[SD-85828] Second HR Instance takes outgoing mail settings from first IT instance
We have a following problem just created second instance - HR. When create new ticket in this instance every notification rules takes from first IT instance. Outgoing mail for IT instance is helpdesk@... for HR instance is hrhelpdesk@... , when created new ticket in HR instance send mail to technician for IT ins with notification rules in IT ins.
How to expand "Show More" automatically on multi-line fields?
Hello I have created a custom field to contain multiple lines, but when the technician views the issue, the text is truncated and a "show more" link is shown. How can I change the setting for the field to always show the data? Or how can I automatically expand the content of the field when viewing the request? Thanks!
FAILURE :Request cannot be completed. Please fill the following fields -Impact
I am getting the following error when trying to close tickets, I have attached our resolution rules. FAILURE :Request cannot be completed. Please fill the following fields -Impact
How to change subject of Admin Alarm emails
Hi support, I'm running a Applications Manager - Enterprise version with multiple Managed servers and 1 Admin server. Now when a Managed server goes Down , i receive an automated e-mail message with this subject: " (Admin) Alarm from the Applications Manager " How do i change this subject of this automated e-mail for alle managed servers ? I only want to add three letters before the (Admin) in the subject.. How do i do this?
Issue with query reports after upgrade to biuld 11108
we are having issue with query reports, after upgrade from build 9330 to 11108 the already configured query reports stopped working. Our lot of work is dependent of these query reports and the reports are configured in daily scheduled for management decisions. Now our management is asking for daily reports and we are not having any fix/resolution of this issue from service desk support. we are really stuck!!!
configuration field value in problem templates
Hi i am not getting any option to configure problem template field in in template and form section only two option is showing that is incident form rule service form rule there is nothing like problem form rule so how to to configuration on problem field variables or change field variables ....
Email notifications - Variables for Survey link and New Note
Hello Guys, Product: Service Desk Plus 11.1 Do you know if exists any variable to insert in Mail Notification for: New note Survey Link I already know that survey link works in independent email config but we would like to add the link inside the resolution notification. In the case of New note, for us is important to notificate to requester anytime New Note is inserted to request. Regards.
windows to linux ubuntu
our organization planing to change our windows pc to ubuntu linux os, we currently using desktop central for our windows pcs ma i need to know different between linux and windows features its mean wich features are working in windows and not with linux..
MySQL Monitor - Performance Tab
Hello, I have a MySQL monitor on MariaDB (v10.4 on my test environnement) and I can't get any information in the Performance Tab. I followed all prerequistes available in documentation but I can't figure out what i'm missing. Can you explain where the informations that should be shown in this tab are from? And if there is more pre-requisites needed? Thank you in advance for your help
Script required for auto population of resolution
Hi, I need a script for a service template in form and field rules which can put word "resolved" automatically when the request status is set to resolved. our build is 11108
[SDF-46395] Auto Assign based on First Response
Hello - We don't use business rules for ticket assignment. Previously, we used Spiceworks, and the ticket was assigned to the first tech that responded to the ticket. We'd like similar functionality. Is there any way to achieve this same goal?
[SDF-23740] WebHook Support in SDP
Hi, Today, I see your WebHook feature in SDP MSP (custom trigger section) and so happy about this feature. I think this feature is very important and useful in SDP. Please add this feature for SDP in next release. Thanks for listening
REST API with client certificate
Hi all, Hope you're doing well these days. Question regarding the REST API of PMP, I am already familiar with the three API flavors in PMP. My question is if we could configure the REST API with client certificate for an API user in stead of auth token. If yes, how do we need to configure this to get it working? Regards, Ilias.
[DidYouKnow-33] Initiate a quick chat from request collaboration
As you all may know, the Request collaboration feature was released with the build 9220 to overcome various hassles. Few are listed below, When multiple Technicians work on the same request in parallel, the changes(s) made by each of them are not known to one another. Such as, #The same request might be assigned to different technicians #Multiple responses might be sent for the same request by different technicians #Modifications made on a request and so on. As an enhancement to the request collaboration,
Profiles not upgrading and some are not even downloading after days
Is anyone having issues with profiles not loading or updating when tablets come online? I have some that are waiting days and still nothing? Also randomly, old deleted restrictions suddenly appear on the tablets and today, a message come up o one to install Microsoft teams and It isn't even provisioned on the tablets! Do I need to change some settings? I have followed all the tutorials
[ForYourInformation -32] Automation to delete workstation/server or move to Disposed/Expired state
In ServiceDesk Plus you can manage all your IT and Non-IT assets, the tool can also handle, software asset management, software metering, software compliance, multiple methods of scanning assets(which includes automatic scan), barcode scans and much more.. click here to more details. Usage of any application over a period of time will have a proportional increase in data and content, which can cause a lag in the application performance. Clearing out unnecessary content ( like assets) is essential
How to enable Advanced Analytics shortcut menu for some technicians
Hi, How to enable Advanced Analytics shortcut menu for some technicians: Thanks for helping
Remote Access Plus for remote work
Due to the recent outbreak of COVID-19, most global enterprises are adopting work from home policies. Organizations may extend their remote work operations well into the future to keep their employees safe. This is the new normal for IT administrators, who now have to work around the clock to monitor all of their enterprise’s endpoints remotely. The go-to solution for IT technicians is ManageEngine Remote Access Plus, which can help you adapt to remote work culture. Benefits of having this remote
(APM API) Where to find "hostid" for create custom monitor?
