ESM question
Hi How does ESM handle an incoming email request to two different ESM groups? If an email goes to H.R and Facilities is CC'd - do both groups know about each others requests? Is a request created for both groups? Does H.R even know that Facislities also got the same request.
Exchange Reporter Plus build 5510 released with enhancements and issue fixes
Hello Everyone! We have released a new build of Exchange Reporter Plus, 5510. This release features security enhancements and bug fixes. Enhancement: Users can now use LDAPS to secure all communications between Exchange Reporter Plus and Active Directory. Public Folder Replicas report generation speed has been enhanced. Issue Fixes: The CVE-2020-24786 vulnerability, which allowed unauthenticated changes to the integration system's configuration, as reported by Florian Hauser, has been fixed. Issue
[Tips & Tricks] Guide to manage your asset license and Inventory tracking
Tracking IT or Non-IT assets becomes a task for the IT admin. We end up switching tabs and applications in and out to go through our existing inventory. Being an IT Admin with ServiceDesk Plus have you ever wondered what's eating up the license? Follow this trick to save up some license counts. Steps : Visit the Dashboard and click on the "Asset" tab. Click on "View all" for an asset summary. Once on the summary page, asset count will be highlighted, also Non-IT assets with ServiceDesk Plus has no
[Term of the Day]: SSL
Term of the Day “Secure Socket Layer” Definition — What is SSL? SSL stands for "Secure Socket Layer" It is a standard technology that encrypts communication between users and a website, SSL is required to run any web application on Https. The technology has a hidden layer of encryption that safeguards any sensitive data (like password, credit card information, or any online transaction, etc..) that's transferred between two systems. Even though TLS (Transport Layer Security) is the cryptographic
adding new / existing resources to groups via API
When creating users via the WUI, you can specify the 'group name' it belongs to. However, the API doesn't seem to have this option. It would also be nice for the output of resources returned form a PMP server via the API to show what group the resource belongs to.
PAM360 - Security Hotfix Release - 4501
Hi, PAM360 4501 has been released and is now available for download. This release comes with an important and most awaited security fix. Please see our Release Notes to learn in detail about the same. How to Upgrade to Build 4501? If you are an existing customer of PAM360, download the upgrade pack from the following page: https://www.manageengine.com/privileged-access-management/upgradepack.html IMPORTANT NOTE: Please save a copy of the entire PAM360 installation folder in a local folder. This
ADSelfService Plus 5817 released with an important security fix
Hello Everyone, We have released a new build of ADSelfService Plus, 5817, which fixes a security vulnerability. Issues Fixed : Fixed a vulnerability which allowed a user to enable integration with other supported ManageEngine products bypassing authentication [CVE-2020-24786] , which was reported by Florian Hauser. Issue in using Push Notification authentication for logging into ADSelfService Plus when TFA is enabled. How to update? A service pack for this build will be released soon. Stay tuned.
Password Manager Pro - Security Hotfix Release - 10406
Hi, Password Manager Pro 10406 has been released and is now available for download. This release comes with an important and most awaited security fix. For more details, please see our Release Notes. How to Upgrade to Build 10406? If you are an existing customer of Password Manager Pro, download the upgrade pack from the following page https://www.manageengine.com/products/passwordmanagerpro/upgradepack.html IMPORTANT NOTE: Please save a copy of the entire Password Manager Pro installation folder
Issue resetting user passwords for Local Authentication - SDP sending wrong password
In my environment (v11110), I have a mix of AD Users and Local Authentication. I have set my Local Authentication password set to Random Password under ESM - Active Directory. If I use the Reset Password for a User, the system requires me to specify a password. When the user receives the email with their self-service login details, it gives them a different password. How do I get the system to send the correct password for resets?
Service Desk Toolbar Logo
With the Navigation pane at the top of the screen, in the old UI my true company logo used to appear, in the new beta UI it is just block letters of the logo, and not the actual log, is there a way to show the actual logo? If I click on the hamburger/tictactoe board to the right of the current logo, when that opens it shows my actual logo, and that is what I would like to appear in the Navigation pane instead.
Assets in tickets
Hi all, Our servicedesk lists assets automatically within tickets based on what i think is the user raising the request, is there any method of changing these assets related to the user so it doesn't link tickets to things like docking stations but rather the pc they are logged into? thanks, Andrew
servicio servicedesk no inicia después de restauración
Buenas tardes: Traté de actualizar mi servicesdesk de la versión 11110 a la 11114 pero tuve un problema con la actualización, hice el proceso de restauración con el backup que toma antes del proceso de actualización con los pasos de este link:https://www.manageengine.com/products/service-desk/upgradefailure.html, pero al finalizar la restauración el servicio de servicedesk de windows no inicia, ejecuto el ícono en el escritorio y desde los servicios de windows y no inicia, no obstante, ejecuto el
Define Several incoming Email
Hi, How can Define Several incoming Email? We have 2 email account to get ticket (support & warranty) and how I can add multi Email for get request by emails?
query reports error log
Where the errors from query reports are stored? So many times I run the query with no result and no error and I can't debug the query.
