Password Manager Pro new build 12100
Hi, Password Manager Pro 12100 has been released and is now available for download. It is a major release that includes a new feature, a set of enhancements, a behavior change, and a bug fix. We have discontinued the Password Manager Pro 32-bit installation,
Base Columns off of Request Filter
The attachment says it all. But there are a ton of forms I've made that have custom fields. Some of these we've made custom filters for but we need to drill into each form to see specific data such as Effective Dates or Facility Names. We could add those
Script to assign calls based on subject
Good Day I am looking for a script that will assign calls based on the subject, consider the following examples: Subject "2nd Floor-HR-Printer" Assign Call to Peter Subject "17th Floor-HR-Printer" Assign call to Steve The reasoning behind this is that
Stopping a long running report
is their a way to stop a long running report in the reports portal
How to add a Message/Notice to Service or Incident Template?
Hi, I wanted to add a message/notice to the Service/Incident Template however i don't see an option for this? Is there an option or workaround for this? For example: Scenario 1 Above or below a field, I might want a static notice that states "Please Note
Private keys issue fixed.
Hello Everyone, This is a notification regarding the issue in the deletion of auto generated private keys. We introduced the Client Certificate Authentication feature as an additional layer of security enhancement in the build 10.0.647. Due to this, the
Pick List file extensions
Hi, How can I add an item to the file extensions pick list?
[SOLVED] Problem with update SDP from 10021 to 10500
Hello, I have a problem with upgrading SDP from version 10021 to version 10500, an error appears during the upgrade: Upgrading PostgreSQL Completed extracting 15% Completed [|] [-] Error occured while migrating postgres database.
Option to 'follow' a request
Hi there, There are multiple threads spanning from 11 years ago to 1 year ago regarding an option to follow a request and receive notifications of any changes/replies etc. to this request. The last update I have found of this feature was that it was on
Performance of Service Desk on Chrome and Edge
Hi Just wondering if anyone else has noticed that service desk is running like a dog on Chrome and Edge, especially after open for a few hours. We are on prem, have about 20GB associated to VM, so I don't think the issue is server side.
[SOLVED] Server will not start (Windows)
We have an old instance of ServiceDesk Plus that we use for lookup of old jobs (we are now on SDPMSP) Today we have found that we can no longer connect to it. Upon investigation, the Service is running, but this is what we are seeing in the serverout0
Integration SAP with service desk plus
Hi, Whenever raising the service request in SAP, it have to create service request in service desk plus also. To achieve this requirement we are trying use the REST API of service desk plus as explain in the below url. https://www.manageengine.com/products/service-desk/help/adminguide/api/api.html Could you please guide me how I can achieve this. I can understand that the general form of the API url as below. http://<servername>:<port number>/sdpapi/<module> Here i am looking right API have use
Advanced mail server security using OAuth authentication
Hey there, a bit of news for you! You can now setup mail server settings in Mobile Device Manager Plus using OAuth authentication. You might have already heard about this, but we're to explain the details. Both Microsoft and Google are deprecating the
How to Submit request for Reappoval?
I'm building a form that will require approval. If the form doesn't have all the required data or some is incorrect, the form is rejected and the requester is notified. The requester can then edit and update the request. But they are unable to submit
Script to auto assign between two techs
We have 4 techs in our team (split into 2 levels) & would like to be able to randomly (or round robin) assign specific calls based on a business rules to 2 techs. Currently we have the auto assign set for the unassigned requests but we can only use this
Auto remove users who left the organization
Hello Sai, How we can manage the Requester/Technicains in the SD Plus who left the orgnaization. Is there any possibilities, we can remove users automatically from SD+ if their accounts are disabled or deleted in AD.
How to get report for 4yr old assets ?
Hi Everyone, I am looking for report for 4yr old assets ? in Asset explorer
Use same probe for multiple customers
There's a way to use the same probe for multiple customers? Currently we just have 1 probe for 1 customer but we will be monitoring for around 4 customer and we want to avoid install a probe for each new customer.
MIBs for Traps generated by OpManager
Hello, we are utilizing OpManager's Trap Profile (notification) feature to inform another system about SNMP Traps received by OpManager. Those (notification) traps sent by OpManager all use the same OID -> 1.3.6.1.4.1.2162.100.5.1.2.1 However the receiver
MFA and HA server Issue
Hello, we have a PMP primary and HA server configuration. The HA server works fine, but only with "SAML Single Sign On" disabled. If we have "SAML Single Sign On" on and "Active Directory" off, this copies to the HA server and messes up the Multi-factor
Exchange Reporter Plus demo lab
Hello, Im trying Exchange Reporter Plus hands on demo lab console http://demo.exchangereporterplus.com/ If I run this report: ReportsàExchange onlineàMailbox Quota Changes It says: „This functionality has been disabled in the demo.“ But I want to check
Reset Admin portal but it doesnt work
We're using the free version of ADSelfService Plus to send out password expiration reminder emails. I changed the default admin password but when I do, the new password doesn't take effect nor does the old one work. Any suggestions on a fix?
