[Term of the Day]:DevSecOps
Term of the Day “DevSecOps” Definition — What is a DevSecOps? DevSecOps is a framework that organizations use to manage their development process to include software security assessments as a key component in all stages of the development cycle.
Webinar featuring IDC’s Mark Leary: Make your IT operations future-proof with the Branch of One architecture
With the pandemic, the unprecedented need to support remote working drove several IT organizations worldwide to make drastic changes to their infrastructures. With band aid fixes and make shift solutions, organizations managed to retain business continuity
Webinar featuring IDC’s Mark Leary: Make your IT operations future-proof with the Branch of One architecture
With the pandemic, the unprecedented need to support remote working drove several IT organizations worldwide to make drastic changes to their infrastructures. With band aid fixes and make shift solutions, organizations managed to retain business continuity
Webinar featuring IDC’s Mark Leary: Make your IT operations future-proof with the Branch of One architecture
With the pandemic, the unprecedented need to support remote working drove several IT organizations worldwide to make drastic changes to their infrastructures. With band aid fixes and make shift solutions, organizations managed to retain business continuity
Webinar featuring IDC’s Mark Leary: Make your IT operations future-proof with the Branch of One architecture
With the pandemic, the unprecedented need to support remote working drove several IT organizations worldwide to make drastic changes to their infrastructures. With band aid fixes and make shift solutions, organizations managed to retain business continuity
Webinar featuring IDC’s Mark Leary: Make your IT operations future-proof with the Branch of One architecture
With the pandemic, the unprecedented need to support remote working drove several IT organizations worldwide to make drastic changes to their infrastructures. With band aid fixes and make shift solutions, organizations managed to retain business continuity
Assigning Users to Tasks
We created a custom Change Control process using the Request to Change template in ServiceDesk Plus. After initial approval of the Request and assiging a Change, we move it to a Task Creation status under Implementation. The Requestor is responsible
Desktop Central - Better Patch Management Information / Flow
Some things that I believe would help improve the Patch Management flow in Desktop Central, currently it's a bit cumbersome and hard to track down what exactly is in which patching group / deployment policy. Separate Configuration Deployment Policies
Google Chrome fixes several high-severity vulnerabilities in its stable channel 92.0.4515.107 update
Hello everyone, Chrome stable channel has been updated to 92.0.4515.107 for Windows, macOS, and Linux. This update comes with fixes for 35 security vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity
Samsung USB Block
Anybody know how to secure USB from Samsung and other Androids besides Apple
Restrict access web console on internet
We want to use agent to scan the laptops out of office , but the agent port and web console port is the same , so any user can open the web console on internet , we just want to access to web console through the LAN , what should we do ? thanks.
Software Deployment Logic Expansion
I've came from Lansweeper system and Desktop Central Software deployment is very primitive. In Lansweeper deployment I can create steps and each step in deployment can preform different task (CMD , file check, version check.. etc..) and depending on
Adding a Google account to RecoveryManager Plus
This post will explain how you can add your Google Workspace account to RecoveryManager Plus. Prerequisites: To add your Google Workspace account to RecoveryManager Plus, you’ll require a service ID and/or a service Key. To create a service account
[Tips & Tricks] A Change Widget for Technician's to view "Open Changes"
One of our ServiceDesk Plus customers came up with the following requirement, a custom widget needed for the Technician's homepage for Changes. To display all open Changes, so that technicians need not go to the Change tab and view the open Changes, they can
Report Project Status change From History
Hi team. A pleasure to salute you. Is there a way to generate a report that shows the status and dates of changes in the status of a project? And to be shown in the report like this: Thanks and Regards!!
Google Chrome fixes several high-severity vulnerabilities in its stable channel 92.0.4515.107 update
Hello everyone, Chrome stable channel has been updated to 92.0.4515.107 for Windows, macOS, and Linux. This update comes with fixes for 35 security vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity
Google Chrome fixes several high-severity vulnerabilities in its stable channel 92.0.4515.107 update
Hello everyone, Chrome stable channel has been updated to 92.0.4515.107 for Windows, macOS, and Linux. This update comes with fixes for 35 security vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity
WorkLog Type
Hi, I'm trying to do a Worklog Type report. In my SDP i have some specific names for my worklogs but I cannot see this field in Analytics. Only shows me the description field. SmallBestOriginalRemove
Publicly disclosed zero-day vulnerability CVE-2021-36934 in Microsoft Windows 10
Hello everyone,An Elevation of Privilege vulnerability in Microsoft Windows 10, which grants non-admin users access to SAM, SYSTEM, and SECURITY registry hive files has been discovered recently. Vulnerability description: Starting with Windows 10 build
Publicly disclosed zero-day vulnerability CVE-2021-36934 in Microsoft Windows 10
Hello everyone,An Elevation of Privilege vulnerability in Microsoft Windows 10, which grants non-admin users access to SAM, SYSTEM, and SECURITY registry hive files has been discovered recently. Vulnerability description: Starting with Windows 10 build
Publicly disclosed zero-day vulnerability CVE-2021-36934 in Microsoft Windows 10
Hello everyone, An Elevation of Privilege vulnerability in Microsoft Windows 10, which grants non-admin users access to SAM, SYSTEM, and SECURITY registry hive files has been discovered recently. Vulnerability description: Starting with Windows 10 build
Monitored System showing Trouble Status
Hello, Few of the monitored devices are showing trouble status (Dependent unavailable) and showing yellow status on the dashboard, whereas the system is up & there was no downtime. It is effecting the overall availability of the system. Regards, Abh
[Tips & Tricks] Benefits of Integrating Outlook Actionable Messages with Servicedesk Plus
This post will deal with the integration benefits that will be really helpful in many environments where the outlook is used. Integrating the two applications can be done with much ease and we have explained the steps to do the same in detail on the link
AD Import - Dept & Site Refresh
Hi, We've just a big update of the department and office fields in AD. We now need to do a been clean up of Department and Site records in Service Desk. What is the best way to do this? I'm going to guess that each current record in those tables has a
Can someone explain to me this LDAPS certificate requirement?
