Approval flow for an SR

Approval flow for an SR


User adds request --> Goes for Level 1 Approval. If it is approved, it goes to Level 2 Approval, and so on.

Requirement is:

1. if the request is rejected in Level 1 approval, the user needs to edit the request and resubmit for approval.

2. if the request is rejected in Level 2 approval, it needs to go back to Level 1 approvers/users to verify.

is it possible to achieve the above two requirements?

We are using Service Desk V10.5


Looking forward for your Support.

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