create report
I need to create a report that shows computers that are missing software. The report I created is scheduled but it doesn't run and send email. If you choose to "execute now", nothing happens. So basically nothing is generated.
Let support group set user role
Let support group set user role
How non-technician approver can see her approval history or her backup approver action history
Hi, In some service catalog approval workflow, we define two non-technician approvers as back-to-back. As matter of fact, we checked "Apply first approval action" option. Also in some scenario, non-technician approvers can see or know backup approver
[SOLVED] How to get the drop down email ID to notify in technician page for the requesters page.
How to get the drop down email ID to notify in technician page for the requesters page.
Change Reset Password Screen to include custom text
We'd like to include a description of what Password Complexity means when people change their password (this screen). Whether it's a hover/alt text or a link for a descript or just inline with the rest of it. This would help avoid some help desk tickets.
Ultipro (UKG) Integration very buggy
We are just trying to sync some Active directory fields from Ultipro but running into so many buggy problems, Does anybody else have this working ?
Extra Parameters in CMDB API Disabled
Dear Users, We would like to inform you that there will be restrictions on passing any extra parameters in CMDB API. Only the parameters (like TECHNICIAN_KEY, INPUT_DATA, format, OPERATION_NAME,PORTALID) mentioned in ServiceDesk Plus and Asset Explorer
Upcoming Asset Scan behavior changes in ServiceDesk Plus MSP
Dear Users Greetings for the day. We (ServiceDesk Plus MSP) are planning to release the 10.6 version (by End of Jan 22). We implemented a lot of features available between the SDP's 11.0 - 11.3 version in this MSP 10.6 release. Along with this release,
Servlet API and Lower versions Support Update
Dear User(s) Greetings for the day. We found a less number of customers are still using the old release build (i.e., less than 9400 Builds (version 9.4)) also using Servlet API's and MYSQL as DB. Please note, the support for all the above is already stopped and it is conveyed in different ways to users. The latest builds (versions - 10.5 and 10507 Build) have many features, bug fixes, and the application is tuned to provide better performance as well. Regarding APIs as all our enhancements are
End of Support for NTLM protocol
Dear users, We would like to inform that we'll be permanently removing support for NTLM protocol which is considered as an outdated protocol soon in ServiceDesk Plus MSP. End of support means that we will not fix bugs related to NTLM, thus, we strongly
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[Free e-book] 5 reasons why your analytics initiatives are failing and how to fix them using AI
Gartner predicts that 80% of analytics initiatives will fail by 2022. Don't let your business initiatives be one of them. Download our e-book to learn how AI-driven analytics can put your organization on the fast track to success.
[Free e-book] 5 reasons why your analytics initiatives are failing and how to fix them using AI
Gartner predicts that 80% of analytics initiatives will fail by 2022. Don't let your business initiatives be one of them. Download our e-book to learn how AI-driven analytics can put your organization on the fast track to success.
[Free e-book] 5 reasons why your analytics initiatives are failing and how to fix them using AI
Gartner predicts that 80% of analytics initiatives will fail by 2022. Don't let your business initiatives be one of them. Download our e-book to learn how AI-driven analytics can put your organization on the fast track to success.
[Online training] Analytics Plus free virtual training for beginners
Learn how to turn data into insights. Join us for a free training session and learn the basic steps to import data into Analytics Plus, create reports and dashboards, use built-in AI assistant, Zia, to get answers to questions, share and collaborate with
Exclude certain fields from Notification Rule: "Acknowledge requester by e-mail when the request is updated"
It seems that a request is "updated" whenever any field in it is changed. But we have some fields used for internal purposes, and when those are changed by the technician, how can we avoid sending notifications about them? Am I missing something obvious?
Query Report Asset State
Hello, help me add in this query Asset State (In store - In use etc.) User Asset Assigned Thank you SELECT (resource.RESOURCENAME) AS "Computer Name", count(sdatt.attachmentname) AS "Attachment Count", LONGTODATE(MAX(sdatt.attachedon)) "Last Document
SDP Build 9336 - SMTP Issue
Currently getting the following error in the logs when sending emails via o365 smtp auth on build 9336. [03-01-2022]|[SYSOUT]|[INFO]|[124]|: 421 4.7.66 TLS 1.0 and 1.1 are not supported. Please upgrade/update your client to support TLS 1.2. Visit https://aka.ms/smtp_auth_tls.
Configure Email Alerts - Overall disk space less than
I am currently using the "Configure Email Alerts - Overall disk space less than 5%" to alert me. This is working fine for all PC computers, but does not alert me to MAC computers that meet this threshold. Is this a bug? Rich
Vulnerability scanning - how often? force scan?
