Internet Explorer version 11 or above ( For IE 9 & IE 10 settings should be changed to enable TLS1.2 )
Google Chrome version 30 or above
Mozilla Firefox 27 or above
If you access our applications through a mobile platform, it must belong to the following specifications:
Google Android version 4.1 or above
iOS 5.1 or above
Windows Phone 8.1 or above
If you are using any of the following programming languages, they must be upgraded to communicate with our API :
.NET 4.5 and below
.NET 4.5 (settings should be changed to enable TLS 1.2)
Probe & Provisioning tools
To get your Probe and Provisioning tools to support TLS 1.2 you must perform the following actions:
Upgrade machines installed with Probe and Provisioning tools to .NET framework 4.5 (Operating systems such as Windows 8, Windows 2012, and their higher versions come with the latest framework.)
ServiceDesk Plus On-Demand provides automatic and manual installation of .NET framework 4.5 in your machines. The application will display a banner prompting you to initiate the automatic installation. For automatic installation, the installation status will be shown under "System Log" in ServiceDesk Plus OnDemand.
Probe list view will also display the .NET framework version available in individual machines.
You can also download the framework from https://www.microsoft.com/en-in/download/details.aspx?id=42642 and manually install it on Probe / Provisioning machines.
You can also download the probe and provisioning tools built over .NET 4.5 from the following links.
If you have updated your Probe & Provisioning tools from the above links, you do not need to take any further action.