[SDF-89712] Is it possible to use Field and Form Rules to dynamically add checklist templates?
We're using SDP 11128. We started using checklists in our service requests. We have a number of service request templates which are essentially identical with the exception of the checklists. Instead of having multiple copies of the same template, we'd
Tech Support for Desktop Central
Hello Folks, Does Desktop Central tech support was always bad or it's new?
Purchase Module: Handling POs that we need to short pay
Folks, I'm using the Purchasing Module but I keep coming across this issue. (I hope I'm just missing something.) We have a PO built around a quote, we get the approvals, we place the order, receive the assets. The issue starts when we receive the invoice. Frequently, some vendors will send us an invoice with discounts, price breaks, etc., and so our PO no longer matches the invoice. From an approvals standpoint, this is still fine, because we have approved, for example, $100.00 but we are being
ManageEngine Password Sync Agent Will Not Start
Installed on our domain controller (Windows Server 2008 R2). When attempting to start the service, we get an error indicating the "Time out has expired and the operation has not been completed". Application log shows a system exception at Service.ZohoService.OnStart and at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback. When attempting to start the service manually, error indicates "The ManageEngine service on Local Computer started and then stopped". Cannot find further information
Desktop Central agent installed on the root of C:\
There has been instances of finding DC agents installed on the root of C:\ drive this can be easily corrected when in office but looking for a method to identify all agents that are installed incorrectly like this. perhaps a script to correct it. Thank
IMAPS Connectivity to Office 365
We're having a really hard time getting IMAP to connect to our exchange online. Wanted to find out if anyone else is having similar issue or had issues and resolved it? We've verified IMAP is on for all users actually, logged in to the web for the user
404 Error in deleted user notification
Hi, In Arabic, Chinese, Japanese language and click on deleted user notification, I get page not found error(404). In English language everything are okay, but in Arabic, Chinese, Japanese (Unicode Language) error found. I think it's a bug issue. Build
Sync Asset Owner with SDP
All our assets that scan to DC are also in SDP. Is it possible to migrate (automatically) the Asset Owner information to DC from SDP?
Reply to template replaces the entire message content
Hi all, Before the upgrade to build 10000, we have extensively used the Reply To templates and the behavior was as expected, when a Reply to template was selected the content of the current message would be replaced with the content of the template. More exactly whatever was above the signature and the rest was left in place. Now the behavior is changed and all text is replaced by the template. This is counter productive, if only to think you want to forward a message: now you need to copy-paste
Zulu openjre 1.8.222
Hi Team, We are planning to upgrade our service desk to build 11100 and since it updates Oracle jre to Zulu openjre 1.8.222, we need to perform security assessments therefore could you please provide the Zulu openjre 1.8.222 installation file, as we
[Term of the Day]: Haptic Technology
Term of the Day “Haptic Technology” Definition — What is Haptic Technology? The word haptic is derived from the Greek "haptikos" it refers to the sense of touch, the sense felt by humans upon touching an object. Haptic technology aims to simulate
Access to attachment file to approver when he hose not access to request
Hi, Please consider this scenario: When we raised a request that have a attachment file and send it to approver, the approver can approve or reject request, but he can not access to attachment of request. We do not want him to have access to the request
URL Monitoring
Is there a way to get the URL Monitor to send a SMS alarm message more than once? I'd like for it to send continuous SMS messages instead of sending one and then not sending anymore until the alarm is cleared. Also, is there a way to setup the Dashboard
Cannot Uninstall msi package
I am trying to uninstall an msi package that was previously installed using desktop central software deployment, I chose uninstall as type of deployment and deployed. It's not uninstalling and gives error that an application is already installed and must
Custom Report Help
Below is the custom query report that we created which worked fine for my team. However, we were requested by our Finance team to create one with several other pieces of info. We are good on all of it with the exception of the Level 1 and 2 approvers.
Unable to Backup OpManager Database
Hello guys, I was going to take a backup of the OpManager Database in 2 separate steps( A configuration backup and full backup) 1. configuration backup was done successfully 2. Unfortunately, the full backup process was interrupted with the same error
Push notification for Android
Hi, Our ServiceDesk are now growing pretty much in our organization and we now start to introduce more staff and not only IT issues. Now we will use ServiceDesk for janitor, deviation more and more project management. Some technicians use iPhone but we are also some technicians who use Android and us Android-users really wanna have push notification on our smartphones aswell, just as iPhone-users. What is the plan to activate that?
[Term of the Day]: Hyperautomation
Term of the Day "Hyperautomation" Definition — What is Hyperautomation? According to Gartner’s report on Top 10 Strategic Technology Trends for 2020, hyper-automation "deals with the application of advanced technologies, including artificial intelligence
Interesting Features
Hi, At https://ui.servicedeskplus.com, in "In Design" section, you have provided very interesting features, especially for Asset and Project sections. For example, Asset Booking, Asset Audit, Asset Replenishment, Reclaim Asset, Project Collaboration,
Password Manager Pro Android App
Hi, when someone requests access to a resource i dont receive a popup notification on my pmp android app i have to open the app to approve access. is there a way to apply notification popup in the app? so i dont have to enter everytime to check
How do I execute a Collection as another user?
