https://www.manageengine.com/products/desktop-central/security-policies-baselining-how-to.html
[SDF-77390] How to delete archive requests
Hi everyone, we have did many test on a system which we want go live, after deleting all the test Requests (created automatically via email from another system, many thousands requests), is there way to remove the archived test Requests? Found there was a topic on this about 6years ago.. Regards Yew Hang
Patchscan timeout
Hello, i have a problem with desktop central. first the setup: i installed windows central 10 on a windows server 2019 essentials with installed domain controller in a virtual machine for evaluation purposes. Agent installed fine on the machine. But when i start the patchscan i always get a timeout. Checked the article for that but no success. Any help is appreciated. thanks and best regards
This app version already exists in the App Repository! Upload a higher version and retry.
Why can't I update from version 2.95 to 2.96? I have followed the document https://www.manageengine.com/mobile-device-management/help/app_management/mdm_creating_app_repository.html#updating_android_enterprise_apps It is recommeded the app size doesn't excedd 1.5 GB. Further, MDM also recommends to upload only signed APK and also, ensure the existing APK and the updated version of the APK have the same signature but different version code and version name. I have changed the version code and version
For Desktop Central Input Form
Hi All I have requirement to create a form which can be popped up from Desktop central to update data to custom Fields in Desktop Central. How can this be done. Is there a form input supported in DC ?
ADAudit Plus Build 6052 released.
Build 6052 (May 2020) This release includes fixes for the unauthenticated change to integration system configuration vulnerability (CVE-2020-24786) reported by Florian Hauser.
Custom report
Hi I'm trying to run some reports that will show me all of the tickets that exist where a custom Request - Additional field is not empty so that I can determine how often the field is used. Let's say we have a custom multi-line field called "Phone". I have tried running a report that filters the Phone field by: Phone Is Not 'None' (I've also tried without the single quotes.) When this report is run, it still shows me tickets where Phone is "Not Assigned". I've encountered this issue with both
[ SD-87321] No changes to the widget
When I change widgets size, the change message shows saved, but when I refresh the page , all widgets resizing settings are reset and no changes are made
[SD-71436] POST function not working on build 11115
Hi, We have had to roll back to a previous version as the function to POST has stopped working. The script / function works fine on a previous build. def postURL_V3(url, TechnicianKey, operationName=None, json_data=None, params_data=None, files=None): data = { 'input_data': json_data, 'TECHNICIAN_KEY': TechnicianKey, 'format': 'json', 'OPERATION_NAME': operationName, } params = { 'input_data': params_data, 'TECHNICIAN_KEY': TechnicianKey,
Changing Navigation bar colour
Hi, is it possible to change the navigation bar colour on the requester portal, as black doesn't fit with our logo? we have already changed the colours for the technicans area but can't seem to find anything for the requesters portal . Thanks
Visual editor won't work in Safari 13.1 - SDP MSP 10.5 10507
macOS Catalina Safari 13.1 SDP MSP 10.5 10507 Postgres (Windows) https://drive.google.com/file/d/1P9cx8kU_0h8dUTBLi44BHEyFHvGNTlSS/view?usp=drivesdk
Make certain request viewable for NonTech employees
This post is regarding our forms that have been created for Onboarding/Offboarding or Employee Change request. Our organization has a dozen or so different departments. Each department can cover multiple locations. We run into issues where a form (from above) will be submitted multiple times for the same person for the very same reason. The requesters that put in these forms are not ServiceDesk technicians (that is not an option). And by default we do not allow anyone to view their Site/Department
Report about requests reopen time
Hello to all, we need a report about reopen time of requests in a specific period of time. Could be possible in SDP Plus? Thanks in advance
[ SDF - 87651] Change # to ID
How I can Change # to ID
[Term of the Day]:SAM
Term of the Day “Software Asset Management” Definition — What is SAM? SAM stands for Software Asset Management, in simple words it's a software needed for all business environments to simplify the complicated task of managing organization owned hardware and software. In general, the software managed by the organization are of different types like managed, shareware, freeware, and prohibited. The key focus of SAM is optimizing licenses and lower risk of being audited by a software vendor. SAM
[APM] APM Insight license key issue.
Hi We want to run the in the linux server. We will enter the license key in the apminsight.conf file. Where should I enter? Thank you in advance.
APM Insight log analyze
Hi below log analyze... [20 5월 2020 22:34:59][APM_Insight_services_starter][INFO]: Registering context Payload: {agent_info={application.type=JAVA, agent.version=4.6, application.name=koyoungsuk, actual.hostname=infraeye-nms, hostname=infraeye-nms, port=8080}, environment={Agent Install Path=/netcruz/was/nms-tomcat/bin/agent, Agent Version=4.6, OS=Linux, OS Version=3.10.0-957.el7.x86_64, OS Arch=amd64, JVM Name=Java HotSpot(TM) 64-Bit Server VM, JVM Version=25.92-b14, Java Vendor=Oracle Corporation,
Spamfilter?
Hello guys, I am using my helpdesk as a platform for al my information so i am sending tickets from all kinds of programs as seen below. These tickets generate if a user can't login to my system and tries again and again etc. is it posibble i only get to see one of them. Something like a user can only send a ticket every 5 mins or something ? or is it posbbile to delete dublicate tickets ?
KanBan View - wrong totals by groups
Hi, There are problems with the KanBan views - number of request per status is wrong when displayed by group, sometimes on opening, other times after a page refresh. If i select a view from 'My groups', with Kanban view, some requests displayed are not from the selected group. If a i select the List view, then Kanban view, requests displayed are ok. If i refresh the browser, requests from other groups are displayed.
Customize Nav Bar
How do I customize this bar and add my own buttons/links here?
Audit Mapi Connections to Exchange
Is it possible to Audit Success/Failed Mapi Connections to Exchange. By this I mean, a user connecting to Exchange via the Outlook Client. I can see OWA/Activesync failures, but can't find Mapi Failures. Thanks
Inventory - how to track periperal devices ?
Hello everyone! We use the Desktop Central Professional edition. We utilize it to keep track of our inventory. I noticed that peripheral devices disappear eventually when unplugged (e.g. a user has two monitors and disconnects one). Is there an option to choose which peripheral devices will stay listed indefinitely? The reason I ask: If I issue a computer with two monitors to a user, I want to be able to keep track of the computer and both monitors. Even if the user unplugs the second monitor
[Blog] Why analytics is crucial to ITSM
In a complex organization or infrastructure, there is no unified view to access and analyze the data. This lack of visibility results in hurdle of adequate governance, driving inefficiencies and increasing the cost of delivering services. Data Visualization platforms allow businesses to bridge the gap between information silos and to analyze all IT service related data in one single view. This integrated model empowers you to create detailed dashboards to provide insights into the performance, health,
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