Machine MFA Prompts
Hi, Would it be possible to skip the first couple of windows that appear when using MFA at Windows login? For example, at the moment the user enters their normal Windows password and then prompt saying they need to use a security key, they click continue
QR Code Enrollment without internet
Hi. Hello, I want to enroll new devices into ME MDM using a QR code. However, I don’t want the server or the Android tablet to be connected to the internet (or at least only the tablet to be connected to internet). On the other hand, the device needs
Log flooded with exceptions after upgrade to 15120
We've recently upgraded to SDP 15.1 (build 15120) and everything is functional. However our serverout logs are being flooded with exceptions similar to this: [15:33:16.183]|[15-08-2025]|[com.manageengine.servicedesk.v3api.utils.SDPAPIUtil]|[ERROR]|[105]|
[UPDATED] ServiceDesk Plus Cloud ends its mobile web/browser application for the better
Dear Users, We're making some changes in ServiceDesk Plus Cloud's accessibility on mobile devices to enhance your experience as a user. ServiceDesk Plus Cloud will no longer be supported on mobile browsers, effective from 1st August 2019. You can continue
Email Issues
My helpdesk this morning suddenly started emails open ticket holders every 3 or so minutes about their ticket. This started happening this morning around 8am, it's version 15.1 Build 15100 Any assistance on what might cause this behavior or where to look
ADManager Orchestration Template from ServiceDesk Ticket
Is there a way to trigger an Orchestration Template in ADManager Plus based upon a ServiceDesk Plus ticket being created? For example: we have an Orchestration Template that performs various offboarding tasks when a user has left the company. We'd like
Search and indexing issue
Hi ALL We have issue with search in SDP after update to 14720 - no results if i try search by ID or title ( 14.7 Build 14720 MS SQL
Ticket assignment according to keyword in the subject
Hello everyone, I would like to know if it is possible to do this on Servicedesk plus please? When an email arrives and the subject contains a keyword: Here are two examples to facilitate the understanding of the request Example: 1/ keyword "network"
DEX Manager is now available as an add-on to Endpoint Central
We’re thrilled to announce that DEX Manager is now officially available as an add-on to all editions of Endpoint Central, both Cloud and On-Premise! Previously called Endpoint Analytics in the beta release, this launch brings powerful Digital Employee
[Free training] Get a complete overview of NetFlow Analyzer by joining the training webinar!
As enterprises grow, network management becomes complex, leading to congestion, security risks, and downtime. A proactive approach with bandwidth monitoring, traffic analysis, and security detection empowers IT teams to gain visibility, detect anomalies,
[Free training] Power up your network monitoring game with a free product training
Whether you're evaluating, learning the ropes, or a regularly using OpManager, there's no better way to gain fresh insights into optimizing your network monitoring than with product training. A free, five-part webinar series is set for September 16, 23,
Technicians cannot use templates that have predefined Site values
This is an older bug that seems to have resurfaced. If a technician is associated to Site X and the Template Site value is Y then the technician can't create a ticket with that template. If we associate the Technician with Site Y they get access to tickets
Hotfix Patch stuck at "Backing up"
Greetings, we've been having this issue with hotfox 8.20, it seems stuck at 40% with "backing up significant files" and I understand that isn't uncommon, but it has been over thirty minutes now, at first there was a 7zip process using about 50% CPU, but
Can I block the UI access of the server URL
Can we disable the URL access for internal employees and other people outside the network. I found a similar article in MDM. Do you have this feature in device control plus? Secure access to MDM Server | Prevent MDM access from specific IP/FQDN | ManageEngine
Update 14940 to 15100 / ubuntu / postgresql
hi Has anyone had this problem? error REQ:2001: Unable to initiate migration because of inconsistent data in 1 trash request(s). Please contact support with the log files for further assis tance
How to Merge Password Protected PST Files?
To merge password-protected PST files, you can use either a manual or an automated approach. Manually, first open each password-protected PST file in Outlook by entering the correct password, then create a new PST file and drag-and-drop emails, contacts,
Mikrotik & Netflow Analyzer
Greetings all! I wanted to know if I'm setting my Traffic Flow's up correctly, So today I started from scratch: I disabled Traffic Flow on my 10 Mikrotiks, made a backup of netflow DB and uninstalled then reinstalled the Analyzer. On first start, Analyzer
MDM server certificate is invalid
Hello, I'm trying to enroll an iPhone 16e as a supervised device in Mobile Device Manager. I don't have ABM/ASM so I'm using Apple Configurator. I've set up the APNs certificate and created a blueprint according to the directions. I can get as far as
New Resource: Free SQL Server maintenance checklist e-book for busy admins!