I'm trying to make an LDAP connection from Service Desk to our domain controller ldaps://servername.domainname:636 and when I click Save and Import, I get the following error: FAILURE: Domain Controller saved successfully, but error occurred while trying
[Term of the Day]:Digital Signature
Term of the Day “Digital Signature” Definition — What is a Digital Signature? A Digital Signature is a type of electronic signature, it goes beyond electronic versions of traditional signatures by invoking cryptographic techniques to dramatically
Microsoft Edge (chromium-based) fixes one zero-day CVE-2021-30563 along with other vulnerabilities in its 91.0.864.71 update
Hello everyone, Microsoft has released Edge (chromium-based) update 91.0.864.71. This update comes with fixes for several security vulnerabilities with one of them being an actively exploited zero-day vulnerability tracked as CVE-2021-30563. The details
Microsoft Edge (chromium-based) fixes one zero-day CVE-2021-30563 along with other vulnerabilities in its 91.0.864.71 update
Hello everyone, Microsoft has released Edge (chromium-based) update 91.0.864.71. This update comes with fixes for several security vulnerabilities with one of them being an actively exploited zero-day vulnerability tracked as CVE-2021-30563. The details
Microsoft Edge (chromium-based) fixes one zero-day CVE-2021-30563 along with other vulnerabilities in its 91.0.864.71 update
Hello everyone, Microsoft has released Edge (chromium-based) update 91.0.864.71. This update comes with fixes for several security vulnerabilities with one of them being an actively exploited zero-day vulnerability tracked as CVE-2021-30563. The details
How to troubleshoot business rules
Hello, How do I troubleshoot business rules ? I have setup few and I can't understand why they aren't triggered. Your Version: 10.5 Build 10510 Database: postgres TIA Daniel
How to manage and report on Isilon and NetApp file servers efficiently using ADManager Plus
"Oh! Absolutely any random person can walk into our office and look at any confidential document they want to!" - said no organization ever. But this is exactly what happens when access and permissions are not managed securely. Managing file servers in
How to summerize multi table by indepenedent data
Hi, I have three table that related to ServiceDesk Plus like below details: Table 1: worklog Table 2: task Table 3: request Now I want to generate this result with Analytics Plus that every count of table is independent. What should I do? These table
Building the ME SDPPLUS on Azure
We are planning to migrate our SDP Plus to Azure with the latest and greatest. Is there a document that shows what planning needs to be done and also visio diagram showing how uses will be connecting to it as well as if we want to implement 2 factor authentication.
Automatic Update
Hello everyone, I was trying to figure it out if this tool https://www.manageengine.com/network-configuration-manager/?pos=MEhome&loc=ProdMenu&cat=ITOM&prev=AB3 it can be configured in a way that it can update ifAlias interfaces in an automatic way. Example:
Report
Hi, Please tell me how I can make a report with this 4 columns: ID Subject Requester-Name Requester-Email
Will ServiceNow integration be offered for Desktop Central Cloud edition?
There was a ServiceNow integration option under the Admin menu in our on-prem Desktop Central instance. Since migrating to the Cloud Desktop Central version, I see this integration is missing. Are there plans to add the ServiceNow integration to the
Not showing requests to some support groups
Hello There, I want to make it services shown only to some support groups. When I create new service catalog and in the "Associate Support Groups to Template" I choose only the group that I want but I still can see with other support groups when I login
Approve a closed ticket
In our company, we are smaller and send approvals for tickets that we know will be approved and then close the ticket. (I don't make company policies, just do what I am told.) We recently upgraded to 11.2 and found that tickets can no longer be approved
Business Rule to send email
Hi, i want to create a business rule to send email when i have an specific status in the incidents. For example, i have a request in status "open", and when i put in "Closed" business rules detects this, and send an email, with an information from that
[SOLVED] restore failed
Hello After a upgrade failed I try to restore but it failed please find file attached with detail Thanks
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