Hey there,

The fourth episode of the Masterclass 2022 series is fast approaching! In this episode, we'll learn how organizations can bring their enterprise service desks into their digital workspaces by integrating with the Microsoft ecosystem. We'll also explore how technicians can perform service desk operations like creating and picking up tickets, assigning service desk technicians, and enabling omni-channel communication from a single console.

In this session, we'll address:

• Integrating with Microsoft Teams to enable users to access self-service, browse solutions, raise tickets

• Handling tickets within the Outlook inbox using actionable messages without toggling windows

• Performing service desk functions like assigning technicians, along with editing and picking up tickets from within your mailbox using the ManageEngine ServiceDesk Plus add-in for Outlook

• Tracking service desk technicians availability by syncing leave information between Microsoft Calendar and ServiceDesk Plus

• Managing and securing user information by integrating with Microsoft Azure AD and enabling SSO

You can interact with our product experts in a dedicated Q&A session to get your questions answered in detail.

Date: Thursday, Nov. 17, 2022

Times: 11am GMT | CST | PST and 3pm AEDT

Duration: 60 minutes

Save your spot now

If you have any other question, please write to us at hello@servicedeskplus.com. We're happy to help you.

Stay safe!

Regards,

The ServiceDesk Plus team