Patch Tuesday June 2022 - Supported updates
Hello everyone, Here is the list of updates supported in this month's Patch Tuesday release. New Security Bulletins : 2022-06 Security Only Quality Update for Windows Server 2008 Systems (KB5014743) (ESU) 2022-06 Security Only Quality Update for Windows
Patch Tuesday June 2022 - Supported updates
Hello everyone, Here is the list of updates supported in this month's Patch Tuesday release. New Security Bulletins : 2022-06 Security Only Quality Update for Windows Server 2008 Systems (KB5014743) (ESU) 2022-06 Security Only Quality Update for Windows
Backup Technician Auto assign
Hi there, is it possible to set the backup technician automatically if the Technician is in holiday?
Problemas configuración correo ServiceDesk
Buenos días, en mi empresa usamos su herramienta y nos está dando problemas con la configuración de correo entrante. Nuestro servidor de correo es https, la configuración que tenemos en ServiceDesk es imaps, TLS habilitado, puerto 993. He hecho una prueba
Upcoming Enhancement in Facilities Instance - Space Management
Dear users, We are elated to announce the upcoming enhancement in Facilities instance - Space Management .Below is a brief run-through of the same: Enhancement in Facilities Instance - Space Management Introducing Space module in ServiceDesk Plus Cloud's
ADManager Test or Development Environment
Hello, We would like to create a test/dev ADManager instance with a new domain. Ideally, the test environment would be a clone/copy of our existing production environment. Is this possible? I found this article about moving servers. I am considering option
[Announcement] Free OpManager Training series starting from June 28, 2022
Greetings from ManageEngine! Our free, four-part webinar series will help you simplify network performance monitoring with ease. Register to enroll in all four parts scheduled for June 28, and July 5, 12, & 19 in two different time zones (6am GMT
Query report to extract Technician data
I need a query report to pull a list of all licensed technicians along with a list of their associated groups. I want it to show me technicians that don't have any groups so I can clean them up as well. SDP Plus Build: 11118 Database: MSSQL
Infographic: How to turn IT data into money-making decisions?
Did you know that technology leaders who leverage analytics make 4 times more profitable decisions compared to their peers who don't? Download our infographic to learn how IT leaders from various business sectors use their IT data to drive innovation,
How to export all attributes of a single user to PDF or CSV
Before we delete a user object from AD we want to export all relevant attributes including mailbox attributes and group membership in PDF or CSV format to an archive, eg a network file share. From a search results list it appears there is no way to export
Upcoming feature in Zia, Solutions and Changes
Dear users, We are elated to announce the upcoming feature in Zia, Solutions and Changes .Below is a brief run-through of the same: Zia Quick Action view and Autopopup feature Administrators can now configure Zia chatbot to automatically launch once
Retrieve asset information from user
Hi I want to create a Service Catalogue request template for Leavers so that a manager / HR can raise a request for an employee who is leaving, and have the ability for the leaver's name to be added as a field (resource question) and it automagically
Need Primary/Secondary SMTP notification
HI My SMTP failed over to use the secondary SMTP server. I was unaware this happened. Our secondary SMTP server is in a remote location and is not as fast as our primary. I suspect most of your users have very similar SMTP configurations. It appears that
Soon-to-expire User Passwords report
When I run the Soon-to-expire User Passwords report they all say Password expiry date Never Expires. THis is impossible. I go to my actual domain controller to check user accounts and that box it not ticked.
Technician Group Membership
How does a Technician group get populated? I assumed since I selected an AD group those member would show under the technican group on the delegation tab and there are 0 technicians. Any idea what I'm doing wrong? Becky
What happen to the update announcements ?
I just noticed update 7141, but can't find what it fixes or adds to ADMananger plus.
Question about AD Manager Plus and Ultipro Integration
Hello, we implemented the Ultipro integration into our AD Manager environment, not to create new account but just to update fields which has worked flawlessly but we are wanting to know if there's a way to get more fields in the Attribute Mapping section
Reverse Backup
I was able to do this with another network manager I am not sure if it is possible in OpManager. Since OpManager can pull backups of switches is it possible to do the reverse and send a configuration to a switch through OpManager?
