Deluge Search Criteria SDP CLoud
Hello all, Is there any way to put multiple logical operators conditions on a criteria MAP like at the end of topic? criteria_map.put("field","subject"); criteria_map.put("condition","contains"); criteria_map.put("value",requester_subject); search_map.put("search_criteria",criteria_test); //Perform get records task to fetch the required records response = zoho.sdp.getRecords("Request",1,40,search_map); { "field": "subject", "condition": "contains", "values": requester_subject
Upgrade process - hate it
We are currently 4 major versions delayed for our SDP and the upgrade process is really getting uncomfortable. Imagine, we are required to go through all versions to reach the latest version. It is like going through: Windows XP -> Windows Vista -> Windows 7 -> WIndows 8 -> Windows 10 Android 4.3 -> Android 4.4 -> Android 5.0 -> Android 6.0 -> Android 7.0 It would have been OK if the upgrade was smooth and flawless but it was not. Pain Points: Long backup hours for DB and FileAttachments - 6+ hrs
SDP Cloud vs SDP On-Premises question
Hi All, I have viewed that there are some difference on SDP cloud and SDP On-Premises. I did not understand the following features why only available in On-Premises and may you elaborate more on the feature: Only available in on-premises: “Request Management: Request sharing with end users and agents” What is the meaning of end-users and agents? Is it the user not in a requester or technician role in SDP?
[Term of the Day]: Big Data Analytics
Term of the Day "Big Data Analytics" Definition — What is Big Data Analytics and why it matters? Big Data analytics is the process of examining large sets of data (called Big Data) to discover patterns and other valuable insights. With today’s technology, Big Data analytics can help organizations to better understand the information contained within the data and will also help identify the data that is most important to the business and future business decisions and disprove existing theories
Negative timespent present for this request
If I go to system error log I see allot of these errors. Yet, the request seems fine. Why?
Can't add POST request for web URL data import
Here is the settings https://drive.google.com/file/d/19-9RjJ6QvU8uJToUbQ5NsbBDawFvSQ2L/view?usp=drivesdk Analytics Plus throws an error when I try to use JSON as the parameter value: {"spec":{"itemsType":"avl_unit","propName":"sys_name","propValueMask":"*","sortType":"sys_name"},"force":1,"flags":1,"from":0,"to":0}
Security advisory regarding unauthenticated product integration vulnerability (CVE-2020-24786)
Hi, We have fixed a critical security issue with the latest version of DataSecurity Plus, build 6033 (Reporter Name - Florian Hauser) . Kindly read the post fully to know more about the issue and how to resolve it. What is the issue? DataSecurity Plus had a vulnerable endpoint that allowed users to integrate their installation with other ManageEngine product installations, bypassing authentication. This could potentially lead to a data leak. Who are all affected? All users of DataSecurity Plus
Integration with in-house application by External Action plugin
Hi, We do have in-house software used for interaction with vendor. Hence, I would like to know if there is any way for us to integrate both system using external action plugin. Look forward for your suggestion/guide on how to.
Why should you automate Active Directory provisioning?
When we have moved on to mobile phones from the traditional wired telephones, why still struggle with the traditional methods when it comes to Active Directory management? Manual user provisioning with native AD tools and scripting can be quite burdensome for IT admins, making it a time-consuming and a risk- prone process. Using these conventional ways of managing Active Directory is like sticking to wired telephones, ignoring the benefits and mobility that cellphones offer. Here is how ADManager
Desktop Central Database Schema
Hi, Can anybody help me in getting the schema, table/View relationship of Desktop Central Database? Thank You Regards Rakesh Mohapatra
Chrome 83.0.4103.61 fixes 38 security flaws
Hello everyone, The latest stable version of the web browser ' Google Chrome ', version 83.0.4103.61, aka Chrome 83, is released for Windows, Mac and Linux. This update contains 38 security fixes and packs a number of new features including enhanced privacy controls, new settings for managing cookie files, a new Safety Check option, support for tab groups, new graphics for web form elements, a new API for detecting barcodes, and a new anti-XSS security feature. Here's a quick glance at the list
Chrome 83.0.4103.61 fixes 38 security flaws
Hello everyone, The latest stable version of the web browser ' Google Chrome ', version 83.0.4103.61, aka Chrome 83, is released for Windows, Mac and Linux. This update contains 38 security fixes and packs a number of new features including enhanced privacy controls, new settings for managing cookie files, a new Safety Check option, support for tab groups, new graphics for web form elements, a new API for detecting barcodes, and a new anti-XSS security feature. Here's a quick glance at the list
Chrome 83.0.4103.61 fixes 38 security flaws
Hello everyone, The latest stable version of the web browser ' Google Chrome ', version 83.0.4103.61, aka Chrome 83, is released for Windows, Mac and Linux. This update contains 38 security fixes and packs a number of new features including enhanced privacy controls, new settings for managing cookie files, a new Safety Check option, support for tab groups, new graphics for web form elements, a new API for detecting barcodes, and a new anti-XSS security feature. Here's a quick glance at the list
SLA countdown in WOListView
Hello, I have configured some SLAs to work in operative hours. If I log in sdp and open the Requests list at midnight, I can see how the countdown decreases in minutes. I wonder if this is only a interface behaviour or really it is counting. I attach a screenshot of the configured SLA (
[Term of the Day]: Mobile App
Term of the Day “Mobile App” Nowadays ticketing tools have come handy as a Mobile App. You can perform almost every activity of a ticketing tool through the Mobile App. The tool is much useful for both end-users and support technicians. A support technician will have a bird's eye view of the tickets with complete details in a single pane. He can also perform other activities like managing IT and non-IT assets, performing RDP's (Remote Desktop Protocol), handling service ticket approvals, organizing
Inlined images do not show up in e-mail
Hello, I have googled but not found any good answers but I guess this is a known bug. Your Version: 10.5 Build 10500 Database: postgres The issue is when we use a fixed solution with images the enduser do not get the images. If I send a email from sd+ with a image pasted into the message it works. The source code using the fixed solution: <img border=0 id="_x0000_i1025" src="/inline_tmp/WorkOrder/18684/1589184836872.png"> The source code using E-mail: <img src="cid:Image15892668230710" orig_width="500"
[SD-87472] Permission Issue creating new support groups
ServiceDesk Plus 11.1 Build 11114 Hello, I'm facing an issue that appears suddenly.... I'm trying to create a new support group but the app starts to show me the following message: "User does not have sufficient privilege". Of course, the user that I'm using have the SDAdmin permission asigned and even the issue persists trying with new test user with the same privilege. I appreciate your help.