How do you properly pass script arguments?
It's unclear to me how to type arguments so they pass to the script properly. Let's take the DeleteUnusedLocalProfiles.ps1 script you provide in the Script Repository Templates. It says Script Arguments: "<No. of days not used>" When I type the number of days, do I type 30 or "30" or "<30>" ? Thanks.
PMP (Premium Edition) 10.4.0 - Windows server 2016 - Machine is shutting down
Hi, i faced a problem with an unknown shutting down on my PM server wrapper.log : STATUS | wrapper | 2020/05/17 06:19:19 | Machine is shutting down. INFO | jvm 1 | 2020/05/17 06:19:21 | System going to Shutdown --- received process interrupt INFO | jvm 1 | 2020/05/17 06:19:21 | Shutting down the JVM now! INFO | jvm 1 | 2020/05/17 06:19:21 | Stopping Services [02:00:34:029]|[05-17-2020]|[com.adventnet.taskengine.backup.DbBackupTask]|[INFO]|[133]: Exiting doCleanup(props) :: {backup.failure.policy=5,
How to fix the unauthenticated product integration vulnerability
Hello Everyone, We wanted to let you know that a security vulnerability was detected in Exchange Reporter Plus and we have fixed it. This article explains how you can fix this issue. What is the issue? Exchange Reporter Plus had a vulnerable endpoint which allowed a user to integrate Exchange Reporter Plus with any other supported ManageEngine product, bypassing authentication. This could lead to data leak. Which version of Exchange Reporter Plus is affected? All Exchange Reporter Plus builds below
How to fix the unauthenticated product integration vulnerability
Hello Everyone, We wanted to let you know that a security vulnerability was detected in AD360 and we have fixed it. This article explains how you can fix this issue. What is the issue? AD360 had a vulnerable endpoint which allowed a user to integrate AD360 with any other supported ManageEngine product, bypassing authentication. This could lead to data leak. Which version of AD360 is affected? All AD360 builds below 4228 are affected. What is the severity level of the vulnerability? This is a critical
AD360 build 4228 released with some enhancements and an important vulnerability fix
Hello Everyone, We have released a new build of AD360—4228. This release features enhancements and a fix to a security vulnerability. Enhancement: Some built-in third-party applications used by AD360 have been updated: jQuery has been updated to v3.4.1 from v1.8.1. Jespa jar has been updated to 1.2.2 from 1.1.19. Issues fixed: Fixed a vulnerability which allowed a user to enable integration with other supported ManageEngine products bypassing authentication [CVE-2020-24786]. Some minor issues have
How to identify and mitigate the unauthenticated product integration vulnerability?
Some versions of RecoveryManager Plus have the unauthenticated change to integration system vulnerability (CVE-2020-24786) as reported by Florian Hauser. This article explains how you can identify if your RecoveryManager Plus installation is affected, and fix it. What is the issue? RecoveryManager Plus had a vulnerable endpoint which allowed a user to integrate RecoveryManager Plus with any other supported ManageEngine product, bypassing authentication. This could lead to data leak. Which version
Is it possible to set who can edit scripts in the Script Repository?
Hello, I am wondering is it possible to set up permissions where a user could access the script repository and execute scripts but cannot edit the scripts in the repository. Right now we have it set up where our technicians can execute them and edit the scripts, we would only like them to be able to execute them. We have tried changing some roles/editing some roles so that Configurations is in Read Only but this removes access to the repository. Any help would be much appreciated with this Thank
ELA - No data available
Hello, I have some widgets that produce data but there are others that do not, such as Traffic Trend, Alerts Count overview, top websites Accessed. Can someone help me understand why these widgets don't produce results, but others do?
How to identify and mitigate the unauthenticated product integration vulnerability?
Some versions of O365 Manager Plus have the unauthenticated change to integration system vulnerability. This article explains how you can identify if your O365 Manager Plus installation is affected, and fix it. It also offers the mitigation steps to protect your installation in case it is not affected. What is the issue? O365 Manager Plus had a vulnerable endpoint which allowed a user to integrate O365 Manager Plus with any other supported ManageEngine product, bypassing authentication. This could
O365 Manager Plus build 4334 released with some important bug fixes
Hello Everyone, We have released a new build of O365 Manager Plus, 4334, which fixes a security vulnerability and other issues. Issues fixed: Fixed a vulnerability which allowed a user to enable integration with other supported ManageEngine products bypassing authentication. Issue in updating passwords for the tenants configured with app password. Issue in generating Mailbox Usage, OneDrive for Business Usage, Group Usage, and some other reports have been fixed. Date mismatch issue between certain
Find computer that user has logged on to
Hi, I occasionally have a requirement to where I need to find the computers that an AD user has logged in to. This is because often a user will say "I need help with my computer" but will not include the name of the computer in their request. Is there a way I can provide the username and have AD give me a report of the computers that username has been found on? Many thanks!
