Not all attachments showing on right after requests merged
If I have two requests, both with an attachment, and I merge them, should both attachments appear in the right hand panel? I'm only seeing the attachment of the parent request. The attachment of the merged request is only shown in the description of the merged request that now shows as a message in the parent request. Is this normal? I think it could be a bit confusing if there are notes referring to the attachments, as anyone reading them might only look in the right hand panel for them.
notification on password use / retrieval
Hi, We have a pool of resources and share them to different users bij way of resource groups. So a resource can be used bij different users, one groep is de administrators with modify rights an other group is the application admins. They have read rights and the last group only has the right to use (rdp) the account. For the last group I configured email notification on the a resource group, it works but if someone else from a different resource group uses the account the mail is sent to. That was
Searching Solutions does not work
Current version is: 11.1 Build 11110 This problem has persisted long before the current version however, I am not sure now if it ever worked. I have tags and topics set up. Entire Content is selected under the search bar. One of my keywords for example is Mitel, I have tried Mitel, mitel, MITEL in case there was a capitalization component and no records are returned. I have tried topic names, content in the subject and description, and I have tried selecting individual items under the search bar.
Help with Update 10514 to 11000
Hi, i was trying to upgrade my servicedesk from 10514 to 11000, but in the process i got this error: Can you help me please with instructions or a manual step by step to do the upgrade please? Thanks.
[Term of the Day]: HelpDesk Dashboard
Term of the Day “HelpDesk Dashboard” Definition — What is Helpdesk Dashboard? The dashboard displays important activities of your helpdesk tool in a single pane, through graphical illustrations in the form of multiple widgets. The dashboard is one of the most essential tool for a Helpdesk administrator, it helps him visualize the Key Performance Indicators and other strategic data for the organization at a glance. Helpdesk dashboard is customizable, they allow the end-user to have a unified view
[DidYouKnow -15] Possibilities on taking various actions upon SLA violations
Hello folks, The process of creating a level of service can come from many starting points, but the industry standard is, that you already have a number in mind that you want to achieve, and have some Key Performance Indicators (KPIs) that will allow you to measure if your helpdesk is doing a good job. In ServiceDesk Plus, we can have Service Level Agreements (SLAs) defined for the intra-organization service provided by the IT help desk team. These SLAs help to evaluate the efficiency, effectiveness,
Creating Priority-wise Resolution Time report.
Hi, I’m trying to create Priority-wise Resolution Time Report as below: However, I’ve encountered problem to create the report. It seems that my data for Resolution Time prevents me from creating this report since its data type is String. Therefore, it can’t calculate the Average Resolution Time of the tickets. So, I tried to change the data type of Resolution Time to number/date but it was unsuccessful because of my Resolution Time written format in ‘n days n hours n minutes’ which is as below:
[SDF-31039] Clean up search filter
Hi, Is it possible to clean up the Clean up search filter (see Screenshot attatched file) Thanks in advance, Yorick
Notifying new requester
Hello, I have Googled a bit but couldn't find what I'm looking for. We have e-mails that comes from no-replay adress ( order system) and we have to manually change the requester. We can manually send a e-mail but to prevent human error I like to automatically notify the new requester. Is there a way to do that ? Your Version : 10.5 Build 10500 Database : postgres
How to enlarge ADSelfService Plus font size
Hi, How to enlarge ADSelfService Plus font size? The default font size is very small. Version: 5.8.16
Domain Trust Relationship
Like many companies, we have moved our workforce to a remote model. The computers were all created in Active Directory and had been joined to the domain prior to moving remote. We are managing these devices using Desktop Central from a server in the DMZ. To make the transition a smooth one when our offices are open and the devices can be put back on the network, can anyone confirm if the computer accounts will remain active or will they lose the trust relationship with the domain since they are
Incoming mail fetching is not working
Since Friday we have a problem with incoming email fetching in ServiceDesk Plus. I have tried restarting the ServiceDesk Plus server and services and also regenerating the certificate using gencert but get the attached error message. I can ping and telnet the mail server and port.
