Hey there,

The ServiceDesk Plus Masterclass series is back again for 2022 with a new season! In the very first episode, we’ll discuss six ways to design and implement a proficient incident management strategy using ServiceDesk Plus.

With the new style of work environment, the incident response team needs to have high levels of coordination, communication, and responsiveness. In this masterclass, you'll learn how to quickly respond to incidents and speed up the ticket resolution process with ServiceDesk Plus in a hybrid work environment.

The following are the six ways to implement incident management that we'll discuss in this masterclass:

1. Be within reach of your users through multi-channel incident logging.

2. Capture every detail about an incident with custom dynamic forms.

3. Automate manual tasks with simple configurations in the GUI.

4. Collaborate with other users from within a ticket.

5. Maintain and access the knowledge repository for swift resolution.

6. Evaluate your performance with live dashboards and take a deep dive into analytics.

After the product demo, you'll also have the opportunity to interact with our product experts in a live Q&A session.

Date: February 24, 2022

Time: 11am GMT CST PST, 3pm AEDT

Duration: 60 min

Save your spot now

If you have any questions, please write to us at hello@servicedeskplus.com. We’re always happy to help.

Stay safe!

Regards,