Manage Engine ServiceDesk Plus Free Lisans Problem
Hello there, When you register with the link below, a free license is not sent to our e-mail address, we request your help on the subject. https://www.manageengine.com/products/service-desk/help-desk-software/free-it-help-desk-software.html
Report sorted into days delay.
Hello, I am looking for some help creating or modifying a report that will show all open requests , sorted into days delay. I have attached image for reference. Thank you very kindly,
Masterclass 2021 Season 2 - Episode 1: Slash resolution time and automate key desktop management tasks with the ServiceDesk Plus-Desktop Central integration
Ever wondered how to slash resolution times while simultaneously automating key desktop management tasks? In this Masterclass, we'll teach you how to maximize your productivity and stay on top of help desk requests with the ServiceDesk Plus-Desktop
Collections for Software Deployments
Currently the Collections are only being utilized to push out things like registry changes and group permissions, and other various settings. It would be great to be able to utilize these for software deployments, the self-service portal, and patching.
Error Deploy OS
Hi Afther Start Deploy OS Error OSDA.exe Spplication Error The instruction at 0x96714617 reference memory at 0xfffffdf0.the memory coild not be read Click on OK to terminat
[Term of the Day]: Cybersquatting
Term of the Day "Cybersquatting" What does Cybersquatting mean? The term Cybersquatting, also known as domain squatting and typo squatting -- refers to the unethical practice of registering an Internet domain name and holds it with the motive of reselling
Ransomeware attacks through Desktop Central Software
Ransomeware attacks through computer system management software are currently happening. What is zoho managengine doing to prevent Ransomeware attacks through Desktop Central Management software? Are you reviewing your software to make sure there are
Publicly disclosed vulnerability in Microsoft Windows Print Spooler Point and Print
Hello everyone, A vulnerability in Microsoft Windows Print Spooler Point and Print with an exploit publicly available has been recently discovered. Vulnerability description: With the recent update for MS16-087, Microsoft has mandated that the printers
Publicly disclosed vulnerability in Microsoft Windows Print Spooler Point and Print
Hello everyone, A vulnerability in Microsoft Windows Print Spooler Point and Print with an exploit publicly available has been recently discovered. Vulnerability description: With the recent update for MS16-087, Microsoft has mandated that the printers
Publicly disclosed vulnerability in Microsoft Windows Print Spooler Point and Print
Hello everyone, A vulnerability in Microsoft Windows Print Spooler Point and Print with an exploit publicly available has been recently discovered. Vulnerability description: With the recent update for MS16-087, Microsoft has mandated that the printers
Masterclass 2021 Season 2 - Episode 1: Slash resolution time and automate key desktop management tasks with the ServiceDesk Plus-Desktop Central integration (July 29)
Ever wondered how to slash resolution times while simultaneously automating key desktop management tasks? In this Masterclass, we'll teach you how to maximize your productivity and stay on top of help desk requests with the ServiceDesk Plus-Desktop
[Analytics Plus] Launching advanced analytics for ServiceDesk Plus' survey module
Hello folks, We're happy to announce that we've launched advanced analytics for ServiceDesk Plus user surveys. Now, you can leverage end user feedback to measure service desk performance and optimize service offerings to ensure better customer satisfaction.
Launching advanced analytics for ServiceDesk Plus' survey module
Hello folks, We're happy to announce that we've launched advanced analytics for ServiceDesk Plus user surveys. Now, you can leverage end user feedback to measure service desk performance and optimize service offerings to ensure better customer satisfaction.
Assets change report
Hi team I need a report that shows the assets that have changed from one user, department or site to another in the last month. Could you help me, please? Service Desk Plus: 10.5 Build 10500 BBDD: MySQL In the results, I should see the field Asset T
Query Report for Non-Close/Cancelled/Resolved Tickets Greater Than 5 days with Specific Value in 'Incident Additional Field'
Hi! I'll looking to create a query report for tickets which are not close, cancelled or resolved, which are older than 5 days with a specific value in the incident additional field. Please help. Warm Regards AA
Zooming in graphs
If i select a time interval of one hour in the graphs, then a description of the protocols and the number of bytes will appear below. But if I start to zoom in on the time, then the number of bytes is not recalculated according to the protocols. The same
Announcement on Two-factor authentication availability in Supportcenter plus and much more
Dear User(s) Greetings for the day. ManageEngine Supportcenter Plus released Two-factor Authentication (2FA) and much more features along with its 11.0 Version- 11012 build release. Please refer to the Migration path table available here and upgrade to
SDP MSP 10526 Released and Announcement on Remote AE Behavior changes
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 10.5 - Build - 10526. Please refer to the Migration path table available here and upgrade to our latest build 10526. In continuation to this post, please refer to the below Announcement
IT Asset Management in Desktop Central Vs SDP
Hi, I see that there is a IT Asset Management module in both Desktop Central and SDP. I would like to understand the difference in the value provided by these 2 products on the IT Asset Management front. Is Desktop Central required when SDP is already
Switch relationship query
Please provide an query: All switches and routers for which no rack relation is registered.
Disable Bitlocker TPM via Desktop Central script? - Windows 10 Feature packs help.
