Hi there,

This security advisory addresses an unauthenticated remote code execution (RCE) vulnerability affecting SupportCenter Plus versions 11012 and 11013.

This vulnerability was addressed on September 16, 2021 in versions 11014 and above, and an advisory was published as well.

Please note that we are noticing exploits of this vulnerability, and we strongly urge all customers using SupportCenter Plus (all editions) with versions 11012 and 11013 to update to the latest version immediately.

Severity: Critical

Impact:

This vulnerability can allow an adversary to execute arbitrary code and carry out any subsequent attacks.

What led to the vulnerability?

A security misconfiguration in SupportCenter Plus led to the vulnerability. 

Who is affected?

This vulnerability affects SupportCenter Plus customers of all editions using versions 11012 and 11013.

How have we fixed it?

The vulnerability has been addressed by properly configuring the security configuration and removing the unused URL in versions 11014 and above.

How to find out if you are affected

Click the Help link in the top-right corner of the SupportCenter Plus web client, and select About from the drop-down to see your current version. If your current version is 11012 or 11013, you might be affected.

Please follow this forum post for any further updates regarding this vulnerability.

What customers should do

Customers who fit the above criteria can upgrade to the latest version (11016) using the appropriate migration path.

Please read the upgrade instructions carefully before beginning the upgrade. For assistance, write to support@supportcenterplus.com or call us toll-free at +1.888.720.9500.

Important note: As always, make a copy of the entire SupportCenter Plus installation folder before applying the upgrade, and keep the copy in a separate location. If anything goes wrong during the upgrade, you'll have this copy as a backup, which will keep all your settings intact. If you're using an MS SQL server as a back-end database, back up the SupportCenter Plus database before upgrading. Once the upgrade is successfully completed, remember to delete the backup.

We offer our sincerest apologies for any inconvenience this may have caused. If you have any questions or concerns, please reach out to us at support@supportcenterplus.com.

Best,

Umashankar