According to the guide in AddMonitor APIs - Custom Monitors https://www.manageengine.com/products/applications_manager/help/custom-monitors.html If my target is a remote server which already *discover* (by OpManager). I can provide the "hostid" value of that server for the parameter of "choosehost". The support of Manageengine also told me the parameter of "username" and "password" can be skip too if I provide the credential ID. As there is no example for this scenario. How can I achieve that ? 1.
***Absence notification for the entire ServiceDesk***
Hi, If no incidents or tickets are processed over a period of time and the requester is only supposed to receive a notification (Absence notification), what should you set? I do not mean one absence per technician, but for the complete service desk, for all incoming inquiries. many thanks
Linh vào nhà cái W88 mới nhất ko bị chặn
link vào w88 là một trong những nhà cái cá độ bóng đá, casino trực tuyến uy tín nhất tại Việt Nam. Tuy nhiên, trong một số tình trạng link vào W88 thường xuyên ko tróc nã cập được, điều này tác động không tốt đến giai đoạn tham dự các trò chơi tại nhà cái này. Tiếp sau đây W88 sẽ tổng hợp danh sách link vào W88 mới nhất bằng điện thoại, máy tính và hướng dẫn anh em cách vào W88 lúc bị chặn. Link vào W88 mới nhất W88 là một trong những nhà cái uy tín với đa dạng trò chơi hấp dẫn như: cá cược thể thao,
CustomScripts.js not load in 11105
Hi, In SDP v11010, I write script for all my SDP in '/custom/scripts/CustomScripts.js', but now this file not load. I need to load this file. I write custom script in this file. Please resolve it? Thanks for helping
Version above .479
If support asks you to install a higher version of .479...DON'T DO IT...They are NOT stable. GUI is much slower and Configurations NO LONGER Work
Service Desk receives letters, but does not create an requests
Hello. There was a problem. Service Desk receives letters, but does not create an requests. With respect. Igor Stepanenko.
Integration between MSP and Application Manager
Is there an integration between these two products? I do not see it (Application Manager) listed under the integrations in MSP. If there is an integration where can I get some information about how to set this up and the capabilities of the integration.
Management console from internet
I was hoping to access my DC management console from the internet. I DO have a secure gateway server setup and have remote clients processing with no problems. My question is, when I try to go to https://mypublicdnsaddress:8443 (which I have validate is visible to the world), all I get is a white screen. Have I missed something or is this not the way Secure Gateway was intended? If that is the case, is there another way to securely expose my portal to have remote managment console access? SECURELY
Change default SD+ font
Hello to all, are there any way to change default SD+ font? Thanks in advance
Distinction between Business Service and IT Service
Hi, Can you please explain the difference between Business Service and IT Service as it's implemented in SDP? Thanks! /René
Asset Scan Failed
This pc is active and can I remote to it. But, when I do asset scan, it failed every time. Please see attachment.
[Reports] view ticket time from queue to queue to completion
Hello, I am looking to get the times in a report for each ticket that going from each group to group then total for in each queue then the total time the ticket was open. I have tried to do this with the report builder but I am stuck. Will this need a custom query? If so and can you help create one for me please?
Failed Windows Logons from computername$$
We are seeing failed logons of Type 3 from almost every computer typical failed logons - one computer of MANY I'd very much like to get rid of these items but haven't figured out what caused them. The name of the local computer in this case is: BREAKROOM and, apparently, that's where the computername of BREAKROMM$$ comes from. There is no physical "remote device" then - in that context. Also, I note that a large percentage of these failed logons are happening just after 12 noon. Not all but most.
[SD-82112] SDP - Error attach file
Hi team! When a request is created or edited and you want to attach a file to a request or in the resolution of a request, we receive an error message. SDP 10.5 build 10512
Service Catalogy
Hello, Can i delete Service Catalogy ? Or deactivate it (not to be active when i'm creating new ticket). Thank you
Cannot Add IMAPS Mail Server to Service Desk Plus
I checked the KB and tried to follow the steps to download the cert generation file, but when I try to extract the .tar.gz file in both Linux and Windows, I get errors that it is an invalid file format.
WFH Essentials for managing and securing remote workforce
As most of the organizations are now forced to adopt Remote Work culture, managing and securing endpoints can be an amplified challenge. To help you ensure business continuity as your organization transitions to remote work our ManageEngine seasoned experts will be offering a 3-week webinar series to help you navigate through all the endpoint management and security challenges that IT teams are currently facing. By the end of the series, you will have a complete understanding of: All the challenges
O/S Imaging stopped working
We've been successfully imaging computers for several months. Now it has just stopped working altogether.
Asset Management
Hi, I've got a question, i want to manage all my licenses off my windows servers. Is it possible to add them to MDM? So I can use asset manager to search for software and licenses ? And if so, how can i achieve this? Thanks in advance, Yorick
Certificate distribution
Is it possible to distribute certificates using Desktop Cental to Mac computers? Thanks
SDP User Introduction
Has anyone drafted any documentation to be shared with users introducing SDP and the basics of how they can use the product. I figured I would ask the group before starting from scratch to develop my own. BG
Where do download from content management go?
Hi, I have sent documents through content management to managed devices. I open the ME MDM app and can see them in content catalog. However, when I download them through Content Catalog, I can't find them on the device. They don't got to My Files or to One drive or Drive, depending on what file storage has been loaded to the machine. They are all Samsung Galaxy Tab A's. Help! Where did the files go?
Next Page