[Tips & Tricks] ServiceDesk Plus Service Tool Kit

Ever Wondered what these exquisite and unique tabs on the application are capable of. They have a wide variety of hidden features that you can explore.

Here are some of the options that you get in the community tab specifically which would be pretty much handy on a day to day basis.

Lets split the Community Tab into 3 further Chunks.

1.Knowledge Enlightenment and Product Enhancement

Enhance yourself and the application with 3 different options in this section.

Community: You can check out the various tips and tricks , Announcements, Feature breakdowns, Beta versions, Did you know, Known issues posted by our Community Specialists on the Forums.

Market Place: You get exposed to various add on's which can help you to boost the features available within the application to the next level.

Resources: This option holds a Repository of various Automation and Customization can be done with the application.

2. Stay Updated, Stay in the Race and Contact us for any assistance

Webinars and our Events would keep you updated with the latest features and basic functionalities of the product. Refer to the knowledge base for various Tutorials, Issues, Query Reports, Customization's

Contact us: Some Of The Key Points

Feel Free to contact us over any basic doubt about a complex request. You can always raise an issue within the application. Post your New Features suggestions along with Use Cases for us to develop the feature. Stay updated about the known issues and have a birds-eye view of our Future endeavors in the product using the Roadmap.

3. Product Health Info and Troubleshooting

System Log Viewer: Gives you a complete Glimpse of all the actions performed in the application. Be it a user action or a system action you can check everything here and we record the data for a period of 180 days.

Thread dump and Support Files: If you come across any issues in the application and if you do not have the Application server access you can generate the thread dump and support files for our analysis.

Support files are basically what logs folder contain on the application server under ManageEngine\Servicedesk Directory

However, they contain a piece of limited information, which can be used to analyze the issue happening right away on a particular day.

Health Meter: As the popular quote goes by: "An apple a day keeps the doctor away" "A health meter click a day keeps the outages away " Health meter gives you a complete glimpse of the Health status of the application.

Cookie Policy: Gives you the real-time info on Cookies stored in Servicedesk Plus Application

Scheduled Activities: A gist of all the scheduled activities configured in the application. If you feel there is a problem in any of the scheduled activities, you can first give a check out here for the schedule executions time.

Server Log Parser: Support files and thread dump gives you the complete log information, You would love Server Log Parser even more. Trust me, It gives you the error traces highlighted in the Server out log file which helps in analyzing the issue in a timely manner. So when there is an issue you can share the support files along with server log parser for quicker analysis. And that's a curtain call for now and we hope after skimming through this post gives you much wider knowledge on the various possibilities and functionalities that the Community Tab offers.

Cheers!

Stay Safe Amid the ongoing COVID-19 crisis and Its what the Gods of Rock said back 5 decades ago "When all are one and one is all , To be a Rock and not to Roll"

Previous topic - [Tips & Tricks] ServiceDesk Plus on Docker