How Do I Remove A Probe From OpManager
I decommissioned one of my probes. However from the central management server I am unable to remove the probe (the probe is showing offline).
Zoom Update 4.6.20033.0407 not working
Hi, Today a patch for Zoom was available. None of our clients show this patch as needed (installed version 4.6.19253). Patch version is Zoom (4.6.20033.0407). If apply this patch log shows: Patch detected as Not applicable since its components are available in the system through other patches deployed in the same configuration or due to some other reason. Any advice appreciated. Thanks, Juergen
Migration V 9.0 Construir 9014 to V 11.1 Construir 11114
We are currently counting on version 9.0 and we want to migrate to Version 11.1. Currently we have the free version and we want to know about the migration process (how to do it, what precautions to take in the update to be able to put together a detail of the risks, preventions and requirements to be able to migrate everything. Thank you
Adobe releases patches for vulnerabilities in Reader and Acrobat
Hello everyone, In this month's security release, Adobe has fixed security vulnerabilities in Reader and Acrobat for Windows and macOS. If these vulnerabilities are exploited, they could cause remote code execution attacks and information leaks. The details of the vulnerabilities are as follows: CVE-ID Severity Impact CVE-2020-9610 Important Application denial-of-service CVE-2020-9612 Critical Arbitrary Code Execution CVE-2020-9615 Critical Security feature bypass CVE-2020-9597 CVE-2020-9594
Adobe releases patches for vulnerabilities in Reader and Acrobat
Hello everyone, In this month's security release, Adobe has fixed security vulnerabilities in Reader and Acrobat for Windows and macOS. If these vulnerabilities are exploited, they could cause remote code execution attacks and information leaks. The details of the vulnerabilities are as follows: CVE-ID Severity Impact CVE-2020-9610 Important Application denial-of-service CVE-2020-9612 Critical Arbitrary Code Execution CVE-2020-9615 Critical Security feature bypass CVE-2020-9597 CVE-2020-9594
Adobe releases patches for vulnerabilities in Reader and Acrobat
Hello everyone, In this month's security release, Adobe has fixed security vulnerabilities in Reader and Acrobat for Windows and macOS. If these vulnerabilities are exploited, they could cause remote code execution attacks and information leaks. The details of the vulnerabilities are as follows: CVE-ID Severity Impact CVE-2020-9610 Important Application denial-of-service CVE-2020-9612 Critical Arbitrary Code Execution CVE-2020-9615 Critical Security feature bypass CVE-2020-9597 CVE-2020-9594
How to manage your Active Directory, on-the-move with the ADManager Plus mobile app?
ADManager Plus' mobile application offers Active Directory admins complete control over their user accounts and AD tickets irrespective of whether they are at work, home or anywhere in between. Some key management actions you can perform from the app include, AD user management - Create Users, reset passwords, unlock, enable/disable, and delete user accounts. AD users' group membership management - Manage group memberships of users and set primary group for AD users. AD computer management - Reset computer
The result of scanning apps on Microsoft Store failed
Hello, I conducted software scan on endpoints. The result for Desktop Apps was correct, while that for Microsoft Store was not. It seemed that the wrong result showed the outdated one: For example, I did uninstall "Candy Crush..." on my computer (Apps and Features), but the scan result on Desktop Central still showed this app. Confirm that the scan was successful. I'm having some doubt about firewall new rules, which block "Google", but not so certain about that.
Language of desktop central agent; all patch notices are english only ?