We’re excited to share a new resource designed to streamline your SQL Server performance monitoring: The SQL Server Maintenance Checklist for Busy Admins. This is a focused, tactical SQL Server maintenance checklist to help you stay ahead of SQL performance
The State of Observability 2025 report is live now!
See how your observability maturity, ROI, challenges, and plans compare to 1240 IT professionals worldwide Hi everybody, Last year December, ManageEngine conducted the 2025 observability survey. The response was huge. Over 1,240 IT leaders and professionals
Custom Actions to automate ticket management
Scenario: Organization ticket retention rules are in place to manage how long a closed ticket remains within the SD+ instance. Current State: Every month the SD Admin deletes tickets found in the Archive section with a 'Completion Date' of 3 years or
Unable to import thrid party certificate
Hi. We use th DesktopCentral build 11.2.2325.17 The current certificate (issued by our internal enterprise CA) expires on December 1, 2023 It is not possible to renew a certificate issued by our internal enterprise CA. (attached screenshot import-certificate.png)
Soon-to-expire Account Users Report to Manager shows only one User
Hi there, we have noticed that since version 6513/6514 in the scheduled reports of "Soon-to-expire Account Users" send to the managers of the users only show one user in the file attached to the mail, although there are often multiple user soon to expire
Forum Update: Answered and Older Threads will Be Locked.
Dear Community Members, To keep our forum discussions relevant, accurate, and helpful for everyone, we will begin locking older threads that are Solved, no longer active or outdated. Why are we doing this? Encourage fresh discussions – Starting new threads
Translations
Translations have been a fantastic feature within the on-premise version of ServiceDesk Plus. A feature which has been very useful and popular with my customer base and implementation projects delivered. I would very much like to see this be available
[Free Webinar] Database Performance, Decoded: From Bottlenecks to Breakthroughs
Is your team struggling with: Databases slowing down critical applications Login failures and frustrated users Missed backups creating operational risks Hidden query bottlenecks draining performance Endless firefighting without clear root-causes We’ve
Autofill Customer Information from Requester
I would like to use Field and Form Rules to take the Requester's information and autofill the customer information (first name, last name, phone number, and email). Many of our technicians fill out tickets for themselves to track work and if the customer
CIS Benchmark
Hi. When CIS Benchmarks for Windows version 4 will be added ?
Unpicked Ticket Notification
While I see in Notification Rules, there is a "Alert group members by e-mail when a request is left unpicked in a group." While this format is what I'm looking for, I want to send this notification to just one or two technicians at most. I cannot do that
Error when opening new tickets
We are experiencing an issue where, when technicians access pending requests, the following message is displayed: "Request successfully added with Request ID: 9999. But this request does not fall within your permitted scope, so you are not authorized
Unable to select options in request dropdown
We have just upgraded our ServiceDesk to the latest build (15120) and now have an issue when selecting the Status, Assigned to, Category from the dropdown list (nothing happens) on the Requests tab or the selection in the top right of the ticket itself.
Using EntraIS (formally AzureAD)
We are using Log360 with EventLog Analyzer and ADAudit Plus. Is it possible to switch from LDAP to EntraID. If so can anyone point me in the direction of any documentation?
Scanning Timed Out
Newly implemented Manage Engine Patch Manager Plus 11.4.2524.01 with Agent version 11.4.2524.01.W. Computers are only scanned when the agent is installed or repaired. If I initiate a manual scan, the result is "scanning timed out". This applies to all
Slowness in SDP – Assets Module
We are currently experiencing performance issues with ServiceDesk Plus (SDP), specifically when working within the Assets module. The system is responding slowly, which is affecting our ability to manage asset-related tasks efficiently. We appreciate
User-specific file server audit report created in AD
I have the audit service installed on the file server, my users created on the active AD server have access to certain specific folders but my ADAudit plus sends me a general dashboard how could I have a report of a specific user that created, modified,
Verified Method to Upload PST to Office 365
Users should opt for a professional solution MailsDaddy PST to Office 365 Migration Tool. This reliable software maintains high data integrity throughout the process. Here users can add single or multiple PST files and export them into one or different
Contracts
Possibility to export assets (hardware & software) associated with a contract
UEMS CONSOLE LOGGED ON USERS
Hi, Is there a possibility to know if some users are connected to UEMS Administration Console ? If I need to restart the server for maintenance purpose I want to inform them and ask to logoff. Thanks.
Reports
Possibility to filter on reports in a folder
New SDP Plus MSP mobile app
When can we expect the new 6.x mobile app on iOS/Android for SDP Plus MSP? We are really missing features like announcements, change, solutions etc. and our users are demanding these feature to be available for them through a mobile app. It seems that
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