I have a Collection that deletes a local folder and then copies down a new version from another machine. How do I execute the Collection so that it runs as another user with the correct rights for the other machine?
GSM Modem support for OpManager and ADSelfService Plus
Hi, What modems (brand and model) are supported in OpManager and ADSelfService Plus? Thanks for helping
Zooming on a monitor graph freezes in Chrome, works in Firefox Build number 12.5.150
Hello, when zooming in on a VIWebService or WMI monitor graph (CPU Utilization) in Chrome, the tab becomes unresponsive. The same graph in Chrome can be zoomed in and out without any issues. Using: Chrome Version 86.0.4240.111 (Official Build) (64-bit)
ServiceDesk Plus Live Chat Widget Does Not Load Chat After Authentication
Hi all, We have embedded the SDP Live Chat widget into one of our webpages. However, even after we authenticate via SSO and we refresh the page, the chat widget appears with the login options as if we had never logged in at all: If we enabled just "pass
Is it possible to add "Reply" to closing dialog?
Hi ManagedEngine, would it be possible to add the Reply Function/Filed to the closing dialog? So there is only one click for the technicians to close the ticket and everything could be completed:
The NCSAM series part-4 - Future of connected devices
It's week 4 of the cyber security awareness month and this post will be focusing on the Future of connected devices. Devices are becoming more sophisticated and are having a bigger impact on our daily lives, especially with IoT in play. Devices will
How can Non-Administrator Access SoM Dashboard?
Hi, Administrators can access SoM settings and dashboard, but if I created role with "Read" or "Write" access only for SoM, the ordinary technician could not see the SoM/its dashboard. How can this be added as default view in Home Dashboard? Thanks
[SOLVED] User Can NOT Download Attachments in Approval Pop-Up window
HI In Servicedesk Plus, a guest user can not View Or Download an attachment File(JPG) in Approval Pop_up Window. The downloaded file is also corrupted SDP Version: 11121 DB: SQLServer
[ForYourInformation -14] Self Service Portal Customization
The Self-Service Portal increases visibility into daily IT operations and additional focus on service quality and customer satisfaction. Self-service portals are the best way to achieve that without spending extra IT effort. In Service Desk Plus Self-Service Portal can be designed and customized by the administrator to display it in a way that he/she requires the users to view it. This customization option allows the administrator to re-arrange, restore, add, delete, hide and re-size the widgets.
[SDF-84776] JIRA Integration - Attachment
Greetings, I already did the basic integration with JIRA following these steps "https://help.servicedeskplus.com/jira-integration" but I need to send the attachment from my SDP request to my Jira create a ticket. I don't find any documentation to send an attachment to Jira. Can you pls help me to do this. Best regards,
[Term of the Day]: Ad hoc Network
Term of the Day “Ad hoc Network” Definition — What is an Ad hoc Network? The term “Ad hoc” is a Latin phrase that literally means “To This” and is commonly understood as meaning “For This Purpose.”Ad hoc networks are mostly wireless local area networks
[SDF-84438] Bulk add pick-list values
How do I bulk add few hundreds pick-list values to resource/contract/workstation and other fields? Only inserting values into SQL table UDF_PickListValues? Please explain the correct way to do this, especially how to generate the correct PickListID value.
When to use additional fields vs resources in service catalog templates
I am trying to gain a better understanding of when it's best to use additional fields or resources when creating a service catalog template. I feel like we should only create additional fields when these fields can be used across request types (service
Report for Category and Subcategory
I would like a report to view my categories and subcategories so I can make decisions on which ones I can hide/delete or need to still need to be created. Is there a way to export a list of categories and subcategories or run a report so for this?
How not to show Patch Missing for updates that do not have a Deployment Task
Hi, In my environment I update third-party software only on workstations, but Desktop Central continues to scan software on servers as well and this makes reports inconsistent because it shows that the server has a missing patch when in fact they are
Users Not in Groups Report
If I try and run a report of Group Reports > Users Not In Groups, it requires me to choose a group to run the report on. How can I choose a group when I'm looking for users not in a group?
CTI integration in ServiceDesk Plus
There's currently no integration in SDP for IP phone systems. Strange since SupportCenter has had this functionality for a while. At least SDP shouldl support basics like: Screen pop up displaying the caller information, saving time and effort in database lookup. Click to dial option to call customers instantly.
Netflow analyzer
Netflow analyzer have those below features: - Support for 100G bandwidth - Ability to recognize more than 1000 signatures
Resolve SIDs of Trusted Domain
I have a resource domain and a user domain. Users and groups are added to AD Security groups in the resource domain. Right now, if I add a user or a group I only see the SID of the remote domain for the user or the group that is added. If we add the other domain in "Domain Settings" would ADManagerPlus try to resolve the SID-to-DisplayName?
ADManager Plus fixes and enhancements for builds 7060 to 7061
7061 (August 2020) Fixes: This release includes fixes for the following issue: Installation of service pack failing for users who: Have customized the columns to be displayed in the List View, to view the configured Help Desk Technicians, in the Delegation
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