creating a script
I need to create a script doint the sum of one field il all tickets
Unable to promote requestor to technician - Everything still shows as requestor
We’re using a free version of ServiceDesk Plus with five technicians, we’ve recently hired a sixth technician and simultaniously I’ve resigned. So as I have just a few weeks left working here, I used one of my colleagues accounts to change my SDP account to requester, freeing up one of the technician licenses. Now when I try to raise my boss’s account from requester to technician the license says that everything is fine and i can save the change but she still sees everything as just a requester.
Request collaboration
Hi, We're having a problem with request collabortation. The collaboration notification shows technicians that haven't been looking at the specific request for days. I even created a new test technician account, opened up a request, navigated to another request and then logged out. When viewing the request with my own account it still shows that the test account is viewing the request. SDP 10514, MSSQL
External project members
Is there a way to add external team members to a project? Business case would be a collaborative project with a MSP.
[SOLVED] Text display error
Hi, We have found an error in the display of text in the description field after adding background color for the text. Please see attachments (the black boxes are my edits). back_1.png is the edit mode and back_2.png is the view mode where you can see the error. SDP 10514, MSSQL. Tested in Chrome and IE11.
Opmanager
Hola, desde hace tiempo he intentado instalar la aplicación Opmanager pero no me resulta la instalación, la licencia que tienen en la empresa en donde trabajo es una licencia perpetua de una versión algo vieja. Creo que se debe instalar con algo que se llama así como produckey y no tengo la más mínima idea de como utilizar ese archivo, según recuerdo esta debe ser instalada mediante comandos. Espero su colaboración. Quedo atento y muchas gracias.
Zero day Vulnerability - Need immediate attention! Desktop Central Server might be compromised.
Dear Customer's, At ManageEngine, we consider security as our top priority. That’s why we bring it to your immediate attention, that some versions of Desktop Central Server contain an unauthenticated remote code execution vulnerability (originally reported by Steven Seeley of Source Incite). Since this vulnerability has been declared as "Zero Day - Vulnerability", we could see that some of the enterprises were targeted and few customers network compromised. Ever since this vulnerability was brought
Failed upgrade from 11106 to 11108
Hello, the upgrade failed, 11106 to 11108 and or desk is down. I followed the directions and service desk service is stopped and I started the restore from a backup I took just before we started to upgrade. It's taking a very long time. Our backup has 18 parts. Would it be better to just delete the application, download the version we had 11106, apply our license and then restore? I'm not sure which is the new install file...see attached file...I think its the one from the red arrow. I have a support
not enough disk space to download patch? But yes there is...
I am evaluating Desktop Central. I have a patch (1909_x64.exe, a Win10 update?) that has failed to install with the message that there is not enough disk space to download the patch... 10GB required. But I have 219GB available on my drive where Desktop Central is installed. I have also confirmed that the patch repository is on that local drive. I had the same message earlier on a different patch, but it installed after a client and server reboot. Any ideas?
Stuck on 'validating image creator components'
I'm not sure why this is happening as it was working. I'm trying to image a devices and it always gets stuck on validating image create components and fetching partition details regardless of the device. I've confirmed no FW and AV is disables seems to be something going on the DC server. Any thoughts or how to troubleshoot?
New Release: ADManager Plus 7053 (March 2020)
Hi, We are excited to announce that we have rolled out the latest build of ADManager Plus, 7053, with a vulnerability fix. You can download it right away. Fix This release includes fixes which make ADManager Plus immune to unauthenticated remote code execution vulnerability. Do let us know in case you need any assistance or information. Cheers, Team ADManager Plus Toll-Free: +1 888-720-9500 Email: support@admanagerplus.com
Can we retrieve the list of account authenicated without LDAPS ?
Hi Team, Can we retreive from AD AUDIT+ the list of account (User,services, applications,...) that authenticate without LDAPS ? Thanks in advance.
[Blog] The best ways to sell your Self service to your employees!!
How well do we feel when we brew our coffee from the Vending machine? We get exactly what we want. We know Self Service is beneficial to us because it saves time and helps to get quick service. Businesses with Self Service have always been delivering the service on time to the end-users and in turn, raise the bar to employee satisfaction. With that said, Convincing the Employees to use the Self-service is not as easy as building a Service Catalog. WHY? 1. Not all our users are tech-savvy. They
[RHEL] Problem during restore v11000 [Stand alone PGSQL-DB]
I am on RHEL 8, SDP v11000, attempting a restore I get the below error, log is attached. One thing to note this is a restore from a Windows build of SDP 11000 to RHEL SDP 11000 w/ a stand alone instance of postgreSQL java.lang.Exception: Exception occured while restoring, CheckSum file is missing /opt/SDPRestoreFiles/BackupPart1.data,path ./BackupPart1.data.txt
Deleting old departments in ServiceDeskPlus
I am trying to run the query update resourceowner set deptid= null where deptid=309; but am getting a java error. java.lang.StringIndexOutOfBoundsException: String index out of range: -1 at java.lang.String.substring(String.java:1967) I know what the department IDs are having run another query I got from another post on here, but whichever ID I try I get this error. What am I missing ?