Mutiple requests with the same category to change priority
Hi, I am looking for a way to that multiple requests of the same category in a given time frame can be escalated to either a higher priority or to create a problem. Any ideas welcome :) Tom
adminLogin.cc not working
Using Chrome. When trying to administrate ADSelfService Plus with AD SSO enabled, I usually go to https://<domain>:9251/adminLogin.cc However, since updating to 6200, when I go to that address, I get the screen that says "ManageEngine ADSelfService Plus
Error installing Feature Pack Update for Windows 11 (21H2) - October 2021 Update (x64)
Hi, I try to install patch 109022 - Feature Pack Update for Windows 11 (21H2) - October 2021 Update (x64) on some win10 PCs in order to upgrade to win11. On some PCs it gets done normally and after restart they get upgraded to win11, and on others I get
Stop scanning or reporting Threats & Vulnerabilities for machines that aren't connecting to DC in a while
Hi, We'd like to know if there is a feature in the Threat & Patches tab to stop scanning or reporting machines that aren't connecting to our DC in a while. Some of our laptops are not running constantly, so we have threats popping for these machines.
Free edition license change (25 anything to 5 servers and 20 endpoints)
I updated from 10.1.2138.13 to 10.1.2138.15 and saw the free license has changed. It would have been nice to know about this. I have been using a free license to test new version updates before we update our production system, this change now makes that
Ability for Users to Search Solutions in Microsoft Teams
Unless I am missing something, with Microsoft Teams Integration Enabled, the user isn't able to search for solutions. The chat bot only allows search of requests. The Solutions tab only allows search by ID, Last Updated By, Comments, Title, and Topic
Making Change Management Fields mandatory.
At the Planning stage in Change Management; We want to make Impact, Usage Plan, Exit Plan Checklist and its annexes mandatory fields. How can we do? Version : 11308
SDP additional field
My applicant implemented the SDP with the AD correctly, but it is necessary to add an additional selection type field, which allows choosing a user from those imported by the AD, the number of users was 28k, I do not know if it is possible, but in your
How do I setup an alert email if specified values occur in a log file
Hi Experts, I have .sh script configured using crontab and when it runs, it writes the output to a log file. The output can be Passed or Error. I want to get an alert email when the output is Error. Any help, I really appreciate. Thank you. Kitti
Approve Statu Report
Hello, We have two approved requests in the servicedesk. I need a sql report where we can track the approval status of two-step requests. The report can list the last month's data Can you help me? Request ID, Requester, Service Category, Site, Group,
Failed to start PostgresSQL server during upgrade
Hello, we are trying to upgrade SDP from 11.1.0 to 11.2.0 but having some difficulties as shown in the screenshot below. any help would be appreciated.
Query problem
Hi every body, I have issue with query report, support team sent to me new query report for check approve status,for excample who is approve the ticket,when i paste aquery it give me the error what is the issue? Thanks in advance
My Event Log Analyzer is not collecting the syslogs
The Port 514 is Open, still the meraki device is not getting integrated
Introducing OAuth Authentication feature for Mail Server Settings
Hello Everyone, We've got news! You can finally configure Browser Security Plus mail server settings by OAuth authentication. Upgrade now! As you may already know, Microsoft and Google are deprecating basic authentication (using username and password)
Report
Hi Support team, How can i take report in custom report who is approve my request, shortly approve detalis, Is not by query report by custom report i know it is possible in query reports. Thanks in advance
Mac Agent install
Hi, we are trying to get the Mac agent installed. We are using Desktop Central Cloud Enterprise (not UEM) We can get it to install but can't get the remote control option to work. (the icon in Desktop central of the Mac's is red not green) It also will
Letters in Ticket ID?
This has probably come up before, but is it possible to add Letters to the ticket ID? (i.e. "HD60058" instead of "60058")
Google fixes several high severity vulnerabilities in its Chrome 102.0.5005.115 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 102.0.5005.115 for Windows, Mac, and Linux. This update comes with 7 security fixes. The details of the vulnerability fixed are mentioned below: CVE ID Vulnerability Severity CVE-2022-2007 Use
Google fixes several high severity vulnerabilities in its Chrome 102.0.5005.115 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 102.0.5005.115 for Windows, Mac, and Linux. This update comes with 7 security fixes. The details of the vulnerability fixed are mentioned below: CVE ID Vulnerability Severity CVE-2022-2007 Use
Google fixes several high severity vulnerabilities in its Chrome 102.0.5005.115 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 102.0.5005.115 for Windows, Mac, and Linux. This update comes with 7 security fixes. The details of the vulnerability fixed are mentioned below: CVE ID Vulnerability Severity CVE-2022-2007 Use
Classify sender to external user, tikect by email. SDP
Hello, my applicant acquired SDP to be able to manage their ticket in an easier way, but there is a very important point that I cannot find in the SDP, when the client creates the tickets by mail externally, they first verify the mail domain that sends
query issue
Hi every body, I have issue with query report, support team sent to me new query report for check approve status,for excample who is approve the ticket,when i paste aquery it give me the error what is the issue? Thanks in advance
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