Does anyone use Request templates to make it easier for technicians to create and close tickets for repetitive tickets like unlocking active directory accounts?   The Unlock Account template we have created has the status set to Closed by default because 99.9% of the time the issue is resolved and the ticket closed as they are talking with the requester on the phone.  What we are missing when we do that though is the ability to set closure info fields like FCR and "has requester acknowledged the resolution".   We could change the form so the status is "in progress" and force the technician to close the ticket and set those fields, but that's adding more time to the process.  Anyone have a better solution?