We stopped support for builds lesser than 10.5 (Build - 10500). Hence we request our users to upgrade their instance to get further support.
By upgrading to the latest version, you get access to the new features that help improve your help desk performance and enhance IT service delivery. With every release, existing bugs are fixed, thus reducing the number of issues or breakdowns you experience with ServiceDesk Plus MSP.
Thanks for your continuous support
Head Of Service Delivery
ManageEngine ServiceDesk Plus MSP Team