Please upgrade to the latest version of Secure Gateway Server
Hello everyone, We have updated Desktop Central's Secure Gateway Server with a few issue fixes and enhancements. Please Download the latest Secure Gateway Server here. You can check the list of updates for the build update on this readme page.
Mobile App not working since Build 6114
Hello Everyone, Since updating to Build 6114 the mobile App stopped working on our End. After typing in the Server Configuration, the Connection can be established. unfortunately, we get an "unexpected error" when trying to reset the password while the
Remove All Attachments Trigger
So, this doesn't need to be a trigger. But here is the issue. Over the weekend McAfee scanned and identified a hundred or so files on old archived tickets. Every single ticket was for a Spam/Phishing ticket that a user had emailed in when something made
Change WF export to PDF, WF editor performance
Hi, I have noticed that the Export as PDF function in Change Workflow Editor generates only the header and footer (see attachment) if the WF is bit more complex (close to 80 nodes, stages with 7-8 statuses, multiple switches with +-5 values each). In
Can't create new report folder - BUG REPORT
Hi On the latest version - when I create a new report folder - it doesn't show. I can see it under 'manage' and move the order but I can't see it listed on the main page. Tried it on both my dev and prod servers - same result UPDATE - You have to create
Not work sorting on some pages
Hi DC build 1.1.2127.12 Windows 10 x64, Chrome 94.0.4606 Not work sorting (by column name click) on pages "Threats & Patches / Systems / Systems without Agent Contact" and "Threats & Patches / Systems / Patch Deployment Failed"
Generate a list of printer with IP address
Hello, Grateful if you could advise what is the mistake in it. All are generated from SDP in this custom query except the [ MAX("networkinfo"."IPADDRESS") AS "IP Address" ] part. SELECT MAX("productType"."COMPONENTTYPENAME") AS "Product Type", MAX("resource"."RESOURCENAME")
Chrome not remember field Subject
Hi, After Fix Chrome 94 can not load page form https://pitstop.manageengine.com/portal/en/kb/articles/unable-to-access-servicedesk-plus-in-the-latest-version-of-edge-and-chrome-version-version-94-released I got problem Chrome not remember field Subject
Subscription
Hello, Is it possible to be notified when there is a new CVE on ADManager ? Thanks Regards, Anthony
Some Nested OU's in "Select Container" Field Won't Load
Greetings, I'm having an issues with "Select Container" functionality, and it doesn't seem to matter where this field shows up. (i.e. I have the some issue with Select Container if its in a user creation template, OU creation, computer management, template
Support for OpenJDK
I know all ME products use insanely outdated and end of life version so of Java, Eventually these will need to be upgraded. What information should we be aware of considering the changes in Oracle Java licensing. We are currently going through all our application to determine if we will need a subscription to maintain the systems java software. Currently SDP is running 7.55 (which was end of life in early 2015). Other products we use have already moved to OpenJDK. We need to know the future plans
problem with vmware vcenter 6.7
Hello After upgrading my vcenter to 6.7, opmanager is unable to connect to vcenter with vmware credentials giving me error:Failed to connect the VMware Host WebService(Device may not be reachable/Credentials may be wrong)
Outlook Add-in for Service Desk Plus
Hi, I am working on an Outlook add-in for SDP. First of I want to complement you on the API development and the features that you have implemented. I would like to ask you what is expected from the API development in the near future so i can take that into account before i release a production version of the add-in. if you are interested in trying the add-in and give me feedback that would be appreciated. Best regards, Valdi Hafdal URL : http://www.valinc.net Add-in for Support Center Plus
Now you can Scan and deploy Mac patches automatically
Using Desktop Central you can scan and deploy Mac patches automatically. The benefit includes : Scan and fetch status reports: By following the script (Ref the link given below) you can scan the designated systems and access the reports to analyze the status updates from a centralized location, which means you will have in-hand information about the systems and the reports helps you to take a informed decision. Patch deployment: You can perform the patch deployment from a centralized location for
Delete folder
hi, i ant to delete some folder in C:\Users\%username%\AppData\LocalLow, local and roaming But i cannot find any dynamic variable ini Desktop central it will match for this....please help Regards jason
CVE-2021-40449 actively exploited zero-day patched in October 2021 Patch Tuesday
Hello everyone, Microsoft Patch Tuesday October 2021 comes with fixes for 81 vulnerabilities (including Microsoft Edge for chromium updates), of which 4 are zero-day vulnerabilities. Of the 4 zero-days, one is actively exploited and the other 3 are publicly
CVE-2021-40449 actively exploited zero-day patched in October 2021 Patch Tuesday
Hello everyone, Microsoft Patch Tuesday October 2021 comes with fixes for 81 vulnerabilities (including Microsoft Edge for chromium updates), of which 4 are zero-day vulnerabilities. Of the 4 zero-days, one is actively exploited and the other 3 are publicly
CVE-2021-40449 actively exploited zero-day patched in October 2021 Patch Tuesday
Hello everyone, Microsoft Patch Tuesday October 2021 comes with fixes for 81 vulnerabilities (including Microsoft Edge for chromium updates), of which 4 are zero-day vulnerabilities. Of the 4 zero-days, one is actively exploited and the other 3 are publicly
Survey rating for Technician Widget
Hi. When we add the Survey Rating for Technician Widget to any dashboard, it just sits there processing and never shows any results. I attached a screenshot of what we see which are the dots moving left to right. Thanks
DCentral sync to SDP, missing computers
Hi, I've noticed that SDP is missing assets that are in DCentral - my computer being one of them. I can see my computer in DCentral, but not in SDP. Now SDP uses the DCentral agent, I dont know how this integration syncs. There are settings in DCentral,
the web service does not start
Please help me solve the problem with the Netflow Analyser web service. Before restarting the server, everything worked correctly, and after restarting the service does not start. Previously, access was carried out via tcp/8080 port. But today it was
Error: Issue in getting project list form JIRA, please check the JIRA configuration!!