We have the Endpoint Security addon for Desktop Central and I've been busy fixing out of date software. (starting with the Critical over 90 days). I feel like I fix 90 bugs, but the list only goes down by 40.. or something like that. then the next
Updating Microsoft 365 not working
Good Afternoon, I am patching - Update for Microsoft 365 Apps for Enterprise Current Channel for x64 2201 of version(14827.20192) on 5 Surface Go Devices and I am not able to get the patch installed with refresh or startup options. I keep getting "The
Looking for a way to determine if agent upgrade fails
We are seeing an issue where an agent upgrade fails and the system is then removed from DesktopCentral and we have no way of telling without going to the agent tab and looking for it. Many other systems have alerts to let admins know when systems have
APM v15402 Not able to collect the data for CPU,Disk,Memory attribute using SSH mode
Good mornig, Please, you could support me with the issue "Not able to collect the data for CPU,Disk,Memory attribute using SSH mode". I added recently 14 linux monitors and all have the same message. I had check the commands used to obtain the información
Desktop Central Integration
Desktop Central was a bit of a surprise for us. We went ahead and installed it on the same server as Service Desk Plus. We do not plan on getting a licensed version. We would only want to use the Desktop Central agents to scan assets. Is having Desktop
Can I set snmp-server host IP on snmp device by using MIB browser?
Hello all, I got a device that supports SNMP according to its spec. It has only web access (no telnet, no ssh), and I can't find any snmp related configuration field on its web configuration. I can get responses from the device via Mib browser, and I
[SD- 100868]SCCM integration and software inventory
Hi, Because we didn't want to deal with the hazzle of managing a whole extra product (Desktop Central) in regards to configuration, patching, etc. we haven't installed the Desktop Central and therefore our Asset function in SDP is now limited. We've instead
Change - Implementation - Sorting of Tasks
When viewing the Implementation stage of a Change, it would be great if there was a sorting option for Tasks which just directly sorted by dependencies. For example, right now if I add four tasks and then I define the dependencies such that they go in
Editing groups of specialists is not available
Hello. after updating to version 13.00, the ability to get into the "Support Groups" section in Russian disappeared. After clicking on the link, returns to the page - /HomePage.do?view_type=my_view If translated into English, then it enters the page,
How do you do a manual asset scan now with the Desktop Central Agent?
How do you do a manual asset scan now with the Desktop Central Agent for PC's that are on a separate network and cannot talk back to SD server? Previously the SD had a vbs script that ran and would leave the XML file on the desktop from there you import
Upgrade from Version 9.4 build 9400 to 10000
I am trying to upgrade from Version 9.4 build 9400 using the following file i.e "ManageEngine_ServiceDesk_Plus_9_4_0_SP-1_0_0.ppm" But its showing uninstallation completed with the below error in dos prompt in the background. Could not create connection;
How to add fields with multiple section for Project Module?
Hi there, I want to add additional fields with multiple selection into my project detail (project module), is it possible? And how to make field required? Thank in advance for your help.
Select different owner when creating a project
We are on SDP 12006. When creating a new project, the only user in the Owner dropdown is the person creating the project. We have multiple technicians that have the Project Admin/Manager role associated with their Technician account. How can I get other
API Rest Put to assign ticket fails with error 4000
{"response_status":{"status_code":4000,"status":"failed","messages":[{"status_code":4000,"message":"Input Json Data not found for entity.","type":"failed"}]}} When doing this from the API documentation page on our actual server, it works fine. When running
Custom views - Sorry an error has occurred
Hi, We're currently on build 9320 but have had this problem since 9315; every time any user attempts to create a custom view or edit an existing custom view they receive the below error: Sorry an error has occurred Unknown error occurred while processing your request. I've checked the \ManageEngine\ServiceDesk\Server\default\serverout0.txt log file and it throws a pile of Java exceptions when this error occurrs. So far I've tried the below that I found in an old thread: Shut down service desk Rename
[Free training] Making IP and rogue device management hassle free!
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[SOLVED]no login for Administrator in web interface
Hello, i have a problem with administrator login to the web interface in service desk plus. when i prompt the credentials the system returns "username or password is incorrect" i search in the logs and i find this: [08:31:31:344]|[02-22-2022]|[com.adventnet.authentication.internal.PAMImpl]|[INFO]|[59]:
Problem While Sending SMS
Hi when I want to send a test SMS in ADSelfService, the message "SMS sent successfully" will be shown. but No SMS will be sent and in Serverout0.txt log file i can see http url address page as html. Also I have tested SMS service with same parameters
Windows KB5009543 and KB5009566 updates break L2TP VPN connections
Hello everyone, January Patch Tuesday updates are out and Windows administrators have been seeing issues with the Windows 10 KB5009543 and Windows 11 KB5009566 cumulative updates. These updates seemingly break L2TP VPN connections. The issue: Users who
2 factor auth wont stay configured
Has anyone else had an issue with the 2 factor auth where after a few weeks it wants you to rescan QR code and reset up 2 factor when you login? We even have a few techs that even using the application or email it never accepts their 2 factor config.
Create request by technician
Hi, I know that is possible to create requests by technician for accounts this technician is associated with. But unfortunately when technician creates request his name is not listed in requesters drop down. I find out that there should be some option 'Show
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