The fourth episode of the Masterclass 2022 series is fast approaching! In this episode, we'll learn how organizations bring enterprise service desks into their digital workspaces by integrating with the Microsoft ecosystem. Further, we'll explore how technicians can perform service desk operations like creating and picking up tickets, assigning service desk technicians, and enabling omni-channel communication from a single console.
In this session, we'll address:
Integrating with Microsoft Teams to enable users to access self-service, browse solutions, and raise tickets
Handling tickets within the Outlook inbox using actionable messages without toggling windows
Performing service desk functions, like assigning technicians, along with editing and picking up tickets from within your mailbox using the ManageEngine ServiceDesk Plus Cloud add-in for Outlook
Tracking service desk technicians availability by syncing leave information between Microsoft Calendar and ServiceDesk Plus Cloud
Managing and securing user information by integrating with Microsoft Azure AD and enabling SSO
You can interact with our product experts in a dedicated Q&A session to get your questions answered in detail.
Date: Wednesday, Nov. 16, 2022
Times: 11am GMT | CST | PST and 3pm AEDT
Duration: 60 minutes
CTA: Save your spot now
If you have any questions, please write to us at firstname.lastname@example.org. We're happy to help you.
Regards,The ServiceDesk Plus Cloud team