Creating Restore Point via script before running patch jobs
Does anyone have an example of a script they run to create a restorepoint before patches are run...I've look at several options, but none work for me.
OS deployment in Cloud!
Hello everyone! We are excited to announce the availability of OS Deployment feature in Endpoint Central Cloud! With OS Deployment in cloud, you can now seamlessly deploy OS to any of your endpoints from a single console. Key capabilities: Image live
pending approval tickets
hi, I need below table or graph to analyze my tickets that are pending approvals: thank you.
A security patch released for Endpoint Central on-premises users with Jira Cloud integration
Hello all! This notification is in regard to an improper authentication issue that was internally identified and patched in Endpoint Central instances with Jira Cloud integration on June 24, 2022. Note: This is only applicable to Endpoint Central
Notifications for Tasks
Hi, Is there a configuration in MSP that will send an email notification to the assignee of a ticket if a Task in their ticket is resolved/closed by another technician?
AD360 rolls out build 4305 with an audit-ready compliance report generator.
Hello everybody! We are glad to announce the release of the latest version of AD360—build 4305. Highlight: Audit-ready compliance reports: You can now generate predefined and audit-ready reports for the following compliance regulations. PCI DSS GDPR CCPA
How to fetch assets's details while crating new ticket
Dear Support Team, I m looking for a way to get assets details of selected assets like serial number, model or product
Auto change requester name from email address
We have an automated email that is sending mail to ServiceDesk plus to create a ticket. I want to be able to change the requester name to a different user from this email address. Is there a way to automate this?
Upgrade to latest build failed.
Dear Team, I was just in the process of upgrading SDP to the latest build when the upgrade gave an error. The error said something along the lines of "upgrade failed" and then tried an uninstall. Checking the wrapper log file I see the following line:
release notes
You have a list of SP's and how the Migration Sequence (ServiceDesk Plus migration sequence | ManageEngine ServiceDesk Plus download old version | ManageEngine ServiceDesk Plus latest version / version history | Upgrade / update to ServiceDesk Plus latest
Scheduling Reports
Hello. We are wanting to schedule reports in AD Audit however we would like to see the complete list of reports that could be scheduled before we do any. However it doesn't seem like you can expand the entire lists to display all of them together. Is
ServiceDesk Plus restoreData giving a general error
Hey everyone, I am having a restoreData issue that I have not found anything similar to. I have a fresh install of ServiceDesk using a SQL backend. The currently installed ServiceDesk Plus instance is the same as the one the backup was taken from along
Rotation of SSH Keys
Hi, for Pam 360 product. I need help in rotating SSH keys in pam360 where different key will be assign to users onboarded before using a resources and a history log to see the keys rotated
Password Rotation
Hi, I'm having issues with rotation of password I watch the demo but they didn't implement it they only gave a brief. I also try doing it by following the same steps still the same but still the same. Aim: Is to change/rotate the password once a user
How to cancel a request, need your help please.
Hi everyone, I need your help plz! when I cancel a request I must choose the reason for cancelling the request, my question is how to modify this list of reasons and include more reasons that are customized to my workplace? Thank you in advance.
unable to unistall application from dcentral
Dear all, am trying to do a mass uninstall of one application from multiple laptops and it is showing failed,i tried multile times and same result. am doing from Inventory> Software>winrar
Open UDP 8443 for Secure Gateway?
In the official document, DC central server need to open udp 8443 for Remote Access. While configuring Seccure Gateway Server, udp 8443 is not required. Is it reasonable?
ADSelfService Plus' latest build 6200 released!
Hello everyone, This is to announce the release of ADSelfService Plus' latest build, 6200, with some issue fixes. Issues fixed: The communication between the Password Sync Agent and the ADSelfService Plus server has now been secured with the inclusion
All dynamic groups to be used in filter
I have several use cases where I am building dynamic groups, but I am unable to select them for my reports. When will this feature be added? I am having to create a static group, along with the dynamic group and periodically update the static. with 5K+
Unable to move SDP Online Mail to modern authentication (O365)
Asking here because someone might have had this issue and found a solution. Curently SDP Mail server is setup using POPS with our O365 account. Due to security getting tighter, we have to migrate to Modern authentication (All user accounts are going
SSL/TLS Version that DesktopCentral Uses
Hi, I can see in the documentation that DesktopCentral uses HTTPS over port 8383 but I can't find anywhere that details what protocol version this is (i. e. SSL/TLS1.0/1.1/1.2). Could somebody please confirm? Thanks, Josh
Last Update Time
Hi Can we get the last update time field to be updated using an incoming reply? Most of our requestors use a reply from the generated email that gets sent out through ServiceDesk. The last update time field does not update when this new email reply is
Get disabed user list by ADManager API
Hi, I need to get disabled users list by REST API in ADManager Plus v7.1.41. What should I do? Thanks for helping
SDP + Desktop Central Integration Blank Page
SDP: 13.0 Build 13005 When clicking on Desktop Central Pages in SDP it shows a blank page.
