We use ServiceDesk Plus, and PG incase query is needed.
I keep getting lost/confused/can't get it to work with the GUI reports.
I need a report that is sorted by Groups and then Priority, and I need the report to include Created Date, Completed Date, Total submitted to the group and the total still open.
I need this report in a previous 7 days, 30 days, 60 days and 90 days.
Any help or suggestions would be greatly appreciated!
I essentially need the below report with a way to see that a ticket was created on monday and is either still open or has been closed.