[SDF-36986] Purchasing Workflow
Is there any plan to allow building of workflows/business rules for approvals in the Purchasing module? We have a couple hundred vendors with varying approvers. We currently enter a PO for every invoice/purchase made by the IT department for all products and services. It is hard to keep track of who needs to approve a specific PO. Being able to setup business rules based on Vendor, Product &/or Service, GL, or other entered criteria would help us improve our accuracy and be able to allow for others
Purchase History by Product
I am often asked when the last time we purchased something and what was the cost. There is not a good way to get this information out of SD+. Having the ability to search purchase history by product or service would make this so much easier. Right now, I have to search all POs for the vendor and open every PO until I find the item in question. In many cases, we have multiple vendors for This takes a lot of time. Running a report, then having to sort & filter also takes a lot of time that I
Upgrade failed in Production Setup
Upgrade failed in Production Setup log file
ServiceDesk Plus 11107 Released
Dear Users, We are glad to announce the release of latest servicepack 11107 for ServiceDesk Plus. This servicepack includes new enhancements , behaviour changes and Issue fixes. Enhancements : 1) Operational-level Agreement Configure Operational Level Agreement to ensure that the SLA is achieved by the internal groups working on the request. 2) User Addition from instance based on ESM directory application settings Under ESM Directory >> General Settings >> Application Settings, you can enable the
[SDF-85549] How do I look at the email header of a request?
Tickets come in from emails. I would like to look at the email header information of a request. Is this possible? Thanks in advance. Brian
ServiceDesk Plus Public Access (using Reverse Proxy)
We often get asked how best to access ServiceDesk Plus 'publicly' from the Internet without the use of dedicated connections or VPN services. There are no specific features in ServiceDesk Plus to do this other than in the 'Self-Service Portal Settings' where you would configure a URL Alias of a Fully Qualified Domain Name (FQDN) that would be published internally and externally on the Internet: This URL Alias is used in all the notification messages sent by ServiceDesk Plus. Now we could simply
Patch Manager and Office365 Channel Updates
We are currently researching why some endpoints are missing patches to Office products despite PM telling us that there are no patches left to deploy. Is there something different we need to do with Patch Manager as we use Office365 ProPlus which use Channel Updates. Will PM collect from Channel Updates?
Patches Tab is blank in build 10.0.513
We have an issue where when looking at a Systems Details via System in Threats & Patches, the patches tab is blank. I know systems have patches installed and or missing but the tab is blank. Is this issue isolated to me? or do others have same issue? I've tried Chrome, IE and Firefox with same result.
MS Patch id 28391 Windows7ESUchecker.exe fails to down load
Is anyone having issues with desktop central patch management failing to download Windows7ESUchecker.exe for patch ID 28391? I have even downloaded manually and the tried to upload it and I get a checksum error when I do.
Remote Access Plus for remote work
Due to the recent outbreak of COVID-19, most global enterprises are adopting work from home policies. Organizations may extend their remote work operations well into the future to keep their employees safe. This is the new normal for IT administrators, who now have to work around the clock to monitor all of their enterprise’s endpoints remotely. The go-to solution for IT technicians is ManageEngine Remote Access Plus, which can help you adapt to remote work culture. Benefits of having this remote
Remote Access Plus for remote work
Due to the recent outbreak of COVID-19, most global enterprises are adopting work from home policies. Organizations may extend their remote work operations well into the future to keep their employees safe. This is the new normal for IT administrators, who now have to work around the clock to monitor all of their enterprise’s endpoints remotely. The go-to solution for IT technicians is ManageEngine Remote Access Plus, which can help you adapt to remote work culture. Benefits of having this remote
Remote Access Plus for remote work
Due to the recent outbreak of COVID-19, most global enterprises are adopting work from home policies. Organizations may extend their remote work operations well into the future to keep their employees safe. This is the new normal for IT administrators, who now have to work around the clock to monitor all of their enterprise’s endpoints remotely. The go-to solution for IT technicians is ManageEngine Remote Access Plus, which can help you adapt to remote work culture. Benefits of having this remote
Remote Access Plus for remote work
Due to the recent outbreak of COVID-19, most global enterprises are adopting work from home policies. Organizations may extend their remote work operations well into the future to keep their employees safe. This is the new normal for IT administrators, who now have to work around the clock to monitor all of their enterprise’s endpoints remotely. The go-to solution for IT technicians is ManageEngine Remote Access Plus, which can help you adapt to remote work culture. Benefits of having this remote
Remote Access Plus for remote work
