New to ADSelfService Plus?

• Announcements

• Free webinar: 24+ hr/week of firefighting vs. 2 hours of strategy - How to prevent the dreaded DBA burnout

  Are your DBAs spending more time troubleshooting database issues than driving improvements? You're not alone. More often than not, IT teams find themselves trapped in a cycle of troubleshooting performance issues, responding to incidents, managing unexpected

• [Attention] In-product chat is moving to newer builds of Mobile Device Manager Plus

  At ManageEngine, we're constantly refining the way you interact with us. And in-product chat is the fastest way to do it, without leaving the console. 9 out of 10 customers already work this way. So we have redesigned the in-product chat experience around

• [White paper] Agentic AI in ITOps: Closing the gap between alerts and action

  AI is rapidly becoming central to modern IT operations. While AI has improved how teams detect, analyze, and prioritize incidents, turning those insights into action still requires significant manual effort. For most teams, closing the gap between alerts

• Announcement: 'ME MDM' app renamed to 'Self Service'

  Hello everyone. We are renaming the Mobile Device Manager Plus agent app from 'ME MDM' to 'Self Service'. The app will be automatically updated with a new name and logo on all user devices. The rollout will begin on August 15, 2026. The rollout will be

• Turn cloud findings into clear, actionable priorities

  Hello! Cloud environments generate a constant stream of issues. Idle resources drive up costs, misconfigurations introduce security risks, and availability gaps go unnoticed until they impact users. The challenge is not the lack of data, but knowing what

• Most Discussed Topics

• Endpoint Central 11.5.2622.05

  I just updated Endpoint Central to version 11.5.2622.05. I configure the immediate deployment of updates to the clients, but the task doesn't start anymore (which it used to do before updating). After 1 day is still there without starting. What can I

• Linking accross groups

  hi Is it possible to link two tickets from two different groups? group a owns one ticket group b own a different ticket. Is there any way to link them? I thought sharing would make that possible it does not.

• First application install works, the rest all get "Network error occured with error code : 2" from deployment template

  Hey all, When using OS Deployer, my first application installs without a hitch. All of the others fail with "Network error occured with error code : 2". This is the extent of the error, no other information is given. How can I troubleshoot this?

• Solutions

  Why is it that the majority of the questions that are asked here are referred out to support with no resolution posted here? Isn't the object of this community to assist in quick fixes and ideas so that we don't have to wait on support to help us, and

• Customisable Power Management Report - On demand and via schedule

  The information I want is contained in the "System Uptime Report" in the other reports section, but I cannot have it send me the specific data I require. I assume I need a query report? I need to be able to define a group of devices, have a months worth