Authentication Bypass Vulnerability
In the latest hotfix release notes there is mention that a authentication bypass has been fixed in build 10.1.2137.8. https://www.manageengine.com/products/desktop-central/help/introduction/read-me/sp-readme.html Are there any details on the severity
Rest API question
Hi. I have two questions regarding REST API: 1 - We're using 10534 build and https connection with TLS 1.2. In documentation I found information only about http connection. Can Rest API send requests using HTTPS method? 2- Technician key gives too many
Anyone have a script to remove all instances of Java 8 and install different version
Was using PDQ for a large project. As they had the built in scripts that aided in the deployment of Java. Tried copying everything over to DC for the remainder of the 100 or so machines but it's not working. Need to uninstall whatever version of Java
Authorization to SD via LDAP
hi! the system is configured to log in via LDAP, everything works. a message began to appear that it was necessary to change the password, although the account was being used by the domain. How can I disable this message?
Deluge Sample script
Hi, How I can use Deluge Sample script on html form?
Register requester form
Please provide me a register requester form on login page -- Some users haven't account, and please I want add link on the login page, when she/he click on the like, a html or java form appears that user can fill fields and register it via API
Submit issue form
Some users have not account, but she/he call phone. Please Provide simple form for submit request via API with this fields name: phone: subject: listbox (option 1, option 2 , option 3)
PMP - Migrating to new server.
Hi all, Just wondering if any one knows of a procedure to migrate to a PMP installation to another server. I'm decommissioning an old server and would like to install it on a new one. I've done a clean install and restored the backup, but have not been able to logon with usernames/passwords used in the old installation. Any help would be great. Thanks - Rick
Discover Resources in specific OU
Hello I'm new to Password Manager Pro and have still lots to learn. However this is something I don't find a solution for. I want to to test Discover Resources. So I want only to discover one OU with a limited amount of objects. When I click Fetch Groups
Changing Worklog-Template
Hello ManageEngine-Team, we need to change our Worklog-template in the same way as we can change the incidents or tasks-templates. How can we do that? Regards, Jason Kehl
Field type for "users"
As similar to system field "Editor", would be good to have the chance to have Additional Fields with type "user". Ideally, based on that field, several conditions (form rules, notifications, approvals or tasks) could be triggered.
[SD-94047] Notification Not working for Notify requester and Cc users when a technician's reply through email is appended to the request
When I click Customize Template when trying to edit the notifcaiton rule for Notify requester and Cc users when a technician's reply through email is appended to the request I get an error screen.
Upgrade stuck on 3% from 11000 to 11100
Hi, I tried to upgrade from 11000 to 11100 but the installation stucks at 3%, i wait for 3 hours and it's still there. i do a reinstall and a rollback to 11000, I don't know what's happening, i attach the logs file. i'm using a MSSQL database
IE (11 and Edge) and sometimes chrome
Having an issue with the above browsers. if we open IE or Edge, and go to the url directly, it will not draw the screen or show graphics. If we go from a link we put on our intranet page, it will not SSO, but we can sign in manually. Chrome, will do this only sometimes. I have just upgraded to 9422 and this started happening.
Has anyone tried to deploy the Dell Command Configure CCTK setup for BIOS configuration with Desktop Central?
I've created and tested the command configurations as there are a few settings i need to impliment on about 50-55 machines. The test went fine, but I am having issues figuring out how to create a deployment. It's an EXE and CCTK file that makes the changes
dcusbsummary.exe High CPU Utilization (2 Instances)
I have a Windows 7 VM on ESXi that has a desktop central agent (10.1.2127.16.W) that has two instances of dcusbsummary.exe running with high CPU utilization. What is this and can it be ended?
Vulnerability Management feature in OpManager
Hi! There's a Vulnerability Management feature in NCM. But - is there a such feature in OpManager? Or , maybe - in NCM addon?
Log4j AD Manager Plus CVE-2021-44228
Hi ManageEngine, In regards to CVE-2021-44228, on twitter I read a post that AD Manager Plus has log4j 2.11 bundled in. Is this true? Will this be updated? Cheers
ServiceDesk Plus free edition is expiring!
Dear all, I installed ServiceDesk plus Standard free edition but now I'm getting a message that the license is expiring in the next couple of days!. This is puzzling. Anybody with an idea on how to resolve this? ManageEngine indicates that free edition does not expire, and this is what I expect. Regards, Davis Onsakia
We could see multiple duplicate entries in our Manage engine desktop central console
We have performed the desktop central server upgrade recently. After which we started seeing many duplicate entries showing up in our desktop central server console with same host name, ip address and mac address. Kindly assist us on how to fix this
DC server and Agent issues Windows 10
When i try to install the agent either manually or using SOM, keep getting this error when running agent trouble shooting DCServerFlatName 8383 https Failed The request was aborted: Could not create SSL/TLS secure channel.
DateTime Picker (Date only?)
