User adds request --> Goes for Level 1 Approval. If it is approved, it goes to Level 2 Approval, and so on.
Requirement is:
1. if the request is rejected in Level 1 approval, the user needs to edit the request and resubmit for approval.
2. if the request is rejected in Level 2 approval, it needs to go back to Level 1 approvers/users to verify.
is it possible to achieve the above two requirements?
We are using Service Desk V10.5
Looking forward for your Support.