Two questions
Hi. 1.How could I add custom field when adding new requester, I would to have "computer name" field when adding new requester, so I added this field but I can't see it when creating new requester? 2.I cannot configure gmail to retrieve/send emails all
Can't add requester login access email address
Hi There, I have a problem to add an email address to a requester to activate the web login for Self Service Access. It comes an error message "IAMError:U123:User present in a different organization; remove this association to perform the action" What
[Term of the Day]: Cron
Term of the Day "Cron" Definition — What is Piconet? A Cron, also known as Cron Job or Cron Tasks, is a classic utility found on Unix based machines to perform periodic or repeated tasks at the designated times. The name Cron originates from Chronos,
Lower Level Technician
Good Evening All! I have a new employee starting in a few weeks, I had one till recently and I have learned I want/need to make some changes to HelpDesk to better handle monitoring the new employee. I set up a pretty rudimentary resolution, "Resolved
How may Requester to cancel own request in MSP Mobile App?
Hi, I am facing a challenge now, how is it possible for a requester to cancel own request in MSP Mobile App? Currently only Requester is able to reply to request. I would be appreciate, if you could offer me a solution as soon as possible. Sincerely,
How may get backup from Analytics Plus such as "all charts and dashboards"?
Hi, I want to change the location of the server on which Analytics software is installed. I have created many chart and dashboard on it and I have spent a lot of time designing and creating them. I tested this scenario, when I get backup from Analytics
Assets in Microsoft Azure
Hi, How can I automatically discover assets that I have in Microsoft Azure such as users, databases, virtual machines, etc. in the service desk plus on premise? Thanks.
How to track software licenses
Is any one using the Software Licensing function of SD Plus? I tried using it a while back unsuccessfully. It started with the Purchasing module and found that I could not add the application unless they had been already installed and scanned (not possible
Process automation through DesktopCentral MDM
Hi, is it possible that when I add my Macbook (macOs) to MDM DesktopCentral, appropriate applications such as desktopcentral agent will be automatically installed on it? Regards Mateusz
Service Templates: Approval process
We have several service templates where a user submits a form to be reviewed and vetted by multiple people across the organization (ie: CIO, CFO, CTO, etc..). This group of individuals review and add comments to the request to be modified or to proceed. For example, our legal analyst may provide feedback - via the approval screen -- to amend some of language on a contract. She will input her feedback in the approval secant and 'deny' the change. The issue is that the request isn't necessarily dead
Monitoring the IP under VRF enabled ports
Wants to monitoring the IP under VRF enabled port of a network device. In Bangladesh most of the Bank and big organization network configuration having this kind of IPs. In current feature OPM only able to monitor admin and operation status of a network
Can I export raw log to excel file
Dear All I used Log360 collect log from our firewall, on web dashbord we can see top denied and allow , but I need to export raw log that have information bout source , destination , port, time . it posible to do or not, I do not see menu how to do
Cisco ASA vpn MFA + NPS
I am testing MFA for VPN with the folowing guide https://www.manageengine.com/products/self-service-password/help/admin-guide/Configuration/Self-Service/mfa-for-vpn-logins.html Enrollment with google authenticator worked fine. The problem I am having
JobExecutionFailure: jobId:
We get the following error occasionally. Can you point me in the right location where I might find more detail? Thanks We are on 10.5 build 10511 JobExecutionFailure: jobId:1123807; ErrorMessage: java.util.concurrent.ExecutionException: java.lang.NullPointerException;
Moving cloud datacentre from US to Euro
Currently our SD Cloud instance is hosted in the US, is it possible to migrate to Euro datacentre?
Assets Module > Software and License Management Best Practices
Hi, I've been working in our ServiceDesk system trying to get the software licensing to a point where we can use it for better management of the licenses in the environment. Spreadsheets and the like are still in use, because of speed and efficiency.
Approvals and Tasks over REST API V2 Calls
I have gone over the documentation located at https://help.servicedeskplus.com/api A few times, and I can't seem to find any calls for working with Approvals or Tasks using the REST API call. Was this ever implemented in the Version 2 API? Is is possible even if it isn't in the documentation?
[Term of the Day]: Keyloggers
Term of the Day “Keyloggers” Definition — What is Keyloggers? Keyloggers are also known as keystroke loggers. This is a program that runs all the time on your computer from the minute that you start it up. It is a technology that records every
I need help on how to change request ID
Hi! I am using SDP On Cloud Free version and I was wondering on how to change my requestID from a numeric number '0' to '21XXX' as desired.