Hi, i am evaluating desktop central in germany with german-speaking end users. Some users unfortunately doesn't understand the english language, so this is a problem when the desktop central agent confronts them with english-only warnings or message boxes. - They don't know what the desktop agent "talks about". So i wonder if it is possible to get the end user messages e.g. the "desktop central patch update notification" with the "skip" and "start now" button completely translated to german ? Is
May 2020 Patch Tuesday updates
Hello Everyone, Below is breakdown of all the updates released this Patch Tuesday. New Security Bulletins : 2020-05 Security Only Quality Update for Windows Server 2008 (KB4556854) (ESU) 2020-05 Security Only Quality Update for Windows 7 and Windows Server 2008 R2 (KB4556843) (ESU) 2020-05 Security Only Quality Update for Windows Server 2012 (KB4556852) 2020-05 Security Only Quality Update for Windows 8.1 and Windows Server 2012 R2 (KB4556853) 2020-05 Security Monthly Quality Rollup for Windows Server
May 2020 Patch Tuesday updates
Hello Everyone, Below is breakdown of all the updates released this Patch Tuesday. New Security Bulletins : 2020-05 Security Only Quality Update for Windows Server 2008 (KB4556854) (ESU) 2020-05 Security Only Quality Update for Windows 7 and Windows Server 2008 R2 (KB4556843) (ESU) 2020-05 Security Only Quality Update for Windows Server 2012 (KB4556852) 2020-05 Security Only Quality Update for Windows 8.1 and Windows Server 2012 R2 (KB4556853) 2020-05 Security Monthly Quality Rollup for Windows Server
May 2020 Patch Tuesday updates
Hello Everyone, Below is breakdown of all the updates released this Patch Tuesday. New Security Bulletins : 2020-05 Security Only Quality Update for Windows Server 2008 (KB4556854) (ESU) 2020-05 Security Only Quality Update for Windows 7 and Windows Server 2008 R2 (KB4556843) (ESU) 2020-05 Security Only Quality Update for Windows Server 2012 (KB4556852) 2020-05 Security Only Quality Update for Windows 8.1 and Windows Server 2012 R2 (KB4556853) 2020-05 Security Monthly Quality Rollup for Windows Server
Mobile Device Manager Plus- Free Training
Join us on 26th May, 2nd and 9th June 2020 at 6:30 GMT or 11:30 EDT for a free training session on ManageEngine's enterprise mobility management solution - Mobile Device Manager Plus! Following topics will be covered on May 26: Device Onboarding and Provisioning: Enrollment methods to manage BYOD and corporate devices Applying corporate configurations like VPN, e-mail and Wi-Fi to devices Containerizing corporate data on personally-owned devices Monitoring devices accessing organization's corporate
"Reply a request" Configuration
Hi, I have the same problem like: https://pitstop.manageengine.com/portal/community/topic/repeating-subject-title-when-replying-to-users-reply-in-requests https://pitstop.manageengine.com/portal/community/topic/reply-a-request-configuration My "Reply a request subject" configuration is: RE:##RE-$RequestId## : $Title My delimeter: ## But, when I try to reply: RE:##RE-4181## : RE: #4181# RE: Before i read about delimeter My "Reply a request subject" configuration was: RE: #$RequestId# : $Title What
[Term of the Day]: Service Portfolio Management
Term of the Day "Service Portfolio Management" Definition — What is Service Portfolio Management and its purpose? A service portfolio describes a provider’s services in terms of business value. It is the complete set of services that are managed by a service provider. It comprises three categories of services: Service Pipeline Service Catalog Retired Services A service provider deploys service portfolio management to control the entry of any service into the service portfolio by tracking any
Query report all requests per technician
Hello I'm looking for a report showing created requests per technician per day the last 7 days. I found this https://pitstop.manageengine.com/portal/community/topic/query-report-all-requests-per-technician but I'm using version : 10.5 Build 10500 Database : postgres so the quarry isn't working for me. Any help would be helpful. TIA Daniel
Need to send Notification as Calendar Event in Changes in ServiceDeskPlus
Hi Team, I have a Question, if we can send Notification in Changes in ServiceDeskPlus as a Calendar Event. We need to let some our Support Team aware of the Change happening and would ideally like the activity time period to sit as an outlook event in their Calendar so they are aware when the activity happens. without coming into FIXIT.