Field and Form rules script set doesn't act as on edit
My use case: I have 3 fields; First: User text input that is hidden by default Second: Checkbox selection, with an on edit script that will show the first field if a certain selection is chosen and hide it if it isn't Third: Drop down with an on edit
Automatically download software
I would like to know if this a feature for ManageEngine Desktop central. Basically I would like when I install ManageEngine desktop central agent on a users machine (Windows, Mac), I would like the agent to install a list of software, is this possible,
Google fixes a critical and several high severity vulnerabilities in its Chrome 103.0.5060.53 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 103.0.5060.53 for Windows, Mac, and Linux. This update comes with 14 security fixes. The details of the vulnerability fixed are mentioned below: CVE ID Vulnerability Severity CVE-2022-2156 Use
Google fixes a critical and several high severity vulnerabilities in its Chrome 103.0.5060.53 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 103.0.5060.53 for Windows, Mac, and Linux. This update comes with 14 security fixes. The details of the vulnerability fixed are mentioned below: CVE ID Vulnerability Severity CVE-2022-2156 Use
Google fixes a critical and several high severity vulnerabilities in its Chrome 103.0.5060.53 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 103.0.5060.53 for Windows, Mac, and Linux. This update comes with 14 security fixes. The details of the vulnerability fixed are mentioned below: CVE ID Vulnerability Severity CVE-2022-2156 Use
Connection Refused for HTTP monitoring - Application Manager
I've setup a simple URL monitor but receive Error : 5301 - Connection refused: connect even for http://google.com. We are behind a corporate proxy, but I couldn't see where in admin I may need to set that up. Any assistance would be greatly appreciated.
Tools menu since 10.1.2138.16 update
Is anyone else having issue with accessing any of the tools(command prompt, registry editor, etc) in the tools menus since the last update? Works fine if you go to Tools>System Manager>Manage>Select your tool But its broken everywhere else, for example
Database restore immediately fails
We're trying to migrate our DSP install from one server to another using the instructions under "Steps to migrate DataSecurity Plus to a new server and database restoration": https://www.manageengine.com/data-security/help/guides/migration-guide.html
ManageEngine DataSecurity Plus service stopping after startup
Hello, I'm new here. I'm from Brazil and my English isn't very good, but I'm going to try to explain my issue: We have DataSecurity Plus Version:6.0.6Build:6063 and some days ago ManageEngine DataSecurity Plus service stopped working. I tried to start
[Analytics Plus e-book] 6 help desk practices that are damaging your customer experience
Hello folks, We're happy to bring you our latest e-book on help desk practices that hurt customer experience. Often, help desk implement new initiatives with the objective of reducing workload and speeding up processes. However, not all of these initiatives
[Analytics Plus e-book] 6 help desk practices that are damaging your customer experience
Hello folks, We're happy to bring you our latest e-book on help desk practices that hurt customer experience. Often, help desk implement new initiatives with the objective of reducing workload and speeding up processes. However, not all of these initiatives
GPO Management shows no data
Hello, We use a service user for AuditPlus. Most of reports are working excpet the GPO part : - No Data at all for GPO Management - No "Modified By" nor "Domain Controller" for GPO Settings Change". On "Domain Settings", Domain Controller show sometimes
Can access Audit Dashboard even though Windows Service is not running
We updated our AuditPlus to 7060 from 7000s After updating, i am able to access the web page of audit plus even though the Audit Plus windows service is not running. When i try to run the window service, it wont let me, it just goes back to stopped status.
lyfe cycle
Hi support team who is can help me I want to create lyfe cycle and add status assign i am created it personally. If technician clicked this button the ticket shoud be assigned to technician who is clicked to him Why it is not work how can i resolve
Notify requester and Cc users by SMS when a technician's reply through email is appended to the request
hi, how can I send SMS to requester when technician replying requests?? I need this feature
Software keeps failing to install - Error "Could not connect the share from the client computer : The data is invalid."
Hi Team, I try installing software through Desktop Central but i get error with below remark. Could not connect the share from the client computer : The data is invalid. Previously we had no issues when deploying to other computers. Below are additional
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