Puplic FQND
How can i change the Puplic FQDN from the MDM-Server. There ist my IP in it
REST API PMP Managing Resource Groups
Hi, Do we have any REST API call to manage resource groups in PMP? We have API to create resource group but we don't have any API function to edit the groups. Regards, Khirthana
Upgrade DataSecurity Plus to build 6013 to fix security issues
Hello All, We have fixed the Remote Code Execution and authentication bypass vulnerabilities reported by Sahil Dhar (xen1thlabs). If your current build is between 6000 and 6012, please upgrade the product immediately to the build 6013 to ensure that DataSecurity Plus continues to run safely and efficiently. To Upgrade: Download Service Pack Apologies for the inconvenience caused. Security is our foremost priority. We will strive to maintain the
ServiceNow Integration Features
Hello, We are now using Desktop Central Enterprise for asset management, patching, remote access, etc. We already have ServiceNow and I've been tasked with looking into integrations. It seems we can sync asset data from Desktop Central to ServiceNow. But, is it possible to automatically create CIs in ServiceNow with it? For example, if I install a Desktop Central agent on a computer, can it create the workstation for us in ServiceNow with the asset data? Or, does the object have to already exist,
Error Upgrade SDP from version 10 to 10.5
Hi team I've updated SDP from 9.3 b9329 to 10.0 b10000 without problems. But with the last update, from 10000 to 10500 is not possible to finish the update. The upgrade manager close suddently few seconds later. Attached you can find logs. I'll appreciate your help.
REST API manage Resource Groups
Is there REST API support for managing Resource Groups, in Password Manager Pro Enterprise? I don't see it in the documentation, but I think I found some requests for this posted a few years ago and responses about it being on a product road map back then. I hope the road map ended up happening. Thank you, Eric Kiersky
Jira + Servicedesk Plus integration (third party connectors)
Hello, I am aware as of the last few updates, Servicedesk Plus has been able to "integrate" Jira. However we wanted to have deeper integration. Does anyone have experience with the several third party connectors that integrate Jira and SDP? They boast total integration with all the SDP modules, comments, tasks, etc.
IT analytics in 90 seconds: Identify the most profitable service groups using Gross Group Revenue
Focus on the service groups generating higher revenue among your customer accounts using the Gross Group Revenue report in Analytics Plus. If you're not already using Analytics Plus, download your free, 30-day trial here:
LetsEncrypt with SD
Hi, everyone, who faced problem with making SD more safe with letsencrypt :) At 18365 attempt i've made it with my system, however, it would be helpful for other. So: 1. Obtain your .pem file (already with information of your domain name encrypted inside) and split it into .crt, .key, .csr and ca-crt.crt files 2. Copy https://letsencrypt.org/certs/trustid-x3-root.pem.txt and paste it inside the trustid-x3-root.pemfile you should create to 3. Download XCA https://sourceforge.net/projects/xca/ software
ADSelfService Plus 5810 Release
Hello folks! We are delighted to announce the release of 5809. Issue Fixed : Issue in AltGr key usage in the GINA login agent when ADSelfService Plus' end-user portal is configured in non-english display settings. New to ADSelfService Plus? Download the fully functional 30-day free trial now. Regards, ADSelfService Plus Team Toll Free: +1-84-245-1104 Direct: +1-408-916-9890 Email: support@adselfserviceplus.com
Question to all PMP users "Linux Typing Delay"
I have a question for all users using PMP to access a Linux. Is anyone else having a delay when typing in a Linux Terminal? When I use PMP for Windows I have no delay at all. There's a short delay that can really mess up something when typing alot. Just wondering if it's just me or if you did have this issue how did you fix it? Thank you
LetsEncrypt - Built in support
Hi guys, Is there any plans to release a built in tool to issue a Lets Encrypt TLS / SSL cert to your ServiceDesk platform? With LetsEncrypt issuing free certs, I think it's a great opportunity to build in native support to the ServiceDesk Plus product. Would make it alot easier for us helpdesk staff, and I gotta admit that I find the current process pretty laborious. Many thanks, Andy
Shortcut creation problem
We are trying to create a few shortcuts to files and sites on users desktops and running into a problem. Under "Shortcut User" or "Shortcut Computer", when I go to "Target Application" and "Browse" I get an error whenever I click on a network. It says "The network cannot be reached" even though we are connected and have all our machines visible and working otherwise. Are there any troubleshooting steps to see why we would be getting this message? I don't get any type of connectivity error anywhere
Restrict access to specific Admin functions in SDP
Hi, I would like a technician to have access to review and where necessary update incident templates and service catalogue templates without any further admin privileges, is this possible? Any changes that they would like to do, could these be 'approved' by a SD admin before they are published also?
Uploading a Dependancy file fails
I am trying to upload a dependacy file .exe 200MB and it fails. "Network Error" Tried other exe files and they get uploaded ok. This one in particular fails. Any ideas? is it the size? is it too big?
Login form
Hello! When i uncheck "Enable Domain dropdown during login " in advanced security settings Login Form changing and get 2 type of autentifications Local (by default) and AD. How could i change this and set AD autentification by default?