adselfserviceplus owa integration
hi. i'm testing adselfserviceplus and i'm trying to integrate with owa i'm at the start, where i need to replace data inside logon.aspx i'm not a coder, and some of the stuff in the manual is unclear maybe someone has a predefined logon.aspx to send me? i don't want to break anything in the original file by pasting wrong data in the wrong place.
Import Multiple Requests Into Project
HI, Is there a way to import multiple requests into a project. I know I can add one at a time from within a request, by clicking 'Associate Project'. But is there a way to import many requests at once?
How to fix the unauthenticated product integration vulnerability
Hello Everyone, We wanted to let you know that a security vulnerability was detected in ADSelfService Plus and we have fixed it. This article explains how you can fix this issue. What is the issue? ADSelfService Plus had a vulnerable endpoint which allowed a user to integrate ADSelfService Plus with any other supported ManageEngine product, bypassing authentication. Which version of ADSelfService Plus is affected? All ADSelfService Plus builds below 5817 are affected. What is the severity level of
ADManager Plus users
Newbie here. Just had this project, to implement ADMP in our environment and create processes around user administration mostly. I find that the ADMP documentation is very heavy on the sales side of things (how ADMP can cut your repetetive admin tasks) but extremely light on the how to side of things. I'm currently trying to figure out the users inside ADMP itself and why, when I modified some users, they got moved into the Direct Users group in ADMP. Every time I search for users or ADMP users
worklog information missing for tasks that aren't associated to Projects, changes, or requests
Greetings. I am new to Analytics plus, so I apologize if this is a silly question. We purchased this to get more reporting out of our ServiceDesk Plus product. I am trying to create reports for the worklogs that my people create. I am noticing that the worklogs that are associated with some tasks are missing. Upon further inspection, I am missing the tasks as well, best I can tell. as an example, I created a new task from the home page within SD+ and added a worklog. I performed a sync to ensure
ADManager Plus security advisory regarding unauthenticated product integration vulnerability (CVE-2020-24786)
Hi, We wanted to let you know that a security vulnerability, CVE-2020-24786, was detected in our product and we have fixed it. Read on to know how you can identify if your ADManager Plus installation is affected, and fix it. This article also lists the steps to protect your installation in case it is not affected. What is the issue? ADManager Plus had a vulnerable endpoint which allowed a user to integrate his/her installation with any other ManageEngine product installation, bypassing authentication.
[Critical] ManageEngine Log360 - Security advisory regarding unauthenticated product integration vulnerability fix
Dear Patron, We would like to inform you that the latest version of Log360, build 5166, fixes a critical security issue. Some versions of Log360 have the unauthenticated change to integration system vulnerability, which was reported on Medium by Florian Hauser. This article explains how you can identify if your Log360 installation (including the add-ons) is affected, and fix it. It also offers the steps to protect your installation even if it is not affected. What is the issue? Log360 had a vulnerable (CVE-2020-24786) endpoint
[Critical] ManageEngine EventLog Analyzer - Security advisory regarding unauthenticated product integration vulnerability.
