Hi All,

We have a custom trigger that triggers any time a request is Created or Updated.  What it basically does is send information to our Helpdesk partners ServiceNow instance.  However the challenge we are seeing is that when a Note is added in SD+ or when a Request Task is updated in any way it does not register as an update on the request.  Because of this the custom trigger does not get triggered.  Is there a way to fix this or is it a design issue in SD+?  If by design, then this is a poor design choice because in my mind, any thing that changes on a request should trigger an update.

Thank you for the help.