[Blog] Do you think Change management is important? Why or why not?
Change management is an imperative ITIL process as it helps organizations foresee the benefits even before implementation. This process is responsible for assessing overall impacts, planning, and approvals for the implementation of changes and ensuring minimal disruptions during the transition. Lately, organizations see change management plays an important role during the implementation of new technology. Change management has become a formal way of communicating with their users to tell them why
Remote Password Reset Linux
Dear Community, we would like configure the Remote Password Reset for Linux with a user and password stored in PasswortManager. What must we do, so we can choose the resource stored in Password manager. I can only find domains! What we do: - I go to groups - select the group for wich i would like to configure the Remote Password reset - Klick on "Bulk Configuration" -> "Configure Remote Password Reset" - Choose Linux on the left side - Choose "Enable remote login for account associated with" -> "other
Custom Trigger for Multi-Select Field
I've hit a wall and need some suggestions. I have a Multi-Select field on my On Boarding form that has a list of all our different applications available to our users. I have Field and Form rules in place that filter this field so it only shows apps that apply to the department that is currently selected. Some of these apps require a notification to be sent to an individual in a department. That way this person knows that a new person needs to be provided access to the required application. These
Query report to check on Bitlocker status
We are trying to run a report to pull the Bitlocker status off all workstations in Manageengine. I found a similar ask from a few years ago on these forums but the query doesnt seem to work for my. I get a database error 'invcomputer" not valid. Is there a newer query that would accomplish this or somewhere I may be able to fix our issue if the old query should still work.
[DidYouKnow-32] Pending request count can be considered as an important KPI
The measure of time taken for tickets in Pending Status can be a perfect KPI in an IT Service Desk operations, let see how? In a Helpdesk environment, tickets are handled in 2 different ways. We expect tickets raised by the users to get resolved in the first interaction, in reality, most of them require back and forth conversations, between support tech and the user for various reasons. These ticket needs more attention and will be handled with different tickets status (on-hold, waiting for approval,
Backup to Network Share
I'm having trouble backing up SDP to a network location. I keep getting access denied errors. Does anyone know which account needs access and which permissions are needed? I have given servername$ full control permissions on the backup folder security settings but no luck. I found this link: https://pitstop.manageengine.com/portal/kb/articles/how-do-i-schedule-a-backup-over-a-network-share. But it doesn't specify which account needs access. I also found this link: https://pitstop.manageengine.com/portal/community/topic/backup-to-network-share-in-sdp-7-6-0.
Powershell custom script not displaying fail/success message
I have a script to assign tasks to the job owner which works however I'm trying to get the task details completed successfully pop-up to display after each task owner . I've tried all the variations I can find in the documentation but none seem to work. I've tried, $taskData $taskData.response_status.status $taskData.response_status.messages[0].message also tried all of these preceded by write-host and all produce the correct output when run through powershell but nothing is displayed when through
Custom Trigger to Share with Requester(s)
I'm looking for a way to share a ticket with a set of requestors whenever a particular ticket Category is selected. I'm thinking this should be possible with Custom Triggers, but don't know enough to go about coding one. Has anyone done something along these lines and would be willing to share how you went about it? Many thanks!
Report showing incoming and resolved ticket trend.
Hi, I would like to create a report on incoming and resolved ticket trend. I do manage to generate the chart but the data displayed is incorrect. I have attached the chart below: As you can see, the value for both incoming and resolved ticket are the same for every month except Feb 2020. This is due to null data present in the table. Set that aside, supposedly the data for both incoming and resolved ticket are not the same. For example, the value for incoming ticket for Feb 2019 is 39 and the value
All Windows versions compromised due to critical Zero-day vulnerabilities
Hello folks, Two critical zero-day vulnerabilities have been discovered in Windows Adobe Type Manager Library. Both these vulnerabilities are unpatched and allows attackers to take remote control of the systems affected (Remote Code Execution vulnerability). As of now, the attacks are not widespread and only limited targeted systems are hit. Versions affected All versions of the Windows Operating system is susceptible to attacks including Windows version 10, 8.1, 7, and Server 2008, 2012, 2016,
All Windows versions compromised due to critical Zero-day vulnerabilities
Hello folks, Two critical zero-day vulnerabilities have been discovered in Windows Adobe Type Manager Library. Both these vulnerabilities are unpatched and allows attackers to take remote control of the systems affected (Remote Code Execution vulnerability). As of now, the attacks are not widespread and only limited targeted systems are hit. Versions affected All versions of the Windows Operating system is susceptible to attacks including Windows version 10, 8.1, 7, and Server 2008, 2012, 2016,
How can I forbid the automatic addition of new servers to the Inventory?