Hi, I want to integrate SDP to JIRA issue tracker. I read this document and do it: https://help.servicedeskplus.com/jira-integration But when I click on custom menu, open a pop-up page and show me this error: Error: Issue in getting project list form
Filter out BCC emails
Hi We are getting allot of BCC emails that turn into requests that we do not want. How can I filter out the BCC emails from creating unwanted tickets? Thanks.
Notification Template - Reply and Forward
Hi, I've been doing a lot of work to update all our notification / reply templates and I think I've overwritten one I didn't want to. So the scenario is we have a ticket and a 3rd Party has responded to an email and this is now appended in conversations
October 2021 Patch Tuesday updates
Hello everyone, Here's the list of supported updates released this Patch Tuesday New Security Bulletins : 2021-10 Cumulative Security Update for Internet Explorer 11 for Windows 7 (KB5006671) (ESU) 2021-10 Cumulative Security Update for Internet Explorer
October 2021 Patch Tuesday updates
Hello everyone, Here's the list of supported updates released this Patch Tuesday New Security Bulletins : 2021-10 Cumulative Security Update for Internet Explorer 11 for Windows 7 (KB5006671) (ESU) 2021-10 Cumulative Security Update for Internet Explorer
October 2021 Patch Tuesday updates
Hello everyone, Here's the list of supported updates released this Patch Tuesday New Security Bulletins : 2021-10 Cumulative Security Update for Internet Explorer 11 for Windows 7 (KB5006671) (ESU) 2021-10 Cumulative Security Update for Internet Explorer
Database / DBSize warnings - what do they mean
I'm getting daily messages in the System Log - System Log Message - 316890247 (number varies) Module - database Sub-Module - DBSize Type - Warning Action - Add What does this mean, what are the implications and do we need to do anything ? thanks Dav
Report to show "Notes" field from AD
Trying to run a report that will show the First name, last name, user name and the notes/info field from AD so I can send this to a department. The notes/info field contains some info that another department needs. I cant figure out how to get a report
Bulk Modify User's Manager Attribute from CSV File
I'm curious to know if there is a way (and a way to format the CSV) that I can use AD manager to modify users in our Active Directory to have the correct Manager associated to the user object. Our HR department recently did a org review and modification,
Test Environment Versions?
We've run SDP for years but now find that setting up a dev environment would be a good idea. I've reviewed the instructions here https://pitstop.manageengine.com/portal/en/kb/articles/how-to-build-a-test-environment-for-servicedesk-plus but I need a
[Term of the Day]:Smart Dust
Term of the Day “Smart Dust” Definition — What is smart dust? The term Smart Dust is also known as microelectromechanical systems (MEMS). Professor Kristofer Pister (University of California, Berkeley) coined the term smart dust in 1997 to describe
[Online training] Analytics Plus virtual classroom training sessions for experts
Analytics Plus' virtual classroom training session for experts offers an in-depth understanding of Analytics Plus' features and reporting capabilities. During the session, we'll discuss advanced analytics concepts including building data models and preparing
Critical : Error while invoking backup
Message Dear Admin, Unable to take the backup of ServiceDesk Plus, So please contact your database Administrator [OR] product support for further assistance to fix the below error and forward this E-Mail, support file(s) and SDPbackup.log file from bin
Break Time Custom Operational Hours
in our office there is a break during the day which means our office operating hours stop, for example one hour, can we adjust the time for operating hours, for example starting time at 08.00 am, break 12.00 - 13.00, finish time 17.00? ? so at that time
Error syncing Desktop Center Server and Secure Gateway Server
Hi everybody, I have configured the Secure Gateway Server connection with the Desktop Central Server in Windows Server 2016. The firewall has opened the ports: 8383, 8443, 8027, 8031, 8384. The installation of Secure Gateway Server has been successful and has started. But when I check synchronization on the Desktop Central Server, the error message. Can someone show me the steps I've missed? (Details in the attached image) Thank you very much.
Pass Through Authentication
Hello. I can't find Pass Through Authentication settings(checkbox). It used to be on page Admin - Users - Active Directory. Where can I find this? Version:11.3 Build 11308
Microsoft fixes high-severity security vulnerabilities in Edge for business chromium 94.0.992.47 update
Hello everyone, Microsoft Edge for business chromium has been updated to 94.0.992.47 for Windows, macOS, and Linux. This update comes with fixes for 4 security vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability
Microsoft fixes high-severity security vulnerabilities in Edge for business chromium 94.0.992.47 update
Hello everyone, Microsoft Edge for business chromium has been updated to 94.0.992.47 for Windows, macOS, and Linux. This update comes with fixes for 4 security vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability
Microsoft fixes high-severity security vulnerabilities in Edge for business chromium 94.0.992.47 update
Hello everyone, Microsoft Edge for business chromium has been updated to 94.0.992.47 for Windows, macOS, and Linux. This update comes with fixes for 4 security vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability
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