Alert and Trouble Alarm
Hi there, I represent a brazilian IT enterprise, we have a license to use the OpManager 12.5.213. Our focus is monitoring switches in our AS. I would like to nkow if I can desable the Trouble and Alert Events and use only Critical status in my monitoring.
How can I adjust the column width in a table to improve overall formatting
Right now you cannot set column width and depending on how much text you have in one field it impacts the size of other columns and may wrap text that throws off the overall look of the table. How can I prevent that from happening? Please advise Todd
SSL generation / Path to web server
It is required to check the domain by placing a txt file. where do you need to mark this file?
Manual backup failing
Hi, hoping someone can assist with this... Currently running v9.4 Build 9425 and looking to upgrade to latest (via the upgrade path). Just trying to do an initial backup before the first upgrade and it is failing... This is the backup log file... Exception
Request additional field in RLC
Hi, I want to define Request Life Cycle (RLC) for specific service catalog that include some additional field. Now i want to mandate my additional field in some stage. Also I want to set criteria by my additional field to run custom function(Deluge).
[SDF-92116] restriction of Schedule Start Time
Hi, Few days back i got the below script from "Dinesh Bhaskaran" to restrict to raise a CR within 12 hours of the “Schedule Start Time” now I also want add another restriction of "Schedule Start Time" should be > "System date" in the same script. Please
Automated Followups
My staff often have a lot of tickets awaiting the customer's response. Often, customers' simply ignore or forget about the ticket and my staff spend all day, everyday trying to get feedback from these customers by manually responding to each ticket. I wonder if there is a way whereby the system can see a particular status and then ping the customer once every 2 days requesting a response, then mark the request Resolved on the third day.
Desktop Central 10.0.603 Upgrade
Has anyone else noted any issues after upgrading to DC 10.0.603? We've noticed our DC no longer shows the deployment items correctly as per screenshot below: We also noticed we can no view any of the existing configurations when we go to Patch Management
Filtering in Contracts module
Is it possible to save the selected filter in the Contracts module like it does in the Requests module? We always want to view our Open Contracts by default, but every time we set it to that it reverts to All Contracts after leaving/re-entering the Contracts tab. Even if it was an under-the-hood change that would work for us.
Sync LDAP users/mail in ADSelfService with Password Sync.
Hello, We need to change the mail keys of an LDAP server with ADSelfService, is it possible? We have activated the Password Sync module in the ADSelfService panel by configuring the LDAP server parameters but we do not see warnings of expired or blocked
Uninstall software package downloads installer again
We have a software package with one 1.8GB self-extracting zip file that un compresses to a path location on a windows system using 7-Zip. This has been published to the self-help portal and installs fine. Locate installable: From Local Computer 2021.exe
UI change within a software package
When adding or modifying a software package under the "Installation" and "Uninstallation" tab currently there is only a single text box to run commands. EX: It would be helpful to rework the UI to work like "Custom Script" and replace the single text
Report with all computers & assests of a user
Hello, how can i create a report which lists all computers and assests of a single user? I only managed to create a report with "All Computers" or "All Assets". But i want them all in one report. How can i combine this into one document? Thanks.
Port Need to open at client system
Hi Support. I need to know which port do I need to open in my client machine in order to agent communicate with server. Currently If my windows firewall off the server will detect my client if windows firewall On it will not detect my client. Do I need
Editing notes created by email
If I, as a technician, manually add a note to a request, I can edit it later. If I add a note by sending an email with ##nnn## in the subject line, I can't edit it. It seems to be treated like a reply. Is there a way to add an editable note to a request
Is it possible to show more than 10 requests on screen?
This was configurable in our on premse version.
Script/Powershell to add Device to OpsManager
Hi, Does anyone know a way to add a server to OpsManager using a powershell command or a script I know there is a CSV Import option, but I want to add a command to a build script. Cheers
Set "group" field while reopen the request
Hi, I want to set "group" field when the request is reopened. How can i configure this?
Internal operation failure : AUTO_CLOSE.
Hello, We are getting the following error over and over. From what I can tell this comes from Helpdesk - Request Closing Rules - Automated Close after 3 days.. How do I find what mandatory fields are "missing" and how do I determine what request
Upgrade to 11133 failed
Hi Upgraded our SDP test server from 11129 to 11133 and now no AD logins work. All report "Wrong login". The logs says "Wrong password" but the same login work on production server. SSO is not enabled only Active Directory sync. I have no problem logon
expired and soon to expire passwords no longer populating
Hello, Does anyone have the following issue?: Our Soon-to-expire and Expired Passwords showed numbers on the dashboard. We could send out email notifications to users to warn them of their password was expiring. Both stopped working after we installed
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