Dear Patrons, We would like to inform you that the latest version of EventLog Analyzer, build 12136, fixes a critical security issue. Please go ahead and read about the issue and how to fix this issue in your deployment. What is the issue? EventLog Analyzer had a vulnerable endpoint (CVE-2020-24786) that allowed users to integrate their installation with other ManageEngine product installations, bypassing authentication. This could potentially lead to a data leak. Who are all affected? All users
Query Report produces error
I am trying to produce a report using a custom query and am getting an error reported through the MESD query editor. This query runs fine in a query analyser. I am using MYSQL and MESD Plus - MSP v8.1 Build 8106 and I have several other customer queries that run without issue. The query is: select wot.workorderid "Request ID", name "Site", ifnull(first_name, 'Unassigned') "Analyst", case pd.PRIORITYNAME when '1. Critical' then 'Critical' when '2. High' then 'High' when '3. Medium' then 'Medium' when
Time Sheets in Russian language
Service Desk Plus MSP 10.5 10507 Postgres (Windows) Technician Cyrillic names problem: https://drive.google.com/file/d/1L1zof0aUtnalDuyR8Q5UewWxpj8FGH4_/view?usp=drivesdk Translation missing: https://drive.google.com/file/d/15Ws8bs3u7irBq329OWJMmSCK9hJcr3Ja/view?usp=drivesdk Missing time sheets in the approval list: https://drive.google.com/file/d/1Z7sT84lYXzPzwNhGtXl4i5fKjZ9OqmKx/view?usp=drivesdk Please test this feature with Russian Language as it doesn't work properly.
Start mail fetching button doesn't work in Russian Language
Service Desk Plus MSP 10.5 10507 Postgres (Windows)
[Term of the Day]: OAuth
Term of the Day “Open AUTHorization” Definition — What is OAuth? It is a standard that applications can use to provide client applications with “secure delegated access”. It works over HTTPS and authorizes devices, APIs, servers, and applications with access tokens rather than credentials. With OAuth, resource owners can configure separate permissions for each client requesting access to the same resource and modify/revoke access at any point of time. There are two versions of OAuth: OAuth
Azure Sentinel Data Connector
Hi, Would like to see that PMP gets support for Azure Sentinel as a data connector. This can be helpful to get all events with Azure Sentinel allowing us to view dashboards to create and manipulate data to provide a comprehensive overview of all privileged accounts managed by PMP. Regards, Ilias
[DidYouKnow-38] Unable to start ServiceDesk Plus as service
Some of us would have come across a situation, where ServiceDesk Plus works only through CMD prompt by executing the RUN.bat (batch file) and fails to start as service. This situation most likely occurs after application restores or migrating the application to another drive on the same server. The reason behind this issue is, the ServiceDesk Plus service is already registered with an old installation, the server will not allow the same service to get registered again on the same name. We can fix
Issues with API requsts triggers
When I create requests by api, then the trigger for changing requests does not work. But when creating requests manually, everything works well. What to do?
How to disable technician that deported without remove history and worklogs
Hi, Some technicians in my organization after one or two years deported or dismissed. When I delete technicians, all requests that assigned to this technician move to unassigned. It's very bad. How to disable these technicians that deported without remove their request history and worklogs? What should I do? Do you have any workaround?
How to identify and mitigate the unauthenticated product integration vulnerability.
Some versions of ADAudit Plus have the unauthenticated change to integration system vulnerability. This article explains how you can identify if your ADAudit Plus installation is affected, and fix it. It also offers the mitigation steps to protect your installation in case it is not affected. What is the issue? ADAudit Plus had a vulnerable endpoint which allowed a user to integrate ADAudit Plus with any other supported ManageEngine product, bypassing authentication. This could lead to a data
Page Script - Hide Fields in Assets
I have a large Phone Inventory that is currently managed via spreadsheet. There are dozen's of columns full of information. If this information were to be migrated to ServiceDesk, we would need to create dozen's of Additional Asset Fields to match the columns. These fields ONLY apply to our phones and nothing else. But because these fields would show up on every asset we have, we did not put them into ServiceDesk since it would clutter up every asset page we look at. Is there a way to have these
Set AD Authentication to Default?
is there an option to set AD Authentication to the default when users navigate to the login page?
Hide mobile number selection stage when one mobile number is set
Hi, I need to decrease stage of Password Reset. I wanna to hide mobile number selection stage. What should I do? Thanks for helping
ADSelfService Plus 5815 released with an important security fix
Hello Everyone, We have released a new build of ADSelfService Plus, 5815, which fixes a security vulnerability. Issue Fix: Security fix to ensure ADSelfService Plus is immune to unauthenticated remote code execution (RCE) vulnerability, which was reported by Pieter through our bug bounty program. [ CVE-2020-11518 ] New to ADSelfService Plus? Download the fully functional 30-day free trial now. Regards, ADSelfService Plus Team Toll Free: +1-84-245-1104 Direct: +1-408-916-9890 Email: support@adselfserviceplus.com
ESM question
Hi How does ESM handle an incoming email request to two different ESM groups? If an email goes to H.R and Facilities is CC'd - do both groups know about each others requests? Is a request created for both groups? Does H.R even know that Facislities also got the same request.
Exchange Reporter Plus build 5510 released with enhancements and issue fixes
Hello Everyone! We have released a new build of Exchange Reporter Plus, 5510. This release features security enhancements and bug fixes. Enhancement: Users can now use LDAPS to secure all communications between Exchange Reporter Plus and Active Directory. Public Folder Replicas report generation speed has been enhanced. Issue Fixes: The CVE-2020-24786 vulnerability, which allowed unauthenticated changes to the integration system's configuration, as reported by Florian Hauser, has been fixed. Issue
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