Im sure lots of other Admins are in the same boat with Staff Working from Home becoming the new norm? We have deployed Bitlocker with a TPM Pin on boot up for Windows 10 laptops but want to install feature packs to our remote workers in the evening when
10 min average in interface application
Hello. We are still using netflows 9. In the graph device -> interface -> application, the data is displayed in 1 minute average aggregation. Consider trial version 12. In this version, the graph device -> interface -> application is displayed for 10
Send Notification based on Request Status Field
We have two custom Status codes. "Waiting for User" and "Waiting for IT". We would like to be able to send an email to the User or Technician if the Status is one of those codes and there has been no activity on the Request for, say, 12 hours. Using the
Requests> Custom View - Shared ticket solution?
We currently have filters set up so that each technician sees the Requests that are assigned to them as well as seeing any unassigned Requests in their Technicians View: Request status is not "Cancelled","Resolved","Completed" Technician is "technicians
[Term of the Day]:Lightning Network
Term of the Day “Lightning Network” Definition — What is Lightning Network? The Lightning Network is a cryptocurrency protocol that works with blockchain technology. Lightning Network was first introduced in February 2015 by Joseph Poon and Thaddeus
Google Chrome fixes one zero-day CVE-2021-30563 along with other vulnerabilities in its stable channel 91.0.4472.164 update
Hello everyone, Chrome stable channel has been updated to 91.0.4472.164 for Windows, macOS, and Linux. This update comes with fixes for 8 security vulnerabilities with one of them being an actively exploited zero-day vulnerability tracked as CVE-2021-30563.
Google Chrome fixes one zero-day CVE-2021-30563 along with other vulnerabilities in its stable channel 91.0.4472.164 update
Hello everyone, Chrome stable channel has been updated to 91.0.4472.164 for Windows, macOS, and Linux. This update comes with fixes for 8 security vulnerabilities with one of them being an actively exploited zero-day vulnerability tracked as CVE-2021-30563.
Google Chrome fixes one zero-day CVE-2021-30563 along with other vulnerabilities in its stable channel 91.0.4472.164 update
Hello everyone, Chrome stable channel has been updated to 91.0.4472.164 for Windows, macOS, and Linux. This update comes with fixes for 8 security vulnerabilities with one of them being an actively exploited zero-day vulnerability tracked as CVE-2021-30563.
[SDF-90833] Change Search Fucntion
HI, Is there a way to change the the search function for the main search bar/box to search solutions rather than templates ? We are using the on-prem version if that helps. Thanks in advance, Barry
How can I avoid sending two mails to Requester, when closing a request in a Reply to the Requester ?
We have activated 'Acknowledge requester by e-mail when the request is closed.', which is fine, because the requester, then gets a notification, when a request is closed from Edit mode or from the right-side menu. But when a request is given the status
Outlook Actionable Messages - Supported Notifications
In the guide for configuring Outlook Actionable Messages it is mentioned that only certain notification types are supported: Acknowledge requester by e-mail when a new request is received. Alert the following technician(s) by e-mail when a new request
User Modification Template
Is there a way to do a User Modification Template for multiple domains. USE CASE: As a multi-domain forest, we put certain groups (ex. VPN) in the root domain. I need to assign that group to a user in the child domain. However, when trying to assign that VPN group (that is in the root domain) to a user (in the child domain) I can't find that group.
Failed Deploy OS Exit Application
Hi My Log on OSDA Afther Deploy Template Exit and get to cmd Command [2021-07-12 16:44:47.032700] [0x00000278] [info] : Error : Unable to get registry value 200 [2021-07-12 16:44:47.032700] [0x00000278] [info] : [LogWrapper.cpp : 1006]>OS_Manager::CAccessLog::IsFileExist()The
[Free e-book] Back to work: An IT admin's guide
As employees begin to return to the office, organizations need to adapt to the requirements of new-age workers. Read our e-book to learn how to transform your workplace to keep up with changing dynamics. Download now.
[Free e-book] Back to work: An IT admin's guide
As employees begin to return to the office, organizations need to adapt to the requirements of new-age workers. Read our e-book to learn how to transform your workplace to keep up with changing dynamics. Download now.
[Free e-book] Back to work: An IT admin's guide
As employees begin to return to the office, organizations need to adapt to the requirements of new-age workers. Read our e-book to learn how to transform your workplace to keep up with changing dynamics. Download now.
[Free e-book] Back to work: An IT admin's guide
As employees begin to return to the office, organizations need to adapt to the requirements of new-age workers. Read our e-book to learn how to transform your workplace to keep up with changing dynamics. Download now.
[Free e-book] Back to work: An IT admin's guide
As employees begin to return to the office, organizations need to adapt to the requirements of new-age workers. Read our e-book to learn how to transform your workplace to keep up with changing dynamics. Download now.
CSV/PDF export not working
Hello, after updating from build no. 12158 to 12163, this feature (CSV/PDF export) does not work anymore, the error says: "Failed to raise the export request." This is in the "Alerts" tab.
[Term of the Day]: Destructive Testing
Term of the Day "Destructive Testing" What is Destructive Testing? In software testing, a destructive test is a methodology to check the robustness quality and lifespan of the software. It is a common fact that most users are prone to mishandling
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