Good Day, I got a call from a user today, after we did an upgrade on the product from 6653 to7122 last week. I am not sure how it was before, but as the user is now complaining about it, it seems there has changed something. I don't use the product regulary
Auto Assign Only my users tickets
I am a manager and I have several users and I play the role of a technician. The scenario is: when these few users register tickets, I have to receive them and after the changes, refer the tickets to another technicians. How can I get tickets just for
Last Logon Time is 0 for a few computers
Hello, I'm new to ADManager Plus, just installed a test version... I tried the AD Report for inactive computers but there are a few computers with just 0 as last logon time. From AD side there is a logon time in the computer object(s). Is this a bug/known
Google Accounts not consistently being disabled or deleted
We are seeing issues with ADManager Plus and the Google integration where Google accounts are not always being, disabled or deleted when processed with the ADManager. The logs in ADM do not show anything, other than when it doesn't work, there is no log
Windows Forwarded Events
Just wanted to see if there's an update to this? I see a lot of other notifications, but even though I check Forwarded Events on the devices it doesn't show up. From previous post two years ago it did say it was on the roadmap. Is it now available? And
Password Manager Pro on Linux migration with no UI.
I have a PMP running 10500 that won't update to 11000. I decided to install a new copy of 10500, restore the database, and then upgrade to 11000. My problem is that after creating the backup, copying both the backup and key file to the new machine,
Latest Windows server updates causes spontaneous reboots and breaks Hyper-V
Hello everyone, Microsoft released the Windows Server 2012 R2 KB5009624, the Windows Server 2016 KB5009546, the Windows Server 2019 KB5009557 update, and the Windows Server 2022 KB5009555 update recently. But after installing these patches, IT admins
Latest Windows server updates causes spontaneous reboots and breaks Hyper-V
Hello everyone, Microsoft released the Windows Server 2012 R2 KB5009624, the Windows Server 2016 KB5009546, the Windows Server 2019 KB5009557 update, and the Windows Server 2022 KB5009555 update recently. But after installing these patches, IT admins
Report all Worklogs on requests
Please provide a report: Request Cataloge name, Request Technicians,Request Title, Worklogs Technication, Worklog type, Worklog Taken Time
Reporting on worklogs MSSql
I have a query which displays request ID, subject, and technician. How would I add worklog information to that? In what tables are they stored?
Better ticket search needed
Global Ticket search is still lacking. There needs to be a better way to search all tickets using better key word searchig across subject and details of a ticket. its a fundamental requirement of any service desk product and I find Service Desk lagging
Enrich template: WebURL clickable + Custom Text
Here are two suggestions to enrich the request templates: 1. Can you make the Web URL Field Type clickable when it is disabled? It is used to store URLs and we find it very handy to link to external documentation / procedures in service request management.
Advice requested for a newbie
Hello all, I've been in the IT consulting space for 25 years and own a MSSP. We are currently using a PSA that is not enterprise grade, and I have been looking for a new tool. I have no interest in ConnectWise. I do not want a cloud hosted rental PSA.
WinSCP Template broken: Package creation hung/stuck?
I was exploring the Software Deployment area of Desktop Central and have been unable to add any more packages for the last ~15 minutes as it appears the creation of WinSCP has hung in limbo. Is there a way to force stop this, or a timeout period? Creating
Windows KB5009543 and KB5009566 updates break L2TP VPN connections
Hello everyone, January Patch Tuesday updates are out and Windows administrators have been seeing issues with the Windows 10 KB5009543 and Windows 11 KB5009566 cumulative updates. These updates seemingly break L2TP VPN connections. The issue: Users who
Windows KB5009543 and KB5009566 updates break L2TP VPN connections
Hello everyone, January Patch Tuesday updates are out and Windows administrators have been seeing issues with the Windows 10 KB5009543 and Windows 11 KB5009566 cumulative updates. These updates seemingly break L2TP VPN connections. The issue: Users who
Backupdata.bat on Backup not create
ssage Dear Admin, Unable to take the backup of ServiceDesk Plus, So please contact your database Administrator [OR] product support for further assistance to fix the below error and forward this E-Mail and support file(s) to servicedeskplus-support@manageengine.com Error Message java.lang.Exception: Unable to get the data from [ServiceReq_1502] table at com.adventnet.servicedesk.tools.SDBackUp.dumpTableUsingLimit(SDBackUp.java:1424) at com.adventnet.servicedesk.tools.SDBackUp.dumpTableUsingLimit(SDBackUp.java:1444)
Unable to restore database - 11203
I'm trying to restore my Postgres DB in a 11203 test environment, Windows x64. It starts ok and then sits for 30 minutes and returns the following: Please wait extracting backup file \part_1.data --Size: 940MB Not Replaced File: startDB.bat Not Replaced
January 2022 Patch Tuesday - Supported updates
Hello everyone, Here's the list of January 2022 Patch Tuesday updates supported by ManageEngine New Security Bulletins : Security Update For Exchange Server 2013 CU23 (KB5008631) (CVE-2022-21846) (CVE-2022-21855) (CVE-2022-21969) Security Update For
Next Page