[Term of the Day]: Continual Service Improvement
Term of the Day “Continual Sevice Improvement” Definition — What is CSI and it's objective? Continual Service Improvement (CSI) is a metrics-driven approach that ensures continual adjustments and improvements of the IT services taking into account the changing business requirements. Administering a CSI practice entails management commitment and participation to move from a reactive to a proactive approach. The fundamental task for CSI is to identify which
SSL Certificate and incomplete chain Support Center plus
Hello, we configured Support Center plus to use a globalsign wildcard certificate. (pfx-file in config, server.xml modified) The site works fine with SSL, certificate states no errors. But when we check our URL with SSL Labs we only get a B rating because the certificate chain is incomplete. Caused by a missing intermediate cerificate. How can we fix this ? If I check the certificate, certification path is see the root, intermediate and domain certificates without any problem. Kind regards, Infohos
Asset scan FAIL - cannot identify model of this device
Hi ALL! I have new Cisco C9200L-48P-4G Switch I tried scan it via SNMPv3 and i have error - cannot identify model of this device - how i can fix it ??
Python script does not work.
I use your script to send an auto reply when new requests arrive. It turns out an error by System Script Action : Executed from business rule id 601. Result : Execution failed Comments : Traceback (most recent call last): File "send_mail.py", line 6, in <module> from functions import send_mail,read_file File "C:\ManageEngine\ServiceDesk\integration\custom_scripts\functions.py" files changed only those that are recommended in the article. what could be the problem. SDP version 10510.
Change user status from resigned to active
How do I change a user status from resigned to active? The status is showing as resigned but I want to make the user active so the user can login to Service Desk. Thanks in advance for any assistance. Dan
How to define new categories or sub-categories in Change Management section of servicedesk plus?
Under ServiceDesk --> Changes --> Category How can i define new categories or sub categories? e.g. Under category pull down menu, you get "Telephones" or "General", how can you add sub categories under each one of them. Also, how can you add a new item to category list itself?
SDP - User Access report
We expanded our SDP ESM on-site to additional Departments. We would like to be able to track user engagement by reporting on user logins to the site. Is it possible to build a report tracking user logins?
IP Address Change Report
I would like to schedule a report which will run once a week to show me the names of any assets which have changed their IP address, showing name of asset new IP address and date/time of change of address. I am not sure how to do this, can somebody help me please?
Asset Management via SDPODAPI
I've been fighting with the API documentation found here: https://api-sdpondemand.wiki.zoho.com/ And finally was able to submit requests via the API, but the documentation completely omits how to add/edit/remove assets (servers, workstations, etc.) via the API, and that is a crucial task that's been assigned for me to figure out. Is it even possible to add/edit/remove assets with the Service Desk Plus On Demand APIs? If not, the customer we're implementing this for, who specifically wanted this product
Prevent automatic backups during update
How to prevent automatic backups during update servicdesk via UpdMgr.bat / UpdateManager.bat?
IT analytics in 90 seconds: Monitor hardware utilization to boost your application's performance
Monitor your memory, CPU, and disk utilization to improve the overall performance of your application using Analytics Plus reports. If you're not already using Analytics Plus, download your free, 30-day trial today.
IT analytics in 90 seconds: Monitor hardware utilization to boost your application's performance
Monitor your memory, CPU, and disk utilization to improve the overall performance of your application using Analytics Plus reports. If you're not already using Analytics Plus, download your free, 30-day trial today.
Software installed but Patch not applicable?
Hello, short Question, according Desktop Central, the Software is installed in a minor Version, but the Patch is not applicable? 1. Installed Software at Example Desktops: 2. Patch for Deployment: 3. Not Applicable Message I configured the Task as "Patch Installation"....could it be, that DC think, Version 15.5.xx is not applicable because the installed Version is 15.1.xx? But if i choose "Software Deployment", did DC install the new Version 15.5.xx additionally or did DC upgrade the existing Version
Unlocking accounts using PMP
Hi I am looking at an option for our test manager to manage all the test users we have and provide access to her testing team to obtain the passwords for the test users when required which i am happy can all be done in PMP. The problem area is when the account has been locked out, Is there a way that we can also give the ability to unlock accounts in PMP so that it can all be done in one place, otherwise they have to put a service desk request in to unlock the account or provide them access to another
Cyberoam UTM performance monitor
Hello everyone, I have been working with Cyberoam UTMs in many projects, and a group of the SOCs where using OpManager to monitor their devices. Unfortunately, the device template provided by ManageEngine for these devices is totally corrupt. All information were shown in a wrong format and the output data was not reliable. There wasn't also any Input and Output performance monitor for these devices . The only OID is .1.3.6.1.4.1.21067.2 with following errors: 1. wrong CPU & Memory & Disk utilization
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