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Query to generate report on priority degraded tickets
Hi Team, We used below query to generate report on priority degraded tickets. SELECT wo.WORKORDERID "Request ID", wo.TITLE "Subject", qd.QUEUENAME "Group", ti.FIRST_NAME "Technician", LONGTODATE(wo.CREATEDTIME) "Created Time",
Scheduled query report
Hello! I'm looking into generating a scheduled report report that shows our tickets related to "Leavers" from the last 30 days (to be sent the 15th of each month). The fields to consider are either "Effective Date" or "Start/Leave Date". This is the query
On-Behalf-Of: Reporting To Approval
Hello, We setup "On-Behalf-Of" for requesters, but noticed that in the approvals tab the "$REPORTING_TO$" shows the requesters manager - is there any way to instead make it the "on-behalf-of" person's manager? thanks, James
[Term of the Day]: Predictive Modeling
Term of the Day "Predictive Modeling" Definition — What is Predictive Modeling? Predictive modeling, also referred to as predictive analysis/predictive analytics is a process that leverages data and stats to predict future events using historical
Python script won't run
Hi, I saved a test script here where the documentation says to save it. C:\ManageEngine\ServiceDesk\integration\custom_scripts When the custom trigger I set-up tries to run this script, I get the following error: Exeception: java.util.concurrent.ExecutionException: java.io.IOException: Cannot run program "TEST.PY" (in directory "C:\ManageEngine\ServiceDesk\bin\..\integration\custom_scripts"): CreateProcess error=2, The system cannot find the file specified sorry my DOS path skills have diminished
Adding shortcuts to Business Views in OpManager
For more videos related to OpManager: https://www.youtube.com/playlist?list=PL0FkrkKW27nNxQjwszmwVnnmRDK77Meq7 Read more on Business Views at https://www.manageengine.com/network-monitoring/help/business-view.html
Creating Business Views in OpManager
For more videos related to OpManager: https://www.youtube.com/playlist?list=PL0FkrkKW27nNxQjwszmwVnnmRDK77Meq7 Read more on Business Views at https://www.manageengine.com/network-monitoring/help/business-view.html
Self Monitoring in OpManager
For more videos related to OpManager: https://www.youtube.com/playlist?list=PL0FkrkKW27nNxQjwszmwVnnmRDK77Meq7
How to discover devices in OpManager version 125174 and above
For more videos related to OpManager: https://www.youtube.com/playlist?list=PL0FkrkKW27nNxQjwszmwVnnmRDK77Meq7 Read more on OpManager Discovery at https://www.manageengine.com/network-monitoring/help/discover-networks.html
Configuring Clickatell's Platform account as the SMS gateway for OpManager
For more videos related to OpManager: https://www.youtube.com/playlist?list=PL0FkrkKW27nNxQjwszmwVnnmRDK77Meq7 Read more on integrating Clickatell with OpManager at https://www.manageengine.com/network-monitoring/how-to/configure-clickatell.html
Register now for our free ADManager Plus online training series.
Hello, Thank you for the amazing support and encouragement that you extended to ADManager Plus online workshops. Based on requests from many of our customers, we are starting a new series of workshops. Register now Nov 11, 12, 17, 18 and 19 at 2 PM
Ability to hide Default Request Views
We'd like to propose the ability to hide default request views. Technicians find it overwhelming to have so many options in the drop-down list. No need to delete the view, just the ability for techs to hide unwanted views:
Password synchronization with LDAP
Hi, We will plan to migrate our password sync solution, so in order to do this i've tried ADSelfservice Plus. I'm asking if we can synchronize password from AD to LDAP directories like : ODSEE Free IPA Ping Directory I've tried to use OpenLDAP application
Does the Password Policy Enforcer works for both Windows 10 and Windows 7?
Hi Adssp team, I would like to know if the Password Policy Enforcer works for both Windows 10 and Windows 7. As additional information, we have 6009 version installed, the option "Enforce this policy in GINA/CP (Ctrl+Alt+Del) screen and ADUC Password
Asset assigned to user report
Hi I am after a way to display assets that are assigned to a user or department other than creating a request. When you create a request you get the option to select any asset that is assigned to a user, i would like a report that does the same but dont see a way of linking a report to assets. Regards Mike
Next Release : Mobile Device Manager Plus Cloud Integration, Custom Menu, In-Product Communication and other Enhancements
Dear Users, We are working for the next release with Mobile Device Manager Plus Cloud Integration, Custom Menu, In-Product Communication and other Enhancements. Below is brief details on these features : Mobile Device Manager Plus Cloud Integration ServiceDesk
[Term of the Day]: Peopleware
Term of the Day “Peopleware” Definition — What is Peopleware? Peopleware refers to the work done by people in an IT system. In many cases, Peopleware forms a kind of "conceptual triangle" with hardware and software. Peopleware is sometimes considered
IT Operations Management Seminar 2020
Greetings, Over the past few months, the IT industry has been subjected to several "New Normals" and there has been major changes in how ITs operate. When the pandemic started, organizations supported remote work and modified their system to accommodate
IT Operations Management Seminar 2020
Greetings, Over the past few months, the IT industry has been subjected to several "New Normals" and there has been major changes in how ITs operate. When the pandemic started, organizations supported remote work and modified their system to accommodate
IT Operations Management Seminar 2020
Greetings, Over the past few months, the IT industry has been subjected to several "New Normals" and there has been major changes in how ITs operate. When the pandemic started, organizations supported remote work and modified their system to accommodate
IT Operations Management Seminar 2020
Greetings, Over the past few months, the IT industry has been subjected to several "New Normals" and there has been major changes in how ITs operate. When the pandemic started, organizations supported remote work and modified their system to accommodate
IT Operations Management Seminar 2020
Greetings, Over the past few months, the IT industry has been subjected to several "New Normals" and there has been major changes in how ITs operate. When the pandemic started, organizations supported remote work and modified their system to accommodate
Monitoring SAP MaxDB
Hi, I have a question. I checked the requirements in the documentation to add a SAP MaxDB monitor and are covered. But still do not show information. There any privileges additional? All the tabs do nos show information. Thanks & Regards!