Hi there, I am looking for a way to prohibit ManageEngine from automatically adding new servers to the inventory. Our company excluded all servers (or the server network address range) from the scheduled scan because we host many virtual servers that we don't want to include in the ME inventory. Each time the server network is scanned by the scheduled scan, they are added again. For this reason we have completely excluded the server network as a temporary workaround. For workstations, you will find
Upgrade DataSecurity Plus to the build 6013 to fix security issues
Hello All, We have fixed the Remote Code Execution (Remote Code Execution (CVE-2020-11531) and Authentication ByPass (CVE-2020-11532) vulnerabilities reported by Sahil Dhar (Xen1thlabs) in our build 6013. If your current build is between 6000 and 6012, please upgrade the product to the build 6013 to ensure that DataSecurity Plus continues to run safely and efficiently. To Upgrade: Download the Service Pack Apologies for
Form/Field Rule not executing custom script on submit
Has anyone run into this? I have a custom script that I've written to set the description to a series of variables pulled from field values in the Service Catalog. The script itself works fine when I edit the request. I currently have it defined under Field and Form Rules as a "On Form Submit" with no conditions and set to execute on create/edit. When the request is submitted, the values are not populated but when I execute an edit as a technician, the description gets set with all the values. Any
Opening up ManageEngine's Secure Remote Access Toolkit to the World
Hi All, Due to the rapid outspread of COVID-19, Zoho Corporation (including all three brands: Zoho, ManageEngine, and WebNMS) has decided to switch its entire workforce to a remote work model. Until this global crisis has been brought under control, the majority of our 8,000+ employees residing in over 10 countries will be working from home. We're able to make this shift seamlessly only with the help of our Zoho suite of apps for remote collaboration, as well as the ManageEngine solutions for
Opening up ManageEngine's Secure Remote Access Toolkit to the World
Hi All, Due to the rapid outspread of COVID-19, Zoho Corporation (including all three brands: Zoho, ManageEngine, and WebNMS) has decided to switch its entire workforce to a remote work model. Until this global crisis has been brought under control, the majority of our 8,000+ employees residing in over 10 countries will be working from home. We're able to make this shift seamlessly only with the help of our Zoho suite of apps for remote collaboration, as well as the ManageEngine solutions for
Opening up ManageEngine's Secure Remote Access Toolkit to the World
Hi All, Due to the rapid outspread of COVID-19, Zoho Corporation (including all three brands: Zoho, ManageEngine, and WebNMS) has decided to switch its entire workforce to a remote work model. Until this global crisis has been brought under control, the majority of our 8,000+ employees residing in over 10 countries will be working from home. We're able to make this shift seamlessly only with the help of our Zoho suite of apps for remote collaboration, as well as the ManageEngine solutions for
Opening up ManageEngine's Secure Remote Access Toolkit to the World
Hi All, Due to the rapid outspread of COVID-19, Zoho Corporation (including all three brands: Zoho, ManageEngine, and WebNMS) has decided to switch its entire workforce to a remote work model. Until this global crisis has been brought under control, the majority of our 8,000+ employees residing in over 10 countries will be working from home. We're able to make this shift seamlessly only with the help of our Zoho suite of apps for remote collaboration, as well as the ManageEngine solutions for
Best virtual server management practices for exceptional IT operations
IT teams have a hard time handling zombie VMs, host hardware configuration backups, CPU resource allocation, and memory utilization. So we came up with practical, tried-and-true guidelines for impeccable virtual server management. This ebook sheds light on: Virtual server monitoring and management cycle 10 tried-and-true virtual server monitoring best practices How to choose a suitable virtual server monitoring tool Read more: https://https://www.manageengine.com/network-monitoring/server-virtualization-management-best-practices.html
[SDF-55671] "Resolved" requests aren't reopened after the Requester response
have this problem after update to ver 11106 and 11107 also. options in Self-service portal doesn't work When the requester replies through E-mail / Portal to the closed requests. Perform the following: ReOpen the request always. Reopen the same request within days from closed time. Else, create as a new request. Append the reply as conversation to the request and notify technician. Create as a new request. 3 options does not open a request the last one add note to closed request that "the new request
Custom Script for CC notification
Hi Is it possible to get a custom script made that I could use in the step for custom trigger? I would like for it to include in the notification ALL tickets that were created when an email is received with a different support group in the CC (or the TO field). Currently I can get the custom trigger to send me a notification whenever two or more teams are on the CC email...but it does not show the other request number. Thanks
Get reports and manage permissions at a granular level now using SharePoint Manager Plus!
Using SharePoint Manager Plus you can now: Generate reports on lists, list items and their specific permissions. Manage permissions at the list item level. Want to know more about this? We'll be more than happy to help. Write to us at support@sharepointmanagerplus.com
Attaching Documentation
Hi I was wondering what other do about attaching documents to Assets, if a document is attached there is no issue control available so the documentation can very quickly become out of date, I would prefer to put hyperlinks to a document store where documents can be held and updated has anybody done this any ideas for adding hyperlinks and where would be good to see what others have done
ESM Licenses
I'm a free standard user of ServiceDesk Plus. Tool I love and recommend to everyone related to ITSM. I just created a new instance in a ServiceDesk Plus v11 and I tried to apply a free standard license. How this works? I can't have 2 free standard licenses in the same ServiceDesk Plus installation? I could install 2 SDP in the same server, I just wonder how it works. Do I need a ESM license? is it for free too? I'm freelancer so I don't have more technicians and probably i will never have them.
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