SMS verification is not plain text in AD-SSP
Hi, SMS verification is not plain text in AD-SSP 5.8.16 and I see in mobile as below message: <div style="direction: rtl;">Dear user<br></div><div style="direction: rtl;"><br></div><div style="direction: rtl;">verification code:</div><div>87233859<br></div><div><br></div> Please fix it in next release. Thanks for helping
AppManager 13640v - Error Hostname is Empty
Hi, I tried to add a ne windows monitor. The authentication is success. But when I clic on Add Monitor(s) it fails and sen the next messague. I do a conectivity test by IP and hostname and passed. I wait for your reply. Thanks & Regards! A.
ServiceDesk Plus Standard Free Edition Cloud or On Premise
Is the ServiceDesk Plus standard free edition, is this cloud or on premise for the free version or do you have a choice of the 2? I tried Cloud put its put me on the enterprise trial. Thanks
Admanager templates in Service Catalog
Hi, I have ADMP integrated with SDP all the new user creation templates show up in the admin ADmanager integrated tab, but I would like to get the template selection picklist option in my new hire form under the service catalog. I can see the template id from ADMP when I do a drop-down find SDP for ADMP from tech to create a user then select template and fill it out the details and it works correctly. Is there a way we can use the template id in Service Catalog and show all the templates.
Listen to our two-part expert podcast series featuring the Monopoly Man.
Hello, We are pleased to announce the launch of our first-ever expert tech talk podcast series featuring renowned privacy expert, Ian Madrigal. Ian, popularly knows as the Monopoly Man, and Sid, our IT security expert, together have shared detailed insights on data privacy, compliance mandates, data breaches in the episodes. Tune in now In this
Listen to our two-part expert podcast series featuring the Monopoly Man.
Hello, We are pleased to announce the launch of our first-ever expert tech talk podcast series featuring renowned privacy expert, Ian Madrigal. Ian, popularly knows as the Monopoly Man, and Sid, our IT security expert, together have shared detailed insights on data privacy, compliance mandates, data breaches in the episodes. Tune in now In this
Listen to our two-part expert podcast series featuring the Monopoly Man.
Hello, We are pleased to announce the launch of our first-ever expert tech talk podcast series featuring renowned privacy expert, Ian Madrigal. Ian, popularly knows as the Monopoly Man, and Sid, our IT security expert, together have shared detailed insights on data privacy, compliance mandates, data breaches in the episodes. Tune in now In this
[Announcement] Launching advanced analytics for Jira Software
Hey there, We're so excited to announce the release of Analytics Plus version 4460. In this release, we are introducing out-of-the-box integration with Jira Software Cloud and Jira Software Server. For everyone who's interested in knowing more about this integration, we're having an on-demand webinar, titled, Streamline project management with advanced analytics for Jira Software. During the session, you can learn how to, Generate over 100 reports and dashboards based on your historic Jira Software
OpManager fails to authenticate correctly via SNMPv3 to Cisco Device.
I'm running OpManager version 8723. Cisco settings: User name: netsnmp Engine ID: 800000090300001AA1426408 storage-type: nonvolatile active Authentication Protocol: SHA Privacy Protocol: DES Group-name: readonly This is the output from when OpManager tries to authenticate with the router. I have already setup the SNMPv3 for the creditials in OpManager. For some reason when the server sends a request is using the (security level: noauth) and a (username: initial) instead of the credentials that
Change KeyManager Plus default web port to 443
How can we Change KeyManager Plus default web port to 443?
mapping network drives
Hi all Does anyone have any best practices they are willing to share for managing mapped drives solely from Desktop Central? I'm thinking about things like: - we organize our users by OU's based on their location in AD. Can I map drives based on OU? If so, is Desktop Central able to pickup and add/removes/changes to the OU? -Is this the best way to manage mapped drives from Desktop Central? Can I do something with Groups in Active Directory? Anyway, thanks in advance for any tips you are willing
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