Update on ManageEngine ServiceDesk Plus MSP - Hotfix releases

Update on ManageEngine ServiceDesk Plus MSP - Hotfix releases

Dear User(s)

Greetings for the day. Hope all are safe during the pandemic situation.

During the last couple of quarters, we focussed on a lot of framework updates and we are tightening our Security layer further. We have released series of hotfix releases over the period with the latest framework. I request all users to go through our read me available here and upgrade your instance. We are also working on SDP MSP 11.0 in parallel and aim to release it within this year-end. We will keep you posted separately about it.

Please do the upgrade only in a test environment first and based on the result please do the upgrade on the Production environment. You can contact our support at support@servicedeskplusmsp.com for any assistance. 

Following is the support policy of ServiceDesk Plus MSP :

  • Product support will be offered only for builds that are one year old. To continue receiving support, you will have to move to the latest version of ServiceDesk Plus MSP.
  • Service packs released will be applicable only over the latest available build of ServiceDesk Plus MSP.
  • We stopped MYSQL Database support.
  • Support for Servlet API is stopped.
  • Unpublished V3 API support is not available.

We stopped support for builds lesser than 10.5 (Build - 10500).  Hence we request our users to upgrade their instance to get further support.

Why upgrade?

By upgrading to the latest version, you get access to the new features that help improve your help desk performance and enhance IT service delivery. With every release, existing bugs are fixed, thus reducing the number of issues or breakdowns you experience with ServiceDesk Plus MSP.

Thanks for your continuous support

Santhosh
Head Of Service Delivery
ManageEngine ServiceDesk Plus MSP Team