Masterclass 2022: Episode 1 - 6 ways to implement effective incident management during hybrid work (Feb. 23)

Masterclass 2022: Episode 1 - 6 ways to implement effective incident management during hybrid work (Feb. 23)

Hello All,

 

The ServiceDesk Plus Masterclass series is back again for 2022 with a new season! In the very first episode, we’ll discuss six ways to design and implement a proficient incident management strategy using ServiceDesk Plus Cloud.

 

In a modern work environment, the incident response team must be well-coordinated, communicative, and responsive. In this masterclass, you'll learn how to use ServiceDesk Plus in a hybrid work environment to respond promptly to incidents and speed up the ticket resolution process.

 

The following are the six ways to implement incident management that we'll discuss in this masterclass:

    1. Be within reach of your users through multi-channel incident logging.

    2. Capture every detail about an incident with custom dynamic forms.

    3. Automate manual tasks with simple configurations in the GUI.

    4. Collaborate with other users from within a ticket.

    5. Maintain and access the knowledge repository for swift resolution.

    6. Evaluate your performance with live dashboards and take a deep dive into analytics.

 

After the product demo, you'll also have the opportunity to interact with our product experts in a live Q&A session.

 

Date: February 23, 2022

Time: 11am GMT CST PST, 3pm AEDT

Duration: 60 min

 

Save your spot now

 

If you have any questions, please write to us at hello@servicedeskplus.com. We’re always happy to help.

 

Stay safe!

 

Regards,
The ServiceDesk Plus Cloud team