AdSelfservice Gina Client button customization
Hello I would like to know if it is possible to customize or translate the GINA client button on the Windows lock screen. By default it is in English and we would like it to be displayed in Spanish. Thank you.
Having problems getting config backs up run on some new devices
We have about 5 new devices that OpManager can't back up. After I add one of these devices, I take the following steps: Add to NCM On the Apply Credentials page, it's set to use SSH and use our standard AD (Active Direcotry) credentials like all other
Suse Linux Agent
Hello; I'm trying to install Desktop Central Linux agent Suse x64, but I get the following error. ./DesktopCentral_LinuxAgent.bin: line 254: /usr/bin/dcregister: cannot execute binary file: Exec format error Desktop Central Agent Installation Failed !
Script to create a user
Is there a way to write a script that for onboarding a new employee, would extrapolate the information about the user from the service request and automatically create a user in active directory based upon that information?
Adobe releases security updates for Adobe Acrobat & Adobe Reader
Hello All, Adobe has released security updates for Adobe Acrobat and Adobe Reader for Windows and macOS. These updates address critical, important and moderate vulnerabilities. Successful exploitation could lead to arbitrary code execution in the context
Adobe releases security updates for Adobe Acrobat & Adobe Reader
Hello All, Adobe has released security updates for Adobe Acrobat and Adobe Reader for Windows and macOS. These updates address critical, important and moderate vulnerabilities. Successful exploitation could lead to arbitrary code execution in the context
Adobe releases security updates for Adobe Acrobat & Adobe Reader
Hello All, Adobe has released security updates for Adobe Acrobat and Adobe Reader for Windows and macOS. These updates address critical, important and moderate vulnerabilities. Successful exploitation could lead to arbitrary code execution in the context
Problem in backup
Hello guys, I was going to make a backup of my Event Log Analyzer DB in which I had following problem: I tried to use <EventLogInstallationfolder\tools\backupDatabase.bat after stopping the service. Then, it showed a wizard and I checked Whole Database
[Term of the Day]: Dark Post
Term of the Day "Dark Posts" Definition — What are Dark Posts? In social media platforms from Facebook to LinkedIn, a dark post is a targeted ad post that is oriented differently than a regular sponsored or promoted post. The dark posts pave the way
Zoho Reports Integratoin
Afternoon! Can you confirm whether the upgrade to 11.0 will affect the Zoho Reports integration? We have many reports and dashboards authored in Zoho Reports that would be frustrating to rebuild. Thanks
Manage DMZ server
What is the best way to monitor a DMZ server with Opmanager Thanks
Security vulnerabilities fixed in Chrome stable channel update 86.0.4240.183
Hello everyone, Chrome stable channel has been updated to 86.0.4240.183 for Windows, macOS, and Linux. This update comes with fixes for several high severity vulnerabilities. The details of the vulnerabilities are as follows: CVE ID Vulnerability
Security vulnerabilities fixed in Chrome stable channel update 86.0.4240.183
Hello everyone, Chrome stable channel has been updated to 86.0.4240.183 for Windows, macOS, and Linux. This update comes with fixes for several high severity vulnerabilities. The details of the vulnerabilities are as follows: CVE ID Vulnerability
Security vulnerabilities fixed in Chrome stable channel update 86.0.4240.183
Hello everyone, Chrome stable channel has been updated to 86.0.4240.183 for Windows, macOS, and Linux. This update comes with fixes for several high severity vulnerabilities. The details of the vulnerabilities are as follows: CVE ID Vulnerability
Workflows
Hi, Are there any guides for setting up workflows? I'd like to set up a simple request workflow for software licence purchasing. User requests a licence for say, Visio, their line manager gets to approve/decline the request and store the answer in SDP.
Import requests to a specific template
Is it possible to user an xls file to import several requests to a specific template?
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