Due to the recent outbreak of COVID-19, most global enterprises are adopting work from home policies. Organizations may extend their remote work operations well into the future to keep their employees safe. This is the new normal for IT administrators, who now have to work around the clock to monitor all of their enterprise’s endpoints remotely. The go-to solution for IT technicians is ManageEngine Remote Access Plus, which can help you adapt to remote work culture. Benefits of having this remote
Remote Access Plus for remote work
Due to the recent outbreak of COVID-19, most global enterprises are adopting work from home policies. Organizations may extend their remote work operations well into the future to keep their employees safe. This is the new normal for IT administrators, who now have to work around the clock to monitor all of their enterprise’s endpoints remotely. The go-to solution for IT technicians is ManageEngine Remote Access Plus, which can help you adapt to remote work culture. Benefits of having this remote
Remote Access Plus for remote work
Due to the recent outbreak of COVID-19, most global enterprises are adopting work from home policies. Organizations may extend their remote work operations well into the future to keep their employees safe. This is the new normal for IT administrators, who now have to work around the clock to monitor all of their enterprise’s endpoints remotely. The go-to solution for IT technicians is ManageEngine Remote Access Plus, which can help you adapt to remote work culture. Benefits of having this remote
Remote Access Plus for remote work
Due to the recent outbreak of COVID-19, most global enterprises are adopting work from home policies. Organizations may extend their remote work operations well into the future to keep their employees safe. This is the new normal for IT administrators, who now have to work around the clock to monitor all of their enterprise’s endpoints remotely. The go-to solution for IT technicians is ManageEngine Remote Access Plus, which can help you adapt to remote work culture. Benefits of having this remote
Remote Access Plus for remote work
Due to the recent outbreak of COVID-19, most global enterprises are adopting work from home policies. Organizations may extend their remote work operations well into the future to keep their employees safe. This is the new normal for IT administrators, who now have to work around the clock to monitor all of their enterprise’s endpoints remotely. The go-to solution for IT technicians is ManageEngine Remote Access Plus, which can help you adapt to remote work culture. Benefits of having this remote
AD Reporting of User session based to
BY using Manage Engine AD360 plus, can we get the reporting in detail? We want to acheive the Login duration of each user, who will login via his domain account. username IP Host Name Login TIME Lockout Login Duration XYZ X.X.X.X YYY 8:01 AM 8:30 AM 29 Mints YYZ X.X.X.X YYY 10:00 AM 11:30 AM 1: 30 Mints XZZ X.X.X.X YYY 2:00 PM 3:00 PM 1 hour Total Login Duration for business day: 2: 59 Mints. user will not do the log off as this interupt his work, normal lockout session will be performed
Notifications
Is there a list of variables that can be used on Notifications
Google Chrome releases stable version 80.0.3987.149
Hello folks, Google Chrome has recently updated the stable channel to 80.0.3987.149. This version comes with fixes for 13 security bugs, of which nine are rated High in severity. The CVE IDs of the patches released are as follows. CVE-2020-6422 CVE-2020-6424 CVE-2020-6425 CVE-2020-6426 CVE-2020-6427 CVE-2020-6428 CVE-2020-6429 CVE-2019-20503 CVE-2020-6449 Vulnerability Manager Plus now supports Google Chrome's latest version 80.0.3987.149 for Windows, Mac, and Linux. If you're looking
Google Chrome releases stable version 80.0.3987.149
Hello folks, Google Chrome has recently updated the stable channel to 80.0.3987.149. This version comes with fixes for 13 security bugs, of which nine are rated High in severity. The CVE IDs of the patches released are as follows. CVE-2020-6422 CVE-2020-6424 CVE-2020-6425 CVE-2020-6426 CVE-2020-6427 CVE-2020-6428 CVE-2020-6429 CVE-2019-20503 CVE-2020-6449 Patch Manager Plus now supports Google Chrome's latest version 80.0.3987.149 for Windows, Mac, and Linux. If you're looking to update
Google Chrome releases stable version 80.0.3987.149
Hello folks, Google Chrome has recently updated the stable channel to 80.0.3987.149. This version comes with fixes for 13 security bugs, of which nine are rated High in severity. The CVE IDs of the patches released are as follows. CVE-2020-6422 CVE-2020-6424 CVE-2020-6425 CVE-2020-6426 CVE-2020-6427 CVE-2020-6428 CVE-2020-6429 CVE-2019-20503 CVE-2020-6449 Desktop Central now supports Google Chrome's latest version 80.0.3987.149 for Windows, Mac, and Linux. If you're looking to update
Add Notification Profile Variable
We currently have a Custom Property Field added to devices that we have to manually add a list of email recipients. But, there should be a notification profile variable for the Device called "assigned notification profiles" or the like that can automatically include the notification profiles (see screenshots). This ensures that anyone receiving the email will know the other groups that also received the email. Notification Profile Variables Assigned profiles
IT analytics in 90 seconds: Ensure sustained profitability through revenue diversification in an MSP help desk
Track revenue distribution to fuel profitability in your organization using the Revenue Distribution report in Analytics Plus. If you're not already using Analytics Plus, download your free, 30-day trial today:
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