Dear users,

We are elated to announce the upcoming enhancements in general,changes,projects,releases.Below is a brief run-through of the same:

Enhancements  

General  

• You can now configure and customize announcements as banners.

• You can now create announcements from requests.

Changes  

• Revamped change workflow for improved user experience.

• Added new nodes with various functionalities to the change workflow editor.

• Revamped change workflow graphs that are accessed from the change details page.

• Support to update change fields via custom actions using the Field Update action.

• Support to update Category, Sub-category, and Item fields independently.

• Support for choosing change roles as criteria in change triggers.

Projects  

• Added the following new additional field types in projects: check box, radio button, currency, decimal, percentage, auto number, and decision box.

• Introducing triggers for projects.

Releases  

• Revamped release workflow for improved user experience.

• Added new nodes with various functionalities to the release workflow editor.

• Revamped release workflow graphs that are accessed from the release details page.

• Support to pre-select release templates at the time of creating a new release from the release list view.

• Automatic cancellation of tasks and reminders associated with releases.

• Support for closing release requests in bulk from the release list view.

• Support for multiline text for Backout Plan Description, Checklist Description, Impact Details Description, Review Description, and Close Description in the Field Update action in custom actions for releases.

• Notify other approvers of any approval action.

• Support for description fields in release triggers across the following entities: Submission, Planning - Impact Details, Rollout Plan, Backout Plan, Checklist, Created Time, Completed Time, Scheduled Start, Scheduled End, and Date Additional Fields.

• New status type, "Rejected", is introduced for releases.

For more information Kindly refer to https://www.manageengine.com/products/service-desk/cloud/whats-new.html

Note : All upgrades and feature releases, will be in-service and there won't be any downtime or service interruption.

Stay tuned for more updates!!! We will update once these features and enhancements are unwrapped in live.

Please share your thoughts/queries/feedback.

Thanks and regards,

Ramyaa