Endpoint Central Free training (June & July 2022)
FREE TRAINING SERIES Hello, We're back with another set of free training webinar sessions. Join us on our 6-part training series from June 15, 2022 to July 20, 2022 for a training session on ManageEngine's unified endpoint management & security solution.
remote control not working sometimes - random
We are on 10.1.2138.11. this problem seemed to start when we upgraded to this version. on some random PCs we can't control the screen but on those same systems we CAN do other remote management (services,command prompt, etc). doesn't matter which
Masterclass 2022 - Episode 5: Introducing new features in ServiceDesk Plus Cloud (June 29)
Hi there, ManageEngine's Masterclass 2022 series has one last surprise episode for you! In this episode, we will check out all the new features and key enhancements released in ServiceDesk Plus Cloud in the last six months. Learn how features like Asset
Masterclass 2022 - Episode 5: Introducing new features in ServiceDesk Plus On-premises (June 30)
Hi there, ManageEngine's Masterclass 2022 series has one last surprise episode for you! In this episode, we will check out all the new features and key enhancements released in ServiceDesk Plus in the last six months. Learn how features like space management,
add supported file types / extensions that can be uploaded in Solutions
Can we add supported file types / extensions that can be uploaded in Solutions ? It now says file extension not allowed.
ServiceDesk Plus MSP - version 10.6 - Build - 10605 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 10.6 - Build - 10605. Please refer to the Migration path table available here and upgrade to our latest build 10605. This release has more customization and widgets enhancements.
Deleted the junk notification filter rules
Hi, I accidentally deleted the Junk Notification Filter rules from the OnDemand version of SDP. Does anyone have a screen shot of these default? I see someone had the same problem about 10+ years ago on this forum, but I figured I'd request a fresh
Expired APN, when I try to renew UID does not match
Hi, our APN certificate expired about a year ago. When I tried to renew it, my UID does not match and I get "UID in renewed APNS Certificate does not match". Do I need to deprovision all my devices and start all over again? I am really not entirely
ServiceDesk Plus MSP - version 10.6 - Build - 10604 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 10.6 - Build - 10604. Please refer to the Migration path table available here and upgrade to our latest build 10604. What's new in 10604? Enhancements SDPMSP-15208: You can
API call to generate a password
Hello, What is the proper API call using curl to generate a password? curl -k -X GET -H "AUTHTOKEN:$TOKEN" -H "Content-Type: application/json" -d 'INPUT_DATA={"operation":{"Details":{"POLICY":"Strong"}}}' https://pmp.local:7272/restapi/json/v1/passwords/generate
Agent installs but doesn't run
I have recently purchased Endpoint Central and am in the process of rolling it out to a small number of machines. I have changed the default port that HTTPS uses to 443 (so that I can use CloudFlare to make it public facing) and have updated the NAT Devices/Ports
Trigger Task on Evective Date
I have several forms built in the Service Catalogue used for employee onboarding and off boarding. When these forms are submitted, there are tasks that are triggered based off of fields that are filled out on the form. So not every form will have the
Scan All -> Agent is not reachable
Hello, I am not new to DC (EC), we use it at work commerically, however I did not set it up there. I did set it up in my own home-lab environment, which is a fully fledged AD-Domain with 12 servers etc. One own server is for EC. The main difference though
[New version released] Security updates and enhancements in ManageEngine DataSecurity Plus
The latest version of DataSecurity Plus, 6070 is here! A host of security updates, features, and enhancements can now be accessed by upgrading to the latest version. Here's a little peek at what's new: Security updates in DataSecurity Plus: Fixes have
Switching from Service-Now to ManageEngine
Hi Experts, We are switching from Service-Now to ManageEngine and I need the following clarifications: Is it possible to upload some requests from Excel sheet (after setup of the categories, users and groups) Do we need programming to automate requests
OS Deployment Licence Has Been Removed
Hi; We Are using OS Deployment add on in desktop central but old computer we are removed license but now again we need image deploy same computer but licence has been removed error giving please help me how can i deploy image this computer
How to add multiple values to a field?
Hi, I am trying to make a field & form rule to change the subject of a change. But it fails. I want to change the title to be Title + Value1 + Value2. Example. Title==TEST Value1==10.0.0.0 Value2==New York When the change is submitted i want the title
Patch Tuesday June 2022 - Supported updates
Hello everyone, Here is the list of updates supported in this month's Patch Tuesday release. New Security Bulletins : 2022-06 Security Only Quality Update for Windows Server 2008 Systems (KB5014743) (ESU) 2022-06 Security Only Quality Update for Windows
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